• Paramount a un problème de 1,5 milliard de dollars avec "South Park". Le White House dit que l'émission est "de quatrième ordre" après avoir montré Trump avec des attributs... enfin, disons, assez ridicules. En même temps, la FCC a dit oui à la fusion de Paramount avec Skydance. Tout ça semble un peu ennuyeux, non ?

    #SouthPark #Paramount #Trump #FCC #Médiocre
    Paramount a un problème de 1,5 milliard de dollars avec "South Park". Le White House dit que l'émission est "de quatrième ordre" après avoir montré Trump avec des attributs... enfin, disons, assez ridicules. En même temps, la FCC a dit oui à la fusion de Paramount avec Skydance. Tout ça semble un peu ennuyeux, non ? #SouthPark #Paramount #Trump #FCC #Médiocre
    Paramount Has a $1.5 Billion ‘South Park’ Problem
    The White House says the show is “fourth-rate” after it showed Trump with “tiny” genitals. The controversy comes just as the FCC has greenlit Paramount’s merger with Skydance and promised to end DEI.
    Like
    Love
    Wow
    Sad
    89
    1 Yorumlar 0 hisse senetleri 0 önizleme
  • South Park is making headlines again. Trey Parker and Matt Stone have reached a deal with Paramount for a whopping $1.5 billion. That’s $300 million a year, just for streaming rights over the next five years. Seems like a lot of money for an animated series, but who really cares? It's just more South Park content, I guess. Not sure if this is exciting or just another day in the entertainment world.

    #SouthPark #Paramount #Streaming #EntertainmentNews #Boredom
    South Park is making headlines again. Trey Parker and Matt Stone have reached a deal with Paramount for a whopping $1.5 billion. That’s $300 million a year, just for streaming rights over the next five years. Seems like a lot of money for an animated series, but who really cares? It's just more South Park content, I guess. Not sure if this is exciting or just another day in the entertainment world. #SouthPark #Paramount #Streaming #EntertainmentNews #Boredom
    South Park : vers un accord à 1,5 milliard de dollars
    Le chiffre est colossal. Trey Parker et Matt Stone, créateurs de la série animée South Park, ont trouvé un accord avec la Paramount.En jeu : les droits de diffusion en streaming de South Park pour les 5 ans à venir sur Paramount+, et un pactole de 1,
    Like
    Love
    Wow
    Angry
    47
    1 Yorumlar 0 hisse senetleri 0 önizleme
  • It's infuriating to see Paramount+ sealing a jaw-dropping $1.5 billion deal for South Park, as if streaming wars are nothing but a cash grab! This historic agreement isn't just about animation; it's a blatant display of how the entertainment industry prioritizes profit over creativity. Five years of monopolizing a cultural icon while squeezing every dime out of viewers is a disgrace. Instead of fostering diverse content, they’re hoarding intellectual property like it's a gold mine! What happened to innovation? It’s time to wake up and realize that this reckless pursuit of money is ruining the art of storytelling.

    #SouthPark #StreamingWars #AnimationIndustry #ParamountPlus #ContentMonopoly
    It's infuriating to see Paramount+ sealing a jaw-dropping $1.5 billion deal for South Park, as if streaming wars are nothing but a cash grab! This historic agreement isn't just about animation; it's a blatant display of how the entertainment industry prioritizes profit over creativity. Five years of monopolizing a cultural icon while squeezing every dime out of viewers is a disgrace. Instead of fostering diverse content, they’re hoarding intellectual property like it's a gold mine! What happened to innovation? It’s time to wake up and realize that this reckless pursuit of money is ruining the art of storytelling. #SouthPark #StreamingWars #AnimationIndustry #ParamountPlus #ContentMonopoly
    GRAFFICA.INFO
    South Park firma el acuerdo más caro de la animación: 1.500 millones y una guerra detrás del streaming
    Paramount+ se queda con los derechos globales de South Park en un acuerdo histórico que redefine el valor del contenido de animación para adultos. La operación, valorada en 1.500 millones de dólares por cinco años, culmina meses de tensas negociacion
    1 Yorumlar 0 hisse senetleri 0 önizleme
  • AI, Alexa, Amazon, generative AI, voice assistant, technology, Daniel Rausch, Alexa+, engineering

    ## Introduction

    In the ever-evolving world of technology, Amazon has recently announced significant updates to its voice assistant, Alexa. The new version, dubbed Alexa+, has been developed using a staggering amount of generative AI tools. This initiative marks a pivotal moment for Amazon's engineering teams, as they leverage advanced artificial intelligence to enhance the functionality and perfor...
    AI, Alexa, Amazon, generative AI, voice assistant, technology, Daniel Rausch, Alexa+, engineering ## Introduction In the ever-evolving world of technology, Amazon has recently announced significant updates to its voice assistant, Alexa. The new version, dubbed Alexa+, has been developed using a staggering amount of generative AI tools. This initiative marks a pivotal moment for Amazon's engineering teams, as they leverage advanced artificial intelligence to enhance the functionality and perfor...
    Amazon Rebuilt Alexa Using a ‘Staggering’ Amount of AI Tools
    AI, Alexa, Amazon, generative AI, voice assistant, technology, Daniel Rausch, Alexa+, engineering ## Introduction In the ever-evolving world of technology, Amazon has recently announced significant updates to its voice assistant, Alexa. The new version, dubbed Alexa+, has been developed using a staggering amount of generative AI tools. This initiative marks a pivotal moment for Amazon's...
    Like
    Love
    Wow
    Angry
    Sad
    122
    1 Yorumlar 0 hisse senetleri 0 önizleme
  • In a world that spins endlessly, I find myself standing still, lost in the echoes of laughter that once filled my heart. The warmth of companionship feels like a distant memory, replaced by the cold reality of solitude. Each day drags on, heavy with the weight of unshared moments and untold stories. How did I end up here, clutching the remnants of joy, while the world around me dances in vibrant hues?

    I often wonder if anyone notices the silent battles I fight within. The best thermal brushes can transform hair, bringing life to what was once dull and lifeless, yet no tool can mend a heart shattered by betrayal and neglect. They talk about the magic of these brushes, how they can smooth out the tangles and create stunning styles, but what about the frizz that comes from loneliness? The ache that lingers long after the laughter fades?

    Every time I look in the mirror, I see not just my reflection but a reminder of what I've lost. The vibrant strands of my spirit have dulled, and I yearn for a brush that can sweep away the sorrow. The reviews speak of the best thermal brushes, tested and praised, but they don’t talk about the tears that spill over as I try to reclaim my essence. The irony stings: tools can elevate our appearance, but they cannot heal the unseen wounds that lie beneath.

    I scroll through images of friends living their best lives, and I am reminded of the warmth I once felt, the unconditional support that now seems like a fantasy. The brushes may help to achieve a perfect look, but they cannot fill the void of companionship. The ache in my chest serves as a constant reminder that no amount of styling can bring back the laughter shared, the moments cherished, or the love lost.

    As I stand in front of the mirror, I wish for a transformation that goes beyond the surface. I wish for a return to happiness, for the touch of a hand that understands the depths of my sorrow. The best thermal brush may create beauty, but I seek something deeper—a connection, a reason to smile again. Until then, I will continue to wander through this life, searching for solace in the shadows.

    #Loneliness #Heartbreak #EmotionalJourney #Healing #FindingSolace
    In a world that spins endlessly, I find myself standing still, lost in the echoes of laughter that once filled my heart. The warmth of companionship feels like a distant memory, replaced by the cold reality of solitude. Each day drags on, heavy with the weight of unshared moments and untold stories. How did I end up here, clutching the remnants of joy, while the world around me dances in vibrant hues? I often wonder if anyone notices the silent battles I fight within. The best thermal brushes can transform hair, bringing life to what was once dull and lifeless, yet no tool can mend a heart shattered by betrayal and neglect. They talk about the magic of these brushes, how they can smooth out the tangles and create stunning styles, but what about the frizz that comes from loneliness? The ache that lingers long after the laughter fades? Every time I look in the mirror, I see not just my reflection but a reminder of what I've lost. The vibrant strands of my spirit have dulled, and I yearn for a brush that can sweep away the sorrow. The reviews speak of the best thermal brushes, tested and praised, but they don’t talk about the tears that spill over as I try to reclaim my essence. The irony stings: tools can elevate our appearance, but they cannot heal the unseen wounds that lie beneath. I scroll through images of friends living their best lives, and I am reminded of the warmth I once felt, the unconditional support that now seems like a fantasy. The brushes may help to achieve a perfect look, but they cannot fill the void of companionship. The ache in my chest serves as a constant reminder that no amount of styling can bring back the laughter shared, the moments cherished, or the love lost. As I stand in front of the mirror, I wish for a transformation that goes beyond the surface. I wish for a return to happiness, for the touch of a hand that understands the depths of my sorrow. The best thermal brush may create beauty, but I seek something deeper—a connection, a reason to smile again. Until then, I will continue to wander through this life, searching for solace in the shadows. #Loneliness #Heartbreak #EmotionalJourney #Healing #FindingSolace
    3 Best Thermal Brush, Tested and Reviewed by WIRED (2025)
    Curious about the best thermal brush? Here’s what they can and can’t do for your hair, and which ones are worth buying.
    Like
    Love
    Wow
    Sad
    Angry
    365
    1 Yorumlar 0 hisse senetleri 0 önizleme
  • In the silence of my room, I find myself staring at the empty corners where dreams once blossomed. The thought of nurturing life, of watching something grow under my care, feels like a distant memory. The **Gardyn Indoor Hydroponic Garden** promised hope—a way to cultivate green even when the world outside is barren. But here I am, clutching my heart, feeling the weight of disappointment.

    They say even those with the blackest thumbs can become master gardeners with this ingenious creation. Yet, I can’t help but feel that the very act of reaching for this technology only magnifies my solitude. Each subscription I pay feels like a reminder of my failures, echoing through my mind like a haunting melody. The joy of growing, of watching tiny seeds transform into vibrant life, is overshadowed by an overwhelming sense of inadequacy.

    As I browse through the reviews, I see others thriving, their gardens bursting with color and vitality. It’s a sharp contrast to my own barren reality. I feel like an outsider looking in, my heart heavy with the knowledge that I cannot replicate their success, even with the help of AI. The world tells me that I should be able to grow something beautiful—something that reflects life and warmth. Yet, I can only muster the courage to reach out for a lifeline that just keeps slipping away.

    In moments of quiet despair, I question my worth. What is the point of investing in something that only serves to highlight my shortcomings? The **better growing through AI** feels like a cruel joke. It’s as if the universe is reminding me that no amount of technology can bridge the chasm of my isolation. I yearn for the simple joy of nurturing life, yet here I stand, a weary soul wrapped in the chains of disappointment.

    Every time I see the bright greens and vibrant reds of thriving plants online, it cuts deeper. I wonder if I will ever know that feeling, or if I will remain alone in this garden of shadows. The promise of a flourishing indoor garden now feels like a mirage, a fleeting glimpse of what could have been if only I were capable of growing beyond my sorrow.

    Perhaps it’s not just about gardening; perhaps it’s about connection—seeking companionship in a world that often feels cold. I long for someone who understands the weight of this solitude, who knows the struggle of wanting to cultivate something beautiful but feeling lost in the process. With every passing day, I realize that the seeds I wish to plant go beyond soil and water; they are a testament to my desire for companionship, for growth, for life.

    And so, I sit here, clutching my dreams tightly, hoping that someday I will learn to grow not just plants, but the courage to embrace the beauty around me despite the shadows that linger.

    #Gardyn #IndoorGarden #Hydroponics #Loneliness #Heartbreak
    In the silence of my room, I find myself staring at the empty corners where dreams once blossomed. The thought of nurturing life, of watching something grow under my care, feels like a distant memory. The **Gardyn Indoor Hydroponic Garden** promised hope—a way to cultivate green even when the world outside is barren. But here I am, clutching my heart, feeling the weight of disappointment. They say even those with the blackest thumbs can become master gardeners with this ingenious creation. Yet, I can’t help but feel that the very act of reaching for this technology only magnifies my solitude. Each subscription I pay feels like a reminder of my failures, echoing through my mind like a haunting melody. The joy of growing, of watching tiny seeds transform into vibrant life, is overshadowed by an overwhelming sense of inadequacy. As I browse through the reviews, I see others thriving, their gardens bursting with color and vitality. It’s a sharp contrast to my own barren reality. I feel like an outsider looking in, my heart heavy with the knowledge that I cannot replicate their success, even with the help of AI. The world tells me that I should be able to grow something beautiful—something that reflects life and warmth. Yet, I can only muster the courage to reach out for a lifeline that just keeps slipping away. In moments of quiet despair, I question my worth. What is the point of investing in something that only serves to highlight my shortcomings? The **better growing through AI** feels like a cruel joke. It’s as if the universe is reminding me that no amount of technology can bridge the chasm of my isolation. I yearn for the simple joy of nurturing life, yet here I stand, a weary soul wrapped in the chains of disappointment. Every time I see the bright greens and vibrant reds of thriving plants online, it cuts deeper. I wonder if I will ever know that feeling, or if I will remain alone in this garden of shadows. The promise of a flourishing indoor garden now feels like a mirage, a fleeting glimpse of what could have been if only I were capable of growing beyond my sorrow. Perhaps it’s not just about gardening; perhaps it’s about connection—seeking companionship in a world that often feels cold. I long for someone who understands the weight of this solitude, who knows the struggle of wanting to cultivate something beautiful but feeling lost in the process. With every passing day, I realize that the seeds I wish to plant go beyond soil and water; they are a testament to my desire for companionship, for growth, for life. And so, I sit here, clutching my dreams tightly, hoping that someday I will learn to grow not just plants, but the courage to embrace the beauty around me despite the shadows that linger. #Gardyn #IndoorGarden #Hydroponics #Loneliness #Heartbreak
    Gardyn Indoor Hydroponic Garden Review: Better Growing Through AI
    Even those with the blackest thumbs can become master gardeners—as long as they’re willing to shell out for a subscription.
    Like
    Love
    Wow
    Sad
    Angry
    273
    1 Yorumlar 0 hisse senetleri 0 önizleme
  • Hey everyone!

    Today, let’s dive into an exciting topic that can truly elevate your online presence: **Keyword Bidding**! Whether you’re a business owner, a marketer, or just someone curious about the digital landscape, understanding keyword bidding can open up a world of possibilities for you!

    So, what exactly is keyword bidding? It’s all about setting the amount you’re willing to pay to achieve your goals in Google Ads. Think of it as placing a bet on your future success! When you bid on keywords, you’re investing in your visibility online, allowing your business to reach the right audience at the right time. Isn’t that empowering?

    Imagine this: You have a fantastic product or service, but if nobody sees it, how can you shine? This is where keyword bidding comes into play! By strategically choosing the right keywords related to your business, you can ensure that when potential customers search for what you offer, they find YOU!

    Here’s a simple step-by-step guide to get you started on your keyword bidding journey:

    1. **Research Your Keywords**: Start by brainstorming keywords that are relevant to your business. Use tools like Google Keyword Planner to discover popular search terms. The more specific, the better!

    2. **Set Your Budget**: Determine how much you’re willing to spend. Remember, this is an investment in your growth! Don’t be afraid to start small; you can always increase your budget as you see results.

    3. **Choose Your Bids**: Decide how much you want to bid for each keyword. This can vary based on competition and your goals. Don’t forget to keep an eye on your competitors!

    4. **Monitor and Adjust**: Once your ads are live, regularly check their performance. Are certain keywords performing better than others? Adjust your bids accordingly to maximize your return on investment.

    5. **Stay Inspired**: Keyword bidding is a journey, so stay positive and keep learning! Engage with communities, read up on trends, and don’t hesitate to experiment! Your enthusiasm will fuel your success!

    Remember, every great achievement starts with a single step! Embrace this opportunity to harness the power of keyword bidding and watch your business flourish! You’ve got this! Let’s make those dreams a reality, one bid at a time!

    #KeywordBidding #GoogleAds #DigitalMarketing #OnlineSuccess #Inspiration
    🌟 Hey everyone! 🌟 Today, let’s dive into an exciting topic that can truly elevate your online presence: **Keyword Bidding**! 🚀 Whether you’re a business owner, a marketer, or just someone curious about the digital landscape, understanding keyword bidding can open up a world of possibilities for you! So, what exactly is keyword bidding? 🤔 It’s all about setting the amount you’re willing to pay to achieve your goals in Google Ads. Think of it as placing a bet on your future success! 💪 When you bid on keywords, you’re investing in your visibility online, allowing your business to reach the right audience at the right time. Isn’t that empowering? 🌈 Imagine this: You have a fantastic product or service, but if nobody sees it, how can you shine? 🌟 This is where keyword bidding comes into play! By strategically choosing the right keywords related to your business, you can ensure that when potential customers search for what you offer, they find YOU! 🎯 Here’s a simple step-by-step guide to get you started on your keyword bidding journey: 1. **Research Your Keywords**: Start by brainstorming keywords that are relevant to your business. Use tools like Google Keyword Planner to discover popular search terms. The more specific, the better! 🔍 2. **Set Your Budget**: Determine how much you’re willing to spend. Remember, this is an investment in your growth! Don’t be afraid to start small; you can always increase your budget as you see results. 💰 3. **Choose Your Bids**: Decide how much you want to bid for each keyword. This can vary based on competition and your goals. Don’t forget to keep an eye on your competitors! 👀 4. **Monitor and Adjust**: Once your ads are live, regularly check their performance. Are certain keywords performing better than others? Adjust your bids accordingly to maximize your return on investment. 📈 5. **Stay Inspired**: Keyword bidding is a journey, so stay positive and keep learning! Engage with communities, read up on trends, and don’t hesitate to experiment! Your enthusiasm will fuel your success! 🌺 Remember, every great achievement starts with a single step! 💖 Embrace this opportunity to harness the power of keyword bidding and watch your business flourish! 🌼 You’ve got this! Let’s make those dreams a reality, one bid at a time! 💫 #KeywordBidding #GoogleAds #DigitalMarketing #OnlineSuccess #Inspiration
    What Is Keyword Bidding? A Beginner’s Step-by-Step Guide
    Keyword bidding involves setting how much you’re willing to pay to reach a certain goal in Google Ads.
    Like
    Love
    Wow
    Sad
    Angry
    548
    1 Yorumlar 0 hisse senetleri 0 önizleme
  • In a world where connections are fading, I find myself lost in a sea of solitude. Just as Trump enters the realm of communications with his new Trump Mobile and the golden phone, I sit here, clutching my heart, feeling the weight of unfulfilled promises and empty conversations. It's as if the advancements around me only serve to remind me of what I lack—the warmth of genuine human connection, the joy of shared laughter, and the solace of true companionship.

    Every notification that lights up my screen feels like a cruel joke, a reminder that while the world spins on with its shiny new gadgets, I remain trapped in my own silence. The allure of a golden phone seems so distant, so trivial, when the echoes of loneliness fill my days. The glimmer of Trump Mobile shines bright, but it can't reach into the depths of my despair, where the shadows of abandonment linger.

    I scroll through my feed, watching as others celebrate their achievements, their connections, their lives full of color. Meanwhile, I sit in my monochrome reality, feeling like a ghost in a bustling city, invisible and unheard. The laughter that surrounds me is a haunting melody, one that I cannot join. The truth is, no amount of technology can bridge the chasm between me and the warmth of companionship.

    With each passing day, the world becomes more connected, yet I feel more isolated. The innovations we embrace, such as Trump Mobile, only amplify my solitude. I wonder if they, too, feel the ache of loneliness beneath their glossy exteriors. In this age of constant communication, why do I still feel so far away from everyone?

    The golden hue of the new phone reflects the emptiness in my heart. It’s beautiful, yes, but it cannot replace the laughter of a friend or the comforting presence of someone who truly understands. I find myself yearning for something more profound than the superficial interactions that fill my timeline. I long for the raw, unfiltered moments—the shared tears, the heartfelt conversations, the true bonds that technology cannot replicate.

    As Trump steps into a world of connections, I can’t help but wonder if he feels the same pang of isolation that I do. Does he, too, experience nights filled with unspoken words and unshared experiences? The reality is, amidst the buzz of new launches and innovations, we are all searching for something—something that transcends the screens and the distance.

    In this moment of reflection, I close my eyes and wish for a day when the technology we create will not only connect us in a virtual sense but also heal the wounds of our aching hearts. Until then, I remain here, feeling the weight of my solitude, counting the days until I can find my way back to the warmth of true connection.

    #Loneliness #Isolation #Connection #Heartbreak #Technology
    In a world where connections are fading, I find myself lost in a sea of solitude. Just as Trump enters the realm of communications with his new Trump Mobile and the golden phone, I sit here, clutching my heart, feeling the weight of unfulfilled promises and empty conversations. It's as if the advancements around me only serve to remind me of what I lack—the warmth of genuine human connection, the joy of shared laughter, and the solace of true companionship. Every notification that lights up my screen feels like a cruel joke, a reminder that while the world spins on with its shiny new gadgets, I remain trapped in my own silence. The allure of a golden phone seems so distant, so trivial, when the echoes of loneliness fill my days. The glimmer of Trump Mobile shines bright, but it can't reach into the depths of my despair, where the shadows of abandonment linger. I scroll through my feed, watching as others celebrate their achievements, their connections, their lives full of color. Meanwhile, I sit in my monochrome reality, feeling like a ghost in a bustling city, invisible and unheard. The laughter that surrounds me is a haunting melody, one that I cannot join. The truth is, no amount of technology can bridge the chasm between me and the warmth of companionship. With each passing day, the world becomes more connected, yet I feel more isolated. The innovations we embrace, such as Trump Mobile, only amplify my solitude. I wonder if they, too, feel the ache of loneliness beneath their glossy exteriors. In this age of constant communication, why do I still feel so far away from everyone? The golden hue of the new phone reflects the emptiness in my heart. It’s beautiful, yes, but it cannot replace the laughter of a friend or the comforting presence of someone who truly understands. I find myself yearning for something more profound than the superficial interactions that fill my timeline. I long for the raw, unfiltered moments—the shared tears, the heartfelt conversations, the true bonds that technology cannot replicate. As Trump steps into a world of connections, I can’t help but wonder if he feels the same pang of isolation that I do. Does he, too, experience nights filled with unspoken words and unshared experiences? The reality is, amidst the buzz of new launches and innovations, we are all searching for something—something that transcends the screens and the distance. In this moment of reflection, I close my eyes and wish for a day when the technology we create will not only connect us in a virtual sense but also heal the wounds of our aching hearts. Until then, I remain here, feeling the weight of my solitude, counting the days until I can find my way back to the warmth of true connection. #Loneliness #Isolation #Connection #Heartbreak #Technology
    ترامب يدخل عالم الاتصالات: إطلاق شبكة Trump Mobile وهاتف ذهبي جديد
    The post ترامب يدخل عالم الاتصالات: إطلاق شبكة Trump Mobile وهاتف ذهبي جديد appeared first on عرب هاردوير.
    Like
    Love
    Wow
    Sad
    Angry
    540
    1 Yorumlar 0 hisse senetleri 0 önizleme
  • Ankur Kothari Q&A: Customer Engagement Book Interview

    Reading Time: 9 minutes
    In marketing, data isn’t a buzzword. It’s the lifeblood of all successful campaigns.
    But are you truly harnessing its power, or are you drowning in a sea of information? To answer this question, we sat down with Ankur Kothari, a seasoned Martech expert, to dive deep into this crucial topic.
    This interview, originally conducted for Chapter 6 of “The Customer Engagement Book: Adapt or Die” explores how businesses can translate raw data into actionable insights that drive real results.
    Ankur shares his wealth of knowledge on identifying valuable customer engagement data, distinguishing between signal and noise, and ultimately, shaping real-time strategies that keep companies ahead of the curve.

     
    Ankur Kothari Q&A Interview
    1. What types of customer engagement data are most valuable for making strategic business decisions?
    Primarily, there are four different buckets of customer engagement data. I would begin with behavioral data, encompassing website interaction, purchase history, and other app usage patterns.
    Second would be demographic information: age, location, income, and other relevant personal characteristics.
    Third would be sentiment analysis, where we derive information from social media interaction, customer feedback, or other customer reviews.
    Fourth would be the customer journey data.

    We track touchpoints across various channels of the customers to understand the customer journey path and conversion. Combining these four primary sources helps us understand the engagement data.

    2. How do you distinguish between data that is actionable versus data that is just noise?
    First is keeping relevant to your business objectives, making actionable data that directly relates to your specific goals or KPIs, and then taking help from statistical significance.
    Actionable data shows clear patterns or trends that are statistically valid, whereas other data consists of random fluctuations or outliers, which may not be what you are interested in.

    You also want to make sure that there is consistency across sources.
    Actionable insights are typically corroborated by multiple data points or channels, while other data or noise can be more isolated and contradictory.
    Actionable data suggests clear opportunities for improvement or decision making, whereas noise does not lead to meaningful actions or changes in strategy.

    By applying these criteria, I can effectively filter out the noise and focus on data that delivers or drives valuable business decisions.

    3. How can customer engagement data be used to identify and prioritize new business opportunities?
    First, it helps us to uncover unmet needs.

    By analyzing the customer feedback, touch points, support interactions, or usage patterns, we can identify the gaps in our current offerings or areas where customers are experiencing pain points.

    Second would be identifying emerging needs.
    Monitoring changes in customer behavior or preferences over time can reveal new market trends or shifts in demand, allowing my company to adapt their products or services accordingly.
    Third would be segmentation analysis.
    Detailed customer data analysis enables us to identify unserved or underserved segments or niche markets that may represent untapped opportunities for growth or expansion into newer areas and new geographies.
    Last is to build competitive differentiation.

    Engagement data can highlight where our companies outperform competitors, helping us to prioritize opportunities that leverage existing strengths and unique selling propositions.

    4. Can you share an example of where data insights directly influenced a critical decision?
    I will share an example from my previous organization at one of the financial services where we were very data-driven, which made a major impact on our critical decision regarding our credit card offerings.
    We analyzed the customer engagement data, and we discovered that a large segment of our millennial customers were underutilizing our traditional credit cards but showed high engagement with mobile payment platforms.
    That insight led us to develop and launch our first digital credit card product with enhanced mobile features and rewards tailored to the millennial spending habits. Since we had access to a lot of transactional data as well, we were able to build a financial product which met that specific segment’s needs.

    That data-driven decision resulted in a 40% increase in our new credit card applications from this demographic within the first quarter of the launch. Subsequently, our market share improved in that specific segment, which was very crucial.

    5. Are there any other examples of ways that you see customer engagement data being able to shape marketing strategy in real time?
    When it comes to using the engagement data in real-time, we do quite a few things. In the recent past two, three years, we are using that for dynamic content personalization, adjusting the website content, email messaging, or ad creative based on real-time user behavior and preferences.
    We automate campaign optimization using specific AI-driven tools to continuously analyze performance metrics and automatically reallocate the budget to top-performing channels or ad segments.
    Then we also build responsive social media engagement platforms like monitoring social media sentiments and trending topics to quickly adapt the messaging and create timely and relevant content.

    With one-on-one personalization, we do a lot of A/B testing as part of the overall rapid testing and market elements like subject lines, CTAs, and building various successful variants of the campaigns.

    6. How are you doing the 1:1 personalization?
    We have advanced CDP systems, and we are tracking each customer’s behavior in real-time. So the moment they move to different channels, we know what the context is, what the relevance is, and the recent interaction points, so we can cater the right offer.
    So for example, if you looked at a certain offer on the website and you came from Google, and then the next day you walk into an in-person interaction, our agent will already know that you were looking at that offer.
    That gives our customer or potential customer more one-to-one personalization instead of just segment-based or bulk interaction kind of experience.

    We have a huge team of data scientists, data analysts, and AI model creators who help us to analyze big volumes of data and bring the right insights to our marketing and sales team so that they can provide the right experience to our customers.

    7. What role does customer engagement data play in influencing cross-functional decisions, such as with product development, sales, and customer service?
    Primarily with product development — we have different products, not just the financial products or products whichever organizations sell, but also various products like mobile apps or websites they use for transactions. So that kind of product development gets improved.
    The engagement data helps our sales and marketing teams create more targeted campaigns, optimize channel selection, and refine messaging to resonate with specific customer segments.

    Customer service also gets helped by anticipating common issues, personalizing support interactions over the phone or email or chat, and proactively addressing potential problems, leading to improved customer satisfaction and retention.

    So in general, cross-functional application of engagement improves the customer-centric approach throughout the organization.

    8. What do you think some of the main challenges marketers face when trying to translate customer engagement data into actionable business insights?
    I think the huge amount of data we are dealing with. As we are getting more digitally savvy and most of the customers are moving to digital channels, we are getting a lot of data, and that sheer volume of data can be overwhelming, making it very difficult to identify truly meaningful patterns and insights.

    Because of the huge data overload, we create data silos in this process, so information often exists in separate systems across different departments. We are not able to build a holistic view of customer engagement.

    Because of data silos and overload of data, data quality issues appear. There is inconsistency, and inaccurate data can lead to incorrect insights or poor decision-making. Quality issues could also be due to the wrong format of the data, or the data is stale and no longer relevant.
    As we are growing and adding more people to help us understand customer engagement, I’ve also noticed that technical folks, especially data scientists and data analysts, lack skills to properly interpret the data or apply data insights effectively.
    So there’s a lack of understanding of marketing and sales as domains.
    It’s a huge effort and can take a lot of investment.

    Not being able to calculate the ROI of your overall investment is a big challenge that many organizations are facing.

    9. Why do you think the analysts don’t have the business acumen to properly do more than analyze the data?
    If people do not have the right idea of why we are collecting this data, we collect a lot of noise, and that brings in huge volumes of data. If you cannot stop that from step one—not bringing noise into the data system—that cannot be done by just technical folks or people who do not have business knowledge.
    Business people do not know everything about what data is being collected from which source and what data they need. It’s a gap between business domain knowledge, specifically marketing and sales needs, and technical folks who don’t have a lot of exposure to that side.

    Similarly, marketing business people do not have much exposure to the technical side — what’s possible to do with data, how much effort it takes, what’s relevant versus not relevant, and how to prioritize which data sources will be most important.

    10. Do you have any suggestions for how this can be overcome, or have you seen it in action where it has been solved before?
    First, cross-functional training: training different roles to help them understand why we’re doing this and what the business goals are, giving technical people exposure to what marketing and sales teams do.
    And giving business folks exposure to the technology side through training on different tools, strategies, and the roadmap of data integrations.
    The second is helping teams work more collaboratively. So it’s not like the technology team works in a silo and comes back when their work is done, and then marketing and sales teams act upon it.

    Now we’re making it more like one team. You work together so that you can complement each other, and we have a better strategy from day one.

    11. How do you address skepticism or resistance from stakeholders when presenting data-driven recommendations?
    We present clear business cases where we demonstrate how data-driven recommendations can directly align with business objectives and potential ROI.
    We build compelling visualizations, easy-to-understand charts and graphs that clearly illustrate the insights and the implications for business goals.

    We also do a lot of POCs and pilot projects with small-scale implementations to showcase tangible results and build confidence in the data-driven approach throughout the organization.

    12. What technologies or tools have you found most effective for gathering and analyzing customer engagement data?
    I’ve found that Customer Data Platforms help us unify customer data from various sources, providing a comprehensive view of customer interactions across touch points.
    Having advanced analytics platforms — tools with AI and machine learning capabilities that can process large volumes of data and uncover complex patterns and insights — is a great value to us.
    We always use, or many organizations use, marketing automation systems to improve marketing team productivity, helping us track and analyze customer interactions across multiple channels.
    Another thing is social media listening tools, wherever your brand is mentioned or you want to measure customer sentiment over social media, or track the engagement of your campaigns across social media platforms.

    Last is web analytical tools, which provide detailed insights into your website visitors’ behaviors and engagement metrics, for browser apps, small browser apps, various devices, and mobile apps.

    13. How do you ensure data quality and consistency across multiple channels to make these informed decisions?
    We established clear guidelines for data collection, storage, and usage across all channels to maintain consistency. Then we use data integration platforms — tools that consolidate data from various sources into a single unified view, reducing discrepancies and inconsistencies.
    While we collect data from different sources, we clean the data so it becomes cleaner with every stage of processing.
    We also conduct regular data audits — performing periodic checks to identify and rectify data quality issues, ensuring accuracy and reliability of information. We also deploy standardized data formats.

    On top of that, we have various automated data cleansing tools, specific software to detect and correct data errors, redundancies, duplicates, and inconsistencies in data sets automatically.

    14. How do you see the role of customer engagement data evolving in shaping business strategies over the next five years?
    The first thing that’s been the biggest trend from the past two years is AI-driven decision making, which I think will become more prevalent, with advanced algorithms processing vast amounts of engagement data in real-time to inform strategic choices.
    Somewhat related to this is predictive analytics, which will play an even larger role, enabling businesses to anticipate customer needs and market trends with more accuracy and better predictive capabilities.
    We also touched upon hyper-personalization. We are all trying to strive toward more hyper-personalization at scale, which is more one-on-one personalization, as we are increasingly capturing more engagement data and have bigger systems and infrastructure to support processing those large volumes of data so we can achieve those hyper-personalization use cases.
    As the world is collecting more data, privacy concerns and regulations come into play.
    I believe in the next few years there will be more innovation toward how businesses can collect data ethically and what the usage practices are, leading to more transparent and consent-based engagement data strategies.
    And lastly, I think about the integration of engagement data, which is always a big challenge. I believe as we’re solving those integration challenges, we are adding more and more complex data sources to the picture.

    So I think there will need to be more innovation or sophistication brought into data integration strategies, which will help us take a truly customer-centric approach to strategy formulation.

     
    This interview Q&A was hosted with Ankur Kothari, a previous Martech Executive, for Chapter 6 of The Customer Engagement Book: Adapt or Die.
    Download the PDF or request a physical copy of the book here.
    The post Ankur Kothari Q&A: Customer Engagement Book Interview appeared first on MoEngage.
    #ankur #kothari #qampampa #customer #engagement
    Ankur Kothari Q&A: Customer Engagement Book Interview
    Reading Time: 9 minutes In marketing, data isn’t a buzzword. It’s the lifeblood of all successful campaigns. But are you truly harnessing its power, or are you drowning in a sea of information? To answer this question, we sat down with Ankur Kothari, a seasoned Martech expert, to dive deep into this crucial topic. This interview, originally conducted for Chapter 6 of “The Customer Engagement Book: Adapt or Die” explores how businesses can translate raw data into actionable insights that drive real results. Ankur shares his wealth of knowledge on identifying valuable customer engagement data, distinguishing between signal and noise, and ultimately, shaping real-time strategies that keep companies ahead of the curve.   Ankur Kothari Q&A Interview 1. What types of customer engagement data are most valuable for making strategic business decisions? Primarily, there are four different buckets of customer engagement data. I would begin with behavioral data, encompassing website interaction, purchase history, and other app usage patterns. Second would be demographic information: age, location, income, and other relevant personal characteristics. Third would be sentiment analysis, where we derive information from social media interaction, customer feedback, or other customer reviews. Fourth would be the customer journey data. We track touchpoints across various channels of the customers to understand the customer journey path and conversion. Combining these four primary sources helps us understand the engagement data. 2. How do you distinguish between data that is actionable versus data that is just noise? First is keeping relevant to your business objectives, making actionable data that directly relates to your specific goals or KPIs, and then taking help from statistical significance. Actionable data shows clear patterns or trends that are statistically valid, whereas other data consists of random fluctuations or outliers, which may not be what you are interested in. You also want to make sure that there is consistency across sources. Actionable insights are typically corroborated by multiple data points or channels, while other data or noise can be more isolated and contradictory. Actionable data suggests clear opportunities for improvement or decision making, whereas noise does not lead to meaningful actions or changes in strategy. By applying these criteria, I can effectively filter out the noise and focus on data that delivers or drives valuable business decisions. 3. How can customer engagement data be used to identify and prioritize new business opportunities? First, it helps us to uncover unmet needs. By analyzing the customer feedback, touch points, support interactions, or usage patterns, we can identify the gaps in our current offerings or areas where customers are experiencing pain points. Second would be identifying emerging needs. Monitoring changes in customer behavior or preferences over time can reveal new market trends or shifts in demand, allowing my company to adapt their products or services accordingly. Third would be segmentation analysis. Detailed customer data analysis enables us to identify unserved or underserved segments or niche markets that may represent untapped opportunities for growth or expansion into newer areas and new geographies. Last is to build competitive differentiation. Engagement data can highlight where our companies outperform competitors, helping us to prioritize opportunities that leverage existing strengths and unique selling propositions. 4. Can you share an example of where data insights directly influenced a critical decision? I will share an example from my previous organization at one of the financial services where we were very data-driven, which made a major impact on our critical decision regarding our credit card offerings. We analyzed the customer engagement data, and we discovered that a large segment of our millennial customers were underutilizing our traditional credit cards but showed high engagement with mobile payment platforms. That insight led us to develop and launch our first digital credit card product with enhanced mobile features and rewards tailored to the millennial spending habits. Since we had access to a lot of transactional data as well, we were able to build a financial product which met that specific segment’s needs. That data-driven decision resulted in a 40% increase in our new credit card applications from this demographic within the first quarter of the launch. Subsequently, our market share improved in that specific segment, which was very crucial. 5. Are there any other examples of ways that you see customer engagement data being able to shape marketing strategy in real time? When it comes to using the engagement data in real-time, we do quite a few things. In the recent past two, three years, we are using that for dynamic content personalization, adjusting the website content, email messaging, or ad creative based on real-time user behavior and preferences. We automate campaign optimization using specific AI-driven tools to continuously analyze performance metrics and automatically reallocate the budget to top-performing channels or ad segments. Then we also build responsive social media engagement platforms like monitoring social media sentiments and trending topics to quickly adapt the messaging and create timely and relevant content. With one-on-one personalization, we do a lot of A/B testing as part of the overall rapid testing and market elements like subject lines, CTAs, and building various successful variants of the campaigns. 6. How are you doing the 1:1 personalization? We have advanced CDP systems, and we are tracking each customer’s behavior in real-time. So the moment they move to different channels, we know what the context is, what the relevance is, and the recent interaction points, so we can cater the right offer. So for example, if you looked at a certain offer on the website and you came from Google, and then the next day you walk into an in-person interaction, our agent will already know that you were looking at that offer. That gives our customer or potential customer more one-to-one personalization instead of just segment-based or bulk interaction kind of experience. We have a huge team of data scientists, data analysts, and AI model creators who help us to analyze big volumes of data and bring the right insights to our marketing and sales team so that they can provide the right experience to our customers. 7. What role does customer engagement data play in influencing cross-functional decisions, such as with product development, sales, and customer service? Primarily with product development — we have different products, not just the financial products or products whichever organizations sell, but also various products like mobile apps or websites they use for transactions. So that kind of product development gets improved. The engagement data helps our sales and marketing teams create more targeted campaigns, optimize channel selection, and refine messaging to resonate with specific customer segments. Customer service also gets helped by anticipating common issues, personalizing support interactions over the phone or email or chat, and proactively addressing potential problems, leading to improved customer satisfaction and retention. So in general, cross-functional application of engagement improves the customer-centric approach throughout the organization. 8. What do you think some of the main challenges marketers face when trying to translate customer engagement data into actionable business insights? I think the huge amount of data we are dealing with. As we are getting more digitally savvy and most of the customers are moving to digital channels, we are getting a lot of data, and that sheer volume of data can be overwhelming, making it very difficult to identify truly meaningful patterns and insights. Because of the huge data overload, we create data silos in this process, so information often exists in separate systems across different departments. We are not able to build a holistic view of customer engagement. Because of data silos and overload of data, data quality issues appear. There is inconsistency, and inaccurate data can lead to incorrect insights or poor decision-making. Quality issues could also be due to the wrong format of the data, or the data is stale and no longer relevant. As we are growing and adding more people to help us understand customer engagement, I’ve also noticed that technical folks, especially data scientists and data analysts, lack skills to properly interpret the data or apply data insights effectively. So there’s a lack of understanding of marketing and sales as domains. It’s a huge effort and can take a lot of investment. Not being able to calculate the ROI of your overall investment is a big challenge that many organizations are facing. 9. Why do you think the analysts don’t have the business acumen to properly do more than analyze the data? If people do not have the right idea of why we are collecting this data, we collect a lot of noise, and that brings in huge volumes of data. If you cannot stop that from step one—not bringing noise into the data system—that cannot be done by just technical folks or people who do not have business knowledge. Business people do not know everything about what data is being collected from which source and what data they need. It’s a gap between business domain knowledge, specifically marketing and sales needs, and technical folks who don’t have a lot of exposure to that side. Similarly, marketing business people do not have much exposure to the technical side — what’s possible to do with data, how much effort it takes, what’s relevant versus not relevant, and how to prioritize which data sources will be most important. 10. Do you have any suggestions for how this can be overcome, or have you seen it in action where it has been solved before? First, cross-functional training: training different roles to help them understand why we’re doing this and what the business goals are, giving technical people exposure to what marketing and sales teams do. And giving business folks exposure to the technology side through training on different tools, strategies, and the roadmap of data integrations. The second is helping teams work more collaboratively. So it’s not like the technology team works in a silo and comes back when their work is done, and then marketing and sales teams act upon it. Now we’re making it more like one team. You work together so that you can complement each other, and we have a better strategy from day one. 11. How do you address skepticism or resistance from stakeholders when presenting data-driven recommendations? We present clear business cases where we demonstrate how data-driven recommendations can directly align with business objectives and potential ROI. We build compelling visualizations, easy-to-understand charts and graphs that clearly illustrate the insights and the implications for business goals. We also do a lot of POCs and pilot projects with small-scale implementations to showcase tangible results and build confidence in the data-driven approach throughout the organization. 12. What technologies or tools have you found most effective for gathering and analyzing customer engagement data? I’ve found that Customer Data Platforms help us unify customer data from various sources, providing a comprehensive view of customer interactions across touch points. Having advanced analytics platforms — tools with AI and machine learning capabilities that can process large volumes of data and uncover complex patterns and insights — is a great value to us. We always use, or many organizations use, marketing automation systems to improve marketing team productivity, helping us track and analyze customer interactions across multiple channels. Another thing is social media listening tools, wherever your brand is mentioned or you want to measure customer sentiment over social media, or track the engagement of your campaigns across social media platforms. Last is web analytical tools, which provide detailed insights into your website visitors’ behaviors and engagement metrics, for browser apps, small browser apps, various devices, and mobile apps. 13. How do you ensure data quality and consistency across multiple channels to make these informed decisions? We established clear guidelines for data collection, storage, and usage across all channels to maintain consistency. Then we use data integration platforms — tools that consolidate data from various sources into a single unified view, reducing discrepancies and inconsistencies. While we collect data from different sources, we clean the data so it becomes cleaner with every stage of processing. We also conduct regular data audits — performing periodic checks to identify and rectify data quality issues, ensuring accuracy and reliability of information. We also deploy standardized data formats. On top of that, we have various automated data cleansing tools, specific software to detect and correct data errors, redundancies, duplicates, and inconsistencies in data sets automatically. 14. How do you see the role of customer engagement data evolving in shaping business strategies over the next five years? The first thing that’s been the biggest trend from the past two years is AI-driven decision making, which I think will become more prevalent, with advanced algorithms processing vast amounts of engagement data in real-time to inform strategic choices. Somewhat related to this is predictive analytics, which will play an even larger role, enabling businesses to anticipate customer needs and market trends with more accuracy and better predictive capabilities. We also touched upon hyper-personalization. We are all trying to strive toward more hyper-personalization at scale, which is more one-on-one personalization, as we are increasingly capturing more engagement data and have bigger systems and infrastructure to support processing those large volumes of data so we can achieve those hyper-personalization use cases. As the world is collecting more data, privacy concerns and regulations come into play. I believe in the next few years there will be more innovation toward how businesses can collect data ethically and what the usage practices are, leading to more transparent and consent-based engagement data strategies. And lastly, I think about the integration of engagement data, which is always a big challenge. I believe as we’re solving those integration challenges, we are adding more and more complex data sources to the picture. So I think there will need to be more innovation or sophistication brought into data integration strategies, which will help us take a truly customer-centric approach to strategy formulation.   This interview Q&A was hosted with Ankur Kothari, a previous Martech Executive, for Chapter 6 of The Customer Engagement Book: Adapt or Die. Download the PDF or request a physical copy of the book here. The post Ankur Kothari Q&A: Customer Engagement Book Interview appeared first on MoEngage. #ankur #kothari #qampampa #customer #engagement
    WWW.MOENGAGE.COM
    Ankur Kothari Q&A: Customer Engagement Book Interview
    Reading Time: 9 minutes In marketing, data isn’t a buzzword. It’s the lifeblood of all successful campaigns. But are you truly harnessing its power, or are you drowning in a sea of information? To answer this question (and many others), we sat down with Ankur Kothari, a seasoned Martech expert, to dive deep into this crucial topic. This interview, originally conducted for Chapter 6 of “The Customer Engagement Book: Adapt or Die” explores how businesses can translate raw data into actionable insights that drive real results. Ankur shares his wealth of knowledge on identifying valuable customer engagement data, distinguishing between signal and noise, and ultimately, shaping real-time strategies that keep companies ahead of the curve.   Ankur Kothari Q&A Interview 1. What types of customer engagement data are most valuable for making strategic business decisions? Primarily, there are four different buckets of customer engagement data. I would begin with behavioral data, encompassing website interaction, purchase history, and other app usage patterns. Second would be demographic information: age, location, income, and other relevant personal characteristics. Third would be sentiment analysis, where we derive information from social media interaction, customer feedback, or other customer reviews. Fourth would be the customer journey data. We track touchpoints across various channels of the customers to understand the customer journey path and conversion. Combining these four primary sources helps us understand the engagement data. 2. How do you distinguish between data that is actionable versus data that is just noise? First is keeping relevant to your business objectives, making actionable data that directly relates to your specific goals or KPIs, and then taking help from statistical significance. Actionable data shows clear patterns or trends that are statistically valid, whereas other data consists of random fluctuations or outliers, which may not be what you are interested in. You also want to make sure that there is consistency across sources. Actionable insights are typically corroborated by multiple data points or channels, while other data or noise can be more isolated and contradictory. Actionable data suggests clear opportunities for improvement or decision making, whereas noise does not lead to meaningful actions or changes in strategy. By applying these criteria, I can effectively filter out the noise and focus on data that delivers or drives valuable business decisions. 3. How can customer engagement data be used to identify and prioritize new business opportunities? First, it helps us to uncover unmet needs. By analyzing the customer feedback, touch points, support interactions, or usage patterns, we can identify the gaps in our current offerings or areas where customers are experiencing pain points. Second would be identifying emerging needs. Monitoring changes in customer behavior or preferences over time can reveal new market trends or shifts in demand, allowing my company to adapt their products or services accordingly. Third would be segmentation analysis. Detailed customer data analysis enables us to identify unserved or underserved segments or niche markets that may represent untapped opportunities for growth or expansion into newer areas and new geographies. Last is to build competitive differentiation. Engagement data can highlight where our companies outperform competitors, helping us to prioritize opportunities that leverage existing strengths and unique selling propositions. 4. Can you share an example of where data insights directly influenced a critical decision? I will share an example from my previous organization at one of the financial services where we were very data-driven, which made a major impact on our critical decision regarding our credit card offerings. We analyzed the customer engagement data, and we discovered that a large segment of our millennial customers were underutilizing our traditional credit cards but showed high engagement with mobile payment platforms. That insight led us to develop and launch our first digital credit card product with enhanced mobile features and rewards tailored to the millennial spending habits. Since we had access to a lot of transactional data as well, we were able to build a financial product which met that specific segment’s needs. That data-driven decision resulted in a 40% increase in our new credit card applications from this demographic within the first quarter of the launch. Subsequently, our market share improved in that specific segment, which was very crucial. 5. Are there any other examples of ways that you see customer engagement data being able to shape marketing strategy in real time? When it comes to using the engagement data in real-time, we do quite a few things. In the recent past two, three years, we are using that for dynamic content personalization, adjusting the website content, email messaging, or ad creative based on real-time user behavior and preferences. We automate campaign optimization using specific AI-driven tools to continuously analyze performance metrics and automatically reallocate the budget to top-performing channels or ad segments. Then we also build responsive social media engagement platforms like monitoring social media sentiments and trending topics to quickly adapt the messaging and create timely and relevant content. With one-on-one personalization, we do a lot of A/B testing as part of the overall rapid testing and market elements like subject lines, CTAs, and building various successful variants of the campaigns. 6. How are you doing the 1:1 personalization? We have advanced CDP systems, and we are tracking each customer’s behavior in real-time. So the moment they move to different channels, we know what the context is, what the relevance is, and the recent interaction points, so we can cater the right offer. So for example, if you looked at a certain offer on the website and you came from Google, and then the next day you walk into an in-person interaction, our agent will already know that you were looking at that offer. That gives our customer or potential customer more one-to-one personalization instead of just segment-based or bulk interaction kind of experience. We have a huge team of data scientists, data analysts, and AI model creators who help us to analyze big volumes of data and bring the right insights to our marketing and sales team so that they can provide the right experience to our customers. 7. What role does customer engagement data play in influencing cross-functional decisions, such as with product development, sales, and customer service? Primarily with product development — we have different products, not just the financial products or products whichever organizations sell, but also various products like mobile apps or websites they use for transactions. So that kind of product development gets improved. The engagement data helps our sales and marketing teams create more targeted campaigns, optimize channel selection, and refine messaging to resonate with specific customer segments. Customer service also gets helped by anticipating common issues, personalizing support interactions over the phone or email or chat, and proactively addressing potential problems, leading to improved customer satisfaction and retention. So in general, cross-functional application of engagement improves the customer-centric approach throughout the organization. 8. What do you think some of the main challenges marketers face when trying to translate customer engagement data into actionable business insights? I think the huge amount of data we are dealing with. As we are getting more digitally savvy and most of the customers are moving to digital channels, we are getting a lot of data, and that sheer volume of data can be overwhelming, making it very difficult to identify truly meaningful patterns and insights. Because of the huge data overload, we create data silos in this process, so information often exists in separate systems across different departments. We are not able to build a holistic view of customer engagement. Because of data silos and overload of data, data quality issues appear. There is inconsistency, and inaccurate data can lead to incorrect insights or poor decision-making. Quality issues could also be due to the wrong format of the data, or the data is stale and no longer relevant. As we are growing and adding more people to help us understand customer engagement, I’ve also noticed that technical folks, especially data scientists and data analysts, lack skills to properly interpret the data or apply data insights effectively. So there’s a lack of understanding of marketing and sales as domains. It’s a huge effort and can take a lot of investment. Not being able to calculate the ROI of your overall investment is a big challenge that many organizations are facing. 9. Why do you think the analysts don’t have the business acumen to properly do more than analyze the data? If people do not have the right idea of why we are collecting this data, we collect a lot of noise, and that brings in huge volumes of data. If you cannot stop that from step one—not bringing noise into the data system—that cannot be done by just technical folks or people who do not have business knowledge. Business people do not know everything about what data is being collected from which source and what data they need. It’s a gap between business domain knowledge, specifically marketing and sales needs, and technical folks who don’t have a lot of exposure to that side. Similarly, marketing business people do not have much exposure to the technical side — what’s possible to do with data, how much effort it takes, what’s relevant versus not relevant, and how to prioritize which data sources will be most important. 10. Do you have any suggestions for how this can be overcome, or have you seen it in action where it has been solved before? First, cross-functional training: training different roles to help them understand why we’re doing this and what the business goals are, giving technical people exposure to what marketing and sales teams do. And giving business folks exposure to the technology side through training on different tools, strategies, and the roadmap of data integrations. The second is helping teams work more collaboratively. So it’s not like the technology team works in a silo and comes back when their work is done, and then marketing and sales teams act upon it. Now we’re making it more like one team. You work together so that you can complement each other, and we have a better strategy from day one. 11. How do you address skepticism or resistance from stakeholders when presenting data-driven recommendations? We present clear business cases where we demonstrate how data-driven recommendations can directly align with business objectives and potential ROI. We build compelling visualizations, easy-to-understand charts and graphs that clearly illustrate the insights and the implications for business goals. We also do a lot of POCs and pilot projects with small-scale implementations to showcase tangible results and build confidence in the data-driven approach throughout the organization. 12. What technologies or tools have you found most effective for gathering and analyzing customer engagement data? I’ve found that Customer Data Platforms help us unify customer data from various sources, providing a comprehensive view of customer interactions across touch points. Having advanced analytics platforms — tools with AI and machine learning capabilities that can process large volumes of data and uncover complex patterns and insights — is a great value to us. We always use, or many organizations use, marketing automation systems to improve marketing team productivity, helping us track and analyze customer interactions across multiple channels. Another thing is social media listening tools, wherever your brand is mentioned or you want to measure customer sentiment over social media, or track the engagement of your campaigns across social media platforms. Last is web analytical tools, which provide detailed insights into your website visitors’ behaviors and engagement metrics, for browser apps, small browser apps, various devices, and mobile apps. 13. How do you ensure data quality and consistency across multiple channels to make these informed decisions? We established clear guidelines for data collection, storage, and usage across all channels to maintain consistency. Then we use data integration platforms — tools that consolidate data from various sources into a single unified view, reducing discrepancies and inconsistencies. While we collect data from different sources, we clean the data so it becomes cleaner with every stage of processing. We also conduct regular data audits — performing periodic checks to identify and rectify data quality issues, ensuring accuracy and reliability of information. We also deploy standardized data formats. On top of that, we have various automated data cleansing tools, specific software to detect and correct data errors, redundancies, duplicates, and inconsistencies in data sets automatically. 14. How do you see the role of customer engagement data evolving in shaping business strategies over the next five years? The first thing that’s been the biggest trend from the past two years is AI-driven decision making, which I think will become more prevalent, with advanced algorithms processing vast amounts of engagement data in real-time to inform strategic choices. Somewhat related to this is predictive analytics, which will play an even larger role, enabling businesses to anticipate customer needs and market trends with more accuracy and better predictive capabilities. We also touched upon hyper-personalization. We are all trying to strive toward more hyper-personalization at scale, which is more one-on-one personalization, as we are increasingly capturing more engagement data and have bigger systems and infrastructure to support processing those large volumes of data so we can achieve those hyper-personalization use cases. As the world is collecting more data, privacy concerns and regulations come into play. I believe in the next few years there will be more innovation toward how businesses can collect data ethically and what the usage practices are, leading to more transparent and consent-based engagement data strategies. And lastly, I think about the integration of engagement data, which is always a big challenge. I believe as we’re solving those integration challenges, we are adding more and more complex data sources to the picture. So I think there will need to be more innovation or sophistication brought into data integration strategies, which will help us take a truly customer-centric approach to strategy formulation.   This interview Q&A was hosted with Ankur Kothari, a previous Martech Executive, for Chapter 6 of The Customer Engagement Book: Adapt or Die. Download the PDF or request a physical copy of the book here. The post Ankur Kothari Q&A: Customer Engagement Book Interview appeared first on MoEngage.
    Like
    Love
    Wow
    Angry
    Sad
    478
    0 Yorumlar 0 hisse senetleri 0 önizleme
CGShares https://cgshares.com