Samsung has confirmed to The Verge that a software update error is what broke certain 2024 soundbar devices, per a statement from Jim Kiczek, head of audio at Samsung Electronics America. Kiczek says that Samsung is offering free repairs for all affected units regardless of warranty status.Last week, many owners of Samsung soundbars, including its flagship HW-Q990D, reported that their devices were unresponsive and inaccessible from Samsung SmartThings after getting the update. Users also werent able to factory reset their soundbars. People reported problems with Samsungs HW-Q800D and HW-S801D soundbars as well.This error seems particularly bad, as it appears that its only something that can be fixed with a physical repair instead of another software update.Earlier this week, Samsung told What Hi-Fi? that it was investigating the cause of the issue and taking immediate action to resolve the firmware error.