Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2About Us:At Loop, we specialize in connecting businesses with exceptional customer care specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!Responsibilities:Manage incoming calls, engage leads, and convert them into customers. Handle sales tasks by understanding customer needs and recommending suitable solutions.Follow up with leads via phone, text, and email to sustain engagement.Provide clear and accurate information about products and services to help customers make informed choices.Accurately document interactions and follow-ups in the CRM.Show empathy and understanding in all customer interactions to enhance customer satisfaction.Qualifications:At least 2 years in hospitality, consumer sales (B2C), or customer service roles where youve handled difficult or nuanced situations. Experience in crisis hotlines or social work is a plus. (Required)Excellent written and verbal communication skills in English and Spanish. (Required)Stable internet connection and a reliable computer setup. (Required)Ability to work independently in a distraction-free home office.A positive and professional attitude with a customer-first mindset.Strong problem-solving skills and ability to think on your feet.