How human connection drives innovation in the age of AI
The world of work is being dominated by the transformative power of artificial intelligence. We see it reshaping processes, driving efficiencies, and promising new levels of productivity across every business. And while AI’s technical capabilities are undeniable, we must also recognize the enduring—and even amplified—importance of uniquely human skills, particularly our ability to connect with one another. In this age of algorithms, fostering genuine human connection is not a soft skill; it’s becoming a core driver of innovation and progress.
More than ever, employees want stronger relationships, a sense of connection, and to be seen and valued. In fact, according to McKinsey & Company research, the top reasons for quitting, as cited by former employees, were that they didn’t feel valued by their organizationsor their managers, or didn’t feel a sense of belonging at work.
Moreover, extensive research has found that workplace loneliness is associated with lower job performance, reduced job satisfaction, poorer employee-boss relationships, and higher burnout.
It’s vital for organizations to understand how human connection can benefit their businesses.
AI and the human element
The promise of AI is vast, analyzing data in seconds and automating complex tasks. Yet, this very power presents a potential paradox. If we are not intentional, AI risks creating intellectual silos, limiting our exposure to diverse viewpoints, and stifling innovation. The human capacity to connect, to truly understand and appreciate different ways of thinking stemming from various life experiences and backgrounds, is essential to spark innovation and tackle shared problems.
The capacity and desire for connection is already causing a shift in AI usage. According to Harvard Business Review findings, the top usage of GenAI right now is for “therapy/companionship,” whereas just last year, it was for “generating ideas.”
The power of understanding: Insights on connection
Insightful research about connection is being done by academic researchers and nonprofit organizations like More in Common, a Workday Foundation grantee. Their two-year study, The Connection Opportunity, underscores a fundamental human truth: We are wired for connection. They found that 66% of Americans across all demographic groups feel they can learn something valuable from others who are different—and 70% of those surveyed also feel that responsibility. In a separate poll, they found that 82% of Americans either somewhat or strongly agree that “our success as a nation depends on our ability to work across differences” and a majority express an interest in better understanding one another.
When we are working toward a shared goal, there are core values and shared aspirations that bind us. By actively seeking out this common ground and fostering positive interactions, we can all bridge divides, both in our personal lives and within our organizations.
Feeling connection is not just good for our own wellbeing, it is also crucial for business outcomes. According to research, 94% of employees say that feeling connected to their colleagues makes them more productive at work, and over four times as likely to feel job satisfaction and half as likely to leave their jobs within the next year.
More in Common has identified key “connectors”—shared values and experiences that have the power to bring seemingly disparate groups together. These can range from a shared commitment to community well-being to ensuring participants feel confident they would have something in common with one another—like shared identities or interests.
This emphasis on shared values and the active pursuit of connection resonates deeply with the principles we strive for at Workday and underscores why supporting nonprofit organizations and funder collaboratives like More in Common, the U.S. Chamber of Connection, One America, New Pluralists, and many more, is so vital for business and society to thrive.
The elevated human: Skills for an AI-driven era
Workday’s recent global study, Elevating Human Potential: The AI Skills Revolution, delves into the evolving impact of AI on the workplace. Strikingly, our research found that while AI will undoubtedly transform how we work, it is simultaneously elevating the importance of uniquely human skills, like empathy, ethical decision making, conflict resolution, and relationship building.
Our findings also confirm that employees are feeling a need for increased human connection as AI adoption grows, with 82% employees recognizing a greater demand for it.
Lead with connection
These studies all underscore a vital leadership imperative. As we integrate AI deeper into our workflows, we should be deliberate in cultivating environments that prioritize genuine human connection and the development of these essential human skills.
This means creating intentional spaces—both physical and virtual—that encourage open dialogue, active listening, and the respectful exchange of diverse perspectives. Leaders should champion empathy and relationship-building skill development within their teams, actively working to promote thoughtful opportunities for human connection in our AI-driven environment.
Ultimately, the future of innovation and progress will be shaped by our ability to harness the power of AI in a way that amplifies our uniquely human capacities, especially our innate drive to connect with one another. By prioritizing human connection and cultivating these essential skills, we can ensure that AI empowers a more collaborative, innovative, and ultimately, more human-centered future of work.
Carrie Varoquiers is the chief philanthropy officer at Workday.
#how #human #connection #drives #innovation
How human connection drives innovation in the age of AI
The world of work is being dominated by the transformative power of artificial intelligence. We see it reshaping processes, driving efficiencies, and promising new levels of productivity across every business. And while AI’s technical capabilities are undeniable, we must also recognize the enduring—and even amplified—importance of uniquely human skills, particularly our ability to connect with one another. In this age of algorithms, fostering genuine human connection is not a soft skill; it’s becoming a core driver of innovation and progress.
More than ever, employees want stronger relationships, a sense of connection, and to be seen and valued. In fact, according to McKinsey & Company research, the top reasons for quitting, as cited by former employees, were that they didn’t feel valued by their organizationsor their managers, or didn’t feel a sense of belonging at work.
Moreover, extensive research has found that workplace loneliness is associated with lower job performance, reduced job satisfaction, poorer employee-boss relationships, and higher burnout.
It’s vital for organizations to understand how human connection can benefit their businesses.
AI and the human element
The promise of AI is vast, analyzing data in seconds and automating complex tasks. Yet, this very power presents a potential paradox. If we are not intentional, AI risks creating intellectual silos, limiting our exposure to diverse viewpoints, and stifling innovation. The human capacity to connect, to truly understand and appreciate different ways of thinking stemming from various life experiences and backgrounds, is essential to spark innovation and tackle shared problems.
The capacity and desire for connection is already causing a shift in AI usage. According to Harvard Business Review findings, the top usage of GenAI right now is for “therapy/companionship,” whereas just last year, it was for “generating ideas.”
The power of understanding: Insights on connection
Insightful research about connection is being done by academic researchers and nonprofit organizations like More in Common, a Workday Foundation grantee. Their two-year study, The Connection Opportunity, underscores a fundamental human truth: We are wired for connection. They found that 66% of Americans across all demographic groups feel they can learn something valuable from others who are different—and 70% of those surveyed also feel that responsibility. In a separate poll, they found that 82% of Americans either somewhat or strongly agree that “our success as a nation depends on our ability to work across differences” and a majority express an interest in better understanding one another.
When we are working toward a shared goal, there are core values and shared aspirations that bind us. By actively seeking out this common ground and fostering positive interactions, we can all bridge divides, both in our personal lives and within our organizations.
Feeling connection is not just good for our own wellbeing, it is also crucial for business outcomes. According to research, 94% of employees say that feeling connected to their colleagues makes them more productive at work, and over four times as likely to feel job satisfaction and half as likely to leave their jobs within the next year.
More in Common has identified key “connectors”—shared values and experiences that have the power to bring seemingly disparate groups together. These can range from a shared commitment to community well-being to ensuring participants feel confident they would have something in common with one another—like shared identities or interests.
This emphasis on shared values and the active pursuit of connection resonates deeply with the principles we strive for at Workday and underscores why supporting nonprofit organizations and funder collaboratives like More in Common, the U.S. Chamber of Connection, One America, New Pluralists, and many more, is so vital for business and society to thrive.
The elevated human: Skills for an AI-driven era
Workday’s recent global study, Elevating Human Potential: The AI Skills Revolution, delves into the evolving impact of AI on the workplace. Strikingly, our research found that while AI will undoubtedly transform how we work, it is simultaneously elevating the importance of uniquely human skills, like empathy, ethical decision making, conflict resolution, and relationship building.
Our findings also confirm that employees are feeling a need for increased human connection as AI adoption grows, with 82% employees recognizing a greater demand for it.
Lead with connection
These studies all underscore a vital leadership imperative. As we integrate AI deeper into our workflows, we should be deliberate in cultivating environments that prioritize genuine human connection and the development of these essential human skills.
This means creating intentional spaces—both physical and virtual—that encourage open dialogue, active listening, and the respectful exchange of diverse perspectives. Leaders should champion empathy and relationship-building skill development within their teams, actively working to promote thoughtful opportunities for human connection in our AI-driven environment.
Ultimately, the future of innovation and progress will be shaped by our ability to harness the power of AI in a way that amplifies our uniquely human capacities, especially our innate drive to connect with one another. By prioritizing human connection and cultivating these essential skills, we can ensure that AI empowers a more collaborative, innovative, and ultimately, more human-centered future of work.
Carrie Varoquiers is the chief philanthropy officer at Workday.
#how #human #connection #drives #innovation
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