Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AST (UTC -4), NST (UTC -3:30)ResponsibilitiesWorking Solutions is looking for individuals who consider themselves "social experts to contract for a one-of-a-kind opportunity. This remote role will use social media chat (no phone or video needs!) to assist TurboTax customers with concerns or product support. For this opportunity, contractors must live and work in Canada and be able to pass a fluency assessment.In this role, the social expert will:Respond to customer concerns and inquiries via social media and digital channelsUse soft skills to empathize with customers while keeping a professional demeanorWhy join the WooHoo! Crew? There are many perks to contracting with us:Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.Supportive environment: Were there to help so you can focus your efforts on bringing top-notch service to the customers we serve.Earnings PotentialEarn up to $18.60 USD per hourAll currency is listed and paid in USD.ScheduleThis is a seasonal contract that runs through Tax Day 2025.Flexible schedule opportunities - you create your own schedule within program hours.Monday - Friday 8:00AM - 5:00PM CSTSkills NeededMust be bilingual in French and EnglishSincere desire to assist the customerTech savvy and avid computer userAbility to multi-task and navigate multiple systemsCommunicate with a friendly tone and professional demeanorWork Environment Requirements:Quiet, uninterrupted spaceOrganized desk areaTechnology RequirementsPersonal computer (no tablet)Broadband internet connection, recommended at least 10 MBPSWired internet connection (no wi-fi or mobile internet)Windows 10 or Windows 11 operating systemValid antivirus software installed, running and up to dateMac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apples Boot Camp utility.Important InformationContractors must successfully pass a criminal background check.Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, workers compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.