Please record a short 3-minute Loom video introducing yourself and sharing why youre a great fit for the role. Dont forget to include the link with your application (or we'll reject it:)!About usCheckout Page makes it easy for businesses to sell online with our flexible no-code checkout page builder.Were a small, fully remote team of three: two co-founders and an SEO writer.We value a calm and stress-free work environment, focusing on growing our company and helping our customers succeed.Our business is already profitable, and weve recently received funding from the TinySeed accelerator program.The RoleWere looking for someone to handle technical support and manage customer accounts.As an early team member, you'll have the chance to shape our support and account management processes and grow with the company.Your main tasks will include:Answering customer questions via live chatWriting help articlesOnboarding new customersChecking in with customers regularlyReporting bugsScheduling sales callsAs were a small startup, we need someone ready to take full ownership of the role, learn the product quickly, and start contributing from day one.RequirementsStrong technical knowledge of eCommerce, payments, Stripe, event ticketing, or similar industriesAt least 1 years of experience in technical support (ideally B2B)Excellent written and spoken English skillsYour own equipment, including:A Mac and iPhoneMicrophone headsetA quiet, presentable workspace (you'll be joining calls, and recording Loom videos)Fast and reliable internet connectionNo degree required.HoursThis is a full-time role, 5 days a week.Our customers are mainly in the U.S. and Europe, so youll need at least 4 hours of overlap with U.S. business hours, including some overlap with the West Coast.You should be able to cover 2pm CET to 9pm CET.Please apply only if you can meet these time requirements.Tools youll be usingCheckout PageStripeCrispNotionSlackLoomSanity CMSInterview processSubmit a short 3-minute Loom video introducing yourself and explaining why youre a great fit for the role.Join a 30-minute call to meet the co-founders.Complete a 3-day paid trial to show your skills in action.If this sounds like a good fit, wed love to hear from you! Related Jobs See more Customer Support jobs