We're Chargeback.io, a fast-moving startup helping online businesses protect their revenue by preventing chargebacks. We’re looking for an experienced Account Manager to join us as the face of our brand.In this role, you’ll ensure our customers feel supported, the platform runs smoothly for them, and any issues get resolved quickly.Word of mouth is our top source of new business, and you’ll be the main driver of it.What You’ll DoBe the primary point of contact for customers from day oneProvide onboarding and ongoing support via chat, email, phone, and video callsTroubleshoot common platform issues and escalate when neededBuild long-term, trust-based relationships. Many clients stay with us for yearsIdentify client pain points and actively work to improve their experienceThis is a relational role, not transactional. We’re seeking someone who can build deep client relationships and loves making customers feel heard, helped, and valued. Even when they can be demanding.What You’ll Need2+ years in B2B SaaS or fintech account managementFluent EnglishQuick thinking and problem-solving skillsExcellent communication: clear, kind, and confidentWe’re not here to micromanage. You’ll have the freedom to lead and the responsibility to deliver.You’ll join a lean team, work independently and remotely, and play a key role in helping our clients succeed and grow. If you're excited to be part of something early and impactful, we want to hear from you.Apply NowLet's start your dream job Apply now Meet JobCopilot: Your Personal AI Job HunterAutomatically Apply to Remote Customer Support JobsJust set your preferences and Job Copilot will do the rest-finding, filtering, and applying while you focus on what matters. Activate JobCopilot #chargeback #experienced #account #manager #b2b