CW+ Premium Content/Computer WeeklyThank you for joining!Access your Pro+ Content below.14 January 2025Generating customer experience at NatWest BankIn this weeks Computer Weekly, we find out how NatWest Bank is using generative AI to enhance its customer experience. Our latest buyers guide examines the emerging regulatory compliance environment affecting IT leaders. And we learn how Toyota is turning to automation to improve its helpdesk support service for employees. Read the issue now.Access this CW+ Content for Free!Already a member? Login hereFeaturesin this issueInterview: Wendy Redshaw, chief digital information officer, NatWest Retail BankbyMark SamuelsThe retail bank is moving at pace to introduce generative AI into key customer-facing services as part of a wider digital transformation across the organisationPreparing for AI regulation: The EU AI ActbyCliff SaranThe EU AI Act builds on existing cyber security, privacy and data governance regulations such as GDPRView Computer Weekly ArchivesNext IssueMore CW+ ContentView AllE-HandbookComputer Weekly 25 March 2014