CIO Joel Klein and the Intersection of Medicine and IT
Carrie Pallardy, Contributing ReporterMay 14, 20255 Min ReadWavebreakmedia Ltd IFE-240918 via Alamy StockJoel Klein, MD, senior vice president and CIO of University of Maryland Medical System, did not start his career in IT. He practiced as an emergency medicine physician, thriving in that chaotic and demanding environment. In the early days of electronic medical record systems, he started looking for ways to leverage data to understand performance in his hospital group. When it came time to upgrade the health system’s EMR systems, he was tapped to lead that process. “That’s really what started accelerating that part of my career, and from there it was just one thing leading to another, and I became our CIO. I’ll have finished six years in July,” Klein shares. He started his career in emergency medicine at North Arundel Hospital in Maryland. In 2000, that hospital joined the University of Maryland Medical System. Today, that system has 11 hospitals. As CIO, Klein has a team of 800 people, plus consultants. He tells InformationWeek about the early days of his career, navigating the fallout of a third-party ransomware attack during COVID, and the satisfaction of being able to deliver impactful IT solutions. From Emergency Medicine to IT Klein discovered a passion for medicine in college. He worked a series of work study jobs, one of which happened to be as a student athletic trainer. “That was my first exposure to really taking care of people,” he recalls. Related:He found his fit in emergency medicine. As he started to take on more IT responsibilities while still practicing, Klein felt himself pulled in two different directions. “At first when I became the CIO, I didn’t want to stop seeing patients. I had done all this training. and I liked working in the ER,” he explains. Joel Klein, MDSo, he would split shifts in the ER with his colleagues. He started his day seeing patients at 5 a.m. and then went on to begin his day as CIO at 8 a.m. or 9 a.m. He worked like that through the initial years of COVID, seeing patients into 2022. But that split became unsustainable. He has a family, and the physical demands of being an ER doctor became hard to ignore. He envisions the rest of his career in IT, but he sees ways in which his experiences in medicine and IT complement each other. “I really don't think they’re different roles at all,” says Klein. “It’s huge variety from meeting to meeting or patient to patient. It’s the kind of variety that some people would call whiplash where you have to quickly code switch from issue to issue or stakeholder to stakeholder very, very quickly. But I’ve always loved that.” Related:A Day in the Life Klein is still an early riser. He starts his day around 4 a.m., reading the news and catching up on email. By 7 a.m., he might be on the phone with the health system’s compliance team or its CTO. After that, he’s in the car heading to one of the system’s hospitals. Throughout the day, he will be talking to plenty of different people and teams who make a hospital run: the head of the OR, other executives, other IT workers, lab leaders. “There are so many different walks of life and experts and professionals and therapists and clinicians and business folks in a healthcare organization, and you're responsible for their ability to do their job,” says Klein. CIOs in any industry need to be able to understand the needs of different positions and their workflows, but this can be particularly challenging in health care given the complexity and diversity of roles. “Add on the fact that you’ve got a lot of really opinionated people; doctors and nurses are not known for being shy about telling you what they think and what they need,” says Klein. “Sometimes that’s great because when you can deliver what they want, it’s really gratifying. But sometimes it feels like they’re asking for magic, and you can’t always do that given all the constraints.” Related:Resource constraints are a constant challenge, especially in an industry that is still working through the aftermath of a pandemic. Navigating a Major Incident Not every day for a CIO is typical. There are days, and weeks, devoted to handling the unexpected. In December 2021, Ultimate Kronos Group was hit with a ransomware attack, impacting its customers’ payroll, staff attendance, and timekeeping capabilities. “So, we had to stand up a way of tracking time: clock in, clock out time for 30,000 employees during the holidays, during COVID,” says Klein. That ordeal stretched out over six weeks, a total of three pay periods. Within two weeks, IT was able to get a backup time and attendance system in place, Dr. Klein shares. “standing up a whole new piece of infrastructure and connecting it to the thousands ofclocks that we have all over Maryland,” he says. “Then, we had to convert everything back over after the third pay period when our systems came back online.” The Best Part of the Job Much of a CIO’s role is invisible to other people in the organization. That is until something goes wrong. But there are some opportunities to bring new developments into the hospital that make it easier for people to do their jobs. Right now, Klein’s team devoted to new technology is working on a project to place video screens in operating rooms. The screens display information on patients, current procedures, and other case details. “It’s the scoreboard and the current status of the case,” says Klein. “It can be incredibly helpful to orient people back to these fundamental safety attributes to the case you're doing. So, the feedback that we've gotten from our surgical team on that has been fantastic.” The team is currently figuring out how to bring this technology to the hundreds of operating rooms across the health system. “You hear a need, and you engineer something, and you deliver something that just nails the need and that just makes my day when that happens,” he says. About the AuthorCarrie PallardyContributing ReporterCarrie Pallardy is a freelance writer and editor living in Chicago. She writes and edits in a variety of industries including cybersecurity, healthcare, and personal finance.See more from Carrie PallardyWebinarsMore WebinarsReportsMore ReportsNever Miss a Beat: Get a snapshot of the issues affecting the IT industry straight to your inbox.SIGN-UPYou May Also Like
#cio #joel #klein #intersection #medicine
CIO Joel Klein and the Intersection of Medicine and IT
Carrie Pallardy, Contributing ReporterMay 14, 20255 Min ReadWavebreakmedia Ltd IFE-240918 via Alamy StockJoel Klein, MD, senior vice president and CIO of University of Maryland Medical System, did not start his career in IT. He practiced as an emergency medicine physician, thriving in that chaotic and demanding environment. In the early days of electronic medical record systems, he started looking for ways to leverage data to understand performance in his hospital group. When it came time to upgrade the health system’s EMR systems, he was tapped to lead that process. “That’s really what started accelerating that part of my career, and from there it was just one thing leading to another, and I became our CIO. I’ll have finished six years in July,” Klein shares. He started his career in emergency medicine at North Arundel Hospital in Maryland. In 2000, that hospital joined the University of Maryland Medical System. Today, that system has 11 hospitals. As CIO, Klein has a team of 800 people, plus consultants. He tells InformationWeek about the early days of his career, navigating the fallout of a third-party ransomware attack during COVID, and the satisfaction of being able to deliver impactful IT solutions. From Emergency Medicine to IT Klein discovered a passion for medicine in college. He worked a series of work study jobs, one of which happened to be as a student athletic trainer. “That was my first exposure to really taking care of people,” he recalls. Related:He found his fit in emergency medicine. As he started to take on more IT responsibilities while still practicing, Klein felt himself pulled in two different directions. “At first when I became the CIO, I didn’t want to stop seeing patients. I had done all this training. and I liked working in the ER,” he explains. Joel Klein, MDSo, he would split shifts in the ER with his colleagues. He started his day seeing patients at 5 a.m. and then went on to begin his day as CIO at 8 a.m. or 9 a.m. He worked like that through the initial years of COVID, seeing patients into 2022. But that split became unsustainable. He has a family, and the physical demands of being an ER doctor became hard to ignore. He envisions the rest of his career in IT, but he sees ways in which his experiences in medicine and IT complement each other. “I really don't think they’re different roles at all,” says Klein. “It’s huge variety from meeting to meeting or patient to patient. It’s the kind of variety that some people would call whiplash where you have to quickly code switch from issue to issue or stakeholder to stakeholder very, very quickly. But I’ve always loved that.” Related:A Day in the Life Klein is still an early riser. He starts his day around 4 a.m., reading the news and catching up on email. By 7 a.m., he might be on the phone with the health system’s compliance team or its CTO. After that, he’s in the car heading to one of the system’s hospitals. Throughout the day, he will be talking to plenty of different people and teams who make a hospital run: the head of the OR, other executives, other IT workers, lab leaders. “There are so many different walks of life and experts and professionals and therapists and clinicians and business folks in a healthcare organization, and you're responsible for their ability to do their job,” says Klein. CIOs in any industry need to be able to understand the needs of different positions and their workflows, but this can be particularly challenging in health care given the complexity and diversity of roles. “Add on the fact that you’ve got a lot of really opinionated people; doctors and nurses are not known for being shy about telling you what they think and what they need,” says Klein. “Sometimes that’s great because when you can deliver what they want, it’s really gratifying. But sometimes it feels like they’re asking for magic, and you can’t always do that given all the constraints.” Related:Resource constraints are a constant challenge, especially in an industry that is still working through the aftermath of a pandemic. Navigating a Major Incident Not every day for a CIO is typical. There are days, and weeks, devoted to handling the unexpected. In December 2021, Ultimate Kronos Group was hit with a ransomware attack, impacting its customers’ payroll, staff attendance, and timekeeping capabilities. “So, we had to stand up a way of tracking time: clock in, clock out time for 30,000 employees during the holidays, during COVID,” says Klein. That ordeal stretched out over six weeks, a total of three pay periods. Within two weeks, IT was able to get a backup time and attendance system in place, Dr. Klein shares. “standing up a whole new piece of infrastructure and connecting it to the thousands ofclocks that we have all over Maryland,” he says. “Then, we had to convert everything back over after the third pay period when our systems came back online.” The Best Part of the Job Much of a CIO’s role is invisible to other people in the organization. That is until something goes wrong. But there are some opportunities to bring new developments into the hospital that make it easier for people to do their jobs. Right now, Klein’s team devoted to new technology is working on a project to place video screens in operating rooms. The screens display information on patients, current procedures, and other case details. “It’s the scoreboard and the current status of the case,” says Klein. “It can be incredibly helpful to orient people back to these fundamental safety attributes to the case you're doing. So, the feedback that we've gotten from our surgical team on that has been fantastic.” The team is currently figuring out how to bring this technology to the hundreds of operating rooms across the health system. “You hear a need, and you engineer something, and you deliver something that just nails the need and that just makes my day when that happens,” he says. About the AuthorCarrie PallardyContributing ReporterCarrie Pallardy is a freelance writer and editor living in Chicago. She writes and edits in a variety of industries including cybersecurity, healthcare, and personal finance.See more from Carrie PallardyWebinarsMore WebinarsReportsMore ReportsNever Miss a Beat: Get a snapshot of the issues affecting the IT industry straight to your inbox.SIGN-UPYou May Also Like
#cio #joel #klein #intersection #medicine
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