Always amusing when someone asks that I should write an article about X… and I wrote it years back.Here’s the one on why customer support is so bad when things go south not just at Uber but all of Big Tech. Written in 2022, as relevant as everhttps://blog.pragmaticengineer.com/scaling-customer-support/Emad 🌳: @GergelyOrosz I wish if you could do an article/insight about how @uber as multi billion dollar software company doesn't have a real customer service! #always #amusing #when #someone #asks