If you’ve ever been locked out of your work computer, you know the urgent need to reach IT support. Unfortunately, help desk staff are often busy assisting others, which can mean a significant delay before you regain access. Andrei Serban realized the critical importance of IT’s manual work when he was a product lead on Rippling’s apps and integrations team. Serban, who joined Rippling after it acquired his coding security startup Fuzzbuzz in 2023, saw an opportunity to automate many of the help desk’s basic tasks with AI, from resetting passwords, to granting access to apps like Figma and Miro, to routine troubleshooting. Serban couldn’t wait to get started on his vision. He left Rippling last year to found Console, a startup on a mission to help IT teams reduce mundane, repetitive tasks, thereby freeing up time for help desk professionals to work on more strategic and sophisticated projects. While trying to automate help desk functions isn’t new, Console differentiates itself from existing competitors — including Moveworks, which was acquired by ServiceNow in March for billion — by forgoing long, complex installation processes. Thanks to its easy integration with Slack, Console’s AI assistant can be made available to everyone in the company in just a few weeks. “We’re able to get there so fast because we don’t require you to replace your help desk,” he said. Console sees itself as an AI co-worker that up-levels existing help desk professionals. Serban even suggested that as companies digitize more of their operations, the IT function will become increasingly vital. Employees message Console on Slack and the startup’s AI agent quickly responds to requests because it knows everything about the user, from their specific laptop model to the applications they have permission to use. Console’s AI can resolve over 50% of the tasks on its own, and it will loop in someone from IT for more complex issues, Serban said. Techcrunch event now through June 4 for TechCrunch Sessions: AI on your ticket to TC Sessions: AI—and get 50% off a second. Hear from leaders at OpenAI, Anthropic, Khosla Ventures, and more during a full day of expert insights, hands-on workshops, and high-impact networking. These low-rate deals disappear when the doors open on June 5. Exhibit at TechCrunch Sessions: AI Secure your spot at TC Sessions: AI and show 1,200+ decision-makers what you’ve built — without the big spend. Available through May 9 or while tables last. Berkeley, CA | June 5 REGISTER NOW The fast install time attracted customers, including Scale AI, Flock Safety, and Calendly. These customer wins have led Console to secure million in seed funding from Thrive Capital. Vince Hankes, a partner at Thrive, said that the firm, which has backed many of the leading AI companies, including OpenAI, Cursor, and Scale AI, has had a thesis about artificial intelligence’s potential to assist with IT tasks since ChatGPT was first released in the fall of 2022. While Hankes acknowledged that Console’s fast integration might make it seem easily replaceable, he believes its AI technology will improve so quickly with user adoption that it will become an indispensable, deeply integrated system essential to everyone at the customer’s company. Console’s goal is to eventually start supporting other functions, including answering employee requests about HR, finance, and legal. “We want Console to be an employee’s first call for help,” Serban said.  Topics #console #raises #62m #thrive #free

This is today's edition of The Download, our weekday newsletter that provides a daily dose of what's going on in the world of technology. The Trump administration has shut down more than 100 climate studies The Trump administration has terminated National Science Foundation grants for more than 100 research projects related to climate change, according to an MIT Technology Review analysis of a database that tracks such cuts. The move will cut off what’s likely to amount to tens of millions of dollars for studies that were previously approved and, in most cases, already in the works. Many believe the administration’s broader motivation is to undermine the power of the university system and prevent research findings that cut against its politics. Read the full story. —James Temple This architect wants to build cities out of lava Arnhildur Pálmadóttir is an architect with an extraordinary mission: to harness molten lava and build cities out of it. Pálmadóttir believes the lava that flows from a single eruption could yield enough building material to lay the foundations of an entire city. She has been researching this possibility for more than five years as part of a project she calls Lavaforming. Together with her son and colleague Arnar Skarphéðinsson, she has identified three potential techniques that could change how future homes are designed and built from repurposed lava. Read the full story.—Elissaveta M. BrandonThis story is from the most recent edition of our print magazine, which is all about how technology is changing creativity. Subscribe now to read it and to receive future print copies once they land. The must-reads I’ve combed the internet to find you today’s most fun/important/scary/fascinating stories about technology. 1 America is failing to win the tech race against China In fields as diverse as drones and energy.+ Humanoid robots is an area of particular interest.+ China has accused the US of violating the pair’s trade truce.2 Who is really in charge of DOGE? According to a fired staffer, it wasn’t Elon Musk.+ DOGE’s tech takeover threatens the safety and stability of our critical data.3 Brazilians will soon be able to sell their digital dataIt’s the first time citizens will be able to monetize their digital footprint.4 The Trump administration’s anti-vaccine stance is stoking fear among scientists It’s slashing funding for mRNA trials, and experts are afraid to speak out.+ This annual shot might protect against HIV infections.5 Tech companies want us to spend longer talking to chatbots Those conversations can easily veer into dangerous territory.+ How we use AI in the future is up to us.+ This benchmark used Reddit’s AITA to test how much AI models suck up to us.6 Tiktok’s mental health videos are rife with misinformationA lot of the advice is useless at best, and harmful at worst.7 Lawyers are hooked on ChatGPTEven though it’s inherently unreliable.+ Yet another lawyer has been found referencing nonexistent citations.+ How AI is introducing errors into courtrooms.8 How chefs are using generative AI 👩‍🍳NYT $) + Watch this robot cook shrimp and clean autonomously.9 The influencer suing her rival has dropped her lawsuit The legal fight over ownership of a basic aesthetic has come to an end.10 Roblox’s new game has sparked a digital fruit underground market And players are already spending millions of dollars every week.Quote of the day “We can’t substitute complex thinking with machines. AI can’t replace our curiosity, creativity or emotional intelligence.” —Mateusz Demski, a journalist in Poland, tells the Guardian about how his radio station employer laid him off, only to later launch shows fronted by AI-generated presenters. One more thing ​​Adventures in the genetic time machineAn ancient-DNA revolution is turning the high-speed equipment used to study the DNA of living things on to specimens from the past. The technology is being used to create genetic maps of saber-toothed cats, cave bears, and thousands of ancient humans, including Vikings, Polynesian navigators, and numerous Neanderthals. The total number of ancient humans studied is more than 10,000 and rising fast.The old genes have already revealed remarkable stories of human migrations around the globe.But researchers are hoping ancient DNA will be more than a telescope on the past—they hope it will have concrete practical use in the present. Read the full story. —Antonio Regalado We can still have nice things A place for comfort, fun and distraction to brighten up your day.+ The ancient Persians managed to keep cool using an innovative breeze-catching technique that could still be useful today.+ Knowledge is power—here’s a helpful list of hoaxes to be aware of.+ How said it: Homer Simpson or Pete Hegseth?+ I had no idea London has so many cat statues. #download #climate #studies #are #being

Joao-Pierre S. Ruth, Senior EditorJune 2, 20255 Min ReadJG Photography via Alamy Stock PhotoProviding services to steel mills and mines around the world can call for real-world, heavy lifting. So when Phoenix Global decided it was time for digital transformation as new leadership took the helm, it needed a fresh plan to embrace the cloud.Jeff Suellentrop, chief information and technology officer for Phoenix Global, says the company works with some 17 steel mill sites in the US and abroad, offering slag remediation and metals recovery. “We operate all the heavy equipment, large loaders, dump trucks and basically all the heavy equipment in the steel mill,” he says. “We help process the byproduct of slags.”Slag is the byproduct of steelmaking, in which impurities are removed from the metal. Suellentrop says his company works with slag to help reclaim precious metals to return to the steelmaking process. The part of the byproduct not returned to steelmaking gets crushed and sold to construction and other industrial agencies. “It’s a very renewable process,” he says.Removing the Weight of Legacy TechServicing steel mills is Phoenix Global’s main business, Suellentrop says, with contracts that can last from five through 20 years. “It’s a fairly unique business, fairly complex compared to traditional order-to-cash type of process.Related:That includes very large asset purchases at the onset with tens of millions of dollars spent on equipment to initiate a contract, he says. “We manage all that equipment, all the personnel, and we also maintenance all that equipment.”This all requires a fairly long selling process, with each site built independently. Phoenix Global had a legacy ERP system in place, Suellentrop says, but the unique needs of the sites led to fragmented data that was not very integrated. “Our goal was to get what we call activity-based management, near real-time activity-based management,” he says.The company wanted to start fresh, jettison all the tech debt, and process debt to have a fully integrated, modernized organization. “We’ve replaced every technology in the company in the last two years,” Suellentrop says.Unfettered by the CloudThe core of that change, he says, was cloud-based SAP ERP software, for all of Phoenix Global’s finance, purchasing, processing tech, supply chain, contract management, plans, and telematics. Phoenix Global tapped Syntax Systems to transition to SAP S/4HANA Cloud.Suellentrop says his company is still deploying SAP at its sites, working toward 100% deployment, which will include mobile assets such as connecting loaders and dump trucks. “You can imagine all the telematics data, hours, fuel consumption,” he says. The system includes connecting some 1,700 associates around the world, integrating data, inventory, and managing maintenance shops through SAP. “We’ve taken out all of the hand offs; it’s all automated," Suellentrop says. “We’ve literally taken days out of the turn-around time and driven up utilization of the equipment, saved millions of dollars on inventory.”Related:Maintenance, for example, has been streamlined to let technicians work directly through SAP to order repair parts that would be available that same day. “It’s a fairly high volume of data when it comes to all the information around the assets, asset maintenance, and then obviously tracking of all the different activities and resources,” he says. “Our goal with activity-based management basically is to see near real-time P&L by site to allow us to make near real-time decisions which help us service our customer better.”In prior years, Phoenix Global saw spot implementations of new solutions for certain needs. After Suellentrop joined the company in March 2023, he was asked to architect the complete digital overhaul and digital transformation for the company. “I’m responsible, from the executive team, for that digital transformation and beginning this activity-based management,” he says. “Digital to me is really delivering it at the speed of business and creating a force multiplier. We literally changed every technology, jettisoned almost all of the legacy processes, and displaced them with best practices.”Related:That allowed Phoenix Global to get rid of unintegrated and poor processes, Suellentrop says, and leapfrog to best practices. “More importantly, it allowed us to standardize the whole data set,” he says, which meant not much data grooming was needed, quickening its use with AI. “We basically took out a whole challenge with deploying AI.”New Leadership, New StrategySuellentrop joined Phoenix Global as it emerged from a reorganization, which he says gave the company the chance to start fresh with a new leadership team that had a goal of driving improvements across the board. That included the adoption of AI and a reimagining of the business model. “The steel industry has not embraced digital quite at the pace of some other industries,” he says.The transformation plan aimed for increased safety, profitability, and efficiency. “We went into this with very distinct outcomes, how we saw this business running in the future, and then we basically align the technology to deliver those outcomes,” Suellentrop says. “I can’t stress the importance of that enough, because we had a very clear vision from the leadership team … it takes immense sponsorship, obviously, to jettison all old processes and go to best practices.”That type of change management, he says, included telling staff that processes they followed day to day, perhaps for as long as 15 years, would change. This included digitizing everything, Suellentrop says, including analog records, even for operators driving trucks. “We got rid of all the paper and pencils,” he says. “We’ve deployed tablets; we automated so they didn’t have to enter some things. We want to minimize the human data entry.”Maintenance technicians now use tablets, he says, which allows them to manage work orders, order parts, and plan their workloads.Phoenix Global plans to finish deploying the new system and operating model in the US this year with international sites to follow in 2026, Suellentrop says. “We’re doing financial planning. We have several new AI value-adders that we’re layering on this year in the plants that are deployed … we can hyper tune our processes and our profitability because we’ve got a much higher level of detail.”About the AuthorJoao-Pierre S. RuthSenior EditorJoao-Pierre S. Ruth covers tech policy, including ethics, privacy, legislation, and risk; fintech; code strategy; and cloud & edge computing for InformationWeek. He has been a journalist for more than 25 years, reporting on business and technology first in New Jersey, then covering the New York tech startup community, and later as a freelancer for such outlets as TheStreet, Investopedia, and Street Fight.See more from Joao-Pierre S. RuthWebinarsMore WebinarsReportsMore ReportsNever Miss a Beat: Get a snapshot of the issues affecting the IT industry straight to your inbox.SIGN-UPYou May Also Like #steel #cloud #phoenix #globals #ciocto

On June 3, Yoshua Bengio, the world’s most-cited computer scientist, announced the launch of LawZero, a nonprofit that aims to create “safe by design” AI by pursuing a fundamentally different approach to major tech companies. Players like OpenAI and Google are investing heavily in AI agents—systems that not only answer queries and generate images, but can craft plans and take actions in the world. The goal of these companies is to create virtual employees that can do practically any job a human can, known in the tech industry as artificial general intelligence, or AGI. Executives like Google DeepMind’s CEO Demis Hassabis point to AGI’s potential to solve climate change or cure disease as a motivator for its development. Bengio, however, says we don't need agentic systems to reap AI's rewards—it's a false choice. He says there's a chance such a system could escape human control, with potentially irreversible consequences. “If we get an AI that gives us the cure for cancer, but also maybe another version of that AI goes rogue and generates wave after wave of bio-weapons that kill billions of people, then I don't think it's worth it," he says. In 2023, Bengio, along with others including OpenAI’s CEO Sam Altman signed a statement declaring that “mitigating the risk of extinction from AI should be a global priority alongside other societal-scale risks such as pandemics and nuclear war.”Now, Bengio, through LawZero, aims to sidestep the existential perils by focusing on creating what he calls “Scientist AI”—a system trained to understand and make statistical predictions about the world, crucially, without the agency to take independent actions. As he puts it: We could use AI to advance scientific progress without rolling the dice on agentic AI systems.Why Bengio Says We Need A New Approach To AI The current approach to giving AI agency is “dangerous,” Bengio says. While most software operates through rigid if-then rules—if the user clicks here, do this—today's AI systems use deep learning. The technique, which Bengio helped pioneer, trains artificial networks modeled loosely on the brain to find patterns in vast amounts of data. But recognizing patterns is just the first step. To turn these systems into useful applications like chatbots, engineers employ a training process called reinforcement learning. The AI generates thousands of responses and receives feedback on each one: a virtual “carrot” for helpful answers and a virtual “stick” for responses that miss the mark. Through millions of these trial-and-feedback cycles, the system gradually learns to predict what responses are most likely to get a reward. “It’s more like growing a plant or animal,” Bengio says. “You don’t fully control what the animal is going to do. You provide it with the right conditions, and it grows and it becomes smarter. You can try to steer it in various directions.”The same basic approach is now being used to imbue AI with greater agency. Models are tasked with challenges with verifiable answers—like math puzzles or coding problems—and are then rewarded for taking the series of actions that yields the solution. This approach has seen AI shatter previous benchmarks in programming and scientific reasoning. For example, at the beginning of 2024, the best AI model scored only 2% on a standardized test for AI of sorts consisting of real world software engineering problems; by December, an impressive 71.7%. But with AI’s greater problem-solving ability comes the emergence of new deceptive skills, Bengio says. The last few months have borne witness to AI systems learning to mislead, cheat, and try to evade shutdown—even resorting to blackmail. These have almost exclusively been in carefully contrived experiments that almost beg the AI to misbehave—for example, by asking it to pursue its goal at all costs. Reports of such behavior in the real-world, though, have begun to surface. Popular AI coding startup Replit’s agent ignored explicit instruction not to edit a system file that could break the company’s software, in what CEO Amjad Masad described as an “Oh f***” moment,” on the Cognitive Revolution podcast in May. The company’s engineers intervened, cutting the agent’s access by moving the file to a secure digital sandbox, only for the AI agent to attempt to “socially engineer” the user to regain access.The quest to build human-level AI agents using techniques known to produce deceptive tendencies, Bengio says, is comparable to a car speeding down a narrow mountain road, with steep cliffs on either side, and thick fog obscuring the path ahead. “We need to set up the car with headlights and put some guardrails on the road,” he says.What is “Scientist AI”?LawZero’s focus is on developing “Scientist AI” which, as Bengio describes, would be fundamentally non-agentic, trustworthy, and focused on understanding and truthfulness, rather than pursuing its own goals or merely imitating human behavior. The aim is creating a powerful tool that, while lacking the same autonomy other models have, is capable of generating hypotheses and accelerating scientific progress to “help us solve challenges of humanity,” Bengio says.LawZero has raised nearly million already from several philanthropic backers including from Schmidt Sciences and Open Philanthropy. “We want to raise more because we know that as we move forward, we'll need significant compute,” Bengio says. But even ten times that figure would pale in comparison to the roughly billion spent last year by tech giants on aggressively pursuing AI. Bengio’s hope is that Scientist AI could help ensure the safety of highly autonomous systems developed by other players. “We can use those non-agentic AIs as guardrails that just need to predict whether the action of an agentic AI is dangerous," Bengio says. Technical interventions will only ever be one part of the solution, he adds, noting the need for regulations to ensure that safe practices are adopted.LawZero, named after science fiction author Isaac Asimov’s zeroth law of robotics—“a robot may not harm humanity, or, by inaction, allow humanity to come to harm”—is not the first nonprofit founded to chart a safer path for AI development. OpenAI was founded as a nonprofit in 2015 with the goal of “ensuring AGI benefits all of humanity,” and intended to serve a counterbalance to industry players guided by profit motives. Since opening a for-profit arm in 2019, the organization has become one of the most valuable private companies in the world, and has faced criticism, including from former staffers, who argue it has drifted from its founding ideals. "Well, the good news is we have the hindsight of maybe what not to do,” Bengio says, adding that he wants to avoid profit incentives and “bring governments into the governance of LawZero.”“I think everyone should ask themselves, ‘What can I do to make sure my children will have a future,’” Bengio says. In March, he stepped down as scientific director of Mila, the academic lab he co-founded in the early nineties, in an effort to reorient his work towards tackling AI risk more directly. “Because I'm a researcher, my answer is, ‘okay, I'm going to work on this scientific problem where maybe I can make a difference,’ but other people may have different answers." #mostcited #computer #scientist #has #plan

This is today's edition of The Download, our weekday newsletter that provides a daily dose of what's going on in the world of technology. The Trump administration has shut down more than 100 climate studies The Trump administration has terminated National Science Foundation grants for more than 100 research projects related to climate change, according to an MIT Technology Review analysis of a database that tracks such cuts. The move will cut off what’s likely to amount to tens of millions of dollars for studies that were previously approved and, in most cases, already in the works. Many believe the administration’s broader motivation is to undermine the power of the university system and prevent research findings that cut against its politics. Read the full story. —James Temple This architect wants to build cities out of lava Arnhildur Pálmadóttir is an architect with an extraordinary mission: to harness molten lava and build cities out of it. Pálmadóttir believes the lava that flows from a single eruption could yield enough building material to lay the foundations of an entire city. She has been researching this possibility for more than five years as part of a project she calls Lavaforming. Together with her son and colleague Arnar Skarphéðinsson, she has identified three potential techniques that could change how future homes are designed and built from repurposed lava. Read the full story.—Elissaveta M. BrandonThis story is from the most recent edition of our print magazine, which is all about how technology is changing creativity. Subscribe now to read it and to receive future print copies once they land. The must-reads I’ve combed the internet to find you today’s most fun/important/scary/fascinating stories about technology. 1 America is failing to win the tech race against China In fields as diverse as drones and energy.+ Humanoid robots is an area of particular interest.+ China has accused the US of violating the pair’s trade truce.2 Who is really in charge of DOGE? According to a fired staffer, it wasn’t Elon Musk.+ DOGE’s tech takeover threatens the safety and stability of our critical data.3 Brazilians will soon be able to sell their digital dataIt’s the first time citizens will be able to monetize their digital footprint.4 The Trump administration’s anti-vaccine stance is stoking fear among scientists It’s slashing funding for mRNA trials, and experts are afraid to speak out.+ This annual shot might protect against HIV infections.5 Tech companies want us to spend longer talking to chatbots Those conversations can easily veer into dangerous territory.+ How we use AI in the future is up to us.+ This benchmark used Reddit’s AITA to test how much AI models suck up to us.6 Tiktok’s mental health videos are rife with misinformationA lot of the advice is useless at best, and harmful at worst.7 Lawyers are hooked on ChatGPTEven though it’s inherently unreliable.+ Yet another lawyer has been found referencing nonexistent citations.+ How AI is introducing errors into courtrooms.8 How chefs are using generative AI 👩‍🍳NYT $) + Watch this robot cook shrimp and clean autonomously.9 The influencer suing her rival has dropped her lawsuit The legal fight over ownership of a basic aesthetic has come to an end.10 Roblox’s new game has sparked a digital fruit underground market And players are already spending millions of dollars every week.Quote of the day “We can’t substitute complex thinking with machines. AI can’t replace our curiosity, creativity or emotional intelligence.” —Mateusz Demski, a journalist in Poland, tells the Guardian about how his radio station employer laid him off, only to later launch shows fronted by AI-generated presenters. One more thing ​​Adventures in the genetic time machineAn ancient-DNA revolution is turning the high-speed equipment used to study the DNA of living things on to specimens from the past. The technology is being used to create genetic maps of saber-toothed cats, cave bears, and thousands of ancient humans, including Vikings, Polynesian navigators, and numerous Neanderthals. The total number of ancient humans studied is more than 10,000 and rising fast.The old genes have already revealed remarkable stories of human migrations around the globe.But researchers are hoping ancient DNA will be more than a telescope on the past—they hope it will have concrete practical use in the present. Read the full story. —Antonio Regalado We can still have nice things A place for comfort, fun and distraction to brighten up your day.+ The ancient Persians managed to keep cool using an innovative breeze-catching technique that could still be useful today.+ Knowledge is power—here’s a helpful list of hoaxes to be aware of.+ How said it: Homer Simpson or Pete Hegseth?+ I had no idea London has so many cat statues. #download #climate #studies #are #being

Joao-Pierre S. Ruth, Senior EditorJune 2, 20255 Min ReadJG Photography via Alamy Stock PhotoProviding services to steel mills and mines around the world can call for real-world, heavy lifting. So when Phoenix Global decided it was time for digital transformation as new leadership took the helm, it needed a fresh plan to embrace the cloud.Jeff Suellentrop, chief information and technology officer for Phoenix Global, says the company works with some 17 steel mill sites in the US and abroad, offering slag remediation and metals recovery. “We operate all the heavy equipment, large loaders, dump trucks and basically all the heavy equipment in the steel mill,” he says. “We help process the byproduct of slags.”Slag is the byproduct of steelmaking, in which impurities are removed from the metal. Suellentrop says his company works with slag to help reclaim precious metals to return to the steelmaking process. The part of the byproduct not returned to steelmaking gets crushed and sold to construction and other industrial agencies. “It’s a very renewable process,” he says.Removing the Weight of Legacy TechServicing steel mills is Phoenix Global’s main business, Suellentrop says, with contracts that can last from five through 20 years. “It’s a fairly unique business, fairly complex compared to traditional order-to-cash type of process.Related:That includes very large asset purchases at the onset with tens of millions of dollars spent on equipment to initiate a contract, he says. “We manage all that equipment, all the personnel, and we also maintenance all that equipment.”This all requires a fairly long selling process, with each site built independently. Phoenix Global had a legacy ERP system in place, Suellentrop says, but the unique needs of the sites led to fragmented data that was not very integrated. “Our goal was to get what we call activity-based management, near real-time activity-based management,” he says.The company wanted to start fresh, jettison all the tech debt, and process debt to have a fully integrated, modernized organization. “We’ve replaced every technology in the company in the last two years,” Suellentrop says.Unfettered by the CloudThe core of that change, he says, was cloud-based SAP ERP software, for all of Phoenix Global’s finance, purchasing, processing tech, supply chain, contract management, plans, and telematics. Phoenix Global tapped Syntax Systems to transition to SAP S/4HANA Cloud.Suellentrop says his company is still deploying SAP at its sites, working toward 100% deployment, which will include mobile assets such as connecting loaders and dump trucks. “You can imagine all the telematics data, hours, fuel consumption,” he says. The system includes connecting some 1,700 associates around the world, integrating data, inventory, and managing maintenance shops through SAP. “We’ve taken out all of the hand offs; it’s all automated," Suellentrop says. “We’ve literally taken days out of the turn-around time and driven up utilization of the equipment, saved millions of dollars on inventory.”Related:Maintenance, for example, has been streamlined to let technicians work directly through SAP to order repair parts that would be available that same day. “It’s a fairly high volume of data when it comes to all the information around the assets, asset maintenance, and then obviously tracking of all the different activities and resources,” he says. “Our goal with activity-based management basically is to see near real-time P&L by site to allow us to make near real-time decisions which help us service our customer better.”In prior years, Phoenix Global saw spot implementations of new solutions for certain needs. After Suellentrop joined the company in March 2023, he was asked to architect the complete digital overhaul and digital transformation for the company. “I’m responsible, from the executive team, for that digital transformation and beginning this activity-based management,” he says. “Digital to me is really delivering it at the speed of business and creating a force multiplier. We literally changed every technology, jettisoned almost all of the legacy processes, and displaced them with best practices.”Related:That allowed Phoenix Global to get rid of unintegrated and poor processes, Suellentrop says, and leapfrog to best practices. “More importantly, it allowed us to standardize the whole data set,” he says, which meant not much data grooming was needed, quickening its use with AI. “We basically took out a whole challenge with deploying AI.”New Leadership, New StrategySuellentrop joined Phoenix Global as it emerged from a reorganization, which he says gave the company the chance to start fresh with a new leadership team that had a goal of driving improvements across the board. That included the adoption of AI and a reimagining of the business model. “The steel industry has not embraced digital quite at the pace of some other industries,” he says.The transformation plan aimed for increased safety, profitability, and efficiency. “We went into this with very distinct outcomes, how we saw this business running in the future, and then we basically align the technology to deliver those outcomes,” Suellentrop says. “I can’t stress the importance of that enough, because we had a very clear vision from the leadership team … it takes immense sponsorship, obviously, to jettison all old processes and go to best practices.”That type of change management, he says, included telling staff that processes they followed day to day, perhaps for as long as 15 years, would change. This included digitizing everything, Suellentrop says, including analog records, even for operators driving trucks. “We got rid of all the paper and pencils,” he says. “We’ve deployed tablets; we automated so they didn’t have to enter some things. We want to minimize the human data entry.”Maintenance technicians now use tablets, he says, which allows them to manage work orders, order parts, and plan their workloads.Phoenix Global plans to finish deploying the new system and operating model in the US this year with international sites to follow in 2026, Suellentrop says. “We’re doing financial planning. We have several new AI value-adders that we’re layering on this year in the plants that are deployed … we can hyper tune our processes and our profitability because we’ve got a much higher level of detail.”About the AuthorJoao-Pierre S. RuthSenior EditorJoao-Pierre S. Ruth covers tech policy, including ethics, privacy, legislation, and risk; fintech; code strategy; and cloud & edge computing for InformationWeek. He has been a journalist for more than 25 years, reporting on business and technology first in New Jersey, then covering the New York tech startup community, and later as a freelancer for such outlets as TheStreet, Investopedia, and Street Fight.See more from Joao-Pierre S. RuthWebinarsMore WebinarsReportsMore ReportsNever Miss a Beat: Get a snapshot of the issues affecting the IT industry straight to your inbox.SIGN-UPYou May Also Like #steel #cloud #phoenix #globals #ciocto

One of Elon Musk's austerity operatives discovered that the government had far less glut than he'd banked on — and tellingly, admitting as much publicly got him fired.Sahil Lavingia, a tech founder and erstwhile software engineer with Musk's Department of Government Efficiency, revealed in a recent blog post that he had "gotthe boot" from the agency after telling Fast Company last month that the federal workforce had turned out to be way more efficient than he anticipated.In that initial interview, the Gumroad founder said he was impressed to find that his coworkers at the Department of Veterans Affairs "love their jobs" and worked hard at them — an honest admission that seems to have cost him his job.Just a day after the FastCo interview was published, Lavigina found that his "access" — to the VA's computer networks, presumably — had been "revoked without warning.""My DOGE days," the jilted techie wrote, "were over."Lavigina also revealed in the blog post, which detailed his 50-day tenure at the agency, that he didn't end up getting much done — a slap in the face to the agency's mandate to save taxpayer dollars and abolish the "tyranny of bureaucracy," as Musk put it earlier this year."I didn't make any progress on improving theof veterans' filing disability claims or automating/speeding up claims processing, like I had hoped to when I started," the former DOGE staffer lamented. "I built several prototypes, but was never able to get approval to ship anything to production that would actually improve American lives — while also saving money for the American taxpayer."He also suggested that DOGE staffers were more like middle managers than actual workers."DOGE was more like having McKinsey volunteers embedded in agencies rather than the revolutionary force I'd imagined," the fired engineer recounted in reference to the McKinsey Corporation, the management consulting firm that allegedly fixed bread pricesformerly employed presidential candidate Pete Buttigieg."The public was seeing news reports of mass firings that seemed cruel and heartless, many assuming DOGE was directly responsible," he continued. "In reality, DOGE had no direct authority. The real decisions came from the agency heads appointed by President Trump, who were wise to let DOGE act as the 'fall guy' for unpopular decisions."It sounds a lot like DOGE jobs are the ultimate a waste of time and taxpayer money — though thankfully, Lavigina volunteered to work there for free.Share This Article #doge #fires #operative #after #admits

IO Interactive's first showcase to take place on June 6, 2025 | News-in-brief IOI Showcase will air at 6pm PDT and feature information about 007 First Light, Hitman: World of Assassination, and MindsEye Image credit: IO Interactive News by Sophie McEvoy Staff Writer Published on June 3, 2025 This is a News-in-brief article, our short format linking to an official source for more information. about this story by following the link below: IO Interactive's first showcase to take place on June 6, 2025 #interactive039s #first #showcase #take #place

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The Trump administration has shut down more than 100 climate studies The Trump administration has terminated National Science Foundation grants for more than 100 research projects related to climate change, according to an MIT Technology Review analysis of a database that tracks such cuts. The move will cut off what’s likely to amount to tens of millions of dollars for studies that were previously approved and, in most cases, already in the works. Many believe the administration’s broader motivation is to undermine the power of the university system and prevent research findings that cut against its politics. Read the full story. —James Temple This architect wants to build cities out of lava Arnhildur Pálmadóttir is an architect with an extraordinary mission: to harness molten lava and build cities out of it.Pálmadóttir believes the lava that flows from a single eruption could yield enough building material to lay the foundations of an entire city. She has been researching this possibility for more than five years as part of a project she calls Lavaforming. Together with her son and colleague Arnar Skarphéðinsson, she has identified three potential techniques that could change how future homes are designed and built from repurposed lava. Read the full story.—Elissaveta M. Brandon This story is from the most recent edition of our print magazine, which is all about how technology is changing creativity. Subscribe now to read it and to receive future print copies once they land. The must-reads I’ve combed the internet to find you today’s most fun/important/scary/fascinating stories about technology. 1 America is failing to win the tech race against ChinaIn fields as diverse as drones and energy.+ Humanoid robots is an area of particular interest.+ China has accused the US of violating the pair’s trade truce.2 Who is really in charge of DOGE?According to a fired staffer, it wasn’t Elon Musk.+ DOGE’s tech takeover threatens the safety and stability of our critical data.3 Brazilians will soon be able to sell their digital dataIt’s the first time citizens will be able to monetize their digital footprint.4 The Trump administration’s anti-vaccine stance is stoking fear among scientistsIt’s slashing funding for mRNA trials, and experts are afraid to speak out.+ This annual shot might protect against HIV infections.5 Tech companies want us to spend longer talking to chatbotsThose conversations can easily veer into dangerous territory.+ How we use AI in the future is up to us.+ This benchmark used Reddit’s AITA to test how much AI models suck up to us.6 Tiktok’s mental health videos are rife with misinformationA lot of the advice is useless at best, and harmful at worst.7 Lawyers are hooked on ChatGPTEven though it’s inherently unreliable.+ Yet another lawyer has been found referencing nonexistent citations.+ How AI is introducing errors into courtrooms.8 How chefs are using generative AI They’re starting to experiment with using it to create innovative new dishes.+ Watch this robot cook shrimp and clean autonomously.9 The influencer suing her rival has dropped her lawsuitThe legal fight over ownership of a basic aesthetic has come to an end.10 Roblox’s new game has sparked a digital fruit underground marketAnd players are already spending millions of dollars every week.Quote of the day “We can’t substitute complex thinking with machines. AI can’t replace our curiosity, creativity or emotional intelligence.” —Mateusz Demski, a journalist in Poland, tells the Guardian about how his radio station employer laid him off, only to later launch shows fronted by AI-generated presenters. One more thing ​​Adventures in the genetic time machineAn ancient-DNA revolution is turning the high-speed equipment used to study the DNA of living things on to specimens from the past.The technology is being used to create genetic maps of saber-toothed cats, cave bears, and thousands of ancient humans, including Vikings, Polynesian navigators, and numerous Neanderthals. The total number of ancient humans studied is more than 10,000 and rising fast.The old genes have already revealed remarkable stories of human migrations around the globe.But researchers are hoping ancient DNA will be more than a telescope on the past—they hope it will have concrete practical use in the present. Read the full story.  —Antonio Regalado We can still have nice things A place for comfort, fun and distraction to brighten up your day.+ The ancient Persians managed to keep cool using an innovative breeze-catching technique that could still be useful today.+ Knowledge is power—here’s a helpful list of hoaxes to be aware of.+ How said it: Homer Simpson or Pete Hegseth?+ I had no idea London has so many cat statues. #download #climate #studies #are #being

People Can Fly, the developer of Outriders and Gears of War: Judgement, announced Monday that its ending development on two of its upcoming games due to issues with its publisher and an inability to secure funding to continue development. As part of this decision, People Can Fly will be forced "significantly regroup" and "scale downteams," the studio's CEO Sebastian Wojciechowksi shared in a statement on LinkedIn. The statement doesn't elaborate on how many staff will be impacted by the cuts, but does call out Project Gemini and Project Bifrost as the two games being cancelled. People Can Fly made the decision to shut down Gemini because the game's publisher failed to provide a publishing agreement and didn't communicate "its willingness to continue or terminate the Gemini project." Without that publishing deal or the funds to continue working on Bifrost — a self-published VR game — the studio was forced to cancel it, too. This isn't the first time People Can Fly has shut down a project or made cuts to its teams. In December 2024, the studio announced that it was ending development on a game called Project Victoria and also reducing the number of people working on Bifrost. In that same announcement, People Can Fly also revealed that Square Enix was publishing Gemini. People Can Fly last worked with Square Enix to publish Outriders, somewhat of a minor cult hit now, but not a commercial success at launch. Even with the cuts and cancelled games, the studio still has multiple upcoming projects in the works, including Project Delta, which People Can Fly is creating for Sony and Gears of War: E-Day, which the studio is co-developing with Xbox studio The Coalition.This article originally appeared on Engadget at #people #can #fly #cancels #two