Hi there,My names Rachael, and I manage projects and production at Course Concierge. Were an online course publishing house that works with a selective group of well-known YouTubers and other experts.Our clients courses have hundreds of thousands of paying members, and their videos are seen by millions of people every month.Were looking for an ultra-reliable, detail-oriented person to assist with projects, productions, and other team needs. Were looking for someone who will show up and get the job done and figure things out even when there isnt yet a path laid out for how to do it. You make it your mission to solve problems and create a great experience for every customer, to the absolute best of your ability, every time.We dont much care about your experience with specific software or tasks, only your willingness to learn, figure things out, be rock-solid dependable, and produce excellent results.Were presently looking for someone whoIs a motivated, proactive problem solver. If an issue arises, your first instinct is to see what you can figure out rather than ask a supervisor what to do. You take pride in your ability to research and figure it out (you have excellent Google-fu skills), and thats your first go-to in every situation. Youre not afraid to ask questions, but you also always come with background knowledge and proposed solutions.Has eagle-eyed attention to detail, with the ability to scan large amounts of information and pick out the misspelling, grammar error, or transposed letters. You sweat the small stuff, and you consistently catch tiny errors that others miss. (We will ask you to complete a short proofreading test.)Writes in fluent English with a professional yet friendly demeanor. If youre not a native speaker, wed never know it, because you know the language inside and out, and you write with a high level of care and thoughtfulness.Cares a lot about the end product. Youre not willing to drop the ball at the eleventh hour, even when youre tired, because your ultimate priority is an excellent customer experience. You really want every detail to be attended to, and you work thoughtfully to make it so.The role wed like to put in your capable handsIs an exciting, varied role with lots of opportunity for learning and future growth. Its a hybrid role for now, with elements of production & operations assistance, as well as a helping of customer support.Well start you off in customer support, which youll handle steadfastly with a personal touch and reliable availability.Youll be independently motivated to take amazing care of our customers.Youll be supporting course members on behalf of our clients (who have intimately personal brands), and we take huge pride in our customer experience standards.Youll get to put your problem-solving skills to use helping inspire our customers to take action. Our customers have signed up to learn something, and whether its playing guitar or woodworking, we want to encourage them to follow through and get the most from their investment.Youll work closely with me as my right hand in all things production. This is a widely varied set of responsibilities that can include:Building course posts and loading content in WordpressBuilding spaces and adding members to Circle or Skool communitiesProofreading and QA of emails, course content, customer details, and moreWorking with our developers to build sales pagesWorking with our designer to build landing pages in LeadPages or WordpressTroubleshooting issues with our coursesSales data & customer completion data reportingSimple video editing, if thats in your skill set and interestsCreating simple projects in Canva, if thats in your skill set and interestsAnd more, dependent on your areas of interest and skillYoull also handle occasional email newsletter sends and building email automations in Active Campaign.Its a plus if you have experience with varying online course related software like Wordpress, Active Campaign or other email marketing software, Basecamp, Canva, Help Scout, etc., but its more important that youre quick and eager to learn, as well as thorough and detail oriented. We want to produce top-quality work as quickly as we can.A little more about the team youll be joiningWere a small team, committed to excellence, and that means we need everyone on our team to show up at a high level. When the rubber hits the road, and something needs to be fixed immediately for our customers to have an amazing experience, we make sure it gets done. We all seek to show up with a 100% commitment; a high level of energy; and a positive, calm attitude.That isnt to say we value never-ending overtime or workaholism; its just the opposite. We show up hard when we need to and then rest fully in our downtime. Youll be appreciated and rewarded for your dedication and commitment with the time off you need, fair compensation, and a clear growth path.Youll report directly to me, and Im based in US Central Time. I tend toward a later day and would love for you to have a good amount of overlap with my afternoon hours.A little more about the details of the jobThis is a part-time independent contractor role, requiring about 20 hours per week, with those hours spread out regularly for 4 hours per weekday, M-F, with potential for growth for the right person.Were entirely remote, with team members all over the world. For this role, were seeking someone who will work consistently between the hours of 12 pm 6 pm US Central Time. Its a plus if youre based in Mexico, Central America, or South America.Particularly in customer support, we will occasionally ask you to cover weekends when we have a promotion or new course launch (once a month or less) with days off afterward to make up for it.To applyWrite to [emailprotected] with a note in the body of your email on why youd be a great fit.We have a no rsum/CV policy so please do not attach onewe dont care where you went to college (or that you even went at all). Well simply pick the most well written and thoughtful cover notes for consideration.We would like to know that youre paying close attention, as we need someone detail oriented in this role, and my favorite color is blue, so please put the word blue somewhere in the subject line of your email.We regret that we wont be able to get back to everyone, but if your note stands out, well aim to respond within two weeks of your writing.Thank you for reading. If youre on the fence about applying, please do!Best of luck, and we look forward to hearing from you.Rachael