The roleThis is a fantastic opportunity for a skilled and experienced Customer Success professional to work from home in a positive company culture. However, this is not a role for everyone. We expect results, high standards, and a commitment to excellence. As the face of our company, you will be responsible for:Leading product demos via webcam for potential customers.Managing onboarding calls with new clients.Handling customer support tickets and inquiries with professionalism and empathy.Managing enquiries over the phone or via email.This role requires:Exceptional verbal and written communication skills (tested during the interview process). If your written English is not flawless, please do not apply.The ability to work APAC hours or be based in Asia.Key responsibilitiesBecome an expert in our platform and products to answer customer questions accurately and promptly.Maintain a positive, empathetic, and professional attitude toward customers at all times.Attend and lead product demos with potential customers.Manage onboarding and training for new and existing customers.Troubleshoot and solve customer problems creatively and efficiently, often requiring custom solutions.Test new features, reproduce bugs, and provide detailed feedback to the product team.Collaborate with team members to improve help articles and training videos.Identify and implement improvements to the customer support process.Provide insights to leadership and product teams to constantly improve the software and business operations.What were looking forWe need a self-motivated, highly capable individual who:Has at least 5+ years of experience in Customer Support, Customer Success, Account Management, Sales, or a similar role, preferably within B2B SaaS.Thrives on problem-solving and thinking critically under pressure. This is a must!Has a strong understanding of software, enjoys exploring its features, and appreciates how it applies to business operations.Possesses exceptional communication skills (both written and verbal). This will be tested during the application process.Has extensive experience working with computers (510 years minimum).Is comfortable working remotely and using tools like Slack to collaborate asynchronously.Understands the value of proactive, continuous improvement.Can work autonomously while being part of a global team.Speaks fluent English.Technical setup:A fairly good computer (Mac preferred, but Windows is acceptable).A stable and reliable internet connection.A webcam for video calls and demos.A headset with a microphone (can be provided if needed).Bonus points for:Knowledge of the self-storage or property sectors.Sales training or experience in a sales role.What we offerCompetitive pay.Work from home.Generous holiday allowance.Opportunities for professional development.Collaborative and supportive work environment.Who this job is NOT forThis role is not suitable for:Those uncomfortable with high expectations: If you dont thrive under high standards and are not willing to deliver exceptional results, this role is not for you.Individuals without flawless written English: Clear and professional communication is critical in this role, and your written English will be tested during the hiring process.People who struggle with problem-solving or independent thinking: If you rely heavily on guides, templates, or scripts to resolve issues, this role will be a poor fit. We expect you to become an expert in the software, running tests and exploring the system to develop unique solutions to customer problemsmany of which wont have predefined answers.Those unfamiliar with remote work: You need to be self-motivated, disciplined, and able to work independently in a remote environment.Candidates who cannot work APAC hours: This position requires availability during Asia-Pacific time zones.Anyone with limited experience in technology: If youre not comfortable working with software, troubleshooting, or learning technical systems, this role will be challenging.This job requires initiative, adaptability, and a strong desire to master the software and think outside the box to solve problems. If this doesnt sound like you, its better to explore other opportunities that align with your strengths.Why join us?We are deeply proud of our Customer Success team, which consistently earns 5-star reviews for the quality of our service. In this role, youll be expected to maintain these high standards and help us delight our clients continually.If youre a proactive, detail-oriented individual who enjoys solving problems and helping customers succeed, wed love to hear from you!Apply NowLet's start your dream job Apply now