PS5 owners get compensation for PSN problem but not the one you think
metro.co.uk
Have you been compensated yet? (Sony Interactive Entertainment)Sony has finally got round to compensating PlayStation owners for recent network problems, but not the one that made headlines earlier this month.Three weeks ago, the PlayStation Network went down right before the weekend, preventing people from playing games online and, in many cases, accessing their digital libraries.Although the situation only lasted for a day, it was long enough for Sony to promise compensation to those who had been affected. Other publishers, like Capcom, also offered to extend the special events they were running that weekend, to make up for the time lost.PlayStation owners have recently begun receiving compensation. Not for the network outage though, but instead for a largely forgotten incident that happened over Christmas.On December 24, PlayStation owners were unable to redeem voucher codes through the PlayStation Store. It was Christmas Eve, but even so, the issue wasnt widely reported and certainly wasnt as big of a deal as the network outage.Despite this incident happening two months ago, Sony has only now begun contacting account holders who were affected and gifting them $10 (8) in store credit.One such customer shared the email they were sent to PlayStation Lifestyle, which confirmed it is authentic and that the email has been sent out to other players worldwide.We are aware that on December 24, 2024, a systems error resulted in users being unable to redeem voucher codes on the PlayStation Store, and we have identified your account as one impacted by this error, reads the email.It adds that the customers voucher should now be redeemable if it hasnt been used already, which the customer confirmed is the case. So, Sony is compensating people even if they didnt lose their voucher to the error. Did you experience this issue on Christmas Eve? (PlayStation Lifestyle)While this is obviously good news, its curious that Sony is only now offering this compensation. Perhaps it took Sony this much time to figure out which accounts were affected but it does suggest those waiting to be compensated for the network outage will need to wait even longer.More TrendingAs a reminder, Sonys way of apologising for the outage is to give five free days of PlayStation Plus to anyone who had a subscription at the time the network went down.This already annoyed all the people who were similarly impacted by the outage and didnt have PlayStation Plus (meaning theyre getting no compensation at all), but it seems PlayStation Plus subscribers havent received their extra days yet anyway.A quick glance through X shows several people commenting on their lack of extra days over the past two weeks, directly tagging official PlayStation accounts for an explanation.If the aforementioned Christmas Eve compensation is anything to go by, then Sony may not send out those extra PlayStation Plus days for another couple of months. If your subscription is about to run out, you may want to redeem it yourself rather than wait for the extra five days (Sony)Emailgamecentral@metro.co.uk, leave a comment below,follow us on Twitter, andsign-up to our newsletter.To submit Inbox letters and Readers Features more easily, without the need to send an email, just use ourSubmit Stuff page here.For more stories like this,check our Gaming page.GameCentralSign up for exclusive analysis, latest releases, and bonus community content.This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Your information will be used in line with our Privacy Policy
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