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What are AI agents? How to access a team of personalized assistants
Enterprise use cases for AI agents can be as simple or as elaborate as you'd like them to be. While some companies have AI agent offerings that can autonomously perform tasks for them across procurement, sales, customer interactions, and more, you can use AI agents to streamline a task as simple as sending a message. "It's more about understanding the art of the possible than it is, 'here's a menu of 10 things that you can do with agents,' because, ultimately, if you can build something, you can build anything, right?" said Riley. Also: 4 ways you can start using gen AI to its full potentialThe decision to implement AI agents into your workflow can be overwhelming, as there are so many offerings across many different business functions. However, a good place to get started is as simple as identifying which processes within your own business can use the extra assistance. "Number one, find a use case that matters to you," added Riley. These applications of AI agents don't have to be super elaborate. In fact, instead of seeking to implement complex AI agents that tackle multi-step challenges, it is better to look closely at your own business processes and choose ones that will have a greater impact, even if they are on the simple end of the spectrum. According to Minkara, one way to frame your thinking is to imagine these AI agents are employees meant to assist with some of the lower-level tasks in your organization's workflows. Also: Autonomous businesses will be powered by AI agents"The vision is that you can automate and have AI agents pretty much be your digital employees managing many of the low-touch or low-complexity interactions," said Minkara. Thinking of AI agents as your team of employees can help you identify which tasks you would be interested in delegating to additional employees if you were given the opportunity and, in turn, how to best maximize the use of these AI agents. Beyond that, thinking of deploying an AI agent as hiring an employee can help ensure that you are taking the proper measures before "hiring" or deploying AI agents within your organization. A common mistake when using AI agents is deploying them out of the box and thinking they will positively transform your business. However, successful execution requires more careful deliberation.  "Two to three months is pretty typical in a hiring cycle where you talk to many different hiring managers to make sure that the employee has the right skills and knowledge to fit in and also execute, said Minkara. "Now, we're not applying that same diligence to AI agents."
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