Just like Donkey Kong, Diddy Kong is getting a minor makeover as Nintendo moves into the next generation. And like the elder DK, Diddy will look a bit more like his The Super Mario Bros. Movie counterpart, with the addition of… teeth. A poster on the Famiboards forums noticed this week that the Nintendo Switch news channel showed off new artwork for Diddy Kong, and while the differences may be small in the grand scheme, they make the old, Rare-era Diddy look weird by comparison. Diddy Kong’s new look now includes a full mouth of teeth, the apparent removal of the Nintendo “racetrack” logo from his signature cap, and more realistic looking toes. Diddy’s pot belly has also been raised a bit, so it’s clearer where his tummy ends and his fur begins. Here’s an early look at the new Diddy Kong, via Famiboards poster Professor Chops: Compare that to this 2023 artwork of Diddy Kong from Mario Kart 8 Deluxe’s Booster Course Pass: The “new” Diddy Kong hews more closely to his Donkey Kong Country appearances than that of his brief cameo in The Super Mario Bros. Movie. Yes, he had a full set of pearly whites in Nintendo and Illumination’s animated film, but the cinematic version of Diddy appeared slightly more muscular, had eyes that were set apart, and sported a basketball-style jersey, as opposed to a tummy-accentuating crop top. This isn’t the first time we’ve seen Diddy with teeth, though. While many of his video game appearances render him toothless, Diddy Kong’s second amiibo, from the Super Mario collection, shows the younger DK with chompers — something the Diddy amiibo released as part of the Super Smash Bros. collection didn’t. All of this is to say that Diddy Kong has teeth now, and for the foreseeable future, no longer has to gum all of his food. Perhaps we’ll see more of this toothy Diddy in upcoming Nintendo Switch 2 games Donkey Kong Bananza and Mario Kart World, though the character hasn’t been confirmed to appear in either title just yet.

News Ghost of Yōtei’s Setting is “The Perfect Place to Tell Atsu’s Tale,” Says Game Director "If you’re going to tell a ghost story, do it in a dramatic location," says Sucker Punch's Nate Fox, who praised Hokkaido's beauty. Posted By Ravi Sinha | On 15th, May. 2025 It’s been a long wait for Ghost of Yōtei, the sequel to Sucker Punch’s critically acclaimed and commercially successful Ghost of Tsushima. Set over 300 years later, this time in Ezo (later known as Hokkaido), the narrative is about Atsu, who seeks revenge after the Yōtei Six slaughter her family. As with Ghost of Tsushima, Sucker Punch is aiming to “deliver a feeling of authenticity and believability to our fictional story.” On the PlayStation Blog, game director Nate Fox reveals that the team settled on Hokkaido because it’s “unbelievably beautiful.” “In 1603, it was the edge of the Japanese empire. Back then, it was called Ezo, a mysterious island to the north, sparsely populated by Wajin (Japanese) people bold enough to build a life for themselves in the cold wilderness. This combination of beauty and danger spoke to us.” Fox believes it’s the “perfect place to tell Atsu’s tale; a warrior so driven by revenge that locals start to believe she’s an onryō walking the land. If you’re going to tell a ghost story, do it in a dramatic location.” The development team undertook two trips to gather references, one to Shiretoko National Park, where the “natural beauty” of the ocean and cliffs coexist with predators like bears. “Suddenly we had to split our attention between gazing up at the beautiful snowcapped mountains and looking down at the nearby bushes in case there was a predator nearby. “That experience was magic! A perfect marriage of beauty and danger, that was the exact feeling we wanted for our game.” It’s ultimately what made Fox believe that the location was “the right choice” for the game. The second trip saw the team encounter the titular Mt. Yōtei or the “Female Mountain” as the Ainu called it. Fox felt that it was a “symbol of Hokkaido” and for Atsu, “It’s a symbol of home and of the family she lost. This process of being there, talking about the game with locales and then synthesizing new ideas is what made the trip so fulfilling.” Fox teased that the developer spoke to a “wealth of knowledgeable individuals and visited important cultural sites” to learn more about Japanese culture but that more will be revealed later. Stay tuned for updates in the coming weeks. Ghost of Yōtei launches on October 2nd for PS5, with pre-orders now available. Check out the latest trailer or learn more about how it’s Sucker Punch’s biggest map yet. Tagged With: Elden Ring: Nightreign Publisher:Bandai Namco Developer:FromSoftware Platforms:PS5, Xbox Series X, PS4, Xbox One, PCView More DOOM: The Dark Ages Publisher:Bethesda Softworks Developer:id Software Platforms:Xbox Series X, PS5, PCView More Death Stranding 2: On the Beach Publisher:Sony Developer:Kojima Productions Platforms:PS5View More Amazing Articles You Might Want To Check Out! Nintendo Switch 2 Launch Might be the Most Important Console Ever – DFC Intelligence The fact that Grand Theft Auto 6 got pushed back to 2026 might result with hardware sales for PS5 and Xbox Ser... Ghost of Yōtei’s Setting is “The Perfect Place to Tell Atsu’s Tale,” Says Game Director "If you’re going to tell a ghost story, do it in a dramatic location," says Sucker Punch's Nate Fox, who pra... Nintendo Switch 2 Might Not Have Reviews on Launch Day – Rumour Publications have gotten word from Nintendo that they will not be sent Switch 2 review units until close to la... Persona 5: The Phantom X Launches June 26th for PC and Mobiles Worldwide The free-to-play RPG features the same setting and combat system as Persona 5 but tells a new story with new a... DOOM: The Dark Ages Accolades Trailer Highlights Critical Acclaim Set before the events of DOOM (2016) and featuring id's largest campaign yet, the shooter is available on Xbox... Ubisoft’s New Subsidiary Will Build Story-Based Single-Player, Live-Service Multiplayer, and Mobile Games The subsidiary was founded as part of a €1.16 billion deal between Ubisoft and Tencent, and was officially a... View More

News Genetics What gene makes orange cats orange? Scientists figured it out Calico and tortoiseshell cats also carry an X-chromosome mutation Orange fur in domestic cats usually arises from a specific DNA deletion in the X chromosome, two new studies suggest. Stefano Stefani/Getty Images By McKenzie Prillaman 7 hours ago Orange cats are so goofy that people joke that the chaotic kitties share one communal brain cell. But most of these domestic felines — along with multicolored calicos and tortoiseshells — actually do share something: a single genetic mutation that makes their fur ginger, researchers report in two studies published May 15 in Current Biology. The independent teams identified a DNA deletion that causes pigment cells to produce a yellow-red color rather than the default brown-black, solving a mystery that has stumped scientists for decades.  Sign up for our newsletter We summarize the week's scientific breakthroughs every Thursday.

Get the Popular Science daily newsletter💡 Breakthroughs, discoveries, and DIY tips sent every weekday. You can now own a $1 gold coin celebrating one of America’s most revolutionary achievements: the NASA Space Shuttle program. The latest variant in the ongoing American Innovation $1 Coin series is available to order through the United States Mint. Selected to represent the state of Florida, the noncirculating legal tender is the third coin released this year and the 28th coin in the 15-year project first announced in 2018. While the coin’s front displays the series’ Statue of Liberty image, the back shows the shuttle launching above plumes of exhaust. United States Mint Medallic Artist Eric David Custer sculpted the image while Artistic Infusion Program (AIP) Designer Ron Sanders designed it. “The Space Shuttle, officially known as the Space Transportation System, remains one of the most iconic and influential spacecrafts in history,” explained US Mint acting director Kristie McNally in an accompanying announcement. “As the world’s first reusable spacecraft, it played a pivotal role in advancing space exploration. We are honored to celebrate this major achievement.” The Space Shuttle’s iconic design (including the image displayed on the new $1 coins) frequently featured not just the shuttle itself, but its large external fuel tank and two solid rocket boosters. Those attachments detached after the shuttle reached a predetermined altitude. While the boosters included parachutes allowing them to be recovered and reused, the fuel tank was designed to disintegrate during its atmospheric reentry along a ballistic trajectory ensuring any remnants landed in the Indian or Pacific Oceans. The Space Shuttle coin is the 28th in the American Innovation series. Credit: US Mint NASA relied on the Space Shuttle to transport astronauts on missions from April 1981 until its retirement in July 2011. The spacecraft blasted off a total of 135 times from one of two launchpads in Florida, returning to Kennedy Space Center in Cape Canaveral at the end of 78 of those trips. During its tenure, the shuttle flew the first women and minority crew members into space, as well as delivered components for both the Hubble Space Telescope and International Space Station (ISS). The program was not without tragedy, however. The Challenger and Columbia disasters of 1986 and 2003, respectively,  collectively claimed the lives of 14 astronauts. In 2004, President George W. Bush announced plans to retire the Space Shuttle program following the completion of the ISS. Today, NASA primarily relies on private contracts with companies like SpaceX and Blue Origin for astronaut and mission transport. The ongoing Artemis lunar program will use an Orion spacecraft designed by Lockheed Martin. The Space Shuttle’s influence today is far more than just symbolic. The Artemis program’s rocket booster engines, casings, and main engines are all repurposed and refurbished from Space Shuttle craft. The Artemis I mission alone utilized components previously employed on 83 shuttle missions. The United States Mint announced its American Innovation $1 Coin series celebrating American achievements across science and technology in 2018, and has already featured three space-related selections prior to the Florida coin. Delaware’s coin from 2018 showcases Annie Jump Cannon, the pioneering astronomer responsible for the star classification system still used today. Meanwhile, Maryland’s 2020 entry pays tribute to the Hubble Space Telescope, and Alabama’s 2024 release includes the Saturn V rocket. Later this year, Texas will become the fifth space-centric $1 gold coin with its Mission Control design.

This story appeared in The Logoff, a daily newsletter that helps you stay informed about the Trump administration without letting political news take over your life. Subscribe here.Welcome to The Logoff: The Supreme Court heard arguments about a birthright citizenship case today that are really about two questions: Does President Donald Trump have the power to end a core American ideal? And how much power do lower court judges have to block Trump’s agenda?What’s going on with birthright citizenship? On his first day in office, Trump issued an executive order aimed at ending birthright citizenship, the principle that people born in the US (almost always) immediately become US citizens. Trump’s order is an obvious violation of the 14th Amendment, and states successfully sued in multiple lower courts to block it, starting a process that brought it to the Supreme Court today.Is the Supreme Court going to uphold birthright citizenship? None of the justices defended Trump’s anti-birthright order during arguments, and several of them suggested it was blatantly unconstitutional.So what’s the issue? The hearing was less about whether the order was constitutional than about whether lower court judges had overstepped their authority when they blocked the policy nationwide. Multiple Supreme Court justices today seemed sympathetic to that argument, suggesting some limits on these nationwide injunctions could be coming. But we won’t know for sure until the ruling comes down, which could take weeks.What’s the big picture? Long-term, birthright citizenship appears almost certain to survive. That’s important, because birthright citizenship is critical to the concept that America is held together by a shared commitment to our democratic system, rather than by genetic inheritance.But if the Supreme Court limits the scope of the judges’ order, it may mean that some of Trump’s policies — even ones that are eventually found unconstitutional — get to go into effect while they work their way through the legal system.And with that, it’s time to log off…Yesterday I wrote about how we can make life better and are doing so all the time. Today I’m excited to surface another example: a new “gene-editing therapy” treatment that has given this baby a second chance at life in what the New York Times describes as “medical history.” As one doctor put it: “It really is sort of limitless in terms of what the possibilities are.” And that’s something worth celebrating. Thanks for reading, and I’ll see you back here tomorrow.You’ve read 1 article in the last monthHere at Vox, we're unwavering in our commitment to covering the issues that matter most to you — threats to democracy, immigration, reproductive rights, the environment, and the rising polarization across this country.Our mission is to provide clear, accessible journalism that empowers you to stay informed and engaged in shaping our world. By becoming a Vox Member, you directly strengthen our ability to deliver in-depth, independent reporting that drives meaningful change.We rely on readers like you — join us.Swati SharmaVox Editor-in-ChiefSee More:

Shane Snider, Senior Writer, InformationWeekMay 15, 20252 Min ReadBYphoto via Alamy StockMicrosoft on Tuesday started layoffs of almost 3% of its global workforce, or about 6,000 employees across various departments. Many were shocked that the layoffs included the company’s director of artificial intelligence, Gabriela de Queiroz.De Queiroz took to LinkedIn to share the news in a lengthy post. “Bittersweet news to share: I was impacted by Microsoft’s latest round of layoffs. Was I expecting it? Maybe. These days no matter how hard you work, how much you advocate for your company, or how much visibility to bring -- none of that makes you immune to restructuring,” she wrote.Such a high-level impact in the AI department shocked many commenters -- considering Microsoft has poured billions of dollars into its AI ambitions, including $80 billion earmarked for AI initiatives in 2025 alone. “If they are willing to cut the director of AI, what hope do any of us have?” one Reddit commenter asked.Microsoft posted strong financial results in its most recent quarter, with its revenue up 13% at $70.1 billion. But even as revenues rise, companies are looking to offset huge capital outlays for emerging technologies like GenAI. Macroeconomic uncertainty is fueling the cost-cutting effort as well.Tuesday’s layoffs marked the largest Microsoft cuts since 2023, when the company cut 10,000 workers.Related:Bloomberg reports that the layoffs targeted layers of management. About 17% of the cut personnel were classified as managers. Product management and technical program management roles accounted for about 600 of the cuts at Microsoft’s Washington workforce, or about 30% of layoffs, according to the report.What CIOs Should KnowPradeep Sanyal, AI and data leader for IT consultancy Capgemini and a former CIO, says IT leaders should pay close attention and recognize the shifts in market-wide AI strategies.“CIOs should take note, though not necessarily panic,” he tells InformationWeek in an e-mail interview. “Micosoft’s layoff of a high-profile AI leader, even amid massive AI investment, signals a few things …”Sanyal says the companies are restructuring as they shift from experimentation to “operationalization.” The companies are cutting costs by reducing layers and chopping roles not directly tied to revenue generation, he says.Such a change in leadership at a top vendor will likely have implications for customers. “Even if Microsoft’s commitment to AI is strong, sudden leadership exits can disrupt both internal continuity and external partnerships. CIOs betting big on Microsoft AI should press for visibility into roadmap ownership and product stewardship.”Related:The high-profile job cut paints a picture of AI volatility, Sanyal says.“This is a canary moment. When even top-tier AI leaders are not immune, it highlights how volatile the AI labor market is, both inside and outside vendor walls. Enterprises need strong internal AI capability, not just reliance on hyperscalers.”He adds, “In short … Yes, be concerned, but as a strategic signal rather than a tactical red flag. It is a reminder to diversify partnerships, own your AIU vision, and stay nimble as the industry reshapes around the next wave of transformation.About the AuthorShane SniderSenior Writer, InformationWeekShane Snider is a veteran journalist with more than 20 years of industry experience. He started his career as a general assignment reporter and has covered government, business, education, technology and much more. He was a reporter for the Triangle Business Journal, Raleigh News and Observer and most recently a tech reporter for CRN. He was also a top wedding photographer for many years, traveling across the country and around the world. He lives in Raleigh with his wife and two children.See more from Shane SniderWebinarsMore WebinarsReportsMore ReportsNever Miss a Beat: Get a snapshot of the issues affecting the IT industry straight to your inbox.SIGN-UPYou May Also Like

New ads Netflix will show generative AI ads midway through streams in 2026 Netflix is trying to grow ad revenue quickly. Scharon Harding – May 14, 2025 4:48 pm | 85 Credit: Netflix Credit: Netflix Story text Size Small Standard Large Width * Standard Wide Links Standard Orange * Subscribers only   Learn more Netflix is joining its streaming rivals in testing the amount and types of advertisements its subscribers are willing to endure for lower prices. Today, at its second annual upfront to advertisers, the streaming leader announced that it has created interactive mid-roll ads and pause ads that incorporate generative AI. Subscribers can expect to start seeing the new types of ads in 2026, Media Play News reported. “[Netflix] members pay as much attention to midroll ads as they do to the shows and movies themselves,” Amy Reinhard, president of advertising at Netflix, said, per the publication. Netflix started testing pause ads in July 2024, per The Verge. Netflix launched its ad subscription tier in November 2022. Today, it said that the tier has 94 million subscribers, compared to the 300 million total subscribers it claimed in January. The current number of ad subscribers represents a 34 percent increase from November. Half of new Netflix subscribers opt for the $8 per month option rather than ad-free subscriptions, which start at $18 per month, the company says. Speaking to advertisers, Reinhard claimed that ad subscribers spend 41 hours per month on Netflix on average. The new ad formats follow Netflix's launch of its own in-house advertising platform in the US in April. It had previously debuted the platform in Canada and plans to expand it globally by June, per The Verge. Netflix regards its advertising business as in its early stages, meaning customers can expect the firm's ad efforts to continue expanding at a faster rate over the coming years. The company plans on doubling its advertising revenue in 2025. “The foundations of our ads business are in place, and going forward, the pace of progress will be even faster,” Reinhard said today. Netflix subscribers join virtually all mainstream streaming customers in growing ad efforts. This week, Amazon announced contextual pause ads and shoppable ads for Prime Video this year. Web-based TV viewers are also seeing new-age advertising efforts, such as LG TVs’ webOS software, to integrate ads that are said to analyze viewer emotions. Scharon Harding Senior Technology Reporter Scharon Harding Senior Technology Reporter Scharon is a Senior Technology Reporter at Ars Technica writing news, reviews, and analysis on consumer gadgets and services. She's been reporting on technology for over 10 years, with bylines at Tom’s Hardware, Channelnomics, and CRN UK. 85 Comments

As Dyson home tech enthusiasts, users—dare we say—experts, we’re keeping a close eye on all the Best Dyson Memorial Day sales popping up ahead of the long weekend. While we hope to be out grilling and getting sunburnt, same as you, we think Dyson deals like $300 off a wishlist-worthy cordless vacuum will be a welcome treat for the holiday. Before shopping, feel free to familiarize yourself with our catalog of tested favorites—from air purifiers to humidifiers to cordless vacuums.We’ve assembled all early bird discounts in advance of the official Memorial Day sale drop, where we’re expecting an even wider spread of deals at all our favorite Dyson retailers, including Amazon. Watch this space—we’ll be updating as more Memorial Day deals on our beloved V8’s and V15’s roll in!Our top picksBest deal overall: Dyson V8 Plus Cordless Vacuum, $470 $350Staff-approved purifier: Dyson Purifier Humidify+Cool Formaldehyde PH04, $1,000 $800A versatile floor cleaner: Dyson V15s Detect Submarine Wet and Dry Vacuum, $950 $800Dyson V8 Plus Cordless VacuumThis Dyson V8 stick vacuum is a longtime favorite of ambitious cleaners the world over. It’s suited for all your basic nightmares: dust, debris, and pet hair. It offers 40 minutes of cordless cleaning and two power modes, plus a hair-screw tool so it doesn’t overheat, as those of us with many years of vacuuming under our belts have come to normalize. Global editorial operations director Diane Dragan speaks emphatically in favor of her V8: “Before, it was exhausting to see dust and willfully ignore it. Now it’s immensely satisfying to grab the unit, zap the filth, and easily dispense of it. To those who walked with old-timey canisters and uprights so this Dyson could run, I thank you.”Rachel FletcherRachel FletcherDyson Purifier Humidify+Cool Formaldehyde PH04In an age of micro-pollutants, germophobes can rest easy knowing this combo air purifier/humidifier/fan not only performs to the caliber of regular Dyson products, but this model in particular sucks up formaldehyde, a colorless gas which can be emitted by paint, furniture, carpets, household cleaners, fireplaces, and even plywood. Commerce director Rachel Fletcher has owned this model for several years and finds that it still functions up to snuff, humidifying and cooling the air to her liking. Plus, the app (yes, the app) is easy to use. “After lighting a candle or cooking, the purifier went to work straight away on cleaning the air and the air quality returned to its usual after about 10 minutes,” Fletcher says.Photo: Terri WilliamsDyson V15s Detect Submarine​ Wet-Dry VacuumUnlike most vacuums—thanks to its combination of hardwood and carpet cleaning capabilities as well as and mopping functionality—this Dyson technology is what state-of-the art home cleaning dreams are made of. Contributor Terri Williams was beyond impressed with its versatility and efficiency. “The beauty of this design is that all of the water is contained in the separate wet roller head, so I can remove it, attach one of the other roller heads, and dry vacuum in other parts of my home,” she says. The top portion can be removed to use for a handheld vacuum for peskier, smaller corners, and handy attachments for handheld vacuuming are also supplied.Dyson Cool Gen1 TP10 Purifier$130 off this air purifier has a person reconsidering her air-quality needs. If you don’t already know, Dyson’s trademark brag is that their two-stage HEPA H13 filtration captures 99.97% of particles as small as 0.3 microns. That means: basically everything. This model includes a purifying fan that also cools you, so you can knock out two purchases with one.Dyson V7 Advanced VacuumIf you’re hoping for a strong and affordable Dyson model, this V7 is $250 and delivers on the basics we love: cordless, long charge time, powerful suction, and detangling technology. This is a great vacuum for those who aren’t looking for the cusp of tech, who might not be off put by older models—anyone with an iPhone 12 or earlier-type people; the corded headphone crowd.Dyson Gen5 Detect Cordless VacuumWhile it’s just 6% off, any discount on this highly coveted vacuum is worthwhile, according to Williams. “This is one of the best Dysons, one of the best vacuum cleaners, and one of the best cordless stick vacuums out there,” she says. Dyson’s most powerful cordless vacuum has 70 minutes of run time off a single charge, and it intelligently adapts its power based on debris and floor type. The LCD screen shows particles sucked up, charge time left, and the amount of power used. Last but not least, the HEPA filtration traps 99.99% of particles as small as 0.1 microns, and it expels clean air in return.Dyson Ball Animal 3 Upright VacuumEverything you love about Dyson’s cordless stick vacuums still comes in this upright vacuum cleaner, down 25% from retail price. This model is designed with pet owners in mind with unrivaled detangling technology and multiple attachments to help you reach every crevice of your home, especially where hair balls like to accumulate. Its whole-machine filtration ensures that particles are trapped inside the machine, not expelled back into the house to force another run-through.Dyson Hot+Cool HP07 Air Purifier, Heater, and FanAnother air purifier high on our list is this HP07 model, which commerce editor Audrey Lee says “works like a dream, and I noticed within a week of use that I felt noticeably less congested.” The purifier uses a 360 degree filtration system that implements a combination of activated carbon, to remove potentially harmful gases and odors from the air, and its HEPA filter, which catches 99.7% of particles. Its auto mode continuously monitors room temperature and indoor air quality while also running the fan or heat to the degree of your choosing. You can control the device with an included remote or from your app.Dyson Solarcycle Morph CF06 Floor LightDyson makes its foray into lighting gear with its Solarcycle Morph line—clean, modern, extended lines give it an ultracontemporary look. Its four-in-one lighting adapts to the atmosphere to create a light that best suits a space, featuring four modes: task, indirect, feature, and ambient. It is formulated with LED lights with glare control and low optical flicker for eye care.

GTA 6 delay so Rockstar could 'achieve its creative vision with no limitations', says Take-Two boss "And I supported...that approach." Image credit: Rockstar Games/Eurogamer News by Matt Wales News Reporter Published on May 15, 2025 Take-Two boss Strauss Zelnick has talked a little more about the publisher's recent decision to delay the release of Grand Theft Auto 6 into May next year, saying the game was pushed back to ensure developer Rockstar could 'achieve its creative vision with no limitations'. GTA 6's release was narrowed down to "fall" 2025 last May, and Take-Two was still publicly sticking to that target as recently as February this year, despite persistent rumblings of a delay. However, all things changed earlier this month when Rockstar announced it would be shifting GTA 6's release to 26th May next year, saying it needed "this extra time to deliver at the level of quality you expect and deserve." A few weeks on and Take-Two boss Strauss Zelnick has now shared his own perspective on the delay decision. "As we get closer to completion of a title that's seeking perfection," he told IGN, "the needs or lack thereof, for continued polish become clear. In this case there was an opportunity with a small amount of incremental time, we thought, to make sure Rockstar Games achieves its creative vision with no limitations. And I supported of course that approach." Digital Foundry takes a close look at GTA 6's second trailer.Watch on YouTube "And while of course, delays pain me — how could they not?," Zelnick added, "the most important thing to do is to support your teams in their search for perfection." As to the possibility of a further delay for Grand Theft Auto 6, Zelnick implied that was unlikely to happen when asked. "I think historically when we set a specific date," he noted, "generally speaking, we've been very good about reaching it." While GTA 6's delay is perhaps not the absolute ideal for Take-Two, the company still has a busy release slate heading into the new financial year, with the likes of Borderlands 4, Mafia: The Old Country, and new NBA 2K and WWE 2K instalments on the way. Fans, meanwhile, have a new trailer to pore over and there's a lot packed in there.

🚀What's the position?We're looking for a dedicated Support Representative to join our growing team. This is full-time, remote position to help us provide great support for our two mobile apps.💫What will I be working on?We have two apps Pillow (https://pillow.app) and Today (https://neybox.com/today). These are two well-established, health and fitness mobile apps with millions of users worldwide. Our customers will reach out to us for help via email, our dedicated customer support service or social media. As a Support Representative for our team, you will be the front-line contact for our users, helping them navigate our applications, troubleshoot issues, and make the most of their features.🤹‍What will be my role and responsibilities?Respond to customer support requestsMaintain and update the content of our knowledge base.Coordination with the rest of the team to escalate issues to the right people or teams where necessary.Reply to reviews on App Store Connect.Help customers reaching out on Social Media.🌍 Can I work remotely?Of course! Our team is 100% remote. To ensure maximum availability of our support team, your working days and hours may include weekends or holidays.🙌 What is it like working at Neybox?Our team is smal and collaborate closely on a daily basis. Not everyone joins that the same time but we ensure a good overlap of our working hours. Our communication is mainly asynchronous using Slack and other communication tools and we keep meetings at a minimum. We work closely together and we encourage open communication and transparency.Requirements💼 What are the requirements?At least one year of experience in similar customer support positionsExcellent written and verbal communication skillsFamiliarity with customer support softwareProficient use of the English language.Good copywriting skills.Proficient in usage of MacOS and iOSReferences from previous employers in written or spoken form may be required.⚡️ Bonus skillsAn academic background or experience in software development is a plus.Benefits😌 BenefitsWorking as part of a small word-class friendly team to help people around the world live a better life.Being part of a growing multi-cultural team that values and supports each member.Access to many learning resources and sponsored learning opportunities.Great salary with bonuses.24 days of paid leave + public holidays.❌ Who should not apply?We don't work with outsourcing companies, HR agencies or headhunters. Please apply directly as an individual interested in the position.📥 Great! How can I apply?Just hit the button "Apply" button below!⚠️ Please note that this is the only acceptable way to apply. All other ways of contacting Neybox about the position (social media, LinkedIn, email etc.), will result in immediate rejection.Apply NowLet's start your dream job Apply now Meet JobCopilot: Your Personal AI Job HunterAutomatically Apply to Remote Customer Support JobsJust set your preferences and Job Copilot will do the rest-finding, filtering, and applying while you focus on what matters. Activate JobCopilot