Time zones: GMT (UTC +0)ABOUT THE TEAMOur Customer Support team is based in several different countries, providing support to customers around the globe. We have a rich mixture of cultures and backgrounds and have a strong team spirit of helping each other. Our work helps unlock customers using our platform and drives improved customer satisfaction and engagement.YOUR MISSIONAs a Customer Support Representative you will respond to customer requests, provide general support and engage with customers to help them achieve their goals. As a successful candidate you will be able to convey how exciting and innovative our software is. You will turn our current customer base into Mural fanatics by showing how easy and fun it is to collaborate in design thinking with Mural.WHAT YOU'LL DOManage and respond to customer requestsUnderstand our customers and become their advocateEducate and instruct customers through email, chat, phone call and videoAssist the Customer Experience team with managing their accounts as neededCollaborate with the Product team on how to improve the productCollaborate with Customer Success on education programsWHAT YOU'LL BRING2+ years experience in software customer support (ideally B2B)Fluency in spoken and written English (additional languages are a plus)Willingness and passion for understanding, helping and teaching customersThe curiosity to find new, better ways to solve problemsA strong passion to help teams succeed, and empathy with usersExperience troubleshooting and reporting software bugsExperience tracking bugs with a QA and development teamGreat visual communication skillsThe ability to provide clear and concise guidance through emails, over the phone, video or in personAvailability to work some weekend shiftsThe hours will be 14:00 to 22:00 ARTEqual OpportunityWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.