The RoleWe're seeking three exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.Who We're Looking ForRequired QualitiesA patient, empathetic professional with a great sense of humorExceptional written and verbal communication skills in EnglishTech-savvy and proficient with SaaS applicationsProven Shopify experienceFamiliarity with Microsoft Teams and O365 suite applicationsFlexibility to work across Americas timezone, including weekend availabilityStrong independent working style with high self-motivationAvailability in Americas and European time zonesBonus QualificationsFluency in a second (or third) languageAdditional e-commerce platform experienceKey ResponsibilitiesProvide comprehensive customer support across multiple channels:EmailLive chatSocial mediaTelephone supportConduct personalized onboarding and setup sessions via video callsDevelop and maintain help documentation and tutorialsAnalyze and track feature requests and support trendsContribute to continuous improvement of our support processesWhy Join Zapiet?Work with a self-funded, profitable company that prioritizes customer successCollaborate with an international team spanning 15 countriesMake a meaningful impact on company growthEnjoy a dynamic, meeting-light work environmentOpportunity for significant personal and professional developmentOur Global FootprintSupporting over 10,000 merchants worldwideTeam members in 15 countries24/7 coverage across global time zonesCutting-edge e-commerce solutionsHow to ApplyIf you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.Apply NowLet's start your dream job Apply now