Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), AST (UTC -4)The RoleWere looking for a Technical Customer Support Specialist to join our team! In this role, youll be the first point of contact for our customers, helping them via chat and email (no phone calls). Youll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.The position is fully remote.What Were Looking ForFluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.Second language required: Fluency in another language is required.Technical knowledge: You dont need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isnt a learn on the job role, come prepared!Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. Youll fit right in if you value teamwork and fostering a positive work environment.Experience: Familiarity with customer support software is a plus, but not mandatory.What Makes Crisp Special?Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users needs.No meetings: Say goodbye to unnecessary meetings and focus on meaningful work.No personal KPIs: We trust you to do great work without micromanagement or performance pressure.Who Can Apply?Must be located within the UTC-4 or UTC-5, or UTC-6, or UTC-7 timezones.Immediate availability is a plus.The position will be under a full time freelance service contract. Youll need to have an independent contractor status in your country and be able to issue invoicesCompensation & PerksThe compensation range for this role is around 30k$ per year, depending on the profileJoin a diverse and inclusive remote-first team that values work-life balance and flexibility.