Tesla's robotaxi debut will include a small fleet of Model Ys, CEO Elon Musk said. Stanislav Kogiku/SOPA Images/LightRocket via Getty Images 2025-05-17T03:50:54Z Save Saved Read in app This story is available exclusively to Business Insider subscribers. Become an Insider and start reading now. Have an account? Tesla plans to debut its robotaxi service in Austin next month. The company told a Morgan Stanley analyst that the launch is still a "go." The service, however, will be invite-only and have "plenty of tele-ops," an analyst said. Tesla's robotaxi debut in Austin will be invite-only and have a lot of teleoperators, Morgan Stanley's Adam Jonas said.During a recent visit to Tesla's Palo Alto office, the analyst got details on what the EV company's robotaxi launch will look like."Austin's a 'go' but fleet size will be low," Jonas wrote in a note published Friday. "Think 10 to 20 cars."Tesla said in an April 22 earnings call that the "pilot launch" will have a limited fleet.The analyst also wrote that the robotaxis will operate on public roads, that the service will be invite-only, and that there will be many teleoperators on hand."Public roads. Invite only. Plenty of tele-ops to ensure safety levels ("we can't screw up")," Jonas wrote. "Still waiting for a date."In the context of robotaxis, teleoperators often mean that a remote employee can take some level of control of the vehicle, typically when the autonomous driver gets stuck.That's different from how companies like Waymo or Zoox handle tricky driving scenarios.While both companies have remote human workers on hand, an employee can never take control of the vehicle's steering or pedals.When a vehicle gets stuck, the remote workers can either suggest a path to take or provide more information regarding the vehicle's environment so the autonomous driver can figure out how to get out of the situation.One example Waymo published on YouTube included a scenario when an emergency vehicle blocks a robotaxi's path.A remote worker will answer a question such as, "Is the emergency vehicle blocking all indicated lanes?" This will provide more environmental context for the autonomous driver to make a decision.Remote-controlled carsIt's unclear how much control Tesla's teleoperators will have over the robotaxis for the Austin debut. Please help BI improve our Business, Tech, and Innovation coverage by sharing a bit about your role — it will help us tailor content that matters most to people like you. What is your job title? (1 of 2) Entry level position Project manager Management Senior management Executive management Student Self-employed Retired Other What products or services can you approve for purchase in your role? (2 of 2) Advertising / Marketing Client / Account Management Company strategy HR / Training / Office support Managing budgets IT / Telecoms / Tech Recruiting new employees Sales Software development Financial Other None of the above By providing this information, you agree that Business Insider may use this data to improve your site experience and for targeted advertising. By continuing you agree that you accept the Terms of Service and Privacy Policy . Thanks for sharing insights about your role. Business Insider's Grace Kay previously reported there had been discussion around using remote operators as safety drivers for the launch, citing two people familiar with the matter.A job listing from Tesla for a software engineer on the "Teleoperation team" says that, as the company iterates on the AI that powers the cars and robots, it will "need the ability to access and control them remotely."The autonomous driving community is debating how safe teleoperations are for a robotaxi service.While there's an industry-wide consensus on the need for human operators to monitor robotaxis and help with rare edge cases, some industry experts argue that a vehicle that can be fully remotely controlled has safety pitfalls.Ex-Waymo CEO John Krafcik, who is highly skeptical of Tesla's robotaxi proposition, previously told Business Insider that there are "safety risks" to teleoperations.One study by a team of researchers at Coventry University's Centre for Future Transport and Cities found that even a 300- to 500-millisecond latency, or around half a second, can challenge a teleoperator's ability to control the vehicle even at slow speeds.Jonas and a Tesla spokesperson did not respond to a request for comment.Tesla's highly anticipated robotaxi launch has seen a lot of delays.CEO Elon Musk has said several times that full autonomy and robotaxis were around the corner, only for him to miss his own deadline.In 2019, Musk said Tesla would have over 1 million robotaxis by the end of the following year. That never materialized."I always bite off more than I chew," he wrote in an X post in 2023, "then sit there with puffed out cheeks like a squirrel that ate too much." Recommended video

Ready or not–and despite a spotty safety record–the EV maker is racing to launch a pilot ride service in Austin to show off its self-driving chops. Elon Musk is rolling out a handful of Tesla robotaxis in Austin next month, where up to 20 self-driving electric Model Ys will be unleashed to ferry passengers around the Texas city’s streets. He’s betting the future of Tesla on their success, as the automaker’s electric vehicle revenue tanks thanks to faster-growing Chinese rivals and a political backlash against Musk’s right-wing politics and role as job-slasher-in-chief for the Trump Administration. But there’s a big hitch: Tesla hasn’t proven its self-driving taxis are safe enough to start delivering rides. Given its misleadingly named Autopilot and Full Self-Driving (FSD) software’s deadly track record, Musk’s failure to provide detailed safety and technical data about Tesla’s technology and his determination to rely on cheap cameras instead of more robust sensors to navigate complicated urban environments, the Austin rollout could be a debacle. For the latest in cleantech and sustainability news, sign up here for our Current Climate newsletter. “It's going to fail for sure,” Dan O’Dowd, a long-time critic of Musk’s autonomous driving claims who’s spent his own money on Super Bowl commercials to call out Autopilot and FSD safety flaws, told Forbes. His anti-Tesla initiative, The Dawn Project, tests every update of FSD, a more advanced version of which is powering Musk’s robotaxis in Austin, as soon as they’re available. That update is to roll out to all Tesla drivers who pay a $99 monthly subscription fee. A pre-production Tesla Cybercab at the Petersen Automotive Museum in Los Angeles.Copyright 2024 The Associated Press. All rights reserved. O’Dowd has been putting the current version of FSD through its paces. “We drove it around Santa Barbara for 80 minutes and there were seven failures,” said O’Dowd, whose company Green Hills Software supplies security tech to defense and aerospace industry customers. “If there had not been a driver sitting in the driver's seat, it would’ve hit something.” While the company hasn’t booked a dollar of robotaxi revenue, that hasn’t stopped the world’s wealthiest person from declaring victory. “I don’t see anyone being able to compete with Tesla at present,” Musk said on the company’s April 22 results call. His assessment may be premature.“I was looking for a signal this was ready. I didn't get that.”   The sole public demonstration of Tesla’s robotaxi chops was staged drives of its new “Cybercab” at Warner Brothers Studio in Los Angeles last October. The event included hauling invited Tesla fans around a fake cityscape–free of pedestrians but with lots of Tesla technicians keeping close tabs on vehicles. It struck safety researcher Noah Goodall, who published a technical analysis of Tesla’s safety data, independently from his role with the Virginia Department of Transportation, as more amusement park attraction than real-world test. “It was just operating vehicles on a closed track on a movie lot. It was not impressive at all,” he said. “Navigating a real urban environment with uncertainty, other parties moving around, situations where just braking is not enough, that’s difficult. I was looking for a signal this was ready. I didn't get that.” Autonomy Promises In the decade since Tesla began selling customers its Autopilot and FSD features–for which it currently charges $8,000–the software has been linked to several fatal accidents where human drivers trusted the tech to drive their car, only for it to crash. The National Highway Traffic Safety Administration has opened multiple probes of Tesla’s Autopilot feature since 2016, including one last year to determine if it needed additional safety features after linking Autopilot to those 13 deaths. Last October, NHTSA also began investigating problems with FSD linked to two fatalities. Despite the names, this software has always been designed to have a human behind the wheel. For the past decade, Musk has repeatedly claimed “full autonomy”–where a car can drive without human assistance–was only months or a year away, repeatedly missing his targets. Now, with Tesla’s EV sales down 13% in the first quarter, the company needs some buzz to reassure investors CEO Musk can turn things around. Robotaxis, as well as AI and humanoid robots, are exactly that, according to Musk. So it’s running extensive tests in downtown Austin. “There’s just always a convoy of Teslas going all over to Austin in circles,” Musk said on the call. But a recent Business Insider story, citing interviews with former Tesla test drivers, doesn’t inspire confidence. The program “feels very forced,” one former worker said. "It's this breakthrough moment for Tesla, but there is also this feeling of so many last-minute details being up in the air.”The downtown Austin skyline.Getty Images Tesla’s program will operate in a very limited area of Austin and rely heavily on remote operators to minimize accidents, according to an executive with another autonomous tech company, based on conversations with Texas officials, who asked not to be identified as the matter isn’t public. To back up the AI driving the vehicles, Tesla has also hired human staff to monitor and assist if they get into jams, taking full control if necessary. “As we iterate on the AI that powers them, we need the ability to access and control them remotely,” the company said in a posting for one such job. Alphabet Inc.’s Waymo, the leader in robotaxi tech, also uses remote operators to assist the vehicles by providing suggested solutions to tricky situations, but those people don’t actually drive them. Lag and latency in cellular networks make remote operations unsafe. Limited Data Along with limited tests, there’s a dearth of trustworthy data about how well Tesla’s self-driving software operates. The company does file occasional safety performance reports about the software, but it’s not peer-reviewed by outside technical experts and it frames the data as positively as possible, according to Goodall, a technical witness in a lawsuit against Tesla over the death of Walther Huang, killed in 2018 when his Model X slammed into a highway divider while running on Autopilot. “With Full Self Driving, when they first started publishing numbers on that, they neglected to share that they’d only rolled the software out to drivers who had a very high safety score of 90 or above,” he said. “So of course the data showed it was safer, as your safest drivers were the only ones that had it.” By contrast, Waymo frequently posts detailed reports on how its robotaxis are performing, claiming the data is peer-reviewed by experts. Tesla also hasn’t yet shared details with the public about where in Austin it will offer its robotaxi service or exactly how it will operate. The city’s police and fire departments told Forbes the company contacted Austin’s Autonomous Vehicle Task Force, which includes their staff, and the city provided Tesla with “maps of schools and school zones; information about traffic control for special events; and information about our fire and police vehicles and procedures.” But a request to see communications between Tesla and the city was denied. “The City of Austin is withholding responsive documents without a ruling from the Attorney General’s office, as permitted by law,” it said in an email. “All responsive information has been withheld due to 3rd party.” The city didn’t respond to a question to confirm Tesla is that third party. The company, Musk and Ashok Elluswamy, head of Tesla’s autonomous vehicle program, didn’t respond to emails about the Austin rollout. NHTSA this week requested details about Tesla’s Austin plans to understand how the vehicles perform in bad weather. It’s been investigating Tesla collisions involving Autopilot and FSD in poor visibility situations since last October. It’s not clear if the company has responded yet. Tesla has had a permit to test autonomous vehicles in California for a decade, which requires companies to share safety data. Numerous competitors, including Waymo, Amazon’s Zoox, which hopes to operate robotaxis this year, Nuro and even Apple, which abandoned its program, have all submitted data on test miles logged including “disengagements”–when a human driver has to take over–as well as accident reports. Tesla hasn’t. Not Just Driving It’s hard to talk about Musk’s robotaxi dreams without comparing his approach to Waymo’s. The Alphabet unit has spent 16 years and billions of dollars trying to master every aspect of what a robotaxi has to do. Long before it gave its first paid rides to customers in Phoenix in 2018, the company tested intensely on public roads, privately at the “Castle,” its test facility at a decommissioned Air Force base in Central California, and with endless miles in virtual simulation to train its AI.A Waymo robotaxi in San Francisco.dpa/picture alliance via Getty Images Recognizing that robotaxis aren’t just a technical challenge, it also recruited people from the airline industry and businesses specializing in customer service. For robotaxis to work, the cars have to be good at doing small things that can be tough to master but are critical, like picking up and dropping off passengers. “We've been working on that for a long time,” said Chris Ludwick, director of Waymo’s product management team. “The first challenge with PUDO (the company’s shorthand for pickup, drop-off) is that when you get there, the on-road scene is going to be somewhat different each time. You may encounter construction or a stopped delivery truck or something like that. This leads to a whole suite of challenges of what do you do when you can't do the exact thing that you said to the rider when they requested the ride.” That includes developing a sophisticated app to guide passengers to the safest, most convenient spots for them and other road users. “You can't just block traffic. That's unacceptable. If you do that the community gets upset,” Ludwick said. “There's just a lot of small details you have to get right.” As far as safety, Waymo has avoided major accidents, injuries and fatalities so far, but its AI-enabled driver isn’t flawless. The company just recalled software in its fleet to fix a flaw that could cause vehicles to hit chains, gates and other barriers, following a NHTSA investigation. Cheaper Robotaxis In all the years Musk has promised autonomous Teslas and a robotaxi service, he hasn’t talked about what it’s doing to master ride-service essentials. But he does talk a big game about Tesla’s cost advantage. “The issue with Waymo’s car is it costs way more money,” the billionaire said on Tesla’s results call. “Their car is very expensive, made in low volume. Teslas probably cost 25% or 20% of what a Waymo costs and are made in very high volume,” last month. A base Model Y with FSD software costs consumers about $55,000 before taxes. While Waymo doesn’t disclose the cost of its modified, electric Jaguar I-PACE robotaxis, the lidar, radar, computers and other sensors mean it’s likely double that of Tesla’s vehicles. Those costs should drop substantially over the next year or so as Waymo shifts to lower-cost sensors and cheaper vehicles, including Hyundai’s Ioniq 5 and a small electric van from China’s Zeekr. Boasts about cheaper Tesla robotaxis will be meaningless if they can’t safely pick up and drop off riders without causing traffic jams, yielding to pedestrians or avoiding collisions. That’s made harder by the fact that Tesla uses eight 5-megapixel cameras as the main sensors for its system–far lower resolution than the 48-megapixel system on Apple’s iPhone 16. They’re inexpensive, but struggle with sunlight glare and low light conditions. Musk denied that was the case on Tesla’s April 22 call, but tests by O’Dowd’s Dawn Project after that found FSD disengages when directly facing the sun.“He thinks having [lidar] does not add enough benefit to outweigh the cost. This is a pretty typical engineering argument in general but incorrect in this particular case.” “We went out and took the car and drove it directly into the setting sun and guess what: it gave up,” O’Dowd said. “It starts flashing and it starts panicking, red lights going, it starts making noises, says put your hands back on the wheel.” By contrast, Waymo uses multiple sensors, including the much more expensive lidar, to ensure its vehicles see all potential road hazards, in daylight or at night, in 3D.Elon Musk attends a Cabinet meeting with President Donald Trump on April 30, 2025.The Washington Post via Getty Images “Musk has repeatedly said lidar is expensive and not needed,” said Missy Cummings, an artificial intelligence expert who advised NHTSA on autonomous vehicles. “He thinks having it does not add enough benefit to outweigh the cost. This is a pretty typical engineering argument in general but incorrect in this particular case.” After the Austin rollout, Musk said last month the goal is to expand to other U.S. markets, China and Europe, “limited only by regulatory approvals.” And one day soon, he envisions every person who owns a Tesla flipping a switch and deploying their car while not in use to a Tesla robotaxi network, helping them make additional cash on the side (as long as they pay Tesla $99 per month).“It’s all lies.” The world’s wealthiest person has achieved remarkable things with Tesla’s EVs, SpaceX rockets and Starlink satellites. But for years he’s also repeatedly failed to deliver big ideas he touted as potential game-changers or massive moneymakers, including battery swapping stations, solar tile roofs, the Hyperloop and high-speed underground transportation networks created by his Boring Co. Whether self-driving vehicles join that list remains to be seen. After repeatedly promising and failing to deliver vehicles that safely drive themselves for the past decade, let alone pick up riders, his track record isn’t looking good. Critics have a harsher interpretation. “It's all lies, everything he says,” said O’Dowd. More from Forbes