Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)Become a Customer Service Representative, work from home, and set your own schedule!Computer-based, nonemergency healthcare services also known as telemedicine is a rapidly growing industry with virtually limitless opportunity. In this customer service role, youll gain valuable experience providing services for our client, Teladoc, a leading telemedicine provider.If youre detail-oriented, discreet, professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what youre looking for.Essential FunctionsAnswer incoming callsAssist with and verify patient registrationConnect patients with doctorsSet appointmentsHelp manage billingTroubleshoot basic technical issuesMaintain documentationWho Best Fits This RoleYoull do great in this role if you have a passion for customer care, a positive attitude, and excellent communication skills. A medical background is a definite plus. Its also essential to have:Strong attention to detailThe ability to maintain a focused, professional environmentEmpathy, patience, and integritySelf-sufficiency and strong organization skillsStrong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneouslyThe ability to maintain confidentiality and secure sensitive informationYour Home Office EnvironmentBecause NexRep Marketplace contractors perform services remotely and independently, youll need a quiet, dedicated, paperless and cell phone free workspace, along with:Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)A PC with Windows 10 or 11 (Macs and Chromebooks are not supported at this time)At least 8GB of useable RAMAt least 200MB of free hard drive spaceAn Intel Core or Intel Pentium 4 ProcessorUp-to-date antivirus softwareDual monitors, each capable of displaying at least 1024 x 768 pixelsA USB noise-cancelling headsetWhere NexRep ContractsNexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.Flexible Hours of OperationAs a Teladoc Customer Service Representative, youll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you dont.Hours of operation are 24/7, giving you complete flexibility to work when its best for you. Overnight hours are limited, however, making this an especially great opportunity for someone seeking morning, afternoon, or evening hours.Pay and PerksThis customer service opportunity pays independent contractors $12.50 per hour.After passing certification and servicing at least 10 hours per week for each of the 4 weeks following certification, youll also be eligible for a $250 certification incentive.Plus, your remote, independent contractor status allows you to work in the comfort of your own home or anywhere in the US you can meet the office requirements.Youll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, youll receive:One-on-one mentorshipFree certification and ongoing development opportunitiesThe freedom and flexibility to choose your own schedule, within the clients hours of operationThe chance to achieve better work-life balanceYoull also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexReps clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, youll have the opportunity to earn Perks points. As those points add up, youll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.