Enterprise Customer Success Manager | WEVOLATAM (Fully Remote)About WEVOWEVO is an AI-powered, venture-backed startup revolutionizing how companies create digital experiences. Instead of relying on slow, expensive in-market testing, WEVO enables businesses to knowbefore launchwhether a product, webpage, or campaign will succeed. Were replacing the old fail fast mindset with a new standard: succeed on day one.The market opportunity? Any company with a website that wants to deliver better experiences to its customers.At the core of WEVO is an AI platform, fine-tuned with over 1 million user studies and protected by 12 patents. Our proprietary AI simulations predict user behavior with unparalleled precisiondown to micro-segmentsempowering businesses to create high-value digital experiences.Leading brands, including Mastercard, LinkedIn, Goldman Sachs, and Ford, trust WEVO to optimize their digital strategies. Having recently achieved profitability and secured new funding, we are entering our next phase of growth. This is an extraordinary opportunity to join a company that is not just reshaping an industry but defining the future of AI-powered digital experiences.About the opportunityThis is an opportunity to join WEVOs growth team and to manage a book of enterprise accounts. You will lead the relationship with key customers, ensure their success and help grow their WEVO usage and revenue. Many of the companies you will work with are leading brands and Fortune 500 firms.ResponsibilitiesThe customer success manager acts as a main point of contact for all account activity with major enterprise-level customers. Responsibilities include:Partner with customers to support their user research initiativesOnboard and train customer teams on how to be successful with WEVOCreate and deliver quarterly business reviews (QBR)Lead success planning for Tier 1 & 2 customersServe as customer escalation point for support or service issueMonitor account health metrics (adoption, active users, etc.) and use data to inform actions or interventionsCollect and monitor use case and value realization intelligence as part of customer value management programProvide customer insight to the product team and help shape product strategyRequirementsAt least 3 years in a customer success or account management role, at a SaaS company. Working with enterprise customers (at least $500M in revenue) is a must.Industry expertise in UX research, website testing/optimization, and/or digital marketing.Strong presentation and communication skills.A self-starter capable of working independently, managing their own deadlines and deliverables.Comfortable in an entrepreneurial environment.Fully fluent in EnglishBenefitsWe believe that great outcomes are achieved by remarkable people working closely together.WEVO offers an environment that emphasizes personal growth and empowerment.Competitive base salary and bonus plan.Equity stake.Unlimited vacation days.Paid parental leave.If you are passionate about working on a team that is changing an entire industry, and growing rapidly, we want to hear from you. Reach out to us today.