Enterprise Customer Success Manager with Project Management skillsWe are looking for a dynamic Enterprise Account Manager with strong Project Management skills to join our team. This dual-role requires managing relationships with enterprise clients while overseeing the successful execution of client-related projects. The ideal candidate is a strategic thinker with a proven ability to deliver results and ensure client satisfaction.Our Services & Support Culture:We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasmEvery member of our Services & Support team is a key player, and every customers success is our goalWe believe in nurturing team members and encouraging them to grow their skills, talents, and careersWe love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynamic.What You'll Do:Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention ratesUnderstand clients key goals and objectives, manage expectations and drive strategic goal alignmentOversee the planning, execution, and delivery of customer-related projects, ensuring timely completion within scope and budget.Track project progress, manage risks, and help address challenges to ensure successful outcomes and proactive communication.Onboard customers to the platform and provide orientation to multi-channel marketplace sellingProvide guidance on best practices while selling on e-commerce marketplaces selling best practicesDevelop a deep understanding of all products and ensure that accounts are utilizing all the appropriate featuresKeep up to date with market changes and product developments, communicate the impact on customers businesses and recommend action plansProvide the customer with an understanding of the resources available to help them achieve their sales goalsAct as the customer advocate by assisting issue resolution and driving escalations as necessaryEffectively work alongside other departments - including sales, product, and support - to ensure client success and that all work is carried out in a timely and accurate mannerCapture client feedback and be the voice of the customer internally to impact processes and product developmentBe an agent of change by sharing your knowledge, tools, and techniques with the teamSkills & Requirements: Enterprise Account management is requiredExcellent client-facing and internal communication skillsSolid organizational skills including attention to detail and the ability to manage multiple concurrent projects Technical Account Management Experience is key Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) sellingExperience delivering and supporting a SaaS solution is strongly preferredAbility to quickly learn new technologies and processesExcellent written and verbal communication skillsA strong customer service orientation and the ability to form long-term customer relationshipsProficiency using Excel and MS Office applicationsSelf-starting attitude and passion for succeeding, while also being a team player and role model to other team members1-2 years of relevant work experienceNice to Have: Associates Degree (A.A.) / Bachelors Degree (B.A.)Ability to manage and shift priorities quickly and effectively when neededAbility to work under pressure to deliver high-quality deliverablesExperience with CRMHunger for continued learning Related Jobs See more Customer Support jobs