Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)Are you an experienced Customer Services specialist with a passion for helping clients navigate complex visa and passport processes? Were looking for a dedicated professional to join our team on a **fully remote** basis.Youll work closely with our business clients, assisting with UK passport applications and visa applications through embassies in London.If you have a proven track record in this field and excellent communication skills, wed love to hear from you. Key Details:- Position: Visa Consultant / Customer Services- Location: Fully Remote (Applicant does not need to reside in the UK) - Working Hours: UK Business Hours - Mode of Communication: Primarily emails and phone calls Responsibilities:- Liaise with business clients to understand their specific visa and passport requirements. - Guide clients through the UK passport application process and visa applications for various embassies in London. - Prepare and review application documents to ensure accuracy and compliance with requirements. - Maintain up-to-date knowledge of UK visa and passport regulations and embassy protocols. - Respond promptly to client queries via email and phone, offering clear and professional advice. - Track application progress and provide clients with timely updates. - Maintain detailed records of client interactions and application statuses. Note: Full training is providedRequirements:- An attitude to self learn, be a self starter and have a high degree on initiative- Fluent spoken and written English exceptional communication skills are essential. - Proven experience** in visa consulting, immigration services, working in customer services or logistics or a related field. - Ability to work independently and manage multiple client cases simultaneously. - Strong attention to detail and organisational skills. - Proficiency in using email and phone communication tools. - Familiarity with UK passport and visa regulations is a strong advantage. - Reliable internet connection and a quiet, professional environment for phone calls. What We Offer- Fully remote position with flexible working arrangements. - Opportunity to work with an experienced and supportive team. - Competitive remuneration based on experience. ---If youre ready to make a difference in our clients journeys, wed love to hear from you. To ApplyPlease complete our short application form as per the link: https://form.jotform.com/243216941086053. You will need to submit your CV explain why youre the ideal candidate for this role. We look forward to welcoming you to our team! Related Jobs See more Customer Support jobs