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Users of Whoop’s fitness trackers have been reporting that their Whoop MG fitness trackers are turning unresponsive, in some cases within under an hour of setting them up. Now, the company is apparently replacing the trackers, in some cases before the users even ask, TechIssuesToday reports. Launched alongside the Whoop 5.0 earlier this month, the Whoop MG (which stands for “Medical Grade”) comes with EKG capabilities and blood pressure insights and requires a premium Whoop Life subscription that’s $359 per year. Users started reporting issues with the tracker almost immediately. On May 11th, a user reported in the Whoop community forum that their MG “stopped working overnight after working for 8 hours. No green light, no bluelight nothing. It won’t now pair with the app.” Others replied to say the tracker failed even sooner for them, with one person reporting that it went inert after just half an hour of use. Some also report that their 5.0 has failed. Whoop recommends a few troubleshooting steps — the usual things like making sure your device is charged or trying to reset it — but users in the community thread say it didn’t work. The company appears to be trying to rectify the situation by sending out replacement units, sometimes without users even asking for one, as the Reddit user who posted the screenshot above wrote further down in the thread. The same goes for a user who posted two days ago to say they got the same notification despite having not noticed any problems with their MG. Some in that thread even write that the company replaced their MGs without ever telling them it would be doing so. It’s already been a troubled launch for Whoop. Earlier this month, some users were outraged when Whoop said they would need to add another 12 months onto their memberships to avoid the upgrade fee for the Whoop 5.0. Previously, users only needed to have 6 months left on their subscription to get a Whoop 4.0. The company soon walked its new terms back, posting on Reddit that those who had at least 12 months left would be eligible for an upgrade. Whoop did not immediately respond to The Verge’s request for comment.

Whoop's new screen-less, fitness-focused Whoop MG wearable might have a major bug that can leave the device unusable, according to reports from Android Police and TechIssuesToday. Whoop launched the Whoop MG and Whoop 5.0 at the beginning of May, the company's first major hardware release since it launched the Whoop 4.0 in 2021. According to complaints on Whoop's community forums and X, after setting up a Whoop MG, the wearable can mysteriously became unresponsive hours later, refusing to connect to a smartphone even when it should be charged. "I wore it for about 20 hours or so, but then it suddenly disappeared from the app, no sensor lights on, nothing appearing in the app," one new Whoop MG owner shared on Reddit. On the company's forums, Whoop suggests trying things like charging the MG, reconnecting it to your phone or resetting the wearable to see if that fixes things. Whoop owners have also been directed to contact Whoop's Support team, and multiple faulty Whoop MG owners report that they're being sent replacement wearables. Engadget has contacted Whoop to get a sense for how widespread this issue is and what the company is doing to address it. We'll update this article if we hear back. Unlike other companies, Whoop doesn't expect customers to buy a fitness tracker and then pay a subscription; Whoop's subscription fee is inclusive of its hardware. With the Whoop 5.0 and Whoop MG, the company is also hoping to expand the number of metrics it tracks beyond just activity and sleep tracking to things like real-time stress monitoring and, in the case of the MG, blood pressure and ECG readings. What features you're able to access ultimately depends on both the wearable you have and the subscription you're paying for, though. To access the Whoop MG in particular, you have to pay $359 annually, which starts to feel pretty egregious when the wearable might not work. Prior to this issue, Whoop was also caught denying free hardware upgrades to existing customers after previously suggesting it would send out new wearables to anyone who'd been a member for six months or more. Whoop reversed that decision a few days later.This article originally appeared on Engadget at https://www.engadget.com/wearables/one-of-whoops-new-wearables-has-a-bug-so-bad-the-company-is-issuing-replacements-201550971.html?src=rss