• A social marketing guru shares the keys to successful campaigns

    David Brickley is something of a social marketing pioneer. In 2011, he founded STN Digital, a leading social-first digital marketing company in sports and entertainment. STN now has more than 50 employees and creates hundreds of pieces of content daily for partners like ESPN, Warner Bros., NBC Sports, Under Armour, the Philadelphia Phillies, and NBA star Jayson Tatum, among dozens of others. The company helped Elton John launch his TikTok.

    In 2023, digital sports viewership surpassed traditional television viewers for the first time. Forty-three percent of young adult sports fans follow their favorite league on social media, 54% follow their favorite athlete, and 32% of all sports fans use social media while watching games. Brickley and STN have been at the forefront of this social-first revolution.

    Brickley never wanted to start a social marketing agency. But when Kobe Bryant opens a door—even by accident—you walk through.

    Building a business

    A lifelong Lakers fan who grew up east of Los Angeles, Brickley took a job in 2011 as a producer at Fox Sports Radio with the dream of hosting his own sports talk radio show. “I thought I should have my own afternoon show,” he said. “My program director thought differently.”

    Shut down by the higher-ups, Brickey became an entrepreneur by necessity. He used Fox Sports AV equipment and studio space after hours to launch his own YouTube channel. At the time, original sports content on the platform was scarce. His content regularly made it on YouTube’s front page, which grew his profile enough for him to start working directly with professional athletes, eventually landing Bryant as a client in 2013.

    In an exclusive interview, Brickley spoke with Fast Company about his evolution into a digital maven, sharing his insights on how social audience habits have changed, how he sees them evolving in the future, and how any company can build a social content strategy that works.

    The interview has been edited and condensed.

    How did you land Kobe Bryant as a client when you were just getting started as a small shop?

    It started with good karma. I did a ton of favors for the publicist of Matt Barnes, who was a Lakers player at the time, and as a favor, I interviewed his twins after they got on the honor roll at their elementary school. In exchange, I got a 10-minute one-on-one with Matt. Then one day I was at a boxing class and I ran into his publicist. She mentioned she was working with Kobe, so I asked if I could send over some ideas. Because of all those favors I’d done, she let me pitch Kobe the concept of the “Kobe Minute”—a 60-second weekly video about his on-court and off-court successes. They loved it because we could highlight his charitable work without it feeling self-promotional.

    How did creating content for Kobe and his team open your eyes to the idea of creating a social marketing agency?

    The Kobe opportunity was the epiphany moment. I had just reached out to my childhood hero about working together, and he said yes. So I realized if I could land Kobe, I could reach other athletes and teams too.

    We built an Excel sheet with all 32 NFL teams, found every email, and reached out. Seven hopped on calls, three wanted proposals, and the Minnesota Vikings were willing to try us out as a partner. It was pure bootstrapped cold outreach. Being able to create your own destiny without relying on someone else for opportunity was intoxicating.

    You started STN Digital basically from scratch. What struggles were your clients having when creating original content—specifically for social—and how did you position yourself as the solution?

    Back in 2013, every sports entity had social channels—the Facebooks and Twitters. But they weren’t posting original content. They had these audiences but didn’t know how to engage them. Social was just a PR dump of press releases and super boring, non-fan-centric content. So my message was, “We understand fans, we understand what the sports fan wants, and we can curate content specifically on social that speaks to them.” You gotta understand that at that time, a fan-first approach of speaking authentically about topics fans cared about didn’t exist. Now, as we transition to 2025, every CEO, president, CMO in the world is starting to think about a social-first approach, which is awesome to see.

    How does the agency work? In what ways do partners deploy your services and expertise on a given social marketing campaign or initiative?

    Our clients use us in one of two ways. Usually, they’ll either hire us as a world-class social media department and we run everything A to Z—copywriting, content, analytics, everything—or they’ll bolt us on as a world-class content house. In that case, they have an incredible team already, but they add us on top because their team doesn’t have three and a half hours to dream up a bunch of dope ideas in a whiteboard session or simply need more engaging content for all their initiatives. ESPN has a 75-person social team with incredible engines internally, but we’re able to be that supercharger to take them from 99% potential to hopefully 125% potential.

    What’s an example of a creative campaign you’ve executed that you’re really proud of?

    Our work with the Indiana Fever during the Caitlin Clark draft just won a Webby. My team spent 70 to 80 hours creating this video of a Toy Story-esque action figure of Caitlin Clark dribbling around her bedroom, shooting hoops. It got around 10 million views on TikTok alone and 500,000 engagements.

    What’s interesting is we’re seeing lo-fi content outperform hi-fi content by 40% more views and 30% more engagements on average. But this high-production piece was thumb-stopping creative that nobody else was posting—something that made people think, I gotta watch the rest of this. It’s something the Fever and we are super proud to have collaborated on.

    What are some of the biggest misconceptions you see about social marketing content, and what strategies that may seem counterintuitive actually work?

    I look at social media as upper-funnel fan engagement—building community, credibility, and trust. But a lot of the time, brands see it as a lower-funnel platform where they’re trying to talk about brand, logo, messaging, and calls to action.

    You have to be social on social. You have to provide value—whether it’s education, laughter, or elicit some type of emotion. People aren’t required to follow you, so why do they? You have to build that relationship. Brands that do social wrong are mostly just, “Look at me, look at me!” and constantly making calls to action. That’s not how you build true community, no different than a friendship or relationship. For every eight things you give your community, you have then earned the right to ask for two things in return. And the value you give in that 80% needs to be memorable.

    What are some of the other lessons you’ve learned about social engagement or audience behavior over the years?

    The power of real-time social, especially in sports, continues to be undervalued. During the Olympics with NBC Sports, we worked back-to-back 12-hour shifts daily and helped them get 6.5 billion impressions in 17 days. Those impressions would cost million if you bought them on the open market.

    The key is being ready for every moment. If Simone Biles won bronze, silver, or gold, we had content ready for all scenarios with different angles and storylines. Same with Caitlin Clark’s draft. We spent 30 days planning content for before, during, and after she was picked to capitalize on arguably the biggest moment in the Fever’s franchise history.

    How do you approach data and measurement when creating content strategies and campaigns?

    We follow the data of what works, but we also pay attention to how different platforms’ algorithms behave. Instagram will serve you something in your feed that happened five days ago, so there are considerations about what goes on Stories versus in-feed. We’re constantly obsessed with data—not just what’s working or not working, but what different post types perform best, whether it’s a reel, carousel, or single post. We’re analyzing timing, post type, static versus video versus carousel, and noticing how algorithms are being optimized differently across Instagram, TikTok, or YouTube.

    We use platforms like Sprout Social and Rival IQ to get super deep with third-party and first-party data. We analyze our top 10 and bottom 10 posts constantly—weekly or monthly—to understand why certain posts underperformed. We look at who was featured, what time it was posted, whether it was a carousel versus a reel. We might notice reels are taking a dive and wonder if the algorithm has changed.

    Not all engagement metrics are equal, either. Watching something for 3 seconds and scrolling past is much different than watching it for the full 60 seconds. And I believe that one of the most undervalued engagement metrics is shares. If you take time to DM content to a friend saying, “This is so us,” that’s 10 times more important engagement than just a “like” because you’re actually taking time to send it to someone you love. We look seriously at shareability and ask, “Is this something you want to DM your family or best friend?”

    What about platforms? Which are the most important, and where do you see the most success and engagement?

    We still see Instagram and TikTok at the top in terms of engagement and virality. From a sports perspective, Twitter is still that real-time water cooler—nobody else holds a candle to it. There have been attempts with platforms like Bluesky, but we saw with the Luka Dončić trade how NBA Twitter just exploded in ways other platforms can’t replicate.

    Social behavior continues to swing back and forth. Once something becomes too saturated, there’s an opportunity for new platforms or content types to emerge as fresh ways to connect with audiences. The key is being adaptable and understanding where your specific audience lives and engages most authentically.

    Marketing efforts can often become fragmented across different departments. How should companies think about aligning their social strategy with broader marketing goals?

    Social and sales teams—even CMOs and marketing teams—often operate separately from social, which is a problem. CMOs should always oversee the social department because it has to ladder up to a greater vision of value prop and audience understanding. Social and community building and fan engagement at the top of the funnel is all to eventually work people down the funnel to become customers and drive revenue generation.

    If I were a prospective client who came to you and said, “My social strategy sucks. What can I do?” what’s the first piece of advice you would give me? Where would you start?

    I would ask, “What audience specifically are you trying to grow?” Then we can reverse-engineer a strategy based on what that audience finds valuable, entertaining, and engaging. Are you trying to grow mass audience because you’re a large brand, or are you saturated in one demo but want to diversify? Then, once we identify the target avatar, we can develop a strategy based on what we know works with other brands talking to that same audience. Without figuring out who your customer is at the very top of the conversation, you’re just posting content and hoping it works with no real endgame. So let’s figure out who you’re talking to, what they want most, and how we can meet them where they are and deliver it to them.
    #social #marketing #guru #shares #keys
    A social marketing guru shares the keys to successful campaigns
    David Brickley is something of a social marketing pioneer. In 2011, he founded STN Digital, a leading social-first digital marketing company in sports and entertainment. STN now has more than 50 employees and creates hundreds of pieces of content daily for partners like ESPN, Warner Bros., NBC Sports, Under Armour, the Philadelphia Phillies, and NBA star Jayson Tatum, among dozens of others. The company helped Elton John launch his TikTok. In 2023, digital sports viewership surpassed traditional television viewers for the first time. Forty-three percent of young adult sports fans follow their favorite league on social media, 54% follow their favorite athlete, and 32% of all sports fans use social media while watching games. Brickley and STN have been at the forefront of this social-first revolution. Brickley never wanted to start a social marketing agency. But when Kobe Bryant opens a door—even by accident—you walk through. Building a business A lifelong Lakers fan who grew up east of Los Angeles, Brickley took a job in 2011 as a producer at Fox Sports Radio with the dream of hosting his own sports talk radio show. “I thought I should have my own afternoon show,” he said. “My program director thought differently.” Shut down by the higher-ups, Brickey became an entrepreneur by necessity. He used Fox Sports AV equipment and studio space after hours to launch his own YouTube channel. At the time, original sports content on the platform was scarce. His content regularly made it on YouTube’s front page, which grew his profile enough for him to start working directly with professional athletes, eventually landing Bryant as a client in 2013. In an exclusive interview, Brickley spoke with Fast Company about his evolution into a digital maven, sharing his insights on how social audience habits have changed, how he sees them evolving in the future, and how any company can build a social content strategy that works. The interview has been edited and condensed. How did you land Kobe Bryant as a client when you were just getting started as a small shop? It started with good karma. I did a ton of favors for the publicist of Matt Barnes, who was a Lakers player at the time, and as a favor, I interviewed his twins after they got on the honor roll at their elementary school. In exchange, I got a 10-minute one-on-one with Matt. Then one day I was at a boxing class and I ran into his publicist. She mentioned she was working with Kobe, so I asked if I could send over some ideas. Because of all those favors I’d done, she let me pitch Kobe the concept of the “Kobe Minute”—a 60-second weekly video about his on-court and off-court successes. They loved it because we could highlight his charitable work without it feeling self-promotional. How did creating content for Kobe and his team open your eyes to the idea of creating a social marketing agency? The Kobe opportunity was the epiphany moment. I had just reached out to my childhood hero about working together, and he said yes. So I realized if I could land Kobe, I could reach other athletes and teams too. We built an Excel sheet with all 32 NFL teams, found every email, and reached out. Seven hopped on calls, three wanted proposals, and the Minnesota Vikings were willing to try us out as a partner. It was pure bootstrapped cold outreach. Being able to create your own destiny without relying on someone else for opportunity was intoxicating. You started STN Digital basically from scratch. What struggles were your clients having when creating original content—specifically for social—and how did you position yourself as the solution? Back in 2013, every sports entity had social channels—the Facebooks and Twitters. But they weren’t posting original content. They had these audiences but didn’t know how to engage them. Social was just a PR dump of press releases and super boring, non-fan-centric content. So my message was, “We understand fans, we understand what the sports fan wants, and we can curate content specifically on social that speaks to them.” You gotta understand that at that time, a fan-first approach of speaking authentically about topics fans cared about didn’t exist. Now, as we transition to 2025, every CEO, president, CMO in the world is starting to think about a social-first approach, which is awesome to see. How does the agency work? In what ways do partners deploy your services and expertise on a given social marketing campaign or initiative? Our clients use us in one of two ways. Usually, they’ll either hire us as a world-class social media department and we run everything A to Z—copywriting, content, analytics, everything—or they’ll bolt us on as a world-class content house. In that case, they have an incredible team already, but they add us on top because their team doesn’t have three and a half hours to dream up a bunch of dope ideas in a whiteboard session or simply need more engaging content for all their initiatives. ESPN has a 75-person social team with incredible engines internally, but we’re able to be that supercharger to take them from 99% potential to hopefully 125% potential. What’s an example of a creative campaign you’ve executed that you’re really proud of? Our work with the Indiana Fever during the Caitlin Clark draft just won a Webby. My team spent 70 to 80 hours creating this video of a Toy Story-esque action figure of Caitlin Clark dribbling around her bedroom, shooting hoops. It got around 10 million views on TikTok alone and 500,000 engagements. What’s interesting is we’re seeing lo-fi content outperform hi-fi content by 40% more views and 30% more engagements on average. But this high-production piece was thumb-stopping creative that nobody else was posting—something that made people think, I gotta watch the rest of this. It’s something the Fever and we are super proud to have collaborated on. What are some of the biggest misconceptions you see about social marketing content, and what strategies that may seem counterintuitive actually work? I look at social media as upper-funnel fan engagement—building community, credibility, and trust. But a lot of the time, brands see it as a lower-funnel platform where they’re trying to talk about brand, logo, messaging, and calls to action. You have to be social on social. You have to provide value—whether it’s education, laughter, or elicit some type of emotion. People aren’t required to follow you, so why do they? You have to build that relationship. Brands that do social wrong are mostly just, “Look at me, look at me!” and constantly making calls to action. That’s not how you build true community, no different than a friendship or relationship. For every eight things you give your community, you have then earned the right to ask for two things in return. And the value you give in that 80% needs to be memorable. What are some of the other lessons you’ve learned about social engagement or audience behavior over the years? The power of real-time social, especially in sports, continues to be undervalued. During the Olympics with NBC Sports, we worked back-to-back 12-hour shifts daily and helped them get 6.5 billion impressions in 17 days. Those impressions would cost million if you bought them on the open market. The key is being ready for every moment. If Simone Biles won bronze, silver, or gold, we had content ready for all scenarios with different angles and storylines. Same with Caitlin Clark’s draft. We spent 30 days planning content for before, during, and after she was picked to capitalize on arguably the biggest moment in the Fever’s franchise history. How do you approach data and measurement when creating content strategies and campaigns? We follow the data of what works, but we also pay attention to how different platforms’ algorithms behave. Instagram will serve you something in your feed that happened five days ago, so there are considerations about what goes on Stories versus in-feed. We’re constantly obsessed with data—not just what’s working or not working, but what different post types perform best, whether it’s a reel, carousel, or single post. We’re analyzing timing, post type, static versus video versus carousel, and noticing how algorithms are being optimized differently across Instagram, TikTok, or YouTube. We use platforms like Sprout Social and Rival IQ to get super deep with third-party and first-party data. We analyze our top 10 and bottom 10 posts constantly—weekly or monthly—to understand why certain posts underperformed. We look at who was featured, what time it was posted, whether it was a carousel versus a reel. We might notice reels are taking a dive and wonder if the algorithm has changed. Not all engagement metrics are equal, either. Watching something for 3 seconds and scrolling past is much different than watching it for the full 60 seconds. And I believe that one of the most undervalued engagement metrics is shares. If you take time to DM content to a friend saying, “This is so us,” that’s 10 times more important engagement than just a “like” because you’re actually taking time to send it to someone you love. We look seriously at shareability and ask, “Is this something you want to DM your family or best friend?” What about platforms? Which are the most important, and where do you see the most success and engagement? We still see Instagram and TikTok at the top in terms of engagement and virality. From a sports perspective, Twitter is still that real-time water cooler—nobody else holds a candle to it. There have been attempts with platforms like Bluesky, but we saw with the Luka Dončić trade how NBA Twitter just exploded in ways other platforms can’t replicate. Social behavior continues to swing back and forth. Once something becomes too saturated, there’s an opportunity for new platforms or content types to emerge as fresh ways to connect with audiences. The key is being adaptable and understanding where your specific audience lives and engages most authentically. Marketing efforts can often become fragmented across different departments. How should companies think about aligning their social strategy with broader marketing goals? Social and sales teams—even CMOs and marketing teams—often operate separately from social, which is a problem. CMOs should always oversee the social department because it has to ladder up to a greater vision of value prop and audience understanding. Social and community building and fan engagement at the top of the funnel is all to eventually work people down the funnel to become customers and drive revenue generation. If I were a prospective client who came to you and said, “My social strategy sucks. What can I do?” what’s the first piece of advice you would give me? Where would you start? I would ask, “What audience specifically are you trying to grow?” Then we can reverse-engineer a strategy based on what that audience finds valuable, entertaining, and engaging. Are you trying to grow mass audience because you’re a large brand, or are you saturated in one demo but want to diversify? Then, once we identify the target avatar, we can develop a strategy based on what we know works with other brands talking to that same audience. Without figuring out who your customer is at the very top of the conversation, you’re just posting content and hoping it works with no real endgame. So let’s figure out who you’re talking to, what they want most, and how we can meet them where they are and deliver it to them. #social #marketing #guru #shares #keys
    WWW.FASTCOMPANY.COM
    A social marketing guru shares the keys to successful campaigns
    David Brickley is something of a social marketing pioneer. In 2011, he founded STN Digital, a leading social-first digital marketing company in sports and entertainment. STN now has more than 50 employees and creates hundreds of pieces of content daily for partners like ESPN, Warner Bros., NBC Sports, Under Armour, the Philadelphia Phillies, and NBA star Jayson Tatum, among dozens of others. The company helped Elton John launch his TikTok. In 2023, digital sports viewership surpassed traditional television viewers for the first time. Forty-three percent of young adult sports fans follow their favorite league on social media, 54% follow their favorite athlete, and 32% of all sports fans use social media while watching games. Brickley and STN have been at the forefront of this social-first revolution. Brickley never wanted to start a social marketing agency. But when Kobe Bryant opens a door—even by accident—you walk through. Building a business A lifelong Lakers fan who grew up east of Los Angeles, Brickley took a job in 2011 as a producer at Fox Sports Radio with the dream of hosting his own sports talk radio show. “I thought I should have my own afternoon show,” he said. “My program director thought differently.” Shut down by the higher-ups, Brickey became an entrepreneur by necessity. He used Fox Sports AV equipment and studio space after hours to launch his own YouTube channel. At the time, original sports content on the platform was scarce. His content regularly made it on YouTube’s front page, which grew his profile enough for him to start working directly with professional athletes, eventually landing Bryant as a client in 2013. In an exclusive interview, Brickley spoke with Fast Company about his evolution into a digital maven, sharing his insights on how social audience habits have changed, how he sees them evolving in the future, and how any company can build a social content strategy that works. The interview has been edited and condensed. How did you land Kobe Bryant as a client when you were just getting started as a small shop? It started with good karma. I did a ton of favors for the publicist of Matt Barnes, who was a Lakers player at the time, and as a favor, I interviewed his twins after they got on the honor roll at their elementary school. In exchange, I got a 10-minute one-on-one with Matt. Then one day I was at a boxing class and I ran into his publicist. She mentioned she was working with Kobe, so I asked if I could send over some ideas. Because of all those favors I’d done, she let me pitch Kobe the concept of the “Kobe Minute”—a 60-second weekly video about his on-court and off-court successes. They loved it because we could highlight his charitable work without it feeling self-promotional. How did creating content for Kobe and his team open your eyes to the idea of creating a social marketing agency? The Kobe opportunity was the epiphany moment. I had just reached out to my childhood hero about working together, and he said yes. So I realized if I could land Kobe, I could reach other athletes and teams too. We built an Excel sheet with all 32 NFL teams, found every email, and reached out. Seven hopped on calls, three wanted proposals, and the Minnesota Vikings were willing to try us out as a partner. It was pure bootstrapped cold outreach. Being able to create your own destiny without relying on someone else for opportunity was intoxicating. You started STN Digital basically from scratch. What struggles were your clients having when creating original content—specifically for social—and how did you position yourself as the solution? Back in 2013, every sports entity had social channels—the Facebooks and Twitters. But they weren’t posting original content. They had these audiences but didn’t know how to engage them. Social was just a PR dump of press releases and super boring, non-fan-centric content. So my message was, “We understand fans, we understand what the sports fan wants, and we can curate content specifically on social that speaks to them.” You gotta understand that at that time, a fan-first approach of speaking authentically about topics fans cared about didn’t exist. Now, as we transition to 2025, every CEO, president, CMO in the world is starting to think about a social-first approach, which is awesome to see. How does the agency work? In what ways do partners deploy your services and expertise on a given social marketing campaign or initiative? Our clients use us in one of two ways. Usually, they’ll either hire us as a world-class social media department and we run everything A to Z—copywriting, content, analytics, everything—or they’ll bolt us on as a world-class content house. In that case, they have an incredible team already, but they add us on top because their team doesn’t have three and a half hours to dream up a bunch of dope ideas in a whiteboard session or simply need more engaging content for all their initiatives. ESPN has a 75-person social team with incredible engines internally, but we’re able to be that supercharger to take them from 99% potential to hopefully 125% potential. What’s an example of a creative campaign you’ve executed that you’re really proud of? Our work with the Indiana Fever during the Caitlin Clark draft just won a Webby. My team spent 70 to 80 hours creating this video of a Toy Story-esque action figure of Caitlin Clark dribbling around her bedroom, shooting hoops. It got around 10 million views on TikTok alone and 500,000 engagements. What’s interesting is we’re seeing lo-fi content outperform hi-fi content by 40% more views and 30% more engagements on average. But this high-production piece was thumb-stopping creative that nobody else was posting—something that made people think, I gotta watch the rest of this. It’s something the Fever and we are super proud to have collaborated on. What are some of the biggest misconceptions you see about social marketing content, and what strategies that may seem counterintuitive actually work? I look at social media as upper-funnel fan engagement—building community, credibility, and trust. But a lot of the time, brands see it as a lower-funnel platform where they’re trying to talk about brand, logo, messaging, and calls to action. You have to be social on social. You have to provide value—whether it’s education, laughter, or elicit some type of emotion. People aren’t required to follow you, so why do they? You have to build that relationship. Brands that do social wrong are mostly just, “Look at me, look at me!” and constantly making calls to action. That’s not how you build true community, no different than a friendship or relationship. For every eight things you give your community, you have then earned the right to ask for two things in return. And the value you give in that 80% needs to be memorable. What are some of the other lessons you’ve learned about social engagement or audience behavior over the years? The power of real-time social, especially in sports, continues to be undervalued. During the Olympics with NBC Sports, we worked back-to-back 12-hour shifts daily and helped them get 6.5 billion impressions in 17 days. Those impressions would cost $50 million if you bought them on the open market. The key is being ready for every moment. If Simone Biles won bronze, silver, or gold, we had content ready for all scenarios with different angles and storylines. Same with Caitlin Clark’s draft. We spent 30 days planning content for before, during, and after she was picked to capitalize on arguably the biggest moment in the Fever’s franchise history. How do you approach data and measurement when creating content strategies and campaigns? We follow the data of what works, but we also pay attention to how different platforms’ algorithms behave. Instagram will serve you something in your feed that happened five days ago, so there are considerations about what goes on Stories versus in-feed. We’re constantly obsessed with data—not just what’s working or not working, but what different post types perform best, whether it’s a reel, carousel, or single post. We’re analyzing timing, post type, static versus video versus carousel, and noticing how algorithms are being optimized differently across Instagram, TikTok, or YouTube. We use platforms like Sprout Social and Rival IQ to get super deep with third-party and first-party data. We analyze our top 10 and bottom 10 posts constantly—weekly or monthly—to understand why certain posts underperformed. We look at who was featured, what time it was posted, whether it was a carousel versus a reel. We might notice reels are taking a dive and wonder if the algorithm has changed. Not all engagement metrics are equal, either. Watching something for 3 seconds and scrolling past is much different than watching it for the full 60 seconds. And I believe that one of the most undervalued engagement metrics is shares. If you take time to DM content to a friend saying, “This is so us,” that’s 10 times more important engagement than just a “like” because you’re actually taking time to send it to someone you love. We look seriously at shareability and ask, “Is this something you want to DM your family or best friend?” What about platforms? Which are the most important, and where do you see the most success and engagement? We still see Instagram and TikTok at the top in terms of engagement and virality. From a sports perspective, Twitter is still that real-time water cooler—nobody else holds a candle to it. There have been attempts with platforms like Bluesky, but we saw with the Luka Dončić trade how NBA Twitter just exploded in ways other platforms can’t replicate. Social behavior continues to swing back and forth. Once something becomes too saturated, there’s an opportunity for new platforms or content types to emerge as fresh ways to connect with audiences. The key is being adaptable and understanding where your specific audience lives and engages most authentically. Marketing efforts can often become fragmented across different departments. How should companies think about aligning their social strategy with broader marketing goals? Social and sales teams—even CMOs and marketing teams—often operate separately from social, which is a problem. CMOs should always oversee the social department because it has to ladder up to a greater vision of value prop and audience understanding. Social and community building and fan engagement at the top of the funnel is all to eventually work people down the funnel to become customers and drive revenue generation. If I were a prospective client who came to you and said, “My social strategy sucks. What can I do?” what’s the first piece of advice you would give me? Where would you start? I would ask, “What audience specifically are you trying to grow?” Then we can reverse-engineer a strategy based on what that audience finds valuable, entertaining, and engaging. Are you trying to grow mass audience because you’re a large brand, or are you saturated in one demo but want to diversify? Then, once we identify the target avatar, we can develop a strategy based on what we know works with other brands talking to that same audience. Without figuring out who your customer is at the very top of the conversation, you’re just posting content and hoping it works with no real endgame. So let’s figure out who you’re talking to, what they want most, and how we can meet them where they are and deliver it to them.
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  • #333;">Why one obscure app could help crumble Meta’s empire
    If the question, “Who is Meta’s biggest rival?” were on a Family Feud survey, TikTok would likely be the winning answer.
    In the Federal Trade Commission’s antitrust case against the Facebook and Instagram owner, the government’s response probably wouldn’t even make the top 10: a small blockchain-based platform called MeWe.
    MeWe looks a fair amount like Facebook at first glance, except that you make an account using the Frequency blockchain — which the company explains is a decentralized protocol that lets you move your social connections to other (mostly hypothetical at this point) apps that support Frequency.
    The company says 20 million users have joined, but when I make a MeWe account and log in, I scroll through my autopopulated feed and think, “Who are these people?” I search for a few of my Verge colleagues, figuring if anyone has tried this obscure app, it might be one of them, but I come up short.
    I try some public figures: Tim Cook? Jeff Bezos? Mark Zuckerberg? There are some accounts with these names, but it seems unlikely they’re the ones I have in mind.The claim that MeWe is a closer competitor to Facebook and Instagram than TikTok might be baffling if you’re not steeped in antitrust law or the specifics of the FTC’s complaint.
    Meta CEO Zuckerberg testified he hadn’t even heard of the app before this case was filed.
    But the FTC has spent the past three weeks laying out its logic.
    Using Meta’s own internal discussions about how it views itself and its competition, it says that Meta has historically, and to this day, competed in a market for connecting with friends and family online — and when it saw its dominance in that space threatened by the rise of Instagram and WhatsApp, it bought them to squash the competition.Whether Judge James Boasberg buys this could determine who wins the case — if the FTC can also show that Meta acted illegally through its acquisitions of Instagram and WhatsApp to solidify its alleged monopoly power.Antitrust law is supposed to ensure fair competition, which usually means that people have options for a useful class of goods and services — what’s known as a relevant market.
    The FTC says that here, that market is “personal social networking services,” or PSNs: spaces where a core purpose is helping people connect with friends and family.
    While there are many online platforms that overlap with Meta’s services, the FTC argues that virtually none of them serve that market.
    If internet users want to find and hang out with people they know — as opposed to, say, watching influencers or making work connections — then it’s Mark Zuckerberg’s way or… in the government’s telling, Snapchat, BeReal, and MeWe.
    Beyond that core definition, PSNs have some other unique features and norms: The apps feature a social graph of users’ friends and family connections, as opposed to mapping users primarily based on their interests.
    Users can look up and find people they know in real life.
    And they come to the app to share personal updates with those people.Facebook and Instagram increasingly display videos and photos from influencers and celebrities, but the FTC argues personal social networking remains a core service.
    It used Instagram chief Adam Mosseri’s testimony to most clearly make this point.
    In that testimony as well as posts to his own Instagram account, Mosseri said that it’s still important for the app to connect users with their friends.
    The FTC argues that even if that use case is a smaller portion of what Meta’s apps do these days, it’s still a significant need users have that can virtually only be fulfilled by Facebook and Instagram.
    While someone might connect with people they know in real life on LinkedIn, they likely won’t primarily share personal updates there.
    And while they also could follow and interact with people they know on TikTok or YouTube, they’re more likely to passively watch videos from people they don’t.Meta says this is an entirely wrong way to think about it.
    Social media platforms compete for users’ time and attention, so whether a particular app is squarely aimed at so-called friends and family sharing is beside the point.
    Facebook and Instagram have evolved to show more content from people like influencers, shifting further from the use case the FTC says Meta has illegally dominated.
    The company has already landed some important points that could help its case, and it will get more time to push back on the agency’s framing when it calls its own witnesses in the coming weeks.But as the FTC’s case-in-chief continues into its fifth week, its argument for Meta’s dominance is becoming a lot clearer.Why do people use Facebook?When defining a market, each side is trying to answer a key question: why are people choosing one particular company’s product? A lot of goods and services compete with each other in some sense, but this doesn’t mean they serve the same niche.
    In the case of sodas, for example, “you could buy lemon-lime, but many people would never see that as a close substitute for buying Coke or Pepsi,” says George Washington Law professor and former FTC Chair Bill Kovacic.
    In the tech world, Netflix has claimed its biggest competitors are Fortnite and sleep — but those comparisons probably wouldn’t stand up in court.The FTC says that outside of Facebook and Instagram, only apps like Snapchat and MeWe can fulfill a users’ desire to broadcast personal updates with friends and family online.
    To make its case, it brought in a string of executives from other social media companies to explain why their apps can’t quite scratch the same itch for users.
    Strava’s former VP of connected partnerships Mateo Ortega testified that sure, users of the fitness-tracking social media app could share baby photos on the platform, but they probably wouldn’t unless it was in a running stroller.
    “It’s all about fitness, and while you can post other stuff, it just doesn’t seem as relevant,” he said.
    “You could buy lemon-lime, but many people would never see that as a close substitute for buying Coke or Pepsi”Pinterest’s former head of user growth Julia Roberts testified that users who come to Pinterest “expecting it to be like other social media apps … tend to be confused about how to use the product.” That’s because the app is so much not about connecting with other people that it works much differently from other social media platforms.
    Pinterest is more about finding things users are interested in, she said, so “following is not a big part of the Pinterest experience.”TikTok has a tab where users can watch videos from their friends — identified as people who mutually follow each other.
    But head of operations Adam Presser testified only about 1 percent of videos watched on the platform are there.
    The company doesn’t think of itself as competing with Meta’s apps for personal social networking, he testified.
    And even though side-by-side screenshots of TikTok, Instagram Reels, and YouTube Shorts look identical, Presser said, “when you click out of this view for these other platforms, you would get to essentially what I think of as their core business,” which for Instagram, includes a feed and stories that often contain at least some content from family and friends.At times, Meta’s cross-examination of rival company executives showed the limits of apps’ similarities.
    When questioning Apple director of product marketing Ronak Shah, Meta sought to show that group chats in Apple’s messaging feature could serve as a social media feed for friends and family sharing.
    But Shah testified that feed would be limited to 32 people at most, and users can’t just look up each others’ profiles like they would on social platforms.
    Still, Meta pointed out, Apple’s messages app is listed under social media on its own app store.However, Meta also made important arguments about why the judge should question the FTC’s framing.
    It pointed out that some documents from TikTok and YouTube owner Google claiming their products are very different from Meta’s were submitted to foreign officials to try to avoid getting drafted into potentially frustrating regulations.
    It also pointed out when TikTok briefly went dark in the US ahead of a (now-aborted) ban, users flocked to Meta apps, showing consumers see it as a substitute on at least some level.
    That’s because, Meta argued, competition for users is really about winning their time and attention.Companies can “sometimes make mistakes.
    They misjudge who their users are”But X VP of product Keith Coleman testified it’s not that useful to think about competition this way.
    Instead, “it’s much more helpful to understand what people are trying to accomplish in their lives and to try to help them accomplish that.” Under former CEO Jack Dorsey, then-Twitter leaned into focusing on news and users’ interests, Coleman testified, because that’s why people were coming to the platform.
    Coleman was later surprised at how his own website characterized the product in its help center as a “service for friends, family, and coworkers to communicate and stay connected through the exchange of quick, frequent messages.” “I can’t believe that’s on the website,” he said.
    “That’s pretty wacky.”This point was “a caution that not everything a company writes down or says is necessarily decisive in establishing what the boundary of a market is,” Kovacic said.
    Companies can “sometimes make mistakes.
    They misjudge who their users are.”There are real ramifications for internet users here.
    Going back to Netflix’s comparisons, if the streaming video service went down, some people would probably be happy to play a video game or get a few hours of shut-eye instead.
    But others would be frustrated that they couldn’t watch a movie, which is why it’s good that Hulu, HBO, and Amazon Prime Video also exist.
    The FTC’s argument isn’t that Meta owns the only social apps on the internet, it’s that the company faces little competition for a service many people specifically want — so the fact that you probably don’t know anyone using MeWe is sort of the point.How will the judge decide?Ultimately, Boasberg’s market definition — whether it’s Meta’s, the FTC’s, or his own — will come down to a few things: how Meta views itself, how competitors see it, and his own intuition, says Kovacic.
    ”Notice how much the FTC has been questioning Meta witnesses on the basis of its own internal documents,” he says.
    “Does the story in the courtroom match the story of your own internal documents?” So far, the documents have shown that Meta has clocked that at least some portion of users come to its products to connect with family and friends, but also that the rise of TikTok has had it looking over its shoulder.
    In September 2020, Meta told its board that Instagram revenue would be “meaningfully lower” than planned in the second half of the fiscal year because TikTok was drawing users’ attention.
    But other internal documents have shown Meta’s well aware that at different points in time, users have come to its apps to connect with family and friends, and worriedly took note of other apps entering that space.
    In a 2018 presentation, Meta found that the highest percentage of surveyed users said they come to Facebook, Instagram, and Snap to “see daily casual moments” and “see special moments.” By contrast, users came to Twitter’s feed for news and YouTube’s for entertainment.
    And even as Instagram expands into entertainment, the FTC notes that it still advertises its sign-up page as a place to “see photos and videos from your friends.”“Instagram will always need to focus on friends”In a 2018 email, Zuckerberg told Mosseri that “Instagram will always need to focus on friends.” And even though a lot has changed in the social media landscape since then, Mosseri testified that to this day on the app, “friends are an important part of the experience.” Even though users may share fewer of their own updates on Facebook and Instagram, Mosseri admitted that two friends talking in the comments of a public figure’s post counts as an interaction between friends — and one that Instagram actively tries to facilitate.Meta has argued that this special focus on friends and family sharing makes up a shrinking portion of its offerings as it works to compete with fierce rivals like TikTok.
    But the FTC says it’s still significant enough to monopolize.
    It’s a scenario that came up in another major tech monopolization case, Kovacic says: the late-1990s lawsuit US v.
    Microsoft.
    In that case, Microsoft argued the Justice Department was ignoring how computing would soon move beyond the personal computer to the Internet of Things, meaning it couldn’t truly lock up the computing ecosystem as much as the government alleged.“Judge Jackson in the Microsoft case said, yeah, those things are happening, but not happening fast enough to deny you real market power in this PC and laptop-based market that the Justice Department is emphasizing,” Kovacic says.Still, he adds, a market niche can at some point become so small that it’s no longer significant in the eyes of antitrust law.
    “You can have a process of change that ultimately renders the market segment unimportant,” he says.
    “And the hard task of analysis for the judge is to say, has it already happened?”See More:
    #666;">المصدر: https://www.theverge.com/antitrust/665308/meta-ftc-antitrust-trial-market-definition-tiktok-mewe-snap" style="color: #0066cc; text-decoration: none;">www.theverge.com
    #0066cc;">#why #one #obscure #app #could #help #crumble #metas #empire #the #question #who #biggest #rival #were #family #feud #survey #tiktok #would #likely #winning #answerin #federal #trade #commissions #antitrust #case #against #facebook #and #instagram #owner #governments #response #probably #wouldnt #even #make #top #small #blockchainbased #platform #called #mewemewe #looks #fair #amount #like #first #glance #except #that #you #account #using #frequency #blockchain #which #company #explains #decentralized #protocol #lets #move #your #social #connections #other #mostly #hypothetical #this #point #apps #support #frequencythe #says #million #users #have #joined #but #when #mewe #log #scroll #through #autopopulated #feed #think #are #these #people #search #for #few #verge #colleagues #figuring #anyone #has #tried #might #them #come #shorti #try #some #public #figures #tim #cook #jeff #bezos #mark #zuckerberg #there #accounts #with #names #seems #unlikely #theyre #ones #mindthe 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#caution #everything #writes #down #necessarily #decisive #establishing #boundary #kovacic #saidcompanies #arethere #ramifications #heregoing #netflixs #streaming #video #happy #play #game #hours #shuteye #insteadbut #frustrated #couldnt #movie #good #hulu #hbo #amazon #prime #existthe #isnt #owns #faces #little #specifically #fact #dont #sort #pointhow #decideultimately #boasbergs #intuition #kovacicnotice #been #basis #saysdoes #story #courtroom #match #far #shown #clocked #had #looking #over #shoulderin #september #told #board #revenue #meaningfully #lower #planned #second #half #fiscal #year #drawing #attentionbut #aware #worriedly #took #note #entering #spacein #presentation #found #highest #percentage #surveyed #snap #daily #casual #moments #special #contrast #came #twitters #youtubes #entertainmentand #expands #entertainment #notes #advertises #signup #page #place #friendsinstagram #always #focus #friendsin #email #changed #landscape #since #experience #may #fewer #admitted #two #talking #comments #counts #interaction #between #actively #tries #facilitatemeta #makes #shrinking #offerings #fierce #rivals #tiktokbut #enough #monopolizeits #scenario #another #major #monopolization #late1990s #lawsuit #vmicrosoftin #microsoft #justice #department #ignoring #computing #soon #beyond #computer #meaning #truly #lock #ecosystem #government #allegedjudge #jackson #yeah #happening #fast #deny #power #laptopbased #emphasizing #saysstill #adds #niche #become #longer #eyes #lawyou #process #change #ultimately #renders #segment #unimportant #saysand #hard #task #analysis #happenedsee
    Why one obscure app could help crumble Meta’s empire
    If the question, “Who is Meta’s biggest rival?” were on a Family Feud survey, TikTok would likely be the winning answer. In the Federal Trade Commission’s antitrust case against the Facebook and Instagram owner, the government’s response probably wouldn’t even make the top 10: a small blockchain-based platform called MeWe. MeWe looks a fair amount like Facebook at first glance, except that you make an account using the Frequency blockchain — which the company explains is a decentralized protocol that lets you move your social connections to other (mostly hypothetical at this point) apps that support Frequency. The company says 20 million users have joined, but when I make a MeWe account and log in, I scroll through my autopopulated feed and think, “Who are these people?” I search for a few of my Verge colleagues, figuring if anyone has tried this obscure app, it might be one of them, but I come up short. I try some public figures: Tim Cook? Jeff Bezos? Mark Zuckerberg? There are some accounts with these names, but it seems unlikely they’re the ones I have in mind.The claim that MeWe is a closer competitor to Facebook and Instagram than TikTok might be baffling if you’re not steeped in antitrust law or the specifics of the FTC’s complaint. Meta CEO Zuckerberg testified he hadn’t even heard of the app before this case was filed. But the FTC has spent the past three weeks laying out its logic. Using Meta’s own internal discussions about how it views itself and its competition, it says that Meta has historically, and to this day, competed in a market for connecting with friends and family online — and when it saw its dominance in that space threatened by the rise of Instagram and WhatsApp, it bought them to squash the competition.Whether Judge James Boasberg buys this could determine who wins the case — if the FTC can also show that Meta acted illegally through its acquisitions of Instagram and WhatsApp to solidify its alleged monopoly power.Antitrust law is supposed to ensure fair competition, which usually means that people have options for a useful class of goods and services — what’s known as a relevant market. The FTC says that here, that market is “personal social networking services,” or PSNs: spaces where a core purpose is helping people connect with friends and family. While there are many online platforms that overlap with Meta’s services, the FTC argues that virtually none of them serve that market. If internet users want to find and hang out with people they know — as opposed to, say, watching influencers or making work connections — then it’s Mark Zuckerberg’s way or… in the government’s telling, Snapchat, BeReal, and MeWe. Beyond that core definition, PSNs have some other unique features and norms: The apps feature a social graph of users’ friends and family connections, as opposed to mapping users primarily based on their interests. Users can look up and find people they know in real life. And they come to the app to share personal updates with those people.Facebook and Instagram increasingly display videos and photos from influencers and celebrities, but the FTC argues personal social networking remains a core service. It used Instagram chief Adam Mosseri’s testimony to most clearly make this point. In that testimony as well as posts to his own Instagram account, Mosseri said that it’s still important for the app to connect users with their friends. The FTC argues that even if that use case is a smaller portion of what Meta’s apps do these days, it’s still a significant need users have that can virtually only be fulfilled by Facebook and Instagram. While someone might connect with people they know in real life on LinkedIn, they likely won’t primarily share personal updates there. And while they also could follow and interact with people they know on TikTok or YouTube, they’re more likely to passively watch videos from people they don’t.Meta says this is an entirely wrong way to think about it. Social media platforms compete for users’ time and attention, so whether a particular app is squarely aimed at so-called friends and family sharing is beside the point. Facebook and Instagram have evolved to show more content from people like influencers, shifting further from the use case the FTC says Meta has illegally dominated. The company has already landed some important points that could help its case, and it will get more time to push back on the agency’s framing when it calls its own witnesses in the coming weeks.But as the FTC’s case-in-chief continues into its fifth week, its argument for Meta’s dominance is becoming a lot clearer.Why do people use Facebook?When defining a market, each side is trying to answer a key question: why are people choosing one particular company’s product? A lot of goods and services compete with each other in some sense, but this doesn’t mean they serve the same niche. In the case of sodas, for example, “you could buy lemon-lime, but many people would never see that as a close substitute for buying Coke or Pepsi,” says George Washington Law professor and former FTC Chair Bill Kovacic. In the tech world, Netflix has claimed its biggest competitors are Fortnite and sleep — but those comparisons probably wouldn’t stand up in court.The FTC says that outside of Facebook and Instagram, only apps like Snapchat and MeWe can fulfill a users’ desire to broadcast personal updates with friends and family online. To make its case, it brought in a string of executives from other social media companies to explain why their apps can’t quite scratch the same itch for users. Strava’s former VP of connected partnerships Mateo Ortega testified that sure, users of the fitness-tracking social media app could share baby photos on the platform, but they probably wouldn’t unless it was in a running stroller. “It’s all about fitness, and while you can post other stuff, it just doesn’t seem as relevant,” he said. “You could buy lemon-lime, but many people would never see that as a close substitute for buying Coke or Pepsi”Pinterest’s former head of user growth Julia Roberts testified that users who come to Pinterest “expecting it to be like other social media apps … tend to be confused about how to use the product.” That’s because the app is so much not about connecting with other people that it works much differently from other social media platforms. Pinterest is more about finding things users are interested in, she said, so “following is not a big part of the Pinterest experience.”TikTok has a tab where users can watch videos from their friends — identified as people who mutually follow each other. But head of operations Adam Presser testified only about 1 percent of videos watched on the platform are there. The company doesn’t think of itself as competing with Meta’s apps for personal social networking, he testified. And even though side-by-side screenshots of TikTok, Instagram Reels, and YouTube Shorts look identical, Presser said, “when you click out of this view for these other platforms, you would get to essentially what I think of as their core business,” which for Instagram, includes a feed and stories that often contain at least some content from family and friends.At times, Meta’s cross-examination of rival company executives showed the limits of apps’ similarities. When questioning Apple director of product marketing Ronak Shah, Meta sought to show that group chats in Apple’s messaging feature could serve as a social media feed for friends and family sharing. But Shah testified that feed would be limited to 32 people at most, and users can’t just look up each others’ profiles like they would on social platforms. Still, Meta pointed out, Apple’s messages app is listed under social media on its own app store.However, Meta also made important arguments about why the judge should question the FTC’s framing. It pointed out that some documents from TikTok and YouTube owner Google claiming their products are very different from Meta’s were submitted to foreign officials to try to avoid getting drafted into potentially frustrating regulations. It also pointed out when TikTok briefly went dark in the US ahead of a (now-aborted) ban, users flocked to Meta apps, showing consumers see it as a substitute on at least some level. That’s because, Meta argued, competition for users is really about winning their time and attention.Companies can “sometimes make mistakes. They misjudge who their users are”But X VP of product Keith Coleman testified it’s not that useful to think about competition this way. Instead, “it’s much more helpful to understand what people are trying to accomplish in their lives and to try to help them accomplish that.” Under former CEO Jack Dorsey, then-Twitter leaned into focusing on news and users’ interests, Coleman testified, because that’s why people were coming to the platform. Coleman was later surprised at how his own website characterized the product in its help center as a “service for friends, family, and coworkers to communicate and stay connected through the exchange of quick, frequent messages.” “I can’t believe that’s on the website,” he said. “That’s pretty wacky.”This point was “a caution that not everything a company writes down or says is necessarily decisive in establishing what the boundary of a market is,” Kovacic said. Companies can “sometimes make mistakes. They misjudge who their users are.”There are real ramifications for internet users here. Going back to Netflix’s comparisons, if the streaming video service went down, some people would probably be happy to play a video game or get a few hours of shut-eye instead. But others would be frustrated that they couldn’t watch a movie, which is why it’s good that Hulu, HBO, and Amazon Prime Video also exist. The FTC’s argument isn’t that Meta owns the only social apps on the internet, it’s that the company faces little competition for a service many people specifically want — so the fact that you probably don’t know anyone using MeWe is sort of the point.How will the judge decide?Ultimately, Boasberg’s market definition — whether it’s Meta’s, the FTC’s, or his own — will come down to a few things: how Meta views itself, how competitors see it, and his own intuition, says Kovacic. ”Notice how much the FTC has been questioning Meta witnesses on the basis of its own internal documents,” he says. “Does the story in the courtroom match the story of your own internal documents?” So far, the documents have shown that Meta has clocked that at least some portion of users come to its products to connect with family and friends, but also that the rise of TikTok has had it looking over its shoulder. In September 2020, Meta told its board that Instagram revenue would be “meaningfully lower” than planned in the second half of the fiscal year because TikTok was drawing users’ attention. But other internal documents have shown Meta’s well aware that at different points in time, users have come to its apps to connect with family and friends, and worriedly took note of other apps entering that space. In a 2018 presentation, Meta found that the highest percentage of surveyed users said they come to Facebook, Instagram, and Snap to “see daily casual moments” and “see special moments.” By contrast, users came to Twitter’s feed for news and YouTube’s for entertainment. And even as Instagram expands into entertainment, the FTC notes that it still advertises its sign-up page as a place to “see photos and videos from your friends.”“Instagram will always need to focus on friends”In a 2018 email, Zuckerberg told Mosseri that “Instagram will always need to focus on friends.” And even though a lot has changed in the social media landscape since then, Mosseri testified that to this day on the app, “friends are an important part of the experience.” Even though users may share fewer of their own updates on Facebook and Instagram, Mosseri admitted that two friends talking in the comments of a public figure’s post counts as an interaction between friends — and one that Instagram actively tries to facilitate.Meta has argued that this special focus on friends and family sharing makes up a shrinking portion of its offerings as it works to compete with fierce rivals like TikTok. But the FTC says it’s still significant enough to monopolize. It’s a scenario that came up in another major tech monopolization case, Kovacic says: the late-1990s lawsuit US v. Microsoft. In that case, Microsoft argued the Justice Department was ignoring how computing would soon move beyond the personal computer to the Internet of Things, meaning it couldn’t truly lock up the computing ecosystem as much as the government alleged.“Judge Jackson in the Microsoft case said, yeah, those things are happening, but not happening fast enough to deny you real market power in this PC and laptop-based market that the Justice Department is emphasizing,” Kovacic says.Still, he adds, a market niche can at some point become so small that it’s no longer significant in the eyes of antitrust law. “You can have a process of change that ultimately renders the market segment unimportant,” he says. “And the hard task of analysis for the judge is to say, has it already happened?”See More:
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    Why one obscure app could help crumble Meta’s empire
    If the question, “Who is Meta’s biggest rival?” were on a Family Feud survey, TikTok would likely be the winning answer. In the Federal Trade Commission’s antitrust case against the Facebook and Instagram owner, the government’s response probably wouldn’t even make the top 10: a small blockchain-based platform called MeWe. MeWe looks a fair amount like Facebook at first glance, except that you make an account using the Frequency blockchain — which the company explains is a decentralized protocol that lets you move your social connections to other (mostly hypothetical at this point) apps that support Frequency. The company says 20 million users have joined, but when I make a MeWe account and log in, I scroll through my autopopulated feed and think, “Who are these people?” I search for a few of my Verge colleagues, figuring if anyone has tried this obscure app, it might be one of them, but I come up short. I try some public figures: Tim Cook? Jeff Bezos? Mark Zuckerberg? There are some accounts with these names, but it seems unlikely they’re the ones I have in mind.The claim that MeWe is a closer competitor to Facebook and Instagram than TikTok might be baffling if you’re not steeped in antitrust law or the specifics of the FTC’s complaint. Meta CEO Zuckerberg testified he hadn’t even heard of the app before this case was filed. But the FTC has spent the past three weeks laying out its logic. Using Meta’s own internal discussions about how it views itself and its competition, it says that Meta has historically, and to this day, competed in a market for connecting with friends and family online — and when it saw its dominance in that space threatened by the rise of Instagram and WhatsApp, it bought them to squash the competition.Whether Judge James Boasberg buys this could determine who wins the case — if the FTC can also show that Meta acted illegally through its acquisitions of Instagram and WhatsApp to solidify its alleged monopoly power.Antitrust law is supposed to ensure fair competition, which usually means that people have options for a useful class of goods and services — what’s known as a relevant market. The FTC says that here, that market is “personal social networking services,” or PSNs: spaces where a core purpose is helping people connect with friends and family. While there are many online platforms that overlap with Meta’s services, the FTC argues that virtually none of them serve that market. If internet users want to find and hang out with people they know — as opposed to, say, watching influencers or making work connections — then it’s Mark Zuckerberg’s way or… in the government’s telling, Snapchat, BeReal, and MeWe. Beyond that core definition, PSNs have some other unique features and norms: The apps feature a social graph of users’ friends and family connections, as opposed to mapping users primarily based on their interests. Users can look up and find people they know in real life. And they come to the app to share personal updates with those people.Facebook and Instagram increasingly display videos and photos from influencers and celebrities, but the FTC argues personal social networking remains a core service. It used Instagram chief Adam Mosseri’s testimony to most clearly make this point. In that testimony as well as posts to his own Instagram account, Mosseri said that it’s still important for the app to connect users with their friends. The FTC argues that even if that use case is a smaller portion of what Meta’s apps do these days, it’s still a significant need users have that can virtually only be fulfilled by Facebook and Instagram. While someone might connect with people they know in real life on LinkedIn, they likely won’t primarily share personal updates there. And while they also could follow and interact with people they know on TikTok or YouTube, they’re more likely to passively watch videos from people they don’t.Meta says this is an entirely wrong way to think about it. Social media platforms compete for users’ time and attention, so whether a particular app is squarely aimed at so-called friends and family sharing is beside the point. Facebook and Instagram have evolved to show more content from people like influencers, shifting further from the use case the FTC says Meta has illegally dominated. The company has already landed some important points that could help its case, and it will get more time to push back on the agency’s framing when it calls its own witnesses in the coming weeks.But as the FTC’s case-in-chief continues into its fifth week, its argument for Meta’s dominance is becoming a lot clearer.Why do people use Facebook?When defining a market, each side is trying to answer a key question: why are people choosing one particular company’s product? A lot of goods and services compete with each other in some sense, but this doesn’t mean they serve the same niche. In the case of sodas, for example, “you could buy lemon-lime, but many people would never see that as a close substitute for buying Coke or Pepsi,” says George Washington Law professor and former FTC Chair Bill Kovacic. In the tech world, Netflix has claimed its biggest competitors are Fortnite and sleep — but those comparisons probably wouldn’t stand up in court.The FTC says that outside of Facebook and Instagram, only apps like Snapchat and MeWe can fulfill a users’ desire to broadcast personal updates with friends and family online. To make its case, it brought in a string of executives from other social media companies to explain why their apps can’t quite scratch the same itch for users. Strava’s former VP of connected partnerships Mateo Ortega testified that sure, users of the fitness-tracking social media app could share baby photos on the platform, but they probably wouldn’t unless it was in a running stroller. “It’s all about fitness, and while you can post other stuff, it just doesn’t seem as relevant,” he said. “You could buy lemon-lime, but many people would never see that as a close substitute for buying Coke or Pepsi”Pinterest’s former head of user growth Julia Roberts testified that users who come to Pinterest “expecting it to be like other social media apps … tend to be confused about how to use the product.” That’s because the app is so much not about connecting with other people that it works much differently from other social media platforms. Pinterest is more about finding things users are interested in, she said, so “following is not a big part of the Pinterest experience.”TikTok has a tab where users can watch videos from their friends — identified as people who mutually follow each other. But head of operations Adam Presser testified only about 1 percent of videos watched on the platform are there. The company doesn’t think of itself as competing with Meta’s apps for personal social networking, he testified. And even though side-by-side screenshots of TikTok, Instagram Reels, and YouTube Shorts look identical, Presser said, “when you click out of this view for these other platforms, you would get to essentially what I think of as their core business,” which for Instagram, includes a feed and stories that often contain at least some content from family and friends.At times, Meta’s cross-examination of rival company executives showed the limits of apps’ similarities. When questioning Apple director of product marketing Ronak Shah, Meta sought to show that group chats in Apple’s messaging feature could serve as a social media feed for friends and family sharing. But Shah testified that feed would be limited to 32 people at most, and users can’t just look up each others’ profiles like they would on social platforms. Still, Meta pointed out, Apple’s messages app is listed under social media on its own app store.However, Meta also made important arguments about why the judge should question the FTC’s framing. It pointed out that some documents from TikTok and YouTube owner Google claiming their products are very different from Meta’s were submitted to foreign officials to try to avoid getting drafted into potentially frustrating regulations. It also pointed out when TikTok briefly went dark in the US ahead of a (now-aborted) ban, users flocked to Meta apps, showing consumers see it as a substitute on at least some level. That’s because, Meta argued, competition for users is really about winning their time and attention.Companies can “sometimes make mistakes. They misjudge who their users are”But X VP of product Keith Coleman testified it’s not that useful to think about competition this way. Instead, “it’s much more helpful to understand what people are trying to accomplish in their lives and to try to help them accomplish that.” Under former CEO Jack Dorsey, then-Twitter leaned into focusing on news and users’ interests, Coleman testified, because that’s why people were coming to the platform. Coleman was later surprised at how his own website characterized the product in its help center as a “service for friends, family, and coworkers to communicate and stay connected through the exchange of quick, frequent messages.” “I can’t believe that’s on the website,” he said. “That’s pretty wacky.”This point was “a caution that not everything a company writes down or says is necessarily decisive in establishing what the boundary of a market is,” Kovacic said. Companies can “sometimes make mistakes. They misjudge who their users are.”There are real ramifications for internet users here. Going back to Netflix’s comparisons, if the streaming video service went down, some people would probably be happy to play a video game or get a few hours of shut-eye instead. But others would be frustrated that they couldn’t watch a movie, which is why it’s good that Hulu, HBO, and Amazon Prime Video also exist. The FTC’s argument isn’t that Meta owns the only social apps on the internet, it’s that the company faces little competition for a service many people specifically want — so the fact that you probably don’t know anyone using MeWe is sort of the point.How will the judge decide?Ultimately, Boasberg’s market definition — whether it’s Meta’s, the FTC’s, or his own — will come down to a few things: how Meta views itself, how competitors see it, and his own intuition, says Kovacic. ”Notice how much the FTC has been questioning Meta witnesses on the basis of its own internal documents,” he says. “Does the story in the courtroom match the story of your own internal documents?” So far, the documents have shown that Meta has clocked that at least some portion of users come to its products to connect with family and friends, but also that the rise of TikTok has had it looking over its shoulder. In September 2020, Meta told its board that Instagram revenue would be “meaningfully lower” than planned in the second half of the fiscal year because TikTok was drawing users’ attention. But other internal documents have shown Meta’s well aware that at different points in time, users have come to its apps to connect with family and friends, and worriedly took note of other apps entering that space. In a 2018 presentation, Meta found that the highest percentage of surveyed users said they come to Facebook, Instagram, and Snap to “see daily casual moments” and “see special moments.” By contrast, users came to Twitter’s feed for news and YouTube’s for entertainment. And even as Instagram expands into entertainment, the FTC notes that it still advertises its sign-up page as a place to “see photos and videos from your friends.”“Instagram will always need to focus on friends”In a 2018 email, Zuckerberg told Mosseri that “Instagram will always need to focus on friends.” And even though a lot has changed in the social media landscape since then, Mosseri testified that to this day on the app, “friends are an important part of the experience.” Even though users may share fewer of their own updates on Facebook and Instagram, Mosseri admitted that two friends talking in the comments of a public figure’s post counts as an interaction between friends — and one that Instagram actively tries to facilitate.Meta has argued that this special focus on friends and family sharing makes up a shrinking portion of its offerings as it works to compete with fierce rivals like TikTok. But the FTC says it’s still significant enough to monopolize. It’s a scenario that came up in another major tech monopolization case, Kovacic says: the late-1990s lawsuit US v. Microsoft. In that case, Microsoft argued the Justice Department was ignoring how computing would soon move beyond the personal computer to the Internet of Things, meaning it couldn’t truly lock up the computing ecosystem as much as the government alleged.“Judge Jackson in the Microsoft case said, yeah, those things are happening, but not happening fast enough to deny you real market power in this PC and laptop-based market that the Justice Department is emphasizing,” Kovacic says.Still, he adds, a market niche can at some point become so small that it’s no longer significant in the eyes of antitrust law. “You can have a process of change that ultimately renders the market segment unimportant,” he says. “And the hard task of analysis for the judge is to say, has it already happened?”See More:
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