The middle-class burden of digital products
uxdesign.cc
Stuck between scarcity and abundance, we learn that the real challenge isnt choice itself, but knowing when enough isenough.Photo by Victoriano Izquierdo on Unsplash about Overwhelm of too many choices.A few days ago, my partner and I received a shopping voucher worth 500K rupiah ($30). At first, it felt exciting. We already had a plan: both of us needed new denim pants, and this voucher would cover it. We agreed on one rule, the total spend shouldnt go beyond 20% above the vouchers value. Simple enough,right?Two days later, after walking through malls, checking store after store, and chasing discounts, we found ourselves exhausted and frustrated. The standard range for a single pair of denim pants was 500K to 1M rupiah. The voucher that was supposed to be a treat turned into a source of stress. We couldnt decide, we couldnt settle, and we ended up feeling defeated.This reminded me of something I recently read: the paradox of the middle class is not material hardship, but psychological exhaustion. The struggle isnt about survival or luxury, but about the constant pressure to optimize every choice. And I realize, this is the story of our lives in the middle: where even a shopping voucher for denim pants can become a tightrope ofstress.Stuck between scarcity and abundance, we learn that the real challenge isnt choice itself, but knowing when enough is enough. Thats not only true in life, but also in the products wedesign.When products mirror middle-class stressIn life, the middle class suffers from the paradox of choice: too many options to ignore, but not enough resources to explore freely. In products, users face the sametrap.Streaming platforms: how often do we spend 30 minutes browsing only to rewatch something familiar? The abundance of choice doesnt empower us, it paralyzes us.E-commerce: buying a simple item like headphones can spiral into hours of tab-hopping, review-checking, and discount comparisons. The more options we have, the less confident wefeel.Productivity tools: dozens of features for calendars, to-do lists, or dashboards often make us busier managing the tool than actually doing thework.These examples show that products, just like life in the middle class, often confuse empowerment with excessive deliberation.The hidden cost: DecisionfatigueDecision fatigue is not just a psychological theory, its a measurable friction in user behavior. People stall, abandon carts, leave apps, or simply churn because the effort of deciding outweighs the value ofacting.The denim voucher story mirrors this perfectly: instead of enjoying the gift, we spent more energy optimizing it than benefiting from it. Many users feel the same when faced with endless menus, filters, and comparison charts. The more we ask them to choose, the less joy they find in theoutcome.What products can learn: Peace, not perfectionThe lesson is simple: sometimes the most valuable feature is not more options, but relief fromoptions.Curation beats catalog: Spotifys Discover Weekly doesnt give you millions of songs to choose from, it gives you 30 songs every Monday. That constraint creates relief, notstress.Defaults save energy: Apples ecosystem thrives on strong defaults, from settings to design. Most users never change them, and thats a feature, not abug.Good enough paths: TikToks For You Page doesnt make you choose, it just plays. The product optimizes on your behalf, sparing you the fatigue of deciding where tostart.They are survival strategies in a world drowning inchoice.Spotify Daylist: A lesson in reducingchoicesMy denim voucher experience showed how overwhelming it is to be midstuck between scarcity and abundance. Spotifys Daylist is a great product example of how to solve that exactproblem.On paper, Spotify has more content than anyone could ever want: 100 million songs, 5 million podcasts, and infinite playlists. In theory, that much choice should feel liberating. In practice, its paralyzing. Many of us have experienced scrolling for 20 minutes, skipping through tracks, or defaulting back to the same old playlist because searching feels like work. Thats decision fatigue inaction.Daylist tackles this by flipping the model. Instead of throwing the library at you, Spotify gives you one personalized playlist that evolves throughout theday.In the morning, it might be cozy hikingSunday.By afternoon, it shifts into lo-fi Sundayvibes.Later in the evening, it becomes smooth FrenchRnB.The brilliance is the relief. Users dont need to decide what mood theyre in, what genre they want, or what search term to type. Spotify makes the choice for them, but in a way that feels intimate, playful, and stilltheirs.How the Spotify Daylist curates evolving music moods throughout the day to reduce decisionfatigue.Thats why the feature feels so personal. As one user said: Ive never felt more seen in mylife.This is the opposite of the middle-class trap. My voucher pushed me into over-optimization, drained the joy out of a gift, and left me with nothing. Daylist removes the burden of optimization, turns discovery into delight, and deepensloyalty.For me, the takeaway is clear: the best products dont just give options, they protect users from the weight of having tochoose.What if swipe-up was more likeDaylist?The spirit of Spotifys Daylist isnt just music, its about protecting users from decision fatigue. Instead of forcing you to dig, compare, and optimize, it delivers something good enough that feels personal andfresh.Now imagine that applied to endless swipe-up experiences:News swipe-ups: Instead of endless snippets competing for attention, what if users got a curated vibe list of stories that update throughout the day? Morning might be cozy catch-up, afternoon fast headlines, evening deep reads. It would turn swiping from anxious grazing into intentional discovery.Social reels: Instead of the algorithm throwing infinite randomness, what if you had time-bound playlists of swipes? A Tuesday night laugh list or Saturday morning calm scroll. Each finite, themed, and designed toend.Commerce feeds: Instead of endless product catalogs, imagine a daylist of 10 items tuned to your current contextpayday, weekend, holiday mood. You dont drown in options, you get a curatedshelf.The big shift here is from infinity to intimacy.Endless feeds are built on the logic of keep swiping, maybe the next one is better. Daylist is built on the opposite logic: stop swiping, this is good enough rightnow.The visual mockup illustrates how curated sets can replace endless feeds to reduce decisionfatigue.If we brought that spirit into swipe-up products, wed be moving from maximization (more content, more time, more ads) to resonance (enough content, timely content, emotionally right content). In a way, its designing for peace over perfection.From the attention economy to the age ofintimacyFor the past decade, digital products have been built on the logic of abundance. More feeds, more features, more choices. All in the name of engagement. This mirrors the middle-class trap: giving users enough to feel empowered, but not enough to feel atpeace.But abundance has a cost. The attention economy thrives on infinity feeds, but users pay with exhaustion. Decision fatigue, burnout, and churn are the hidden taxes of endlessscroll.The future belongs to products that protect attention, not just capture it. Spotify Daylist is one glimpse of that future. AI-powered curation, if designed well, can shift us from infinite choice to timely resonance.In other words: the next wave of product innovation wont come from scaling options, but from designing intimacy, experiences that feel personal, finite, and enough.The virtue of knowing when tostopIn life, as in products, perfection is a trap. Optimization is important, but only up to a point. The wisdom lies in knowing when to stop, when good enough isenough.My denim voucher taught me that peace is sometimes more valuable than maximizing every rupiah. And as product builders, maybe our task is the same: not to overwhelm people with choice, but to design for clarity, relief, and moments of peace. At the same time, curation should never take away free will. The role of good design is to guide, not to dictate, to offer a path of ease while still allowing users to step off and explore if theychoose.Because true empowerment is not in having all the options, but in not having to carry the burden of them. Sometimes the most radical act of design is to simply say: this isenough.Authors Note:This reflection was born from a small but stressful experience, a voucher that turned into decision fatigue. It reminded me how being mid often means carrying the weight of too many choices with limited resources, and how this mirrors the way digital products are built today. My hope is that this piece sparks conversation among product builders: that sometimes the best design is not about giving more, but about knowing when tostop.Design should be about creating peace without removing choice. Thats the lesson I want to carryforward.The middle-class burden of digital products was originally published in UX Collective on Medium, where people are continuing the conversation by highlighting and responding to this story.




