Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2)As a Support Engineer at Quaderno, you'll work on solving technical issues reported by our customers, as well as developing tools for increasing efficiency in the resolution of errors. Your work will impact the stability and quality of our web applications as well as our customers happiness. You would be a vital link between the Customer Success and Engineering teams, working closely with both.Your day-to-day responsibilities will include:Troubleshooting support tickets through analysis of logs, databases, and code.Explaining technical concepts in a clear, didactic way to non-technical users.Escalating complex cases to the engineering team and providing them with detailed context, possible origins, and options for resolution.Designing and developing internal tools that facilitate our daily work.Continually analyzing common problems and patterns to see where process improvements can be made.Indicators that this could be a good role for you:You have solid knowledge of Ruby on Rails and SQL databases.You have 2+ years of experience in a similar role, supporting and troubleshooting web applications, systems and software in general.You can break down complex technical problems and transform them into easy-to-understand explanations for customers.You demonstrate a customer-centric approach and thrive in a support environment.You feel that our values resonate with yours, and you see how they can act as guidance for your day-to-day work.You're able to work autonomously and stay self-motivated. Previous experience working in a remote team is a bonus.You are fluent in written and spoken English.Bonus points: you ideally have experience in fintech, taxes or payment processing.Bonus points: you ideally have experience with PHP and/or WordPress plugins. Related Jobs See more Back-End Programming jobs