About the RoleClipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center roleyou will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.We dont measure success by any 1-2 metric scores alonewe care about whether you truly solve problems and help our business customers succeed.What Youll Do Own and resolve customer issues end-to-end Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision. Prevent churn & drive retention Identify potential issues before they escalate and work closely with internal teams to retain customers. Engage in real-time problem-solving Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix. Work independently in a fast-paced environment We seek self-starters who can think on their feet and dont require micromanagement.What We Look For Customer-Centric Mindset You genuinely care about helping customers and take ownership of their problems. Strong Communication Skills Clear, professional English (both spoken and written) is critical for success in this role. Proactive Problem-Solving You dont just follow scriptsyou think critically and find long-term solutions for customers. High Accountability We value people who hold themselves to high standards and consistently deliver results.Who Can Apply? Experience Level: Open to candidates of all experience levelswhat matters most is your ability to handle business customers professionally and solve problems effectively. Education: No specific degree requiredwe care about what you can do, not just whats on your rsum.Why Join Clipboard Health? 100% Remote Always. Work from anywhere in the world. Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shotour selection is based on real-world problem-solving ability, not just credentials. Next Steps After Application:The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejectionthese assess your ability to handle real client situations.If you pass the initial screening, you will receive an email with case study instructions within 2-3 days.Check your spam folder! If you dont see the email, make sure it hasnt been filtered.System RequirementsTo succeed in this role, you must have: A reliable laptop/desktop (no Chromebooks or Linux OS). Minimum 20 Mbps wired internet connection. Wired headset for clear communication. A quiet, distraction-free workspace. Stable power and internet connectivity.Ready to Make an Impact? Apply Now! If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, wed love to hear from you!