Get ready for your next remote opportunity with WALTER!We're partnering with a fast-growing start up on a mission to help companies save money, streamline vendor relationships, and optimize their technology spend. The company's clients range from high-growth startups to mid-market companies, specializing in strategic negotiations, software license optimization, and vendor consolidation.They are hiring their first Senior Customer Success Manager (CSM) to help scale customer relationships, drive value, and continuously improve internal processes. If you thrive in a start-up environment, open to wearing many hats, and working hands-on with a proactive team, we want to hear from you!The RoleAs the first Senior Customer Success Manager, you'll be at the heart of client delivery and vendor strategy. Youll be responsible for managing and growing relationships with existing customers, ensuring they achieve measurable outcomes from our services. You'll also collaborate closely with vendors and internal teams to ensure our recommendations are not only cost-effective but strategically aligned with client goals. This is a high-impact, high-visibility role where you'll shape the customer experience, influence vendor strategy, and help build our CSM function from the ground up.Key ResponsibilitiesOwn and nurture post-sale relationships with a portfolio of clientsServe as a strategic advisor, helping clients implement recommendations and capture savingsTrack key performance indicators (KPIs), savings outcomes, and renewal milestonesBuild and maintain relationships with key software vendorsIdentify vendor trends and escalate risks or opportunities internallyWork with clients to audit, rationalize, and streamline their software toolsProvide insight into usage, license tiers, overlap, and consolidation opportunitiesStay current on SaaS trends and emerging technologies relevant to our client basePartner with the internal team to deliver a seamless client experienceHelp establish CSM playbooks, client reporting frameworks, and communication cadencesContribute to the continuous improvement of our client success strategyRequirements5+ years of experience in customer success, account management, procurement consulting, or SaaS strategyProven track record of managing and growing client relationships with smb and mid-market customersDeep understanding of software procurement and SaaS licensingExceptional communication skillsAnalytical mindset with a knack for identifying savings opportunities and translating data into actionComfortable in a startup or high-growth environment; self-starter with a builder mentalityBonus: Experience working in procurement, finance, IT strategy, or vendor managementBenefitsWork directly with the founder and play a key role in shaping the future of the companyHelp companies make smarter decisions and save meaningful dollars on tech spendFlexible remote work environment with a tight-knit, mission-driven teamCompetitive compensation, performance-based bonuses, and equity opportunitiesRoom to growthis role can evolve into a leadership position as we scaleApply NowLet's start your dream job Apply now