
UXDESIGN.CC
Salesforce & Shopify CEOs just declared war on human-only teams
Here’s your 21-day career battle planImage by AuthorLast Wednesday, I watched a Fortune 1000 executive eliminate an entire team with a single prompt. This is not science fiction. It’s the new reality of AI-first companies.If you’re paying attention, there’s no way this is news to you. Just three years ago, it took a team of 14 people, comprising designers, copywriters, strategists, project managers, and engineers, to launch a new product line. You were likely one of those key players. I founded and ran an agency that assembled teams like that. (Those were the good old days 😉.)Last month, I witnessed a team of three do the same work in one-fifth of the time (with less drama, too). What happened to the other 11 professionals? They’re still doing what they’ve always done — just for companies that will soon no longer exist.Here’s the uncomfortable truth most leaders won’t tell you: We’re not witnessing a mere efficiency boost in how work gets done. We’re experiencing a fundamental reinvention of what work actually is. The primitives or the basic building blocks of value creation have completely changed.If you’re merely learning to “use” AI tools within your existing workflow, you’re preparing for a world that no longer exists. It’s like becoming the world’s best horse trainer the year after Ford released the Model T.Time to stop beating a dead horse if you want to flourish in the age of AI. In this article, I’ll hit you with some incontrovertible evidence that the AI revolution is in full swing. And then I’ll arm you with a three-week blueprint for your own evolution, not only to keep your job safe but also to help you scale to new heights.The new primitives of value creationAI hasn’t just added a new tool to our belt; it has created entirely new primitives that are reshaping how work happens:From workflows to orchestration: The old world was built on predictable, linear workflows. The new world runs on the dynamic orchestration of AI agents that can handle entire processes from end to end.From execution to prompting: Value used to come from executing skills. Now, it comes from the ability to structure problems, craft precise prompts, and curate outputs.From individual work to AI force multiplication: Success isn’t just about what you can do; it’s about how you amplify your impact through directing swarms of AI capabilities.From knowledge to pattern recognition: Storing information in your head is worthless when AI can access all human knowledge. The premium is now on recognizing novel patterns across domains.From specialization to full-stack synthesis: Deep specialization is becoming commoditized. The new elite are full-stack professionals who can synthesize across technical, creative, and strategic domains.This isn’t theoretical. It’s happening now, and the gap between AI-native and AI-resistant (or even just tentative) professionals is already creating winner-take-all outcomes.The emergence of the digital workforceThe most profound transformation happening right now isn’t just AI enhancing human work — it’s the emergence of an entirely new class of workers: AI agents.Salesforce CEO Marc Benioff recently made a declaration that sent shockwaves through corporate America:“My message to CEOs right now is that we are the last generation to manage only humans.”According to Benioff, we are entering an era where executives will lead hybrid workforces that consist of both humans and autonomous AI agents. And he’s hastening it — in February 2025, he announced that Salesforce would not hire any engineers this year due to productivity gains from AI agents. Their Agentforce platform managed 380,000 customer service conversations in 90 days with an 84% resolution rate, and only 2% of requests required human intervention.The implications are staggering. As Benioff put it, “We are really moving into a world now of managing humans and agents together.” His company is positioning itself to become “the №1 digital labor provider, period,” in what he calls a “trillion-dollar digital labor revolution.”McKinsey’s 2025 report confirms this trend, noting that AI is creating a state of “superagency” where human workers collaborate with autonomous AI agents across entire workflows. Instead of just augmenting individual tasks, these agents can now handle complex processes end-to-end, from simulating product launches to orchestrating marketing campaigns.The Shopify wake-up callEven as digital workers emerge, the human side of the equation is also undergoing a radical transformation. Recently, Shopify CEO Tobi Lütke released an internal memo with a game-changing directive that didn’t mince words:“Before asking for more headcount and resources, teams must demonstrate why they cannot get what they want done using AI.”In other words, AI is the expectation, and humans are the exception. Lütke’s memo outlined principles that every organization will eventually adopt:AI as a fundamental skill: Using AI effectively is now as basic as using email or the internetContinuous requalification: Employees must improve at the rate of company growth (20–40% annually) just to maintain their positionAI before headcount: Teams must demonstrate why they can’t accomplish goals with AI before requesting more human resourcesPerformance culture tied to AI proficiency: AI usage is now factored into performance reviews and advancementThis isn’t about supplementing work with AI — it’s about reimagining work entirely. As Lütke told his employees, with “reflexive and brilliant usage of AI,” his top performers are achieving “100X the work done” compared to previous benchmarks.The three deadly sins of AI adaptationBased on my work with dozens of design teams navigating the AI transition, I’ve identified three self-sabotaging behaviors that almost guarantee professional irrelevance:1. Treating AI as a “Feature,” Not a Co-WorkerThe teams falling behind see AI as just another tool in their toolkit, like upgrading from Sketch to Figma. The teams leapfrogging ahead are treating AI as a creative sparring partner whose capabilities they need to intimately understand and direct.When a UX researcher at one of my client companies started treating Claude as a co-researcher rather than merely a transcription summary tool, they completely reinvented their discovery process. The researcher now focuses on asking better questions and interpreting nuanced emotional cues — things AI still struggles with — while delegating pattern recognition and synthesis to AI.This aligns with what Nvidia CEO Jensen Huang recently predicted:“The IT department of every company is going to be the HR department of AI agents in the future.”As Huang explained, IT teams will be “maintaining, nurturing, onboarding, and improving” digital agents that can perform knowledge work instead of just managing software.2. Clinging to Process Over Outcomes“But this is how we’ve always done it” has become a death knell for creative careers.A CMO I worked with insisted their team maintain their traditional brief-to-concept-to-execution workflow, just with AI “enhancing” each step. Meanwhile, their competitor completely reimagined their approach: they now run 50 campaign concepts simultaneously, using AI to test micro-variations, and only bring in human creatives to elevate the highest performers.Guess which company is delivering better results with one-third of the headcount?3. Learning AI Tools Instead of Learning to Think DifferentlyThe most dangerous trap is focusing on technical AI proficiency while neglecting the meta-skills that actually matter.I’ve watched countless professionals diligently learn prompt engineering tactics while completely missing the strategic revolution happening around them. They’re becoming excellent carriage drivers just as automobiles are taking over the streets.The professionals who are thriving aren’t just learning how to use AI — they’re fundamentally rewiring how they conceptualize their value in an AI-augmented world.The requalification revolutionWhat does it mean to “requalify” yourself in an AI-first business landscape?It means recognizing that your technical skills — the ones you spent years perfecting — are rapidly becoming commoditized. The InDesign expertise, coding proficiency, or copywriting techniques that once made you uniquely valuable are now being democratized by AI at breathtaking speed.What remains scarce and valuable are uniquely human capabilities that machines struggle to replicate:Asking unexpected questions: AI excels at answering questions but remains primitive at knowing which questions matter.Contextual intelligence: Understanding the subtle cultural, historical, and emotional undertones that shape human behavior.Creative leaps: Making non-obvious connections between disparate fields, industries, and ideas.Strategic empathy: Not just understanding user needs, but anticipating unstated desires and fears that might never appear in data.The new career hierarchyThe harsh reality is that a three-tier professional hierarchy is rapidly emerging:AI Directors: Those who orchestrate AI capabilities to achieve business outcomes, focusing on strategy and connecting human needs to technological possibilities. These people are seeing their value and compensation skyrocket.AI Collaborators: Knowledge workers who effectively pair with AI tools to amplify their specialized expertise. These professionals are maintaining relevance but face constant pressure to climb to the director tier.AI Users: Those who simply employ AI to perform traditional tasks more efficiently. These roles are experiencing commoditization, shrinking demand, and declining compensation.The question isn’t whether your job will change — it’s which tier you’ll occupy in the new hierarchy.Learning to unlearn: the path forwardHow do you reposition yourself in this rapidly evolving landscape? It starts with systematically unlearning limiting mental models:Unlearn linear career progression: The days of mastering one skill set and gradually climbing a predictable ladder are over. The new model requires constant reinvention and lateral skill development.Unlearn the specialist mindset: While deep expertise still matters, the most valuable professionals are “T-shaped” — combining depth in one area with breadth across disciplines that AI can help them navigate.Unlearn execution-focused value: If your primary contribution is executing tasks (even complex ones), you’re vulnerable. Shift toward framing problems, connecting contexts, and guiding strategy.Unlearn the perfectionism trap: AI-first companies move exponentially faster, prioritizing rapid experimentation over flawless execution. Perfect is the enemy of employed.Unlearn solo heroics: The most valuable skill isn’t doing everything yourself — it’s orchestrating a blend of human and AI capabilities to achieve outcomes beyond what either could accomplish alone.Your 21-day career reimagination blueprintThe window for adaptation isn’t years — it’s weeks. Here’s a 21-day plan to completely transform your professional approach:Week 1: deconstruct your valueDay 1: Conduct a brutal AI audit: Write down every task you perform and rank according to AI advantage vs. human advantage. (You might also grade a few tasks as equal.) Don’t panic when you review the results.Day 2: Find your leverage points: Where do you add distinct value? And why are those aspects not easy to automate (i.e., creativity, judgment, relationship building)?Day 3: Develop your AI team roster: Identify a handful of AI tools most relevant to your role — remember, they’re not apps; they’re specialized “team members” that you direct.Day 4: Map your intelligence system: Make a diagram of your workflow, and be sure to note how AI can amplify your human advantages… and where AI could use your input (i.e., curation, refinement).Day 5: Observe top performers: Who do you know that is thriving with the help of AI, and what patterns do you notice (i.e., in delegation, etc.)?Day 6: Find your obsolescence triggers: The future is here, so what advancements would make your current approach obsolete? (You can ask AI to help you research startups currently working on those capabilities 😉.)Day 7: Reimagine your role: Write a job description for yourself in 12 months that assumes 50% of your current tasks are automated. What’s still valuable? And what new responsibilities do you foresee?Week 2: build your intelligence systemDay 8: Set up your AI collaboration environment: Create dedicated workspaces for your AI interactions, including templates to standardize AI inputs and outputs.Day 9: Master strategic prompt design: Practice writing prompts that produce actionable outputs. Tap into great resources like OpenAI’s cookbook or Anthropics guide to prompt engineering. How can you iterate and refine your prompts based on feedback?Day 10: Build your first automated workflow. Take one repetitive process, automate it, and note how much time you save and how quality improves. Tools like Zapier’s AI or Plumb make this stupid easy these days.Day 11: Practice “thought partnering” with AI: Spend a full day using AI as a thought partner on a complex problem. What insights occurred that you wouldn’t have come up with on your own?Day 12: Develop data interpretation skills: Practice extracting meaningful insights from AI-generated analyses — notice where AI hallucinates vs. providing reliable information.Day 13: Experiment with AI-augmented creativity: Have some fun using AI to expand your creative options — try combining multiple AI outputs to generate something novel. MidJourney, Ideogram, or OpenAI’s GPT-4o model make this super easy.Day 14: Create an AI training protocol: Develop a system to continuously improve your AI’s outputs based on your feedback, and document how you’ll “train” your AI collaborators to understand your expectations better.Week 3: reposition your professional identityDay 15: Redefine your value proposition: Rewrite your professional bio to emphasize orchestration and strategic thinking. Be sure to remove any mention of skills that AI has already commoditized.Day 16: Develop your AI fluency narrative: Create talking points explaining how you leverage AI to deliver superior outcomes — remember, you’re in charge, so be sure you sound empowered by (and not diminished or threatened by) the technology.Day 17: Build your intelligence network: Connect with others in your field who are embracing AI-first approaches; share learnings and create accountability groups to help you continue to grow and expand your knowledge.Day 18: Quantify your new value. Measure the productivity differential in your AI-augmented workflow, taking care to document specific examples where AI collaboration created previously impossible outcomes.Day 19: Future-proof your development plan: Pick three meta-skills to develop over the next quarter and identify specific milestones for evolving your AI collaboration approach.Day 20: Rehearse your AI-native pitch: Practice articulating why your AI-collaborative approach delivers superior results. Remember, AI is an extension of your capabilities, not a replacement for them.Day 21: Relaunch your professional identity: Update your portfolio, LinkedIn, or resume to reflect your AI-native approach. From now on, you see the world (and all professional opportunities) through the lens of human-AI collaboration.The race is on: time to fight the great replacementAs you now realize, the question isn’t whether AI will take your job. The question is whether you’ll evolve quickly enough to create a new kind of value that neither humans nor AI could produce alone.A quick recap of the three paths ahead:Resist and become (even more) irrelevant: Hold onto outdated work patterns and slowly watch your market value decline.Adapt incrementally and barely survive: Learn to use AI tools within your existing framework and cling to diminishing opportunities.Transform fundamentally and thrive: Reimagine your entire professional identity around the new primitives of value creation.You now have a three-week experiment to make yourself indispensable. Hit me up in the comments if you have questions, or I can make suggestions to help you master the AI-driven world of work.Salesforce & Shopify CEOs just declared war on human-only teams was originally published in UX Collective on Medium, where people are continuing the conversation by highlighting and responding to this story.
0 Commenti
0 condivisioni
25 Views