AT&T is kicking off 2025 with a new AT&T Guarantee program that the company says will set a new bar for customer and network service. The headlining part of the announcement? AT&T will now credit you if you experience a network outage There are two categories of customers eligible for these credits, AT&T explains:Fiber customers who experience an outage of 20 minutes or moreWireless customers who experience an outage of 60 minutes or more (so long as the outage is caused by a single incident impacting 10 or more towers.In these situations, AT&T says that customers will automatically receive a bill credit equaling a full day of service.In the event of a network interruption, we will work diligently to restore service and make it right for fiber customers who experience 20 minutes or more and wireless customers who experience 60 minutes or more of a covered outage.1 Consumers will automatically receive a bill credit equaling a full day of service and well reach out to our small business customers with options to help make it right.Other aspects of the new AT&T Guarantee program:Clearer guidelines for deals on wireless and fiber service.Improved customer service: Speak to a friendly tech expert within 5 minutes or schedule a callback at a time that you choose.Learn more on the AT&T website.Add 9to5Mac to your Google News feed. FTC: We use income earning auto affiliate links. More.Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. Be sure to check out our homepage for all the latest news, and follow 9to5Mac on Twitter, Facebook, and LinkedIn to stay in the loop. Dont know where to start? Check out our exclusive stories, reviews, how-tos, and subscribe to our YouTube channel