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Autonomous businesses will be powered by AI agents
Accenture/ZDNETResearch from 2025 finds that 77% of executives believe unlocking the true benefits of AI will only be possible when it is built on a foundation of trust, according to theAccenture Technology Vision 2025report.The Accenture Technology Vision 2025 explores how the future is being shaped by AI-powered autonomy. As adoption of AI accelerates across all businesses and society at a rate faster than any prior technology, 69% of executives believe AI brings new urgency to reinvention and how technology systems and the processes it enables are designed, built, and operated. The ripple effect of AI and its impact will be felt across multiple dimensions, including technology development, customer experience, the physical world, and the workforce.Accenture identifies four key emerging trends in AI, autonomy, and trust, focused on the following: what happens when AI acts autonomously at the center of enterprise technology, speaks on behalf of your brand, inhabits robotic bodies, and collaborates on behalf of employees.The Binary Big Bang: When AI expands exponentially, systems are upended - As generative AI becomes central to enterprise tech, development costs plummet, new systems abound, and digital agents gain autonomy -- transforming applications as we know them.Your Face, in the Future: Differentiating when every interface looks the same - AI agents can personalize customer interactions at scale, but brands must protect their unique voice to avoid becoming generic.When LLMs Get Their Bodies: How foundation models reinvent robotics - Robots with embedded LLMs have generalist versatility, enabling them to take on new tasks in human spaces beyond today's highly programmed use cases.The New Learning Loop: How people and AI are defining a virtuous cycle of learning, leading, and creating - When generative AI is diffused through an organization, every employee has the full power of their organization behind them, which expands the autonomy of both people and AI over time. AI: A declaration of autonomy Accenture Technology Vision Report 2025AI: A Declaration of AutonomyThe focus of this article will be on the binary big bang and the agentic AI revolution in the enterprise. Accenture notes that AI will drive new levels of autonomy throughout business, evolving the ability to reinvent with tech, data, and AI -- a limitless opportunity for innovation and growth. The key disruption here is "AI cognitive digital brains."AI "cognitive digital brains" will completely reshape the role technology plays across the enterprise and in people's lives. Accenture defines cognitive digital brains at multiple levels: For individuals, the cognitive digital brain will operate as a co-pilot or sidekick, something that will understand their job, learn their preferences, and get to know them through its interactions, in service of helping them become an enhanced version of themselves. For businesses, it might seem more like a central nervous system -- an evolution of the enterprise architecture into something that can capture the collective knowledge of the business, its unique differentiators, and its culture and persona, and become a key orchestrator (and even autonomous operator) for parts of it.What makes a Cognitive Digital Brain? The cognitive digital brain will become the central nervous system for enterprise decision-making and continuous learning. Used to power enterprises' future ambitions, like intention-based architectures, it is comprised of four interconnected layers that together organize, process, and act on information.Knowledge: Technologies like knowledge graphs and vector databases gather, organize, and structure data from across the enterprise and beyond.Models: Large-scale generative AI models, as well as classical machine learning and deep learning models, perform critical thinking and reasoning functions to turn data into actionable outcomes.Agents: Designed to be problem-solvers, tackle tasks with minimal human input, and learn and grow over time, AI agents bring planning, reflection, and adaptability to the mix.Architecture: A comprehensive backbone is what turns AI experiments into enterprise-grade solutions. It scales intelligence across the organization and into existing workflows, enabling repeatability so solutions can be made once and reused.Accenture emphasizes the importance of trust, which may be the most important limiting factor for businesses to achieve autonomy with AI. First, enterprises need to bolster the cybersecurity and trust of their digital systems. The second dimension of the roadmap is thinking about building trust in AI itself. Lastly, the third and uncharted part of the trust roadmap is finding a new path to people-driven trust. The Binary Big BangAccording to Accenture, the Binary Big Bang tracks the emergence of language models coupled with agentic systems and how they challenge conventions around building software and crafting new digital ecosystems. The trend dives into a generational transition, as leaders rethink how digital systems are designed -- building the foundation for the cognitive digital brains that will become an essential part of enterprise DNA. The result will be a dramatic increase in technology diffusion touching every aspect of business, consumer, and societal interactions. It sets the stage for the emerging AI era, where we will rapidly expand digital ecosystems and increasingly trust autonomous systems to find new ways to innovate with us.Accenture highlights Salesforce as the moment we entered the Binary Big Bang:"In September 2024, Marc Benioff announced thatSalesforce would 'hard pivot' to Agentforce, a platform for building and deploying autonomous AI agents. It's rare for a company of such scale to pivot like this. But Salesforce realized something groundbreaking and formidable that every company needs to recognize too: We have just entered the Binary Big Bang." -- Accenture Technology Vision 2025.Accenture defines three forces -- abundance, abstraction, and autonomy -- emerging as the pillars of tomorrow's technology.Abundance: With coding agents, the creation of digital systems is getting much cheaper and faster.Abstraction: If speed and efficiency will expand the proliferation of technology, abstraction will expand who and how we use it, meaning modern AI systems will serve as a new bridge between people and machines.Autonomy: Today's architectures are designed to execute a singular and rigidly defined purpose. Autonomy breaks us out of that, as systems that can build and execute code on their own are poised to become powerful orchestrators and operators of business. Accenture notes that autonomy means we might not know how or why a system makes particular decisions -- but we have to trust them to make the right ones. This is why trust is so important.A warning: The Binary Big Bang will feel hectic. There will no longer be a reference point for how an architecture should look. Accenture's guidance: Every company must be prepared to forge a new technological footprint, founded on AI -- a unique DNA identifying and differentiating them as they launch into tomorrow's technology landscape. The Binary Big Bang is the moment to get your footing -- but it won't last long. How can you take advantage of it today?The technology that will define the Binary Big Bang is Agentic Systems, Digital Core, and, Generative UI.Agentic Systems - What is it? AI agents and agentic systems offer a powerful way to leverage LLMs and other foundation models to complete complicated and compound tasks. Agentic systems take the power of language models and extend them by integrating methods for reflection, tool use, planning, and collaboration. These methods transform the models from simple prompt-and-generate functions into reasoning engines that can tackle a wide variety of challenges.Digital Core - What is it? The digital core is the critical technological capability that can create and empower an organization's unique reinvention ambitions. Key to this is a composable architecture that emphasizes modularity and interoperability. Composability relies on independent, self-contained components that can be connected to build high-level functions and applications. They can come from internal systems, PaaS and SaaS providers, and other external parties. But in all cases, these components need to operate independently, be trusted and verifiable, and be discoverable and usable by composers. Being prepared for reinvention is crucial in an AI-first future. I recently shared my thoughts onAccenture's researchon architecture and the mindset needed to adapt a strong digital core.Generative UI - What is it? Generative UI is the concept of leveraging AI techniques to generate user interfaces, commonly with the goal of offering a personalized experience. The long-term vision is a system that dynamically generates interfaces in real time, based on an individual's context and needs. This is not just about populating a predefined layout with user-specific content but completely changing the structure, flow, and interaction methods. These capabilities can be applied to websites, applications, or even agentic systems, and could rely on text, voice, or other intuitive interactions.Accenture notes that agentic AI systems will be most effective when connecting components across the enterprise, turning them into new sources of customer value, automated workflows, or more. The Binary Big Bang is still just beginning, and we don't know the exact end state of all that will change -- but the disruption is upon us, and enterprises need to start building tomorrow's strategy. But there is no denying the agentic AI revolution is here now.In amachine-led economy, relational intelligence is key to success. AI agents will change work forever. To embrace that change, business leaders must focus on what matters most -- designing and cultivating healthy and sustainable relationships.How to prepare for the new technology paradigmAccenture recommends the following for businesses to prepare for the new technology paradigm of abundance, abstraction, and autonomy:Define your new digital ecosystem (early adopters)Identify the highest value opportunities in tomorrow's technology landscape (early adopters)Map out ecosystem partners' agentic offerings (preparing to start)Start experimenting with agents internally (preparing to start)Prepare your digital core for agents (a slower approach)Watch signals to predict upcoming industry impacts (a slower approach)To preserve trust: Monitor autonomous systems' activity and train autonomous systems to make good decisionsIn summary, Accenture emphasizes the following key takeaways:Leaders must prepare today for an imminent world in which AI is everywhere and acting autonomously on behalf of people.New autonomy for AI also means new autonomy for systems and people, along with a refined relationship with trust.Opportunities will be lost unless business leaders secure enough trust from employees and consumers to engage with AI's unprecedented capabilities.To learn more about the Accenture Technology Vision 2025, visit here.
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