About the RoleCreators are at the center of everything we do. As Head of Creator Customer Experience, you’ll ensure every interaction we have with a creator—whether they’re just joining or one of our top performers—reflects thoughtfulness, clarity, and care.This is a foundational role, combining customer experience, creator support, and workflow design. You’ll be responsible for ensuring a high-volume, high-touch experience remains consistent, strategic, and deeply human—even as we scale through automation. You’ll also build and oversee a lean offshore team to extend coverage and keep the bar high as we grow.What You’ll DoServe as the main point of contact for thousands of creators across email, SMS, and socialMaintain and refine our tone of voice, ensuring every outbound or in-platform message feels on-brandResolve questions, coordinate gifting logistics, and manage escalations with speed and empathyBuild, train, and manage an offshore support team to handle scaled CX and outreachQA creator-facing automations and AI-powered workflows for tone, clarity, and accuracyDocument CX systems and drive process improvements in collaboration with productCapture and synthesize feedback to help steer product and strategyUseinternal AI tools to make high-touch support more scalableWho You AreNative or near-native English speaker with exceptional written and verbal communicationExperienced in hiring, managing, and training offshore CX or operations teamsFamiliar with creator/influencer ecosystems and/or customer support for consumer-facing brandsProficient with AI tools like ChatGPT or Notion AI; Pylon experience is a plusDetail-obsessed, emotionally intelligent, and committed to delivering premium experiencesComfortable working US hours from any location #stealth #startup #head #creator #customer