Why were looking for youWe are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers worldwide and provide technical support to corporate customers while ensuring ticket resolution and customer satisfaction.Youll doAddress customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as neededDiagnose, troubleshoot and provide technical support to resolve customers issues related to the product or services via live chatUtilize internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product efficientlyDocument the case information & update the Product Knowledge base for both customers and internal teamsIdentify opportunities for upselling or cross-selling based on customer needs and goalsWorking time (UTC+7): Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM 06:00 AM)You HaveEnglish: C1 level (CEFR) or equivalent to IELTS 7.0At least one of the following criteria: a minimum of 1+ years experience with Shopify, HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce.This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experienceGood CS Mindset/Skillset: the ability to calm & handle customers in difficult/urgent/critical situations, prioritize different customer support levelExcellent interpersonal skills and ability to develop relationships with all personality types.Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.We offerSalary range: NegotiateProfessional product and Customer Success skillset training.Working directly with foreign customers and colleagues, leverage your Business English Communication skills.Work remotelyWhy youll love working hereLearn product-thinking and customer-centric mindset.Collaborative and supportive environmentYoung and passionate colleaguesProfessional and creative office viewClear & Scientific Agile Framework on the whole company workflow & culture.Deliver a top-notch customer experience which helps customers maximize their benefitsBecome an expert with in-depth knowledge of world-class products and servicesOwn valuable customer relationships in one of the fastest thriving industries.Apply NowLet's start your dream job Apply now