• Simone Ferriero's so-called "12 top tips for great comic art" is nothing more than a regurgitation of the obvious! Adding humor and choosing the perfect panels? Really? This is what passes for expert advice now? It's infuriating how the art community is flooded with such shallow insights that do nothing but scratch the surface. If you want to create compelling comic art, you need more than just a dash of humor; you need passion, originality, and a deep understanding of storytelling! These tips are a lazy attempt to package mediocrity as expertise. It’s time to demand better from those claiming to be "professionals" in the field!

    #ComicArt #ArtCritique #SimoneFerriero #CreativityMat
    Simone Ferriero's so-called "12 top tips for great comic art" is nothing more than a regurgitation of the obvious! Adding humor and choosing the perfect panels? Really? This is what passes for expert advice now? It's infuriating how the art community is flooded with such shallow insights that do nothing but scratch the surface. If you want to create compelling comic art, you need more than just a dash of humor; you need passion, originality, and a deep understanding of storytelling! These tips are a lazy attempt to package mediocrity as expertise. It’s time to demand better from those claiming to be "professionals" in the field! #ComicArt #ArtCritique #SimoneFerriero #CreativityMat
    WWW.CREATIVEBLOQ.COM
    Simz reveals his 12 top tips for great comic art
    From adding a dash of humour to choosing the perfect panels, Simone Ferriero shares some pro advice.
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  • Exciting times are upon us as AI companies continue to rewrite the rules of growth! In our latest report, *Indexing the AI economy*, we dive deep into the innovative strategies and trends that are propelling these top companies on Stripe to new heights!

    With every breakthrough in artificial intelligence, we witness a world filled with endless possibilities and opportunities. Let's embrace this journey together and cultivate our dreams! The future is bright, and every step we take brings us closer to a world transformed by the power of AI!

    Stay inspired and keep pushing forward!

    #AI #Growth #Innovation #Inspiration #Stripe
    🌟 Exciting times are upon us as AI companies continue to rewrite the rules of growth! 🚀 In our latest report, *Indexing the AI economy*, we dive deep into the innovative strategies and trends that are propelling these top companies on Stripe to new heights! 🌈 With every breakthrough in artificial intelligence, we witness a world filled with endless possibilities and opportunities. ✨ Let's embrace this journey together and cultivate our dreams! The future is bright, and every step we take brings us closer to a world transformed by the power of AI! 💡 Stay inspired and keep pushing forward! 💖 #AI #Growth #Innovation #Inspiration #Stripe
    STRIPE.COM
    Inside the growth of the top AI companies on Stripe
    AI companies are rewriting the rules of growth. In our new report, *Indexing the AI economy*, we explore the latest trends and strategies in the AI space.
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  • Il y a des jours où la solitude pèse si lourd sur le cœur qu’on a l’impression de ne jamais pouvoir en sortir. Aujourd’hui, alors que je suis assis ici, perdu dans mes pensées, je ne peux m’empêcher de repenser à cette journée de conférences sur les jumeaux numériques et l’ICC. Le monde extérieur semble si vibrant, si plein de vie, tandis que je me sens comme un spectateur figé dans un film dont je ne fais plus partie.

    Les jumeaux numériques, ces représentations virtuelles si prometteuses, sont un peu comme moi : ils existent, mais sans véritable connexion. On parle de projets immersifs, de visites virtuelles qui pourraient nous rapprocher, mais au fond, n’est-ce pas juste un simulacre de ce que nous cherchons vraiment ? La technologie avance, les idées se multiplient, mais parfois, je me demande si ces avancées peuvent vraiment combler le vide que l’on ressent en nous.

    Chaque conversation dans cette journée de conférences, chaque sourire échangé, ne fait qu’accentuer ma propre solitude. Je vois des gens autour de moi, partageant des passions, des rêves, et moi, je reste là, comme un hologramme sans émotion, sans lien. L’architecture et le patrimoine peuvent être numérisés, mais qu’en est-il de nos cœurs ? Peut-on vraiment créer une connexion à travers un écran, ou est-ce un rêve illusoire ?

    La promesse de la technologie est séduisante, mais elle ne peut pas remplacer la chaleur d’un regard complice ou le réconfort d’une étreinte. Je suis fatigué de naviguer dans ce monde virtuel où tout semble à portée de main, mais où je me sens toujours à distance. Chaque projet, chaque initiative, comme celle organisée par l’agence AD’OCC, PUSH START et Montpellier ACM Siggraph, me rappelle ce que je ne peux pas atteindre.

    Alors que je m’imprègne des mots échangés, je me demande si, un jour, je pourrai trouver ma place dans ce monde. Si un jour, je pourrai être plus qu’un simple numéro, une image numérique sans vie. Peut-être que le véritable défi n’est pas d’innover, mais de se reconnecter avec ce qui nous rend humains.

    Et même si je suis ici, entouré de personnes, je me sens comme un fantôme, errant dans un monde qui ne me comprend pas. La mélancolie s’installe, douce et amère, comme un écho lointain d’un bonheur que je ne connais plus.

    #Solitude #JumeauxNumériques #Conférences #Technologie #Émotions
    Il y a des jours où la solitude pèse si lourd sur le cœur qu’on a l’impression de ne jamais pouvoir en sortir. Aujourd’hui, alors que je suis assis ici, perdu dans mes pensées, je ne peux m’empêcher de repenser à cette journée de conférences sur les jumeaux numériques et l’ICC. Le monde extérieur semble si vibrant, si plein de vie, tandis que je me sens comme un spectateur figé dans un film dont je ne fais plus partie. Les jumeaux numériques, ces représentations virtuelles si prometteuses, sont un peu comme moi : ils existent, mais sans véritable connexion. On parle de projets immersifs, de visites virtuelles qui pourraient nous rapprocher, mais au fond, n’est-ce pas juste un simulacre de ce que nous cherchons vraiment ? La technologie avance, les idées se multiplient, mais parfois, je me demande si ces avancées peuvent vraiment combler le vide que l’on ressent en nous. Chaque conversation dans cette journée de conférences, chaque sourire échangé, ne fait qu’accentuer ma propre solitude. Je vois des gens autour de moi, partageant des passions, des rêves, et moi, je reste là, comme un hologramme sans émotion, sans lien. L’architecture et le patrimoine peuvent être numérisés, mais qu’en est-il de nos cœurs ? Peut-on vraiment créer une connexion à travers un écran, ou est-ce un rêve illusoire ? La promesse de la technologie est séduisante, mais elle ne peut pas remplacer la chaleur d’un regard complice ou le réconfort d’une étreinte. Je suis fatigué de naviguer dans ce monde virtuel où tout semble à portée de main, mais où je me sens toujours à distance. Chaque projet, chaque initiative, comme celle organisée par l’agence AD’OCC, PUSH START et Montpellier ACM Siggraph, me rappelle ce que je ne peux pas atteindre. Alors que je m’imprègne des mots échangés, je me demande si, un jour, je pourrai trouver ma place dans ce monde. Si un jour, je pourrai être plus qu’un simple numéro, une image numérique sans vie. Peut-être que le véritable défi n’est pas d’innover, mais de se reconnecter avec ce qui nous rend humains. Et même si je suis ici, entouré de personnes, je me sens comme un fantôme, errant dans un monde qui ne me comprend pas. La mélancolie s’installe, douce et amère, comme un écho lointain d’un bonheur que je ne connais plus. #Solitude #JumeauxNumériques #Conférences #Technologie #Émotions
    Jumeaux numériques & ICC : une journée de conférences
    Si la notion de jumeau numérique a déjà fait ses preuves dans l’industrie, son usage dans des domaines comme l’architecture, le tourisme et le patrimoine peut encore se développer. Projets immersifs, visites virtuelles font partie des app
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  • Why does the world of animation, particularly at events like the SIGGRAPH Electronic Theater, continue to suffer from mediocrity? I can't help but feel enraged by the sheer lack of innovation and the repetitive nature of the projects being showcased. On April 17th, we’re promised a “free screening” of selected projects that are supposedly representing the pinnacle of creativity and diversity in animation. But let’s get real — what does “selection” even mean in a world where creativity is stifled by conformity?

    Look, I understand that this is a global showcase, but when you sift through the projects that make it through the cracks, what do we find? Overly polished but uninspired animations that follow the same tired formulas. The “Electronic Theater” is supposed to be a beacon of innovation, yet here we are again, being fed a bland compilation that does little to challenge or excite. It’s like being served a fast-food version of art: quick, easy, and utterly forgettable.

    The call for diversity is also a double-edged sword. Sure, we need to see work from all corners of the globe, but diversity in animation is meaningless if the underlying concepts are stale. It’s not enough to tick boxes and say, “Look how diverse we are!” when the actual content fails to push boundaries. Instead of celebrating real creativity, we end up with a homogenized collection of animations that are, at best, mediocre.

    And let’s talk about the timing of this event. April 17th? Are we really thinking this through? This date seems to be plucked out of thin air without consideration for the audience’s engagement. Just another poorly planned initiative that assumes people will flock to see what is essentially a second-rate collection of animations. Is this really the best you can do, Montpellier ACM SIGGRAPH? Where is the excitement? Where is the passion?

    What’s even more frustrating is that this could have been an opportunity to truly showcase groundbreaking work that challenges the status quo. Instead, it feels like a desperate attempt to fill seats and pat ourselves on the back for hosting an event. Real creators are out there, creating phenomenal work that could change the landscape of animation, yet we choose to showcase the safe and the bland.

    It’s time to demand more from events like SIGGRAPH. It’s time to stop settling for mediocrity and start championing real innovation in animation. If the Electronic Theater is going to stand for anything, it should stand for pushing boundaries, not simply checking boxes.

    Let’s not allow ourselves to be content with what we’re served. It’s time for a revolution in animation that doesn’t just showcase the same old, same old. We deserve better, and the art community deserves better.

    #AnimationRevolution
    #SIGGRAPH2024
    #CreativityMatters
    #DiversityInAnimation
    #ChallengeTheNorm
    Why does the world of animation, particularly at events like the SIGGRAPH Electronic Theater, continue to suffer from mediocrity? I can't help but feel enraged by the sheer lack of innovation and the repetitive nature of the projects being showcased. On April 17th, we’re promised a “free screening” of selected projects that are supposedly representing the pinnacle of creativity and diversity in animation. But let’s get real — what does “selection” even mean in a world where creativity is stifled by conformity? Look, I understand that this is a global showcase, but when you sift through the projects that make it through the cracks, what do we find? Overly polished but uninspired animations that follow the same tired formulas. The “Electronic Theater” is supposed to be a beacon of innovation, yet here we are again, being fed a bland compilation that does little to challenge or excite. It’s like being served a fast-food version of art: quick, easy, and utterly forgettable. The call for diversity is also a double-edged sword. Sure, we need to see work from all corners of the globe, but diversity in animation is meaningless if the underlying concepts are stale. It’s not enough to tick boxes and say, “Look how diverse we are!” when the actual content fails to push boundaries. Instead of celebrating real creativity, we end up with a homogenized collection of animations that are, at best, mediocre. And let’s talk about the timing of this event. April 17th? Are we really thinking this through? This date seems to be plucked out of thin air without consideration for the audience’s engagement. Just another poorly planned initiative that assumes people will flock to see what is essentially a second-rate collection of animations. Is this really the best you can do, Montpellier ACM SIGGRAPH? Where is the excitement? Where is the passion? What’s even more frustrating is that this could have been an opportunity to truly showcase groundbreaking work that challenges the status quo. Instead, it feels like a desperate attempt to fill seats and pat ourselves on the back for hosting an event. Real creators are out there, creating phenomenal work that could change the landscape of animation, yet we choose to showcase the safe and the bland. It’s time to demand more from events like SIGGRAPH. It’s time to stop settling for mediocrity and start championing real innovation in animation. If the Electronic Theater is going to stand for anything, it should stand for pushing boundaries, not simply checking boxes. Let’s not allow ourselves to be content with what we’re served. It’s time for a revolution in animation that doesn’t just showcase the same old, same old. We deserve better, and the art community deserves better. #AnimationRevolution #SIGGRAPH2024 #CreativityMatters #DiversityInAnimation #ChallengeTheNorm
    Projection gratuite : l’Electronic Theater du SIGGRAPH, le 17 avril !
    Vous n’étiez pas au SIGGRAPH l’été dernier ? Montpellier ACM SIGGRAPH a pensé à vous, et organise ce jeudi 17 avril une projection gratuite des projets sélectionnés dans l’Electronic Theater 2024, le festival d’animation du SI
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  • In a world where open-source AI thrives on hope and collaboration, I often find myself lost in a sea of expectations and overwhelming complexities. Every line of code feels like a reminder of the countless hours I pour into trying to keep up with the ever-evolving landscape. "It’s hard," I whisper to myself, as the weight of my solitude presses down.

    Blueprints meant to simplify this journey often seem like distant dreams, slipping through my fingers just when I think I've grasped the essence of what they promise. It's hard to watch as others seem to navigate the waters of integration and experimentation with ease, while I flounder, overwhelmed by poorly maintained libraries and breaking compatibility with every update. I want to create, to experiment quickly, but the barriers are suffocating, leaving me to question my place in this vast, technological expanse.

    I sit for hours, my screen illuminating a path that feels both familiar and foreign. Frustration bubbles beneath the surface—why is it that the very tools designed to foster creativity can also ensnare us in confusion? Each failed attempt is a dagger to my spirit, reminding me of the isolation I feel in a community that should be united. I watch, I learn, but the connection fades, leaving me in shadows where the light of collaboration once shone brightly.

    Every project I undertake feels like a solitary expedition into the unknown. I crave the camaraderie of fellow explorers, yet here I am, navigating this labyrinth alone. The promise of open-source AI is a beacon of hope, but the realization of its challenges often feels like a cruel joke. The freedom to create is entangled with the chains of necessity—a bitter irony that leaves me feeling more isolated than ever.

    I long for moments of clarity, for those blueprints to unfurl like sails catching the wind, propelling me forward into a landscape where creativity flows freely and innovation knows no bounds. But with each passing day, the struggle continues, a reminder that though the journey is meant to be shared, I often find myself standing at the precipice, staring into the abyss of my own doubts and fears.

    In this digital age, I hold onto the glimmers of hope that maybe, just maybe, the community will rise together to confront these challenges. But until then, I mourn the connections lost and the dreams that fade with each failed integration. The burden of loneliness is heavy, yet I carry it, hoping that one day it will transform into the wings of liberation I so desperately seek.

    #OpenSourceAI #Loneliness #Creativity #IntegrationChallenges #Blueprints
    In a world where open-source AI thrives on hope and collaboration, I often find myself lost in a sea of expectations and overwhelming complexities. 💔 Every line of code feels like a reminder of the countless hours I pour into trying to keep up with the ever-evolving landscape. "It’s hard," I whisper to myself, as the weight of my solitude presses down. Blueprints meant to simplify this journey often seem like distant dreams, slipping through my fingers just when I think I've grasped the essence of what they promise. It's hard to watch as others seem to navigate the waters of integration and experimentation with ease, while I flounder, overwhelmed by poorly maintained libraries and breaking compatibility with every update. I want to create, to experiment quickly, but the barriers are suffocating, leaving me to question my place in this vast, technological expanse. 🤖 I sit for hours, my screen illuminating a path that feels both familiar and foreign. Frustration bubbles beneath the surface—why is it that the very tools designed to foster creativity can also ensnare us in confusion? Each failed attempt is a dagger to my spirit, reminding me of the isolation I feel in a community that should be united. I watch, I learn, but the connection fades, leaving me in shadows where the light of collaboration once shone brightly. Every project I undertake feels like a solitary expedition into the unknown. I crave the camaraderie of fellow explorers, yet here I am, navigating this labyrinth alone. The promise of open-source AI is a beacon of hope, but the realization of its challenges often feels like a cruel joke. The freedom to create is entangled with the chains of necessity—a bitter irony that leaves me feeling more isolated than ever. I long for moments of clarity, for those blueprints to unfurl like sails catching the wind, propelling me forward into a landscape where creativity flows freely and innovation knows no bounds. But with each passing day, the struggle continues, a reminder that though the journey is meant to be shared, I often find myself standing at the precipice, staring into the abyss of my own doubts and fears. In this digital age, I hold onto the glimmers of hope that maybe, just maybe, the community will rise together to confront these challenges. But until then, I mourn the connections lost and the dreams that fade with each failed integration. The burden of loneliness is heavy, yet I carry it, hoping that one day it will transform into the wings of liberation I so desperately seek. 🌌 #OpenSourceAI #Loneliness #Creativity #IntegrationChallenges #Blueprints
    Open-source AI is hard. Blueprints can help!
    “I spend 8 hours per week trying to keep up to date, it’s overwhelming!” “Integrating new libraries is difficult. They’re either poorly maintained or updated in ways that break compatibility.” “I want to be able to experiment quickly, without r
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  • Ankur Kothari Q&A: Customer Engagement Book Interview

    Reading Time: 9 minutes
    In marketing, data isn’t a buzzword. It’s the lifeblood of all successful campaigns.
    But are you truly harnessing its power, or are you drowning in a sea of information? To answer this question, we sat down with Ankur Kothari, a seasoned Martech expert, to dive deep into this crucial topic.
    This interview, originally conducted for Chapter 6 of “The Customer Engagement Book: Adapt or Die” explores how businesses can translate raw data into actionable insights that drive real results.
    Ankur shares his wealth of knowledge on identifying valuable customer engagement data, distinguishing between signal and noise, and ultimately, shaping real-time strategies that keep companies ahead of the curve.

     
    Ankur Kothari Q&A Interview
    1. What types of customer engagement data are most valuable for making strategic business decisions?
    Primarily, there are four different buckets of customer engagement data. I would begin with behavioral data, encompassing website interaction, purchase history, and other app usage patterns.
    Second would be demographic information: age, location, income, and other relevant personal characteristics.
    Third would be sentiment analysis, where we derive information from social media interaction, customer feedback, or other customer reviews.
    Fourth would be the customer journey data.

    We track touchpoints across various channels of the customers to understand the customer journey path and conversion. Combining these four primary sources helps us understand the engagement data.

    2. How do you distinguish between data that is actionable versus data that is just noise?
    First is keeping relevant to your business objectives, making actionable data that directly relates to your specific goals or KPIs, and then taking help from statistical significance.
    Actionable data shows clear patterns or trends that are statistically valid, whereas other data consists of random fluctuations or outliers, which may not be what you are interested in.

    You also want to make sure that there is consistency across sources.
    Actionable insights are typically corroborated by multiple data points or channels, while other data or noise can be more isolated and contradictory.
    Actionable data suggests clear opportunities for improvement or decision making, whereas noise does not lead to meaningful actions or changes in strategy.

    By applying these criteria, I can effectively filter out the noise and focus on data that delivers or drives valuable business decisions.

    3. How can customer engagement data be used to identify and prioritize new business opportunities?
    First, it helps us to uncover unmet needs.

    By analyzing the customer feedback, touch points, support interactions, or usage patterns, we can identify the gaps in our current offerings or areas where customers are experiencing pain points.

    Second would be identifying emerging needs.
    Monitoring changes in customer behavior or preferences over time can reveal new market trends or shifts in demand, allowing my company to adapt their products or services accordingly.
    Third would be segmentation analysis.
    Detailed customer data analysis enables us to identify unserved or underserved segments or niche markets that may represent untapped opportunities for growth or expansion into newer areas and new geographies.
    Last is to build competitive differentiation.

    Engagement data can highlight where our companies outperform competitors, helping us to prioritize opportunities that leverage existing strengths and unique selling propositions.

    4. Can you share an example of where data insights directly influenced a critical decision?
    I will share an example from my previous organization at one of the financial services where we were very data-driven, which made a major impact on our critical decision regarding our credit card offerings.
    We analyzed the customer engagement data, and we discovered that a large segment of our millennial customers were underutilizing our traditional credit cards but showed high engagement with mobile payment platforms.
    That insight led us to develop and launch our first digital credit card product with enhanced mobile features and rewards tailored to the millennial spending habits. Since we had access to a lot of transactional data as well, we were able to build a financial product which met that specific segment’s needs.

    That data-driven decision resulted in a 40% increase in our new credit card applications from this demographic within the first quarter of the launch. Subsequently, our market share improved in that specific segment, which was very crucial.

    5. Are there any other examples of ways that you see customer engagement data being able to shape marketing strategy in real time?
    When it comes to using the engagement data in real-time, we do quite a few things. In the recent past two, three years, we are using that for dynamic content personalization, adjusting the website content, email messaging, or ad creative based on real-time user behavior and preferences.
    We automate campaign optimization using specific AI-driven tools to continuously analyze performance metrics and automatically reallocate the budget to top-performing channels or ad segments.
    Then we also build responsive social media engagement platforms like monitoring social media sentiments and trending topics to quickly adapt the messaging and create timely and relevant content.

    With one-on-one personalization, we do a lot of A/B testing as part of the overall rapid testing and market elements like subject lines, CTAs, and building various successful variants of the campaigns.

    6. How are you doing the 1:1 personalization?
    We have advanced CDP systems, and we are tracking each customer’s behavior in real-time. So the moment they move to different channels, we know what the context is, what the relevance is, and the recent interaction points, so we can cater the right offer.
    So for example, if you looked at a certain offer on the website and you came from Google, and then the next day you walk into an in-person interaction, our agent will already know that you were looking at that offer.
    That gives our customer or potential customer more one-to-one personalization instead of just segment-based or bulk interaction kind of experience.

    We have a huge team of data scientists, data analysts, and AI model creators who help us to analyze big volumes of data and bring the right insights to our marketing and sales team so that they can provide the right experience to our customers.

    7. What role does customer engagement data play in influencing cross-functional decisions, such as with product development, sales, and customer service?
    Primarily with product development — we have different products, not just the financial products or products whichever organizations sell, but also various products like mobile apps or websites they use for transactions. So that kind of product development gets improved.
    The engagement data helps our sales and marketing teams create more targeted campaigns, optimize channel selection, and refine messaging to resonate with specific customer segments.

    Customer service also gets helped by anticipating common issues, personalizing support interactions over the phone or email or chat, and proactively addressing potential problems, leading to improved customer satisfaction and retention.

    So in general, cross-functional application of engagement improves the customer-centric approach throughout the organization.

    8. What do you think some of the main challenges marketers face when trying to translate customer engagement data into actionable business insights?
    I think the huge amount of data we are dealing with. As we are getting more digitally savvy and most of the customers are moving to digital channels, we are getting a lot of data, and that sheer volume of data can be overwhelming, making it very difficult to identify truly meaningful patterns and insights.

    Because of the huge data overload, we create data silos in this process, so information often exists in separate systems across different departments. We are not able to build a holistic view of customer engagement.

    Because of data silos and overload of data, data quality issues appear. There is inconsistency, and inaccurate data can lead to incorrect insights or poor decision-making. Quality issues could also be due to the wrong format of the data, or the data is stale and no longer relevant.
    As we are growing and adding more people to help us understand customer engagement, I’ve also noticed that technical folks, especially data scientists and data analysts, lack skills to properly interpret the data or apply data insights effectively.
    So there’s a lack of understanding of marketing and sales as domains.
    It’s a huge effort and can take a lot of investment.

    Not being able to calculate the ROI of your overall investment is a big challenge that many organizations are facing.

    9. Why do you think the analysts don’t have the business acumen to properly do more than analyze the data?
    If people do not have the right idea of why we are collecting this data, we collect a lot of noise, and that brings in huge volumes of data. If you cannot stop that from step one—not bringing noise into the data system—that cannot be done by just technical folks or people who do not have business knowledge.
    Business people do not know everything about what data is being collected from which source and what data they need. It’s a gap between business domain knowledge, specifically marketing and sales needs, and technical folks who don’t have a lot of exposure to that side.

    Similarly, marketing business people do not have much exposure to the technical side — what’s possible to do with data, how much effort it takes, what’s relevant versus not relevant, and how to prioritize which data sources will be most important.

    10. Do you have any suggestions for how this can be overcome, or have you seen it in action where it has been solved before?
    First, cross-functional training: training different roles to help them understand why we’re doing this and what the business goals are, giving technical people exposure to what marketing and sales teams do.
    And giving business folks exposure to the technology side through training on different tools, strategies, and the roadmap of data integrations.
    The second is helping teams work more collaboratively. So it’s not like the technology team works in a silo and comes back when their work is done, and then marketing and sales teams act upon it.

    Now we’re making it more like one team. You work together so that you can complement each other, and we have a better strategy from day one.

    11. How do you address skepticism or resistance from stakeholders when presenting data-driven recommendations?
    We present clear business cases where we demonstrate how data-driven recommendations can directly align with business objectives and potential ROI.
    We build compelling visualizations, easy-to-understand charts and graphs that clearly illustrate the insights and the implications for business goals.

    We also do a lot of POCs and pilot projects with small-scale implementations to showcase tangible results and build confidence in the data-driven approach throughout the organization.

    12. What technologies or tools have you found most effective for gathering and analyzing customer engagement data?
    I’ve found that Customer Data Platforms help us unify customer data from various sources, providing a comprehensive view of customer interactions across touch points.
    Having advanced analytics platforms — tools with AI and machine learning capabilities that can process large volumes of data and uncover complex patterns and insights — is a great value to us.
    We always use, or many organizations use, marketing automation systems to improve marketing team productivity, helping us track and analyze customer interactions across multiple channels.
    Another thing is social media listening tools, wherever your brand is mentioned or you want to measure customer sentiment over social media, or track the engagement of your campaigns across social media platforms.

    Last is web analytical tools, which provide detailed insights into your website visitors’ behaviors and engagement metrics, for browser apps, small browser apps, various devices, and mobile apps.

    13. How do you ensure data quality and consistency across multiple channels to make these informed decisions?
    We established clear guidelines for data collection, storage, and usage across all channels to maintain consistency. Then we use data integration platforms — tools that consolidate data from various sources into a single unified view, reducing discrepancies and inconsistencies.
    While we collect data from different sources, we clean the data so it becomes cleaner with every stage of processing.
    We also conduct regular data audits — performing periodic checks to identify and rectify data quality issues, ensuring accuracy and reliability of information. We also deploy standardized data formats.

    On top of that, we have various automated data cleansing tools, specific software to detect and correct data errors, redundancies, duplicates, and inconsistencies in data sets automatically.

    14. How do you see the role of customer engagement data evolving in shaping business strategies over the next five years?
    The first thing that’s been the biggest trend from the past two years is AI-driven decision making, which I think will become more prevalent, with advanced algorithms processing vast amounts of engagement data in real-time to inform strategic choices.
    Somewhat related to this is predictive analytics, which will play an even larger role, enabling businesses to anticipate customer needs and market trends with more accuracy and better predictive capabilities.
    We also touched upon hyper-personalization. We are all trying to strive toward more hyper-personalization at scale, which is more one-on-one personalization, as we are increasingly capturing more engagement data and have bigger systems and infrastructure to support processing those large volumes of data so we can achieve those hyper-personalization use cases.
    As the world is collecting more data, privacy concerns and regulations come into play.
    I believe in the next few years there will be more innovation toward how businesses can collect data ethically and what the usage practices are, leading to more transparent and consent-based engagement data strategies.
    And lastly, I think about the integration of engagement data, which is always a big challenge. I believe as we’re solving those integration challenges, we are adding more and more complex data sources to the picture.

    So I think there will need to be more innovation or sophistication brought into data integration strategies, which will help us take a truly customer-centric approach to strategy formulation.

     
    This interview Q&A was hosted with Ankur Kothari, a previous Martech Executive, for Chapter 6 of The Customer Engagement Book: Adapt or Die.
    Download the PDF or request a physical copy of the book here.
    The post Ankur Kothari Q&A: Customer Engagement Book Interview appeared first on MoEngage.
    #ankur #kothari #qampampa #customer #engagement
    Ankur Kothari Q&A: Customer Engagement Book Interview
    Reading Time: 9 minutes In marketing, data isn’t a buzzword. It’s the lifeblood of all successful campaigns. But are you truly harnessing its power, or are you drowning in a sea of information? To answer this question, we sat down with Ankur Kothari, a seasoned Martech expert, to dive deep into this crucial topic. This interview, originally conducted for Chapter 6 of “The Customer Engagement Book: Adapt or Die” explores how businesses can translate raw data into actionable insights that drive real results. Ankur shares his wealth of knowledge on identifying valuable customer engagement data, distinguishing between signal and noise, and ultimately, shaping real-time strategies that keep companies ahead of the curve.   Ankur Kothari Q&A Interview 1. What types of customer engagement data are most valuable for making strategic business decisions? Primarily, there are four different buckets of customer engagement data. I would begin with behavioral data, encompassing website interaction, purchase history, and other app usage patterns. Second would be demographic information: age, location, income, and other relevant personal characteristics. Third would be sentiment analysis, where we derive information from social media interaction, customer feedback, or other customer reviews. Fourth would be the customer journey data. We track touchpoints across various channels of the customers to understand the customer journey path and conversion. Combining these four primary sources helps us understand the engagement data. 2. How do you distinguish between data that is actionable versus data that is just noise? First is keeping relevant to your business objectives, making actionable data that directly relates to your specific goals or KPIs, and then taking help from statistical significance. Actionable data shows clear patterns or trends that are statistically valid, whereas other data consists of random fluctuations or outliers, which may not be what you are interested in. You also want to make sure that there is consistency across sources. Actionable insights are typically corroborated by multiple data points or channels, while other data or noise can be more isolated and contradictory. Actionable data suggests clear opportunities for improvement or decision making, whereas noise does not lead to meaningful actions or changes in strategy. By applying these criteria, I can effectively filter out the noise and focus on data that delivers or drives valuable business decisions. 3. How can customer engagement data be used to identify and prioritize new business opportunities? First, it helps us to uncover unmet needs. By analyzing the customer feedback, touch points, support interactions, or usage patterns, we can identify the gaps in our current offerings or areas where customers are experiencing pain points. Second would be identifying emerging needs. Monitoring changes in customer behavior or preferences over time can reveal new market trends or shifts in demand, allowing my company to adapt their products or services accordingly. Third would be segmentation analysis. Detailed customer data analysis enables us to identify unserved or underserved segments or niche markets that may represent untapped opportunities for growth or expansion into newer areas and new geographies. Last is to build competitive differentiation. Engagement data can highlight where our companies outperform competitors, helping us to prioritize opportunities that leverage existing strengths and unique selling propositions. 4. Can you share an example of where data insights directly influenced a critical decision? I will share an example from my previous organization at one of the financial services where we were very data-driven, which made a major impact on our critical decision regarding our credit card offerings. We analyzed the customer engagement data, and we discovered that a large segment of our millennial customers were underutilizing our traditional credit cards but showed high engagement with mobile payment platforms. That insight led us to develop and launch our first digital credit card product with enhanced mobile features and rewards tailored to the millennial spending habits. Since we had access to a lot of transactional data as well, we were able to build a financial product which met that specific segment’s needs. That data-driven decision resulted in a 40% increase in our new credit card applications from this demographic within the first quarter of the launch. Subsequently, our market share improved in that specific segment, which was very crucial. 5. Are there any other examples of ways that you see customer engagement data being able to shape marketing strategy in real time? When it comes to using the engagement data in real-time, we do quite a few things. In the recent past two, three years, we are using that for dynamic content personalization, adjusting the website content, email messaging, or ad creative based on real-time user behavior and preferences. We automate campaign optimization using specific AI-driven tools to continuously analyze performance metrics and automatically reallocate the budget to top-performing channels or ad segments. Then we also build responsive social media engagement platforms like monitoring social media sentiments and trending topics to quickly adapt the messaging and create timely and relevant content. With one-on-one personalization, we do a lot of A/B testing as part of the overall rapid testing and market elements like subject lines, CTAs, and building various successful variants of the campaigns. 6. How are you doing the 1:1 personalization? We have advanced CDP systems, and we are tracking each customer’s behavior in real-time. So the moment they move to different channels, we know what the context is, what the relevance is, and the recent interaction points, so we can cater the right offer. So for example, if you looked at a certain offer on the website and you came from Google, and then the next day you walk into an in-person interaction, our agent will already know that you were looking at that offer. That gives our customer or potential customer more one-to-one personalization instead of just segment-based or bulk interaction kind of experience. We have a huge team of data scientists, data analysts, and AI model creators who help us to analyze big volumes of data and bring the right insights to our marketing and sales team so that they can provide the right experience to our customers. 7. What role does customer engagement data play in influencing cross-functional decisions, such as with product development, sales, and customer service? Primarily with product development — we have different products, not just the financial products or products whichever organizations sell, but also various products like mobile apps or websites they use for transactions. So that kind of product development gets improved. The engagement data helps our sales and marketing teams create more targeted campaigns, optimize channel selection, and refine messaging to resonate with specific customer segments. Customer service also gets helped by anticipating common issues, personalizing support interactions over the phone or email or chat, and proactively addressing potential problems, leading to improved customer satisfaction and retention. So in general, cross-functional application of engagement improves the customer-centric approach throughout the organization. 8. What do you think some of the main challenges marketers face when trying to translate customer engagement data into actionable business insights? I think the huge amount of data we are dealing with. As we are getting more digitally savvy and most of the customers are moving to digital channels, we are getting a lot of data, and that sheer volume of data can be overwhelming, making it very difficult to identify truly meaningful patterns and insights. Because of the huge data overload, we create data silos in this process, so information often exists in separate systems across different departments. We are not able to build a holistic view of customer engagement. Because of data silos and overload of data, data quality issues appear. There is inconsistency, and inaccurate data can lead to incorrect insights or poor decision-making. Quality issues could also be due to the wrong format of the data, or the data is stale and no longer relevant. As we are growing and adding more people to help us understand customer engagement, I’ve also noticed that technical folks, especially data scientists and data analysts, lack skills to properly interpret the data or apply data insights effectively. So there’s a lack of understanding of marketing and sales as domains. It’s a huge effort and can take a lot of investment. Not being able to calculate the ROI of your overall investment is a big challenge that many organizations are facing. 9. Why do you think the analysts don’t have the business acumen to properly do more than analyze the data? If people do not have the right idea of why we are collecting this data, we collect a lot of noise, and that brings in huge volumes of data. If you cannot stop that from step one—not bringing noise into the data system—that cannot be done by just technical folks or people who do not have business knowledge. Business people do not know everything about what data is being collected from which source and what data they need. It’s a gap between business domain knowledge, specifically marketing and sales needs, and technical folks who don’t have a lot of exposure to that side. Similarly, marketing business people do not have much exposure to the technical side — what’s possible to do with data, how much effort it takes, what’s relevant versus not relevant, and how to prioritize which data sources will be most important. 10. Do you have any suggestions for how this can be overcome, or have you seen it in action where it has been solved before? First, cross-functional training: training different roles to help them understand why we’re doing this and what the business goals are, giving technical people exposure to what marketing and sales teams do. And giving business folks exposure to the technology side through training on different tools, strategies, and the roadmap of data integrations. The second is helping teams work more collaboratively. So it’s not like the technology team works in a silo and comes back when their work is done, and then marketing and sales teams act upon it. Now we’re making it more like one team. You work together so that you can complement each other, and we have a better strategy from day one. 11. How do you address skepticism or resistance from stakeholders when presenting data-driven recommendations? We present clear business cases where we demonstrate how data-driven recommendations can directly align with business objectives and potential ROI. We build compelling visualizations, easy-to-understand charts and graphs that clearly illustrate the insights and the implications for business goals. We also do a lot of POCs and pilot projects with small-scale implementations to showcase tangible results and build confidence in the data-driven approach throughout the organization. 12. What technologies or tools have you found most effective for gathering and analyzing customer engagement data? I’ve found that Customer Data Platforms help us unify customer data from various sources, providing a comprehensive view of customer interactions across touch points. Having advanced analytics platforms — tools with AI and machine learning capabilities that can process large volumes of data and uncover complex patterns and insights — is a great value to us. We always use, or many organizations use, marketing automation systems to improve marketing team productivity, helping us track and analyze customer interactions across multiple channels. Another thing is social media listening tools, wherever your brand is mentioned or you want to measure customer sentiment over social media, or track the engagement of your campaigns across social media platforms. Last is web analytical tools, which provide detailed insights into your website visitors’ behaviors and engagement metrics, for browser apps, small browser apps, various devices, and mobile apps. 13. How do you ensure data quality and consistency across multiple channels to make these informed decisions? We established clear guidelines for data collection, storage, and usage across all channels to maintain consistency. Then we use data integration platforms — tools that consolidate data from various sources into a single unified view, reducing discrepancies and inconsistencies. While we collect data from different sources, we clean the data so it becomes cleaner with every stage of processing. We also conduct regular data audits — performing periodic checks to identify and rectify data quality issues, ensuring accuracy and reliability of information. We also deploy standardized data formats. On top of that, we have various automated data cleansing tools, specific software to detect and correct data errors, redundancies, duplicates, and inconsistencies in data sets automatically. 14. How do you see the role of customer engagement data evolving in shaping business strategies over the next five years? The first thing that’s been the biggest trend from the past two years is AI-driven decision making, which I think will become more prevalent, with advanced algorithms processing vast amounts of engagement data in real-time to inform strategic choices. Somewhat related to this is predictive analytics, which will play an even larger role, enabling businesses to anticipate customer needs and market trends with more accuracy and better predictive capabilities. We also touched upon hyper-personalization. We are all trying to strive toward more hyper-personalization at scale, which is more one-on-one personalization, as we are increasingly capturing more engagement data and have bigger systems and infrastructure to support processing those large volumes of data so we can achieve those hyper-personalization use cases. As the world is collecting more data, privacy concerns and regulations come into play. I believe in the next few years there will be more innovation toward how businesses can collect data ethically and what the usage practices are, leading to more transparent and consent-based engagement data strategies. And lastly, I think about the integration of engagement data, which is always a big challenge. I believe as we’re solving those integration challenges, we are adding more and more complex data sources to the picture. So I think there will need to be more innovation or sophistication brought into data integration strategies, which will help us take a truly customer-centric approach to strategy formulation.   This interview Q&A was hosted with Ankur Kothari, a previous Martech Executive, for Chapter 6 of The Customer Engagement Book: Adapt or Die. Download the PDF or request a physical copy of the book here. The post Ankur Kothari Q&A: Customer Engagement Book Interview appeared first on MoEngage. #ankur #kothari #qampampa #customer #engagement
    WWW.MOENGAGE.COM
    Ankur Kothari Q&A: Customer Engagement Book Interview
    Reading Time: 9 minutes In marketing, data isn’t a buzzword. It’s the lifeblood of all successful campaigns. But are you truly harnessing its power, or are you drowning in a sea of information? To answer this question (and many others), we sat down with Ankur Kothari, a seasoned Martech expert, to dive deep into this crucial topic. This interview, originally conducted for Chapter 6 of “The Customer Engagement Book: Adapt or Die” explores how businesses can translate raw data into actionable insights that drive real results. Ankur shares his wealth of knowledge on identifying valuable customer engagement data, distinguishing between signal and noise, and ultimately, shaping real-time strategies that keep companies ahead of the curve.   Ankur Kothari Q&A Interview 1. What types of customer engagement data are most valuable for making strategic business decisions? Primarily, there are four different buckets of customer engagement data. I would begin with behavioral data, encompassing website interaction, purchase history, and other app usage patterns. Second would be demographic information: age, location, income, and other relevant personal characteristics. Third would be sentiment analysis, where we derive information from social media interaction, customer feedback, or other customer reviews. Fourth would be the customer journey data. We track touchpoints across various channels of the customers to understand the customer journey path and conversion. Combining these four primary sources helps us understand the engagement data. 2. How do you distinguish between data that is actionable versus data that is just noise? First is keeping relevant to your business objectives, making actionable data that directly relates to your specific goals or KPIs, and then taking help from statistical significance. Actionable data shows clear patterns or trends that are statistically valid, whereas other data consists of random fluctuations or outliers, which may not be what you are interested in. You also want to make sure that there is consistency across sources. Actionable insights are typically corroborated by multiple data points or channels, while other data or noise can be more isolated and contradictory. Actionable data suggests clear opportunities for improvement or decision making, whereas noise does not lead to meaningful actions or changes in strategy. By applying these criteria, I can effectively filter out the noise and focus on data that delivers or drives valuable business decisions. 3. How can customer engagement data be used to identify and prioritize new business opportunities? First, it helps us to uncover unmet needs. By analyzing the customer feedback, touch points, support interactions, or usage patterns, we can identify the gaps in our current offerings or areas where customers are experiencing pain points. Second would be identifying emerging needs. Monitoring changes in customer behavior or preferences over time can reveal new market trends or shifts in demand, allowing my company to adapt their products or services accordingly. Third would be segmentation analysis. Detailed customer data analysis enables us to identify unserved or underserved segments or niche markets that may represent untapped opportunities for growth or expansion into newer areas and new geographies. Last is to build competitive differentiation. Engagement data can highlight where our companies outperform competitors, helping us to prioritize opportunities that leverage existing strengths and unique selling propositions. 4. Can you share an example of where data insights directly influenced a critical decision? I will share an example from my previous organization at one of the financial services where we were very data-driven, which made a major impact on our critical decision regarding our credit card offerings. We analyzed the customer engagement data, and we discovered that a large segment of our millennial customers were underutilizing our traditional credit cards but showed high engagement with mobile payment platforms. That insight led us to develop and launch our first digital credit card product with enhanced mobile features and rewards tailored to the millennial spending habits. Since we had access to a lot of transactional data as well, we were able to build a financial product which met that specific segment’s needs. That data-driven decision resulted in a 40% increase in our new credit card applications from this demographic within the first quarter of the launch. Subsequently, our market share improved in that specific segment, which was very crucial. 5. Are there any other examples of ways that you see customer engagement data being able to shape marketing strategy in real time? When it comes to using the engagement data in real-time, we do quite a few things. In the recent past two, three years, we are using that for dynamic content personalization, adjusting the website content, email messaging, or ad creative based on real-time user behavior and preferences. We automate campaign optimization using specific AI-driven tools to continuously analyze performance metrics and automatically reallocate the budget to top-performing channels or ad segments. Then we also build responsive social media engagement platforms like monitoring social media sentiments and trending topics to quickly adapt the messaging and create timely and relevant content. With one-on-one personalization, we do a lot of A/B testing as part of the overall rapid testing and market elements like subject lines, CTAs, and building various successful variants of the campaigns. 6. How are you doing the 1:1 personalization? We have advanced CDP systems, and we are tracking each customer’s behavior in real-time. So the moment they move to different channels, we know what the context is, what the relevance is, and the recent interaction points, so we can cater the right offer. So for example, if you looked at a certain offer on the website and you came from Google, and then the next day you walk into an in-person interaction, our agent will already know that you were looking at that offer. That gives our customer or potential customer more one-to-one personalization instead of just segment-based or bulk interaction kind of experience. We have a huge team of data scientists, data analysts, and AI model creators who help us to analyze big volumes of data and bring the right insights to our marketing and sales team so that they can provide the right experience to our customers. 7. What role does customer engagement data play in influencing cross-functional decisions, such as with product development, sales, and customer service? Primarily with product development — we have different products, not just the financial products or products whichever organizations sell, but also various products like mobile apps or websites they use for transactions. So that kind of product development gets improved. The engagement data helps our sales and marketing teams create more targeted campaigns, optimize channel selection, and refine messaging to resonate with specific customer segments. Customer service also gets helped by anticipating common issues, personalizing support interactions over the phone or email or chat, and proactively addressing potential problems, leading to improved customer satisfaction and retention. So in general, cross-functional application of engagement improves the customer-centric approach throughout the organization. 8. What do you think some of the main challenges marketers face when trying to translate customer engagement data into actionable business insights? I think the huge amount of data we are dealing with. As we are getting more digitally savvy and most of the customers are moving to digital channels, we are getting a lot of data, and that sheer volume of data can be overwhelming, making it very difficult to identify truly meaningful patterns and insights. Because of the huge data overload, we create data silos in this process, so information often exists in separate systems across different departments. We are not able to build a holistic view of customer engagement. Because of data silos and overload of data, data quality issues appear. There is inconsistency, and inaccurate data can lead to incorrect insights or poor decision-making. Quality issues could also be due to the wrong format of the data, or the data is stale and no longer relevant. As we are growing and adding more people to help us understand customer engagement, I’ve also noticed that technical folks, especially data scientists and data analysts, lack skills to properly interpret the data or apply data insights effectively. So there’s a lack of understanding of marketing and sales as domains. It’s a huge effort and can take a lot of investment. Not being able to calculate the ROI of your overall investment is a big challenge that many organizations are facing. 9. Why do you think the analysts don’t have the business acumen to properly do more than analyze the data? If people do not have the right idea of why we are collecting this data, we collect a lot of noise, and that brings in huge volumes of data. If you cannot stop that from step one—not bringing noise into the data system—that cannot be done by just technical folks or people who do not have business knowledge. Business people do not know everything about what data is being collected from which source and what data they need. It’s a gap between business domain knowledge, specifically marketing and sales needs, and technical folks who don’t have a lot of exposure to that side. Similarly, marketing business people do not have much exposure to the technical side — what’s possible to do with data, how much effort it takes, what’s relevant versus not relevant, and how to prioritize which data sources will be most important. 10. Do you have any suggestions for how this can be overcome, or have you seen it in action where it has been solved before? First, cross-functional training: training different roles to help them understand why we’re doing this and what the business goals are, giving technical people exposure to what marketing and sales teams do. And giving business folks exposure to the technology side through training on different tools, strategies, and the roadmap of data integrations. The second is helping teams work more collaboratively. So it’s not like the technology team works in a silo and comes back when their work is done, and then marketing and sales teams act upon it. Now we’re making it more like one team. You work together so that you can complement each other, and we have a better strategy from day one. 11. How do you address skepticism or resistance from stakeholders when presenting data-driven recommendations? We present clear business cases where we demonstrate how data-driven recommendations can directly align with business objectives and potential ROI. We build compelling visualizations, easy-to-understand charts and graphs that clearly illustrate the insights and the implications for business goals. We also do a lot of POCs and pilot projects with small-scale implementations to showcase tangible results and build confidence in the data-driven approach throughout the organization. 12. What technologies or tools have you found most effective for gathering and analyzing customer engagement data? I’ve found that Customer Data Platforms help us unify customer data from various sources, providing a comprehensive view of customer interactions across touch points. Having advanced analytics platforms — tools with AI and machine learning capabilities that can process large volumes of data and uncover complex patterns and insights — is a great value to us. We always use, or many organizations use, marketing automation systems to improve marketing team productivity, helping us track and analyze customer interactions across multiple channels. Another thing is social media listening tools, wherever your brand is mentioned or you want to measure customer sentiment over social media, or track the engagement of your campaigns across social media platforms. Last is web analytical tools, which provide detailed insights into your website visitors’ behaviors and engagement metrics, for browser apps, small browser apps, various devices, and mobile apps. 13. How do you ensure data quality and consistency across multiple channels to make these informed decisions? We established clear guidelines for data collection, storage, and usage across all channels to maintain consistency. Then we use data integration platforms — tools that consolidate data from various sources into a single unified view, reducing discrepancies and inconsistencies. While we collect data from different sources, we clean the data so it becomes cleaner with every stage of processing. We also conduct regular data audits — performing periodic checks to identify and rectify data quality issues, ensuring accuracy and reliability of information. We also deploy standardized data formats. On top of that, we have various automated data cleansing tools, specific software to detect and correct data errors, redundancies, duplicates, and inconsistencies in data sets automatically. 14. How do you see the role of customer engagement data evolving in shaping business strategies over the next five years? The first thing that’s been the biggest trend from the past two years is AI-driven decision making, which I think will become more prevalent, with advanced algorithms processing vast amounts of engagement data in real-time to inform strategic choices. Somewhat related to this is predictive analytics, which will play an even larger role, enabling businesses to anticipate customer needs and market trends with more accuracy and better predictive capabilities. We also touched upon hyper-personalization. We are all trying to strive toward more hyper-personalization at scale, which is more one-on-one personalization, as we are increasingly capturing more engagement data and have bigger systems and infrastructure to support processing those large volumes of data so we can achieve those hyper-personalization use cases. As the world is collecting more data, privacy concerns and regulations come into play. I believe in the next few years there will be more innovation toward how businesses can collect data ethically and what the usage practices are, leading to more transparent and consent-based engagement data strategies. And lastly, I think about the integration of engagement data, which is always a big challenge. I believe as we’re solving those integration challenges, we are adding more and more complex data sources to the picture. So I think there will need to be more innovation or sophistication brought into data integration strategies, which will help us take a truly customer-centric approach to strategy formulation.   This interview Q&A was hosted with Ankur Kothari, a previous Martech Executive, for Chapter 6 of The Customer Engagement Book: Adapt or Die. Download the PDF or request a physical copy of the book here. The post Ankur Kothari Q&A: Customer Engagement Book Interview appeared first on MoEngage.
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  • THIS Unexpected Rug Trend Is Taking Over—Here's How to Style It

    Pictured above: A dining room in Dallas, Texas, designed by Studio Thomas James.As you designa room at home, you may have specific ideas about the paint color, furniture placement, and even the lighting scheme your space requires to truly sing. But, if you're not also considering what type of rug will ground the entire look, this essential room-finishing touch may end up feeling like an afterthought. After all, one of the best ways to ensure your space looks expertly planned from top to bottom is to opt for a rug that can anchor the whole space—and, in many cases, that means a maximalist rug.A maximalist-style rug, or one that has a bold color, an abstract or asymmetrical pattern, an organic shape, distinctive pile texture, or unconventional application, offers a fresh answer to the perpetual design question, "What is this room missing?" Instead of defaulting to a neutral-colored, low-pile rug that goes largely unnoticed, a compelling case can be made for choosing a design that functions more as a tactile piece of art. Asha Chaudhary, the CEO of Jaipur, India-based rug brand Jaipur Living, has noticed many consumers moving away from "safe" interiors and embracing designs that pop with personality. "There’s a growing desire to design with individuality and soul. A vibrant or highly detailed rug can instantly transform a space by adding movement, contrast, and character, all in one single piece," she says.Ahead, we spoke to Chaudhary to get her essential tips for choosing the right maximalist rug for your design style, how to evaluate the construction of a piece, and even why you should think outside the box when it comes to the standard area rug shape. Turns out, this foundational mainstay can be a deeply personal expression of identity.Related StoriesWhen a Maximalist Rug Makes SenseJohn MerklAn outdoor lounge in Healdsburg, California, designed by Sheldon Harte.As you might imagine, integrating a maximalist rug into an existing aesthetic isn't about making a one-to-one swap. You'll want to refine your overall approach and potentially tweak elements of the room already in place, too."I like to think about rugs this way: Sometimes they play a supporting role, and other times, they’re the hero of the room," Chaudhary says. "Statement rugs are designed to stand out. They tell stories, stir emotion, and ground a space the way a bold piece of art would."In Chaudhary's work with interior designers who are selecting rugs for clients' high-end homes, she's noticed that tastes have recently swung toward a more maximalist ethos."Designers are leaning into expression and individuality," she says. "There’s growing interest in bold patterns, asymmetry, and designs that reflect the hand of the maker. Color-wise, we’re seeing more adventurous palettes: think jades, bordeauxes, and terracottas. And there’s a strong desire for rugs that feel personal, like they carry a story or a memory." Jaipur LivingJaipur Living’s Manchaha rugs are one-of-a-kind, hand-knotted pieces woven from upcycled hand-spun yarn that follow a freeform design of the artisan’s choosing.Jaipur LivingJaipur Living is uniquely positioned to fulfill the need for one-of-a-kind rugs that are not just visually striking within a space, but deeply meaningful as well. The brand's Manchaha collectioncomprises rugs made of upcycled yarn, each hand-knotted by rural Indian artisans in freeform shapes that capture the imagination."Each piece is designed from the heart of the artisan, with no predetermined pattern, just emotion, inspiration, and memory woven together by hand. What excites me most is this shift away from perfection and toward beauty that feels lived-in, layered, and real," she adds.There’s a strong desire for rugs that feel personal, like they carry a story or a memory.Related StoryHow to Choose the Right Maximalist RugBrittany AmbridgeDesign firm Drake/Anderson reimagined this Greenwich, Connecticut, living room. Good news for those who are taking a slow-decorating approach with their home: Finding the right maximalist rug for your space means looking at the big picture first."Most shoppers start with size and color, but the first question should really be, 'How will this space be used?' That answer guides everything—material, construction, and investment," says Chaudhary.Are you styling an off-limits living room or a lively family den where guests may occasionally wander in with shoes on? In considering your materials, you may want to opt for a performance-fabric rug for areas subject to frequent wear and tear, but Chaudhary has a clear favorite for nearly all other spaces. "Wool is the gold standard. It’s naturally resilient, stain-resistant, and has excellent bounce-back, meaning it recovers well from foot traffic and furniture impressions," she says. "It’s also moisture-wicking and insulating, making it an ideal choice for both comfort and durability."As far as construction goes, Chaudhary breaks down the most widely available options on the market: A hand-knotted rug, crafted by tying individual knots, is the most durable construction and can last decades, even with daily use.Hand-tufted rugs offer a beautiful look at a more accessible price point, but typically won’t have the same lifespan. Power-loomed rugs can be a great solution for high-traffic areas when made with quality materials. Though they fall at the higher end of the price spectrum, hand-knotted rugs aren't meant to be untouchable—after all, their quality construction helps ensure that they can stand up to minor mishaps in day-to-day living. This can shift your appreciation of a rug from a humble underfoot accent to a long-lasting art piece worthy of care and intentional restoration when the time comes. "Understanding these distinctions helps consumers make smarter, more lasting investments for their homes," Chaudhary says. Related StoryOpting for Unconventional Applications Lesley UnruhSarah Vaile designed this vibrant vestibule in Chicago, Illinois.Maximalist rugs encompass an impressively broad category, and even if you already have an area rug rolled out that you're happy with, there are alternative shapes you can choose, or ways in which they can imbue creative expression far beyond the floor."I’ve seen some incredibly beautiful applications of rugs as wall art. Especially when it comes to smaller or one-of-a-kind pieces, hanging them allows people to appreciate the detail, texture, and artistry at eye level," says Chaudhary. "Some designers have also used narrow runners as table coverings or layered over larger textiles for added dimension."Another interesting facet of maximalist rugs is that you can think outside the rectangle in terms of silhouette."We’re seeing more interest in irregular rug shapes, think soft ovals, curves, even asymmetrical outlines," says Chaudhary. "Clients are designing with more fluidity and movement in mind, especially in open-plan spaces. Extra-long runners, oversized circles, and multi-shape layouts are also trending."Ultimately, the best maximalist rug for you is one that meets your home's needs while highlighting your personal style. In spaces where dramatic light fixtures or punchy paint colors aren't practical or allowed, a statement-making rug is the ideal solution. While trends will continue to evolve, honing in on a unique—even tailor-made—design will help ensure aesthetic longevity. Follow House Beautiful on Instagram and TikTok.
    #this #unexpected #rug #trend #taking
    THIS Unexpected Rug Trend Is Taking Over—Here's How to Style It
    Pictured above: A dining room in Dallas, Texas, designed by Studio Thomas James.As you designa room at home, you may have specific ideas about the paint color, furniture placement, and even the lighting scheme your space requires to truly sing. But, if you're not also considering what type of rug will ground the entire look, this essential room-finishing touch may end up feeling like an afterthought. After all, one of the best ways to ensure your space looks expertly planned from top to bottom is to opt for a rug that can anchor the whole space—and, in many cases, that means a maximalist rug.A maximalist-style rug, or one that has a bold color, an abstract or asymmetrical pattern, an organic shape, distinctive pile texture, or unconventional application, offers a fresh answer to the perpetual design question, "What is this room missing?" Instead of defaulting to a neutral-colored, low-pile rug that goes largely unnoticed, a compelling case can be made for choosing a design that functions more as a tactile piece of art. Asha Chaudhary, the CEO of Jaipur, India-based rug brand Jaipur Living, has noticed many consumers moving away from "safe" interiors and embracing designs that pop with personality. "There’s a growing desire to design with individuality and soul. A vibrant or highly detailed rug can instantly transform a space by adding movement, contrast, and character, all in one single piece," she says.Ahead, we spoke to Chaudhary to get her essential tips for choosing the right maximalist rug for your design style, how to evaluate the construction of a piece, and even why you should think outside the box when it comes to the standard area rug shape. Turns out, this foundational mainstay can be a deeply personal expression of identity.Related StoriesWhen a Maximalist Rug Makes SenseJohn MerklAn outdoor lounge in Healdsburg, California, designed by Sheldon Harte.As you might imagine, integrating a maximalist rug into an existing aesthetic isn't about making a one-to-one swap. You'll want to refine your overall approach and potentially tweak elements of the room already in place, too."I like to think about rugs this way: Sometimes they play a supporting role, and other times, they’re the hero of the room," Chaudhary says. "Statement rugs are designed to stand out. They tell stories, stir emotion, and ground a space the way a bold piece of art would."In Chaudhary's work with interior designers who are selecting rugs for clients' high-end homes, she's noticed that tastes have recently swung toward a more maximalist ethos."Designers are leaning into expression and individuality," she says. "There’s growing interest in bold patterns, asymmetry, and designs that reflect the hand of the maker. Color-wise, we’re seeing more adventurous palettes: think jades, bordeauxes, and terracottas. And there’s a strong desire for rugs that feel personal, like they carry a story or a memory." Jaipur LivingJaipur Living’s Manchaha rugs are one-of-a-kind, hand-knotted pieces woven from upcycled hand-spun yarn that follow a freeform design of the artisan’s choosing.Jaipur LivingJaipur Living is uniquely positioned to fulfill the need for one-of-a-kind rugs that are not just visually striking within a space, but deeply meaningful as well. The brand's Manchaha collectioncomprises rugs made of upcycled yarn, each hand-knotted by rural Indian artisans in freeform shapes that capture the imagination."Each piece is designed from the heart of the artisan, with no predetermined pattern, just emotion, inspiration, and memory woven together by hand. What excites me most is this shift away from perfection and toward beauty that feels lived-in, layered, and real," she adds.There’s a strong desire for rugs that feel personal, like they carry a story or a memory.Related StoryHow to Choose the Right Maximalist RugBrittany AmbridgeDesign firm Drake/Anderson reimagined this Greenwich, Connecticut, living room. Good news for those who are taking a slow-decorating approach with their home: Finding the right maximalist rug for your space means looking at the big picture first."Most shoppers start with size and color, but the first question should really be, 'How will this space be used?' That answer guides everything—material, construction, and investment," says Chaudhary.Are you styling an off-limits living room or a lively family den where guests may occasionally wander in with shoes on? In considering your materials, you may want to opt for a performance-fabric rug for areas subject to frequent wear and tear, but Chaudhary has a clear favorite for nearly all other spaces. "Wool is the gold standard. It’s naturally resilient, stain-resistant, and has excellent bounce-back, meaning it recovers well from foot traffic and furniture impressions," she says. "It’s also moisture-wicking and insulating, making it an ideal choice for both comfort and durability."As far as construction goes, Chaudhary breaks down the most widely available options on the market: A hand-knotted rug, crafted by tying individual knots, is the most durable construction and can last decades, even with daily use.Hand-tufted rugs offer a beautiful look at a more accessible price point, but typically won’t have the same lifespan. Power-loomed rugs can be a great solution for high-traffic areas when made with quality materials. Though they fall at the higher end of the price spectrum, hand-knotted rugs aren't meant to be untouchable—after all, their quality construction helps ensure that they can stand up to minor mishaps in day-to-day living. This can shift your appreciation of a rug from a humble underfoot accent to a long-lasting art piece worthy of care and intentional restoration when the time comes. "Understanding these distinctions helps consumers make smarter, more lasting investments for their homes," Chaudhary says. Related StoryOpting for Unconventional Applications Lesley UnruhSarah Vaile designed this vibrant vestibule in Chicago, Illinois.Maximalist rugs encompass an impressively broad category, and even if you already have an area rug rolled out that you're happy with, there are alternative shapes you can choose, or ways in which they can imbue creative expression far beyond the floor."I’ve seen some incredibly beautiful applications of rugs as wall art. Especially when it comes to smaller or one-of-a-kind pieces, hanging them allows people to appreciate the detail, texture, and artistry at eye level," says Chaudhary. "Some designers have also used narrow runners as table coverings or layered over larger textiles for added dimension."Another interesting facet of maximalist rugs is that you can think outside the rectangle in terms of silhouette."We’re seeing more interest in irregular rug shapes, think soft ovals, curves, even asymmetrical outlines," says Chaudhary. "Clients are designing with more fluidity and movement in mind, especially in open-plan spaces. Extra-long runners, oversized circles, and multi-shape layouts are also trending."Ultimately, the best maximalist rug for you is one that meets your home's needs while highlighting your personal style. In spaces where dramatic light fixtures or punchy paint colors aren't practical or allowed, a statement-making rug is the ideal solution. While trends will continue to evolve, honing in on a unique—even tailor-made—design will help ensure aesthetic longevity. Follow House Beautiful on Instagram and TikTok. #this #unexpected #rug #trend #taking
    WWW.HOUSEBEAUTIFUL.COM
    THIS Unexpected Rug Trend Is Taking Over—Here's How to Style It
    Pictured above: A dining room in Dallas, Texas, designed by Studio Thomas James.As you design (or redesign) a room at home, you may have specific ideas about the paint color, furniture placement, and even the lighting scheme your space requires to truly sing. But, if you're not also considering what type of rug will ground the entire look, this essential room-finishing touch may end up feeling like an afterthought. After all, one of the best ways to ensure your space looks expertly planned from top to bottom is to opt for a rug that can anchor the whole space—and, in many cases, that means a maximalist rug.A maximalist-style rug, or one that has a bold color, an abstract or asymmetrical pattern, an organic shape, distinctive pile texture, or unconventional application (such as functioning as a wall mural), offers a fresh answer to the perpetual design question, "What is this room missing?" Instead of defaulting to a neutral-colored, low-pile rug that goes largely unnoticed, a compelling case can be made for choosing a design that functions more as a tactile piece of art. Asha Chaudhary, the CEO of Jaipur, India-based rug brand Jaipur Living, has noticed many consumers moving away from "safe" interiors and embracing designs that pop with personality. "There’s a growing desire to design with individuality and soul. A vibrant or highly detailed rug can instantly transform a space by adding movement, contrast, and character, all in one single piece," she says.Ahead, we spoke to Chaudhary to get her essential tips for choosing the right maximalist rug for your design style, how to evaluate the construction of a piece, and even why you should think outside the box when it comes to the standard area rug shape. Turns out, this foundational mainstay can be a deeply personal expression of identity.Related StoriesWhen a Maximalist Rug Makes SenseJohn MerklAn outdoor lounge in Healdsburg, California, designed by Sheldon Harte.As you might imagine, integrating a maximalist rug into an existing aesthetic isn't about making a one-to-one swap. You'll want to refine your overall approach and potentially tweak elements of the room already in place, too."I like to think about rugs this way: Sometimes they play a supporting role, and other times, they’re the hero of the room," Chaudhary says. "Statement rugs are designed to stand out. They tell stories, stir emotion, and ground a space the way a bold piece of art would."In Chaudhary's work with interior designers who are selecting rugs for clients' high-end homes, she's noticed that tastes have recently swung toward a more maximalist ethos."Designers are leaning into expression and individuality," she says. "There’s growing interest in bold patterns, asymmetry, and designs that reflect the hand of the maker. Color-wise, we’re seeing more adventurous palettes: think jades, bordeauxes, and terracottas. And there’s a strong desire for rugs that feel personal, like they carry a story or a memory." Jaipur LivingJaipur Living’s Manchaha rugs are one-of-a-kind, hand-knotted pieces woven from upcycled hand-spun yarn that follow a freeform design of the artisan’s choosing.Jaipur LivingJaipur Living is uniquely positioned to fulfill the need for one-of-a-kind rugs that are not just visually striking within a space, but deeply meaningful as well. The brand's Manchaha collection (meaning “expression of my heart” in Hindi) comprises rugs made of upcycled yarn, each hand-knotted by rural Indian artisans in freeform shapes that capture the imagination."Each piece is designed from the heart of the artisan, with no predetermined pattern, just emotion, inspiration, and memory woven together by hand. What excites me most is this shift away from perfection and toward beauty that feels lived-in, layered, and real," she adds.There’s a strong desire for rugs that feel personal, like they carry a story or a memory.Related StoryHow to Choose the Right Maximalist RugBrittany AmbridgeDesign firm Drake/Anderson reimagined this Greenwich, Connecticut, living room. Good news for those who are taking a slow-decorating approach with their home: Finding the right maximalist rug for your space means looking at the big picture first."Most shoppers start with size and color, but the first question should really be, 'How will this space be used?' That answer guides everything—material, construction, and investment," says Chaudhary.Are you styling an off-limits living room or a lively family den where guests may occasionally wander in with shoes on? In considering your materials, you may want to opt for a performance-fabric rug for areas subject to frequent wear and tear, but Chaudhary has a clear favorite for nearly all other spaces. "Wool is the gold standard. It’s naturally resilient, stain-resistant, and has excellent bounce-back, meaning it recovers well from foot traffic and furniture impressions," she says. "It’s also moisture-wicking and insulating, making it an ideal choice for both comfort and durability."As far as construction goes, Chaudhary breaks down the most widely available options on the market: A hand-knotted rug, crafted by tying individual knots, is the most durable construction and can last decades, even with daily use.Hand-tufted rugs offer a beautiful look at a more accessible price point, but typically won’t have the same lifespan. Power-loomed rugs can be a great solution for high-traffic areas when made with quality materials. Though they fall at the higher end of the price spectrum, hand-knotted rugs aren't meant to be untouchable—after all, their quality construction helps ensure that they can stand up to minor mishaps in day-to-day living. This can shift your appreciation of a rug from a humble underfoot accent to a long-lasting art piece worthy of care and intentional restoration when the time comes. "Understanding these distinctions helps consumers make smarter, more lasting investments for their homes," Chaudhary says. Related StoryOpting for Unconventional Applications Lesley UnruhSarah Vaile designed this vibrant vestibule in Chicago, Illinois.Maximalist rugs encompass an impressively broad category, and even if you already have an area rug rolled out that you're happy with, there are alternative shapes you can choose, or ways in which they can imbue creative expression far beyond the floor."I’ve seen some incredibly beautiful applications of rugs as wall art. Especially when it comes to smaller or one-of-a-kind pieces, hanging them allows people to appreciate the detail, texture, and artistry at eye level," says Chaudhary. "Some designers have also used narrow runners as table coverings or layered over larger textiles for added dimension."Another interesting facet of maximalist rugs is that you can think outside the rectangle in terms of silhouette."We’re seeing more interest in irregular rug shapes, think soft ovals, curves, even asymmetrical outlines," says Chaudhary. "Clients are designing with more fluidity and movement in mind, especially in open-plan spaces. Extra-long runners, oversized circles, and multi-shape layouts are also trending."Ultimately, the best maximalist rug for you is one that meets your home's needs while highlighting your personal style. In spaces where dramatic light fixtures or punchy paint colors aren't practical or allowed (in the case of renters), a statement-making rug is the ideal solution. While trends will continue to evolve, honing in on a unique—even tailor-made—design will help ensure aesthetic longevity. Follow House Beautiful on Instagram and TikTok.
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  • Good Wife OTT Release: When and Where to Watch Tamil Legal Drama Online?

    The Good Wife is a compelling Indian legal drama, bringing out the complexities of courtroom struggles and battles, as well as personal endurance and resilience in life. The series is based on the hit American series of the same name. This Tamil remake stars Priyamani in the powerful role, marking her debut in the OTT series. The series delves into themes of betrayal, empowerment, and justice. It traces the journey of a woman exploring the corrupted legal system while rebuilding her life after the scandal of her husband.When and Where to WatchThe series will be streaming soon exclusively on JioHotstar. The teaser has dropped in early June 2025. All episodes will be available at once. The series will be available in Hindi version too.Trailer and PlotThe trailer gives a glimpse into the life of a wife who is facing challenges in her married life due to her husband's betrayal. The drama is starred by Priyamani and Sampath Raj, who have been married for 16 years. Everything was going well in their lives until the moment when a video of the husband went viral on the internet. With the husband asking the wife to believe him, the family seems to be in chaos. However, we see Priyamani putting on the lawyer's cloak. The teaser ends with her husband asking not to leave and to give up on him. The story revolves around the family battles and betrayal.Cast and CrewThe cast follows Priyamani, who is making her debut in the Tamil series as a powerful lawyer. Sampath Raj plays her husband. Aari Arjunan plays a supporting role. The director is Revathy, who is also making a debut in the series.ReceptionGood Wife is yet to be released, so the official reviews and critics have not yet been heard. However, the anticipation from the teaser is quite captivating and keeps you hooked on the content.
    #good #wife #ott #release #when
    Good Wife OTT Release: When and Where to Watch Tamil Legal Drama Online?
    The Good Wife is a compelling Indian legal drama, bringing out the complexities of courtroom struggles and battles, as well as personal endurance and resilience in life. The series is based on the hit American series of the same name. This Tamil remake stars Priyamani in the powerful role, marking her debut in the OTT series. The series delves into themes of betrayal, empowerment, and justice. It traces the journey of a woman exploring the corrupted legal system while rebuilding her life after the scandal of her husband.When and Where to WatchThe series will be streaming soon exclusively on JioHotstar. The teaser has dropped in early June 2025. All episodes will be available at once. The series will be available in Hindi version too.Trailer and PlotThe trailer gives a glimpse into the life of a wife who is facing challenges in her married life due to her husband's betrayal. The drama is starred by Priyamani and Sampath Raj, who have been married for 16 years. Everything was going well in their lives until the moment when a video of the husband went viral on the internet. With the husband asking the wife to believe him, the family seems to be in chaos. However, we see Priyamani putting on the lawyer's cloak. The teaser ends with her husband asking not to leave and to give up on him. The story revolves around the family battles and betrayal.Cast and CrewThe cast follows Priyamani, who is making her debut in the Tamil series as a powerful lawyer. Sampath Raj plays her husband. Aari Arjunan plays a supporting role. The director is Revathy, who is also making a debut in the series.ReceptionGood Wife is yet to be released, so the official reviews and critics have not yet been heard. However, the anticipation from the teaser is quite captivating and keeps you hooked on the content. #good #wife #ott #release #when
    WWW.GADGETS360.COM
    Good Wife OTT Release: When and Where to Watch Tamil Legal Drama Online?
    The Good Wife is a compelling Indian legal drama, bringing out the complexities of courtroom struggles and battles, as well as personal endurance and resilience in life. The series is based on the hit American series of the same name. This Tamil remake stars Priyamani in the powerful role, marking her debut in the OTT series. The series delves into themes of betrayal, empowerment, and justice. It traces the journey of a woman exploring the corrupted legal system while rebuilding her life after the scandal of her husband.When and Where to WatchThe series will be streaming soon exclusively on JioHotstar. The teaser has dropped in early June 2025. All episodes will be available at once. The series will be available in Hindi version too.Trailer and PlotThe trailer gives a glimpse into the life of a wife who is facing challenges in her married life due to her husband's betrayal. The drama is starred by Priyamani and Sampath Raj, who have been married for 16 years. Everything was going well in their lives until the moment when a video of the husband went viral on the internet. With the husband asking the wife to believe him, the family seems to be in chaos. However, we see Priyamani putting on the lawyer's cloak. The teaser ends with her husband asking not to leave and to give up on him. The story revolves around the family battles and betrayal.Cast and CrewThe cast follows Priyamani, who is making her debut in the Tamil series as a powerful lawyer. Sampath Raj plays her husband. Aari Arjunan plays a supporting role. The director is Revathy, who is also making a debut in the series.ReceptionGood Wife is yet to be released, so the official reviews and critics have not yet been heard. However, the anticipation from the teaser is quite captivating and keeps you hooked on the content.
    0 Comentários 0 Compartilhamentos 0 Anterior
  • Editorial Design: '100 Beste Plakate 24' Showcase

    06/12 — 2025

    by abduzeedo

    Explore "100 Beste Plakate 24," a stunning yearbook by Tristesse and Slanted Publishers. Dive into cutting-edge editorial design and visual identity.
    Design enthusiasts, get ready to dive into the latest from the German-speaking design scene. The "100 Beste Plakate 24" yearbook offers a compelling showcase of contemporary graphic design. It's more than just a collection; it's a deep exploration of visual identity and editorial design.
    This yearbook, published by Slanted Publishers and edited by 100 beste Plakate e. V. and Fons Hickmann, is a testament to the power of impactful poster design. The design studio Tristesse from Basel took the reins for the overall concept, delivering a fresh and cheeky aesthetic that makes the "100 best posters" feel like leading actors on a vibrant stage. Their in-house approach to layout, typography, and photography truly shines.
    Unpacking the Visuals
    The book's formatand 256 pages allow for large-format images, providing ample space to appreciate each poster's intricate details. It includes detailed credits, content descriptions, and creation contexts. This commitment to detail in the editorial design elevates the reading experience.
    One notable example within the yearbook is the "To-Do: Diplome 24" poster campaign by Atelier HKB. Designed under Marco Matti's project management, this series features twelve motifs for the Bern University of the Arts graduation events. These posters highlight effective graphic design and visual communication. Another standout is the "Rettungsplakate" by klotz-studio für gestaltung. These "rescue posters," printed on actual rescue blankets, address homelessness in Germany. The raw, impactful visual approach paired with a tangible medium demonstrates powerful design with a purpose.
    Beyond the Imagery
    Beyond the stunning visuals, the yearbook offers insightful essays and interviews on current poster design trends. The introductory section features jury members, their works, and statements on the selection process, alongside forewords from the association president and jury chair. This editorial content offers valuable context and insights into the evolving landscape of graphic design.
    The book’s concept playfully questions the seriousness and benevolence of the honorary certificates awarded to the winning designers. This subtle irony adds a unique layer to the publication, transforming it from a mere compilation into a thoughtful commentary on the design world itself. It's an inspiring showcase of the cutting edge of contemporary graphic design.
    The Art of Editorial Design
    "100 Beste Plakate 24" is a prime example of exceptional editorial design. It's not just about compiling images; it's about curating a narrative. The precise layout, thoughtful typography choices, and the deliberate flow of content all contribute to a cohesive and engaging experience. This book highlights how editorial design can transform a collection of works into a compelling story, inviting readers to delve deeper into each piece.
    The attention to detail, from the softcover with flaps to the thread-stitching and hot-foil embossing, speaks volumes about the dedication to craftsmanship. This is where illustration, graphic design, and branding converge to create a truly immersive experience.
    Final Thoughts
    This yearbook is a must-have for anyone passionate about graphic design and visual identity. It offers a fresh perspective on contemporary poster design, highlighting both aesthetic excellence and social relevance. The detailed insights into the design process and the designers' intentions make it an invaluable resource. Pick up a copy and see how impactful design can be.
    You can learn more about this incredible work and acquire your copy at slanted.de/product/100-beste-plakate-24.
    Editorial design artifacts

    Tags

    editorial design
    #editorial #design #beste #plakate #showcase
    Editorial Design: '100 Beste Plakate 24' Showcase
    06/12 — 2025 by abduzeedo Explore "100 Beste Plakate 24," a stunning yearbook by Tristesse and Slanted Publishers. Dive into cutting-edge editorial design and visual identity. Design enthusiasts, get ready to dive into the latest from the German-speaking design scene. The "100 Beste Plakate 24" yearbook offers a compelling showcase of contemporary graphic design. It's more than just a collection; it's a deep exploration of visual identity and editorial design. This yearbook, published by Slanted Publishers and edited by 100 beste Plakate e. V. and Fons Hickmann, is a testament to the power of impactful poster design. The design studio Tristesse from Basel took the reins for the overall concept, delivering a fresh and cheeky aesthetic that makes the "100 best posters" feel like leading actors on a vibrant stage. Their in-house approach to layout, typography, and photography truly shines. Unpacking the Visuals The book's formatand 256 pages allow for large-format images, providing ample space to appreciate each poster's intricate details. It includes detailed credits, content descriptions, and creation contexts. This commitment to detail in the editorial design elevates the reading experience. One notable example within the yearbook is the "To-Do: Diplome 24" poster campaign by Atelier HKB. Designed under Marco Matti's project management, this series features twelve motifs for the Bern University of the Arts graduation events. These posters highlight effective graphic design and visual communication. Another standout is the "Rettungsplakate" by klotz-studio für gestaltung. These "rescue posters," printed on actual rescue blankets, address homelessness in Germany. The raw, impactful visual approach paired with a tangible medium demonstrates powerful design with a purpose. Beyond the Imagery Beyond the stunning visuals, the yearbook offers insightful essays and interviews on current poster design trends. The introductory section features jury members, their works, and statements on the selection process, alongside forewords from the association president and jury chair. This editorial content offers valuable context and insights into the evolving landscape of graphic design. The book’s concept playfully questions the seriousness and benevolence of the honorary certificates awarded to the winning designers. This subtle irony adds a unique layer to the publication, transforming it from a mere compilation into a thoughtful commentary on the design world itself. It's an inspiring showcase of the cutting edge of contemporary graphic design. The Art of Editorial Design "100 Beste Plakate 24" is a prime example of exceptional editorial design. It's not just about compiling images; it's about curating a narrative. The precise layout, thoughtful typography choices, and the deliberate flow of content all contribute to a cohesive and engaging experience. This book highlights how editorial design can transform a collection of works into a compelling story, inviting readers to delve deeper into each piece. The attention to detail, from the softcover with flaps to the thread-stitching and hot-foil embossing, speaks volumes about the dedication to craftsmanship. This is where illustration, graphic design, and branding converge to create a truly immersive experience. Final Thoughts This yearbook is a must-have for anyone passionate about graphic design and visual identity. It offers a fresh perspective on contemporary poster design, highlighting both aesthetic excellence and social relevance. The detailed insights into the design process and the designers' intentions make it an invaluable resource. Pick up a copy and see how impactful design can be. You can learn more about this incredible work and acquire your copy at slanted.de/product/100-beste-plakate-24. Editorial design artifacts Tags editorial design #editorial #design #beste #plakate #showcase
    ABDUZEEDO.COM
    Editorial Design: '100 Beste Plakate 24' Showcase
    06/12 — 2025 by abduzeedo Explore "100 Beste Plakate 24," a stunning yearbook by Tristesse and Slanted Publishers. Dive into cutting-edge editorial design and visual identity. Design enthusiasts, get ready to dive into the latest from the German-speaking design scene. The "100 Beste Plakate 24" yearbook offers a compelling showcase of contemporary graphic design. It's more than just a collection; it's a deep exploration of visual identity and editorial design. This yearbook, published by Slanted Publishers and edited by 100 beste Plakate e. V. and Fons Hickmann, is a testament to the power of impactful poster design. The design studio Tristesse from Basel took the reins for the overall concept, delivering a fresh and cheeky aesthetic that makes the "100 best posters" feel like leading actors on a vibrant stage. Their in-house approach to layout, typography, and photography truly shines. Unpacking the Visuals The book's format (17×24 cm) and 256 pages allow for large-format images, providing ample space to appreciate each poster's intricate details. It includes detailed credits, content descriptions, and creation contexts. This commitment to detail in the editorial design elevates the reading experience. One notable example within the yearbook is the "To-Do: Diplome 24" poster campaign by Atelier HKB. Designed under Marco Matti's project management, this series features twelve motifs for the Bern University of the Arts graduation events. These posters highlight effective graphic design and visual communication. Another standout is the "Rettungsplakate" by klotz-studio für gestaltung. These "rescue posters," printed on actual rescue blankets, address homelessness in Germany. The raw, impactful visual approach paired with a tangible medium demonstrates powerful design with a purpose. Beyond the Imagery Beyond the stunning visuals, the yearbook offers insightful essays and interviews on current poster design trends. The introductory section features jury members, their works, and statements on the selection process, alongside forewords from the association president and jury chair. This editorial content offers valuable context and insights into the evolving landscape of graphic design. The book’s concept playfully questions the seriousness and benevolence of the honorary certificates awarded to the winning designers. This subtle irony adds a unique layer to the publication, transforming it from a mere compilation into a thoughtful commentary on the design world itself. It's an inspiring showcase of the cutting edge of contemporary graphic design. The Art of Editorial Design "100 Beste Plakate 24" is a prime example of exceptional editorial design. It's not just about compiling images; it's about curating a narrative. The precise layout, thoughtful typography choices, and the deliberate flow of content all contribute to a cohesive and engaging experience. This book highlights how editorial design can transform a collection of works into a compelling story, inviting readers to delve deeper into each piece. The attention to detail, from the softcover with flaps to the thread-stitching and hot-foil embossing, speaks volumes about the dedication to craftsmanship. This is where illustration, graphic design, and branding converge to create a truly immersive experience. Final Thoughts This yearbook is a must-have for anyone passionate about graphic design and visual identity. It offers a fresh perspective on contemporary poster design, highlighting both aesthetic excellence and social relevance. The detailed insights into the design process and the designers' intentions make it an invaluable resource. Pick up a copy and see how impactful design can be. You can learn more about this incredible work and acquire your copy at slanted.de/product/100-beste-plakate-24. Editorial design artifacts Tags editorial design
    0 Comentários 0 Compartilhamentos 0 Anterior
  • Mirela Cialai Q&A: Customer Engagement Book Interview

    Reading Time: 9 minutes
    In the ever-evolving landscape of customer engagement, staying ahead of the curve is not just advantageous, it’s essential.
    That’s why, for Chapter 7 of “The Customer Engagement Book: Adapt or Die,” we sat down with Mirela Cialai, a seasoned expert in CRM and Martech strategies at brands like Equinox. Mirela brings a wealth of knowledge in aligning technology roadmaps with business goals, shifting organizational focuses from acquisition to retention, and leveraging hyper-personalization to drive success.
    In this interview, Mirela dives deep into building robust customer engagement technology roadmaps. She unveils the “PAPER” framework—Plan, Audit, Prioritize, Execute, Refine—a simple yet effective strategy for marketers.
    You’ll gain insights into identifying gaps in your Martech stack, ensuring data accuracy, and prioritizing initiatives that deliver the greatest impact and ROI.
    Whether you’re navigating data silos, striving for cross-functional alignment, or aiming for seamless tech integration, Mirela’s expertise provides practical solutions and actionable takeaways.

     
    Mirela Cialai Q&A Interview
    1. How do you define the vision for a customer engagement platform roadmap in alignment with the broader business goals? Can you share any examples of successful visions from your experience?

    Defining the vision for the roadmap in alignment with the broader business goals involves creating a strategic framework that connects the team’s objectives with the organization’s overarching mission or primary objectives.

    This could be revenue growth, customer retention, market expansion, or operational efficiency.
    We then break down these goals into actionable areas where the team can contribute, such as improving engagement, increasing lifetime value, or driving acquisition.
    We articulate how the team will support business goals by defining the KPIs that link CRM outcomes — the team’s outcomes — to business goals.
    In a previous role, the CRM team I was leading faced significant challenges due to the lack of attribution capabilities and a reliance on surface-level metrics such as open rates and click-through rates to measure performance.
    This approach made it difficult to quantify the impact of our efforts on broader business objectives such as revenue growth.
    Recognizing this gap, I worked on defining a vision for the CRM team to address these shortcomings.
    Our vision was to drive measurable growth through enhanced data accuracy and improved attribution capabilities, which allowed us to deliver targeted, data-driven, and personalized customer experiences.
    To bring this vision to life, I developed a roadmap that focused on first improving data accuracy, building our attribution capabilities, and delivering personalization at scale.

    By aligning the vision with these strategic priorities, we were able to demonstrate the tangible impact of our efforts on the key business goals.

    2. What steps did you take to ensure data accuracy?
    The data team was very diligent in ensuring that our data warehouse had accurate data.
    So taking that as the source of truth, we started cleaning the data in all the other platforms that were integrated with our data warehouse — our CRM platform, our attribution analytics platform, etc.

    That’s where we started, looking at all the different integrations and ensuring that the data flows were correct and that we had all the right flows in place. And also validating and cleaning our email database — that helped, having more accurate data.

    3. How do you recommend shifting organizational focus from acquisition to retention within a customer engagement strategy?
    Shifting an organization’s focus from acquisition to retention requires a cultural and strategic shift, emphasizing the immense value that existing customers bring to long-term growth and profitability.
    I would start by quantifying the value of retention, showcasing how retaining customers is significantly more cost-effective than acquiring new ones. Research consistently shows that increasing retention rates by just 5% can boost profits by at least 25 to 95%.
    This data helps make a compelling case to stakeholders about the importance of prioritizing retention.
    Next, I would link retention to core business goals by demonstrating how enhancing customer lifetime value and loyalty can directly drive revenue growth.
    This involves shifting the organization’s focus to retention-specific metrics such as churn rate, repeat purchase rate, and customer LTV. These metrics provide actionable insights into customer behaviors and highlight the financial impact of retention initiatives, ensuring alignment with the broader company objectives.

    By framing retention as a driver of sustainable growth, the organization can see it not as a competing priority, but as a complementary strategy to acquisition, ultimately leading to a more balanced and effective customer engagement strategy.

    4. What are the key steps in analyzing a brand’s current Martech stack capabilities to identify gaps and opportunities for improvement?
    Developing a clear understanding of the Martech stack’s current state and ensuring it aligns with a brand’s strategic needs and future goals requires a structured and strategic approach.
    The process begins with defining what success looks like in terms of technology capabilities such as scalability, integration, automation, and data accessibility, and linking these capabilities directly to the brand’s broader business objectives.
    I start by doing an inventory of all tools currently in use, including their purpose, owner, and key functionalities, assessing if these tools are being used to their full potential or if there are features that remain unused, and reviewing how well tools integrate with one another and with our core systems, the data warehouse.
    Also, comparing the capabilities of each tool and results against industry standards and competitor practices and looking for missing functionalities such as personalization, omnichannel orchestration, or advanced analytics, and identifying overlapping tools that could be consolidated to save costs and streamline workflows.
    Finally, review the costs of the current tools against their impact on business outcomes and identify technologies that could reduce costs, increase efficiency, or deliver higher ROI through enhanced capabilities.

    Establish a regular review cycle for the Martech stack to ensure it evolves alongside the business and the technological landscape.

    5. How do you evaluate whether a company’s tech stack can support innovative customer-focused campaigns, and what red flags should marketers look out for?
    I recommend taking a structured approach and first ensure there is seamless integration across all tools to support a unified customer view and data sharing across the different channels.
    Determine if the stack can handle increasing data volumes, larger audiences, and additional channels as the campaigns grow, and check if it supports dynamic content, behavior-based triggers, and advanced segmentation and can process and act on data in real time through emerging technologies like AI/ML predictive analytics to enable marketers to launch responsive and timely campaigns.
    Most importantly, we need to ensure that the stack offers robust reporting tools that provide actionable insights, allowing teams to track performance and optimize campaigns.
    Some of the red flags are: data silos where customer data is fragmented across platforms and not easily accessible or integrated, inability to process or respond to customer behavior in real time, a reliance on manual intervention for tasks like segmentation, data extraction, campaign deployment, and poor scalability.

    If the stack struggles with growing data volumes or expanding to new channels, it won’t support the company’s evolving needs.

    6. What role do hyper-personalization and timely communication play in a successful customer engagement strategy? How do you ensure they’re built into the technology roadmap?
    Hyper-personalization and timely communication are essential components of a successful customer engagement strategy because they create meaningful, relevant, and impactful experiences that deepen the relationship with customers, enhance loyalty, and drive business outcomes.
    Hyper-personalization leverages data to deliver tailored content that resonates with each individual based on their preferences, behavior, or past interactions, and timely communication ensures these personalized interactions occur at the most relevant moments, which ultimately increases their impact.
    Customers are more likely to engage with messages that feel relevant and align with their needs, and real-time triggers such as cart abandonment or post-purchase upsells capitalize on moments when customers are most likely to convert.

    By embedding these capabilities into the roadmap through data integration, AI-driven insights, automation, and continuous optimization, we can deliver impactful, relevant, and timely experiences that foster deeper customer relationships and drive long-term success.

    7. What’s your approach to breaking down the customer engagement technology roadmap into manageable phases? How do you prioritize the initiatives?
    To create a manageable roadmap, we need to divide it into distinct phases, starting with building the foundation by addressing data cleanup, system integrations, and establishing metrics, which lays the groundwork for success.
    Next, we can focus on early wins and quick impact by launching behavior-based campaigns, automating workflows, and improving personalization to drive immediate value.
    Then we can move to optimization and expansion, incorporating predictive analytics, cross-channel orchestration, and refined attribution models to enhance our capabilities.
    Finally, prioritize innovation and scalability, leveraging AI/ML for hyper-personalization, scaling campaigns to new markets, and ensuring the system is equipped for future growth.
    By starting with foundational projects, delivering quick wins, and building towards scalable innovation, we can drive measurable outcomes while maintaining our agility to adapt to evolving needs.

    In terms of prioritizing initiatives effectively, I would focus on projects that deliver the greatest impact on business goals, on customer experience and ROI, while we consider feasibility, urgency, and resource availability.

    In the past, I’ve used frameworks like Impact Effort Matrix to identify the high-impact, low-effort initiatives and ensure that the most critical projects are addressed first.
    8. How do you ensure cross-functional alignment around this roadmap? What processes have worked best for you?
    Ensuring cross-functional alignment requires clear communication, collaborative planning, and shared accountability.
    We need to establish a shared understanding of the roadmap’s purpose and how it ties to the company’s overall goals by clearly articulating the “why” behind the roadmap and how each team can contribute to its success.
    To foster buy-in and ensure the roadmap reflects diverse perspectives and needs, we need to involve all stakeholders early on during the roadmap development and clearly outline each team’s role in executing the roadmap to ensure accountability across the different teams.

    To keep teams informed and aligned, we use meetings such as roadmap kickoff sessions and regular check-ins to share updates, address challenges collaboratively, and celebrate milestones together.

    9. If you were to outline a simple framework for marketers to follow when building a customer engagement technology roadmap, what would it look like?
    A simple framework for marketers to follow when building the roadmap can be summarized in five clear steps: Plan, Audit, Prioritize, Execute, and Refine.
    In one word: PAPER. Here’s how it breaks down.

    Plan: We lay the groundwork for the roadmap by defining the CRM strategy and aligning it with the business goals.
    Audit: We evaluate the current state of our CRM capabilities. We conduct a comprehensive assessment of our tools, our data, the processes, and team workflows to identify any potential gaps.
    Prioritize: initiatives based on impact, feasibility, and ROI potential.
    Execute: by implementing the roadmap in manageable phases.
    Refine: by continuously improving CRM performance and refining the roadmap.

    So the PAPER framework — Plan, Audit, Prioritize, Execute, and Refine — provides a structured, iterative approach allowing marketers to create a scalable and impactful customer engagement strategy.

    10. What are the most common challenges marketers face in creating or executing a customer engagement strategy, and how can they address these effectively?
    The most critical is when the customer data is siloed across different tools and platforms, making it very difficult to get a unified view of the customer. This limits the ability to deliver personalized and consistent experiences.

    The solution is to invest in tools that can centralize data from all touchpoints and ensure seamless integration between different platforms to create a single source of truth.

    Another challenge is the lack of clear metrics and ROI measurement and the inability to connect engagement efforts to tangible business outcomes, making it very hard to justify investment or optimize strategies.
    The solution for that is to define clear KPIs at the outset and use attribution models to link customer interactions to revenue and other key outcomes.
    Overcoming internal silos is another challenge where there is misalignment between teams, which can lead to inconsistent messaging and delayed execution.
    A solution to this is to foster cross-functional collaboration through shared goals, regular communication, and joint planning sessions.
    Besides these, other challenges marketers can face are delivering personalization at scale, keeping up with changing customer expectations, resource and budget constraints, resistance to change, and others.
    While creating and executing a customer engagement strategy can be challenging, these obstacles can be addressed through strategic planning, leveraging the right tools, fostering collaboration, and staying adaptable to customer needs and industry trends.

    By tackling these challenges proactively, marketers can deliver impactful customer-centric strategies that drive long-term success.

    11. What are the top takeaways or lessons that you’ve learned from building customer engagement technology roadmaps that others should keep in mind?
    I would say one of the most important takeaways is to ensure that the roadmap directly supports the company’s broader objectives.
    Whether the focus is on retention, customer lifetime value, or revenue growth, the roadmap must bridge the gap between high-level business goals and actionable initiatives.

    Another important lesson: The roadmap is only as effective as the data and systems it’s built upon.

    I’ve learned the importance of prioritizing foundational elements like data cleanup, integrations, and governance before tackling advanced initiatives like personalization or predictive analytics. Skipping this step can lead to inefficiencies or missed opportunities later on.
    A Customer Engagement Roadmap is a strategic tool that evolves alongside the business and its customers.

    So by aligning with business goals, building a solid foundation, focusing on impact, fostering collaboration, and remaining adaptable, you can create a roadmap that delivers measurable results and meaningful customer experiences.

     

     
    This interview Q&A was hosted with Mirela Cialai, Director of CRM & MarTech at Equinox, for Chapter 7 of The Customer Engagement Book: Adapt or Die.
    Download the PDF or request a physical copy of the book here.
    The post Mirela Cialai Q&A: Customer Engagement Book Interview appeared first on MoEngage.
    #mirela #cialai #qampampa #customer #engagement
    Mirela Cialai Q&A: Customer Engagement Book Interview
    Reading Time: 9 minutes In the ever-evolving landscape of customer engagement, staying ahead of the curve is not just advantageous, it’s essential. That’s why, for Chapter 7 of “The Customer Engagement Book: Adapt or Die,” we sat down with Mirela Cialai, a seasoned expert in CRM and Martech strategies at brands like Equinox. Mirela brings a wealth of knowledge in aligning technology roadmaps with business goals, shifting organizational focuses from acquisition to retention, and leveraging hyper-personalization to drive success. In this interview, Mirela dives deep into building robust customer engagement technology roadmaps. She unveils the “PAPER” framework—Plan, Audit, Prioritize, Execute, Refine—a simple yet effective strategy for marketers. You’ll gain insights into identifying gaps in your Martech stack, ensuring data accuracy, and prioritizing initiatives that deliver the greatest impact and ROI. Whether you’re navigating data silos, striving for cross-functional alignment, or aiming for seamless tech integration, Mirela’s expertise provides practical solutions and actionable takeaways.   Mirela Cialai Q&A Interview 1. How do you define the vision for a customer engagement platform roadmap in alignment with the broader business goals? Can you share any examples of successful visions from your experience? Defining the vision for the roadmap in alignment with the broader business goals involves creating a strategic framework that connects the team’s objectives with the organization’s overarching mission or primary objectives. This could be revenue growth, customer retention, market expansion, or operational efficiency. We then break down these goals into actionable areas where the team can contribute, such as improving engagement, increasing lifetime value, or driving acquisition. We articulate how the team will support business goals by defining the KPIs that link CRM outcomes — the team’s outcomes — to business goals. In a previous role, the CRM team I was leading faced significant challenges due to the lack of attribution capabilities and a reliance on surface-level metrics such as open rates and click-through rates to measure performance. This approach made it difficult to quantify the impact of our efforts on broader business objectives such as revenue growth. Recognizing this gap, I worked on defining a vision for the CRM team to address these shortcomings. Our vision was to drive measurable growth through enhanced data accuracy and improved attribution capabilities, which allowed us to deliver targeted, data-driven, and personalized customer experiences. To bring this vision to life, I developed a roadmap that focused on first improving data accuracy, building our attribution capabilities, and delivering personalization at scale. By aligning the vision with these strategic priorities, we were able to demonstrate the tangible impact of our efforts on the key business goals. 2. What steps did you take to ensure data accuracy? The data team was very diligent in ensuring that our data warehouse had accurate data. So taking that as the source of truth, we started cleaning the data in all the other platforms that were integrated with our data warehouse — our CRM platform, our attribution analytics platform, etc. That’s where we started, looking at all the different integrations and ensuring that the data flows were correct and that we had all the right flows in place. And also validating and cleaning our email database — that helped, having more accurate data. 3. How do you recommend shifting organizational focus from acquisition to retention within a customer engagement strategy? Shifting an organization’s focus from acquisition to retention requires a cultural and strategic shift, emphasizing the immense value that existing customers bring to long-term growth and profitability. I would start by quantifying the value of retention, showcasing how retaining customers is significantly more cost-effective than acquiring new ones. Research consistently shows that increasing retention rates by just 5% can boost profits by at least 25 to 95%. This data helps make a compelling case to stakeholders about the importance of prioritizing retention. Next, I would link retention to core business goals by demonstrating how enhancing customer lifetime value and loyalty can directly drive revenue growth. This involves shifting the organization’s focus to retention-specific metrics such as churn rate, repeat purchase rate, and customer LTV. These metrics provide actionable insights into customer behaviors and highlight the financial impact of retention initiatives, ensuring alignment with the broader company objectives. By framing retention as a driver of sustainable growth, the organization can see it not as a competing priority, but as a complementary strategy to acquisition, ultimately leading to a more balanced and effective customer engagement strategy. 4. What are the key steps in analyzing a brand’s current Martech stack capabilities to identify gaps and opportunities for improvement? Developing a clear understanding of the Martech stack’s current state and ensuring it aligns with a brand’s strategic needs and future goals requires a structured and strategic approach. The process begins with defining what success looks like in terms of technology capabilities such as scalability, integration, automation, and data accessibility, and linking these capabilities directly to the brand’s broader business objectives. I start by doing an inventory of all tools currently in use, including their purpose, owner, and key functionalities, assessing if these tools are being used to their full potential or if there are features that remain unused, and reviewing how well tools integrate with one another and with our core systems, the data warehouse. Also, comparing the capabilities of each tool and results against industry standards and competitor practices and looking for missing functionalities such as personalization, omnichannel orchestration, or advanced analytics, and identifying overlapping tools that could be consolidated to save costs and streamline workflows. Finally, review the costs of the current tools against their impact on business outcomes and identify technologies that could reduce costs, increase efficiency, or deliver higher ROI through enhanced capabilities. Establish a regular review cycle for the Martech stack to ensure it evolves alongside the business and the technological landscape. 5. How do you evaluate whether a company’s tech stack can support innovative customer-focused campaigns, and what red flags should marketers look out for? I recommend taking a structured approach and first ensure there is seamless integration across all tools to support a unified customer view and data sharing across the different channels. Determine if the stack can handle increasing data volumes, larger audiences, and additional channels as the campaigns grow, and check if it supports dynamic content, behavior-based triggers, and advanced segmentation and can process and act on data in real time through emerging technologies like AI/ML predictive analytics to enable marketers to launch responsive and timely campaigns. Most importantly, we need to ensure that the stack offers robust reporting tools that provide actionable insights, allowing teams to track performance and optimize campaigns. Some of the red flags are: data silos where customer data is fragmented across platforms and not easily accessible or integrated, inability to process or respond to customer behavior in real time, a reliance on manual intervention for tasks like segmentation, data extraction, campaign deployment, and poor scalability. If the stack struggles with growing data volumes or expanding to new channels, it won’t support the company’s evolving needs. 6. What role do hyper-personalization and timely communication play in a successful customer engagement strategy? How do you ensure they’re built into the technology roadmap? Hyper-personalization and timely communication are essential components of a successful customer engagement strategy because they create meaningful, relevant, and impactful experiences that deepen the relationship with customers, enhance loyalty, and drive business outcomes. Hyper-personalization leverages data to deliver tailored content that resonates with each individual based on their preferences, behavior, or past interactions, and timely communication ensures these personalized interactions occur at the most relevant moments, which ultimately increases their impact. Customers are more likely to engage with messages that feel relevant and align with their needs, and real-time triggers such as cart abandonment or post-purchase upsells capitalize on moments when customers are most likely to convert. By embedding these capabilities into the roadmap through data integration, AI-driven insights, automation, and continuous optimization, we can deliver impactful, relevant, and timely experiences that foster deeper customer relationships and drive long-term success. 7. What’s your approach to breaking down the customer engagement technology roadmap into manageable phases? How do you prioritize the initiatives? To create a manageable roadmap, we need to divide it into distinct phases, starting with building the foundation by addressing data cleanup, system integrations, and establishing metrics, which lays the groundwork for success. Next, we can focus on early wins and quick impact by launching behavior-based campaigns, automating workflows, and improving personalization to drive immediate value. Then we can move to optimization and expansion, incorporating predictive analytics, cross-channel orchestration, and refined attribution models to enhance our capabilities. Finally, prioritize innovation and scalability, leveraging AI/ML for hyper-personalization, scaling campaigns to new markets, and ensuring the system is equipped for future growth. By starting with foundational projects, delivering quick wins, and building towards scalable innovation, we can drive measurable outcomes while maintaining our agility to adapt to evolving needs. In terms of prioritizing initiatives effectively, I would focus on projects that deliver the greatest impact on business goals, on customer experience and ROI, while we consider feasibility, urgency, and resource availability. In the past, I’ve used frameworks like Impact Effort Matrix to identify the high-impact, low-effort initiatives and ensure that the most critical projects are addressed first. 8. How do you ensure cross-functional alignment around this roadmap? What processes have worked best for you? Ensuring cross-functional alignment requires clear communication, collaborative planning, and shared accountability. We need to establish a shared understanding of the roadmap’s purpose and how it ties to the company’s overall goals by clearly articulating the “why” behind the roadmap and how each team can contribute to its success. To foster buy-in and ensure the roadmap reflects diverse perspectives and needs, we need to involve all stakeholders early on during the roadmap development and clearly outline each team’s role in executing the roadmap to ensure accountability across the different teams. To keep teams informed and aligned, we use meetings such as roadmap kickoff sessions and regular check-ins to share updates, address challenges collaboratively, and celebrate milestones together. 9. If you were to outline a simple framework for marketers to follow when building a customer engagement technology roadmap, what would it look like? A simple framework for marketers to follow when building the roadmap can be summarized in five clear steps: Plan, Audit, Prioritize, Execute, and Refine. In one word: PAPER. Here’s how it breaks down. Plan: We lay the groundwork for the roadmap by defining the CRM strategy and aligning it with the business goals. Audit: We evaluate the current state of our CRM capabilities. We conduct a comprehensive assessment of our tools, our data, the processes, and team workflows to identify any potential gaps. Prioritize: initiatives based on impact, feasibility, and ROI potential. Execute: by implementing the roadmap in manageable phases. Refine: by continuously improving CRM performance and refining the roadmap. So the PAPER framework — Plan, Audit, Prioritize, Execute, and Refine — provides a structured, iterative approach allowing marketers to create a scalable and impactful customer engagement strategy. 10. What are the most common challenges marketers face in creating or executing a customer engagement strategy, and how can they address these effectively? The most critical is when the customer data is siloed across different tools and platforms, making it very difficult to get a unified view of the customer. This limits the ability to deliver personalized and consistent experiences. The solution is to invest in tools that can centralize data from all touchpoints and ensure seamless integration between different platforms to create a single source of truth. Another challenge is the lack of clear metrics and ROI measurement and the inability to connect engagement efforts to tangible business outcomes, making it very hard to justify investment or optimize strategies. The solution for that is to define clear KPIs at the outset and use attribution models to link customer interactions to revenue and other key outcomes. Overcoming internal silos is another challenge where there is misalignment between teams, which can lead to inconsistent messaging and delayed execution. A solution to this is to foster cross-functional collaboration through shared goals, regular communication, and joint planning sessions. Besides these, other challenges marketers can face are delivering personalization at scale, keeping up with changing customer expectations, resource and budget constraints, resistance to change, and others. While creating and executing a customer engagement strategy can be challenging, these obstacles can be addressed through strategic planning, leveraging the right tools, fostering collaboration, and staying adaptable to customer needs and industry trends. By tackling these challenges proactively, marketers can deliver impactful customer-centric strategies that drive long-term success. 11. What are the top takeaways or lessons that you’ve learned from building customer engagement technology roadmaps that others should keep in mind? I would say one of the most important takeaways is to ensure that the roadmap directly supports the company’s broader objectives. Whether the focus is on retention, customer lifetime value, or revenue growth, the roadmap must bridge the gap between high-level business goals and actionable initiatives. Another important lesson: The roadmap is only as effective as the data and systems it’s built upon. I’ve learned the importance of prioritizing foundational elements like data cleanup, integrations, and governance before tackling advanced initiatives like personalization or predictive analytics. Skipping this step can lead to inefficiencies or missed opportunities later on. A Customer Engagement Roadmap is a strategic tool that evolves alongside the business and its customers. So by aligning with business goals, building a solid foundation, focusing on impact, fostering collaboration, and remaining adaptable, you can create a roadmap that delivers measurable results and meaningful customer experiences.     This interview Q&A was hosted with Mirela Cialai, Director of CRM & MarTech at Equinox, for Chapter 7 of The Customer Engagement Book: Adapt or Die. Download the PDF or request a physical copy of the book here. The post Mirela Cialai Q&A: Customer Engagement Book Interview appeared first on MoEngage. #mirela #cialai #qampampa #customer #engagement
    WWW.MOENGAGE.COM
    Mirela Cialai Q&A: Customer Engagement Book Interview
    Reading Time: 9 minutes In the ever-evolving landscape of customer engagement, staying ahead of the curve is not just advantageous, it’s essential. That’s why, for Chapter 7 of “The Customer Engagement Book: Adapt or Die,” we sat down with Mirela Cialai, a seasoned expert in CRM and Martech strategies at brands like Equinox. Mirela brings a wealth of knowledge in aligning technology roadmaps with business goals, shifting organizational focuses from acquisition to retention, and leveraging hyper-personalization to drive success. In this interview, Mirela dives deep into building robust customer engagement technology roadmaps. She unveils the “PAPER” framework—Plan, Audit, Prioritize, Execute, Refine—a simple yet effective strategy for marketers. You’ll gain insights into identifying gaps in your Martech stack, ensuring data accuracy, and prioritizing initiatives that deliver the greatest impact and ROI. Whether you’re navigating data silos, striving for cross-functional alignment, or aiming for seamless tech integration, Mirela’s expertise provides practical solutions and actionable takeaways.   Mirela Cialai Q&A Interview 1. How do you define the vision for a customer engagement platform roadmap in alignment with the broader business goals? Can you share any examples of successful visions from your experience? Defining the vision for the roadmap in alignment with the broader business goals involves creating a strategic framework that connects the team’s objectives with the organization’s overarching mission or primary objectives. This could be revenue growth, customer retention, market expansion, or operational efficiency. We then break down these goals into actionable areas where the team can contribute, such as improving engagement, increasing lifetime value, or driving acquisition. We articulate how the team will support business goals by defining the KPIs that link CRM outcomes — the team’s outcomes — to business goals. In a previous role, the CRM team I was leading faced significant challenges due to the lack of attribution capabilities and a reliance on surface-level metrics such as open rates and click-through rates to measure performance. This approach made it difficult to quantify the impact of our efforts on broader business objectives such as revenue growth. Recognizing this gap, I worked on defining a vision for the CRM team to address these shortcomings. Our vision was to drive measurable growth through enhanced data accuracy and improved attribution capabilities, which allowed us to deliver targeted, data-driven, and personalized customer experiences. To bring this vision to life, I developed a roadmap that focused on first improving data accuracy, building our attribution capabilities, and delivering personalization at scale. By aligning the vision with these strategic priorities, we were able to demonstrate the tangible impact of our efforts on the key business goals. 2. What steps did you take to ensure data accuracy? The data team was very diligent in ensuring that our data warehouse had accurate data. So taking that as the source of truth, we started cleaning the data in all the other platforms that were integrated with our data warehouse — our CRM platform, our attribution analytics platform, etc. That’s where we started, looking at all the different integrations and ensuring that the data flows were correct and that we had all the right flows in place. And also validating and cleaning our email database — that helped, having more accurate data. 3. How do you recommend shifting organizational focus from acquisition to retention within a customer engagement strategy? Shifting an organization’s focus from acquisition to retention requires a cultural and strategic shift, emphasizing the immense value that existing customers bring to long-term growth and profitability. I would start by quantifying the value of retention, showcasing how retaining customers is significantly more cost-effective than acquiring new ones. Research consistently shows that increasing retention rates by just 5% can boost profits by at least 25 to 95%. This data helps make a compelling case to stakeholders about the importance of prioritizing retention. Next, I would link retention to core business goals by demonstrating how enhancing customer lifetime value and loyalty can directly drive revenue growth. This involves shifting the organization’s focus to retention-specific metrics such as churn rate, repeat purchase rate, and customer LTV. These metrics provide actionable insights into customer behaviors and highlight the financial impact of retention initiatives, ensuring alignment with the broader company objectives. By framing retention as a driver of sustainable growth, the organization can see it not as a competing priority, but as a complementary strategy to acquisition, ultimately leading to a more balanced and effective customer engagement strategy. 4. What are the key steps in analyzing a brand’s current Martech stack capabilities to identify gaps and opportunities for improvement? Developing a clear understanding of the Martech stack’s current state and ensuring it aligns with a brand’s strategic needs and future goals requires a structured and strategic approach. The process begins with defining what success looks like in terms of technology capabilities such as scalability, integration, automation, and data accessibility, and linking these capabilities directly to the brand’s broader business objectives. I start by doing an inventory of all tools currently in use, including their purpose, owner, and key functionalities, assessing if these tools are being used to their full potential or if there are features that remain unused, and reviewing how well tools integrate with one another and with our core systems, the data warehouse. Also, comparing the capabilities of each tool and results against industry standards and competitor practices and looking for missing functionalities such as personalization, omnichannel orchestration, or advanced analytics, and identifying overlapping tools that could be consolidated to save costs and streamline workflows. Finally, review the costs of the current tools against their impact on business outcomes and identify technologies that could reduce costs, increase efficiency, or deliver higher ROI through enhanced capabilities. Establish a regular review cycle for the Martech stack to ensure it evolves alongside the business and the technological landscape. 5. How do you evaluate whether a company’s tech stack can support innovative customer-focused campaigns, and what red flags should marketers look out for? I recommend taking a structured approach and first ensure there is seamless integration across all tools to support a unified customer view and data sharing across the different channels. Determine if the stack can handle increasing data volumes, larger audiences, and additional channels as the campaigns grow, and check if it supports dynamic content, behavior-based triggers, and advanced segmentation and can process and act on data in real time through emerging technologies like AI/ML predictive analytics to enable marketers to launch responsive and timely campaigns. Most importantly, we need to ensure that the stack offers robust reporting tools that provide actionable insights, allowing teams to track performance and optimize campaigns. Some of the red flags are: data silos where customer data is fragmented across platforms and not easily accessible or integrated, inability to process or respond to customer behavior in real time, a reliance on manual intervention for tasks like segmentation, data extraction, campaign deployment, and poor scalability. If the stack struggles with growing data volumes or expanding to new channels, it won’t support the company’s evolving needs. 6. What role do hyper-personalization and timely communication play in a successful customer engagement strategy? How do you ensure they’re built into the technology roadmap? Hyper-personalization and timely communication are essential components of a successful customer engagement strategy because they create meaningful, relevant, and impactful experiences that deepen the relationship with customers, enhance loyalty, and drive business outcomes. Hyper-personalization leverages data to deliver tailored content that resonates with each individual based on their preferences, behavior, or past interactions, and timely communication ensures these personalized interactions occur at the most relevant moments, which ultimately increases their impact. Customers are more likely to engage with messages that feel relevant and align with their needs, and real-time triggers such as cart abandonment or post-purchase upsells capitalize on moments when customers are most likely to convert. By embedding these capabilities into the roadmap through data integration, AI-driven insights, automation, and continuous optimization, we can deliver impactful, relevant, and timely experiences that foster deeper customer relationships and drive long-term success. 7. What’s your approach to breaking down the customer engagement technology roadmap into manageable phases? How do you prioritize the initiatives? To create a manageable roadmap, we need to divide it into distinct phases, starting with building the foundation by addressing data cleanup, system integrations, and establishing metrics, which lays the groundwork for success. Next, we can focus on early wins and quick impact by launching behavior-based campaigns, automating workflows, and improving personalization to drive immediate value. Then we can move to optimization and expansion, incorporating predictive analytics, cross-channel orchestration, and refined attribution models to enhance our capabilities. Finally, prioritize innovation and scalability, leveraging AI/ML for hyper-personalization, scaling campaigns to new markets, and ensuring the system is equipped for future growth. By starting with foundational projects, delivering quick wins, and building towards scalable innovation, we can drive measurable outcomes while maintaining our agility to adapt to evolving needs. In terms of prioritizing initiatives effectively, I would focus on projects that deliver the greatest impact on business goals, on customer experience and ROI, while we consider feasibility, urgency, and resource availability. In the past, I’ve used frameworks like Impact Effort Matrix to identify the high-impact, low-effort initiatives and ensure that the most critical projects are addressed first. 8. How do you ensure cross-functional alignment around this roadmap? What processes have worked best for you? Ensuring cross-functional alignment requires clear communication, collaborative planning, and shared accountability. We need to establish a shared understanding of the roadmap’s purpose and how it ties to the company’s overall goals by clearly articulating the “why” behind the roadmap and how each team can contribute to its success. To foster buy-in and ensure the roadmap reflects diverse perspectives and needs, we need to involve all stakeholders early on during the roadmap development and clearly outline each team’s role in executing the roadmap to ensure accountability across the different teams. To keep teams informed and aligned, we use meetings such as roadmap kickoff sessions and regular check-ins to share updates, address challenges collaboratively, and celebrate milestones together. 9. If you were to outline a simple framework for marketers to follow when building a customer engagement technology roadmap, what would it look like? A simple framework for marketers to follow when building the roadmap can be summarized in five clear steps: Plan, Audit, Prioritize, Execute, and Refine. In one word: PAPER. Here’s how it breaks down. Plan: We lay the groundwork for the roadmap by defining the CRM strategy and aligning it with the business goals. Audit: We evaluate the current state of our CRM capabilities. We conduct a comprehensive assessment of our tools, our data, the processes, and team workflows to identify any potential gaps. Prioritize: initiatives based on impact, feasibility, and ROI potential. Execute: by implementing the roadmap in manageable phases. Refine: by continuously improving CRM performance and refining the roadmap. So the PAPER framework — Plan, Audit, Prioritize, Execute, and Refine — provides a structured, iterative approach allowing marketers to create a scalable and impactful customer engagement strategy. 10. What are the most common challenges marketers face in creating or executing a customer engagement strategy, and how can they address these effectively? The most critical is when the customer data is siloed across different tools and platforms, making it very difficult to get a unified view of the customer. This limits the ability to deliver personalized and consistent experiences. The solution is to invest in tools that can centralize data from all touchpoints and ensure seamless integration between different platforms to create a single source of truth. Another challenge is the lack of clear metrics and ROI measurement and the inability to connect engagement efforts to tangible business outcomes, making it very hard to justify investment or optimize strategies. The solution for that is to define clear KPIs at the outset and use attribution models to link customer interactions to revenue and other key outcomes. Overcoming internal silos is another challenge where there is misalignment between teams, which can lead to inconsistent messaging and delayed execution. A solution to this is to foster cross-functional collaboration through shared goals, regular communication, and joint planning sessions. Besides these, other challenges marketers can face are delivering personalization at scale, keeping up with changing customer expectations, resource and budget constraints, resistance to change, and others. While creating and executing a customer engagement strategy can be challenging, these obstacles can be addressed through strategic planning, leveraging the right tools, fostering collaboration, and staying adaptable to customer needs and industry trends. By tackling these challenges proactively, marketers can deliver impactful customer-centric strategies that drive long-term success. 11. What are the top takeaways or lessons that you’ve learned from building customer engagement technology roadmaps that others should keep in mind? I would say one of the most important takeaways is to ensure that the roadmap directly supports the company’s broader objectives. Whether the focus is on retention, customer lifetime value, or revenue growth, the roadmap must bridge the gap between high-level business goals and actionable initiatives. Another important lesson: The roadmap is only as effective as the data and systems it’s built upon. I’ve learned the importance of prioritizing foundational elements like data cleanup, integrations, and governance before tackling advanced initiatives like personalization or predictive analytics. Skipping this step can lead to inefficiencies or missed opportunities later on. A Customer Engagement Roadmap is a strategic tool that evolves alongside the business and its customers. So by aligning with business goals, building a solid foundation, focusing on impact, fostering collaboration, and remaining adaptable, you can create a roadmap that delivers measurable results and meaningful customer experiences.     This interview Q&A was hosted with Mirela Cialai, Director of CRM & MarTech at Equinox, for Chapter 7 of The Customer Engagement Book: Adapt or Die. Download the PDF or request a physical copy of the book here. The post Mirela Cialai Q&A: Customer Engagement Book Interview appeared first on MoEngage.
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