All jobs Conversation Designer Posted 1 hour agoWe're Walter! Just a bunch of passionate people on a mission to change the way businesses hire remote talent! We connect talented professionals like you with amazing companies around the worldhelping you land your dream role while empowering businesses to scale with exceptional global talent.We believe great work can happen from anywhere! Explore our open positions and apply today! Apply now DescriptionPosition Overview:Were partnering with a remote-based company that's seeking a Conversation Designer to join their innovative team. As a Conversation Designer, you will be responsible for crafting engaging and effective dialogues for AI-driven chatbots and virtual assistants. Your role will involve understanding user intent, creating conversational flows, and ensuring a seamless user experience that delights our clients' customers.Key Responsibilities:Manage a portfolio of accounts and build high quality chatbot experiences that drive outcomes your customers love.Use a conversational marketing framework to create chatbot playbooks aligned to buyer intent, page-based strategies, and personalized experiences for target accounts, industries, and return visitors.Drive these conversational experiences from concepts and flow charts to conversational dialogue for chat to launch.Present and solicit feedback from stakeholders on conversation and flow designsConfigure bot flow designs and all other settings including visitor targeting, contact attributes, lead tagging, and routing.Conduct testing to ensure bot flows are optimized for the best possible user experience and messaging is free from any spelling and grammatical errors.Use reporting tools and conversation analysis to identify trends and make recommendations to optimize bot flows and improve performance.Participate in customer calls to uncover goals, confirm strategy, provide updates, present bot flow designs, and review results.Collaborate with team members to improve overall chatbot development, document best practices, research, test, and implement new strategies.Requirements / Qualifications:You have strong conversational writing skills and are adept at using language that is compelling, highly engaging, concise, and friendly to guide a user through a digital experienceA polished communicator who can present to any audience, build rapport, and foster collaborationNaturally curious with strong investigation skills to understand customer needsA natural project coordinator with a positive can-do attitude and outstanding organizational skills to support multiple customer accounts and competing prioritiesYou lean towards action and constant productivity, and take satisfaction knowing you consistently deliver valueAble to think strategically while also remaining detail-oriented when reviewing chat implementations and bot designsWork effectively under pressure, adapt and accommodate changing priorities, and deliver quality solutions under tight deadlinesYou understand performance metrics and can analyze reports to identify actionable insights and drive new opportunitiesMost importantly you have smarts and learn fast, with the ability to work independently to achieve company goals and customer objectivesYou enjoy working with a team of passionate people and can add both energy and positivity to the company cultureWhat we're looking forWere looking for unwavering drive. Well consider candidates who may not have direct conversational marketing experience but are self-motivated with the baseline skills to learn fast, problem-solve, and raise their hand when they need support.- Experience in conversation optimization and design and chatbot dialog flows- Experience creating workflows and personalized experiences that are optimized for conversion- Experience in customer-facing roles developing presentations, communicating results, and implementing feedback- Excellent planning and organization skills with experience managing multiple accounts in a high-paced environment- Formatting ability in Microsoft Word, Google Docs, Sheets, and Slides- Solid working knowledge of communication and collaboration tools (Google Drive, Slack, Asana, Zoom, Teams)- Basic understanding of marketing and sales funnels- Experience with Conversational Marketing and Chat platforms (Drift, HubSpot, Intercom) and exposure to Marketing Automation (Marketo, Pardot) and CRM tools (Salesforce) is an assetApply NowLet's start your dream job Apply now Pro Walter View company Jobs posted: 6 Related Jobs Remote Design jobs