Some Amazon users who had returned products and never received payment are now getting refunds alongside an apology from the retailer. As first reported by Bloomberg, the company may be set to spend hundreds of millions of dollars on these outstanding refunds. The returns date as far back as 2018.An Amazon spokesperson confirmed to Bloomberg that the refunds were being issued, but the company has declined to comment on how much will be returned to its customers.Customers who have received the refunds over the last week have been told over email it was due to Amazon not being able to verify if the correct items were sent back. One Reddit user shared the email from Amazon, which reads, “Following a recent internal review, we identified a very small subset of returns that were unresolved because we could not verify that the correct items had been sent back to us. We could have notified these customers more clearlyto better understand the status and help us resolve the returns.”Recommended by Our EditorsThe retailer has decided to issue these refunds despite not being able to confirm whether the products were returned properly. Amazon says, “Given the time elapsed, we’ve decided to err on the side of customers and just complete refunds for these returns.”One customer shared on LinkedIn that he had received almost for a TV refund originally expected in 2018. Other social media reports suggest the refunds are for returns as recent as mid-2023.Amazon hinted at this during its earnings call in early May. It said it would be spending around billion stockpiling inventory to prepare for the US tariffs, but it also noted some of that would be used to tackle historical customer returns.If you’ve got outstanding returns with Amazon, keep an eye on your accounts as you may be set for a refund in the coming days. #got #surprise #amazon #refund #now