Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2Were hiring a customer service rep with excellent technical skills to answer our very small volume of customer requests. Weve worked hard to improve our customer experience, and so over time weve reduced our customer service needs. It only takes about five hours per week to respond to our customers emails.Your role would be to check the email twice a day (M-F) for about 30 minutes each time, once in the morning and once in the afternoon/evening. We mostly take customer requests over email; theres only about one or two phone call per month.The key functions of this role are:Answering a few emails really well every dayReproducing bugs and writing up the problems for the development teamReporting on feedback and usability problemsThis role is a 1099 contract position, paying a flat rate of $800/month. This seems ideal for someone who wants some very part-time work, in addition to whatever else theyre already doing, or for someone who just wants something meaningful to work on.Id like to hire you if you:Are good with technology (were selling a web app)Want a flexible position to support your lifestyleEnjoy helping customers solve problemsEnglish is your first language and you live in North or South AmericaAnd we get along; to see the team youll be joining, visit our about us pageMy company is called Custody X Change. Ive been working on the business since 2004. We sell a web application that creates child custody schedules and parenting plans. It also helps families make difficult decisions post-divorce/separation, and facilities communication between two parents who may not get along very well anymore. All of this reduces a lot of conflict and saves people a ton of money in legal fees.If you want to help people use a genuinely helpful product, and join a small, distributed team, then we should talk.To apply, fill out the application here: https://forms.gle/QzunaG9bzbUhG3RbAThanks,BenP.S. We want everyone working here to be happy. Youll be evaluated based on results, not anything else.