Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2)The RoleWere looking for a Technical Customer Support Specialist to join our team! In this role, youll be the first point of contact for our customers, helping them via chat and email (no phone calls). Youll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.This position is fully remote. However, if youre based near Nantes, youre welcome to work from our office occasionally.What Were Looking ForFluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. Youll fit right in if you value teamwork and fostering a positive work environment.Excellent communication and problem-solving skills.What Makes Crisp Special?Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users needs.No meetings: Say goodbye to unnecessary meetings and focus on meaningful work.No personal KPIs: We trust you to do great work without micromanagement or performance pressure.Contract DetailsIn France: If youre based in France, youll be hired under a standard employment contract (CDI).Outside France: If you live outside of France, the position will be under a full time freelance service contract. Youll need to have an independent contractor status in your country and be able to issue invoices.Who Can Apply?Must be located within the EU timezone.Immediate availability is a plus.Compensation & PerksSalary depending on experience and profile.Join a diverse and inclusive remote-first team that values work-life balance and flexibility.