McDonalds Gives Its Restaurants an AI MakeoverThe fast-food giants new initiative uses artificial intelligence to target order accuracy and help restaurants detect equipment issues before they fail By Isabelle Bousquette and McDonalds is introducing new technology in part to drive better experiences for its crews. Our restaurants, frankly, can be very stressful, said Chief Information Officer Brian Rice. Photo: McDonaldsMcDonalds is giving its 43,000 restaurants a technology makeover, starting with internet-connected kitchen equipment, artificial intelligence-enabled drive-throughs and AI-powered tools for managers.The goal? To drive better experiences for its customers and workers who today contend with issues ranging from broken machines to wrong orders, according to Brian Rice, the Chicago-based burger giants chief information officer.Copyright 2025 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8Most Popular NewsMost PopularOPINIONRecommended VideosAdvertisement