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Many months ago, gamers began experiencing strange crashes with their 13th and 14th Gen Intel Core i9 CPUs but that was just the tip of the iceberg.Intel has now extended its warranty by two full years on 24 different 13th Gen and 14th Gen desktop chips, including Core i5, Core i7, and Core i9 models, after discovering that many CPUs based on its Raptor Lake architecture are susceptible to permanent damage. They were being fed too much voltage, and some have irreversibly degraded. Intel has not yet said if laptop chips are failing the same way.As of August 2024, there is currently no fix for an Intel CPU thats crashing like this you need to exchange it, and thats what the extended two-year warranty is for. But you can apply motherboard BIOS updates that may prevent damage to begin with, and Intel is explicitly addressing the excessive voltage issue in August updates for its partners motherboards.There are many open questions, like how many customers are affected, why Intel isnt recalling these chips, why it didnt claw back existing inventory ahead of its August patch, how it will proactively warn customers, how lenient it might be when dealing with customers who want an exchange, and which other issues might be contributing to these chips instability. (Intel has suggested the voltage is a primary cause, but not the only one.)The Verge is keeping track of the answers, and other news, in updates to the StoryStream youll find below. Were also keeping track of which PC makers will honor Intels extended warranty in this story.HighlightsOct 4, 2024Sean HollisterIntel says its Raptor Lake crashing chip nightmare is overPhoto by Tom Warren / The VergeIntel may have one less worry on its very full plate: it believes it has now fully addressed its desktop CPU instability woes with 13th and 14th Gen Raptor Lake chips.While the company says theres still no fix for processors that are already damaged, it confirms to me that the Vmin Shift Instability is theRead Article >Sep 25, 2024Sean HollisterIntel is releasing another microcode update to protect crashing Raptor Lake CPUsPhoto by Tom Warren / The VergeGet ready for another wave of urgent motherboard updates for your desktop PC. Intel has just announced a new microcode update for its 13th and 14th Gen Raptor Lake processors the ones that could possibly get permanently damaged and begin to crash your PC.While theres still no fix for chips that are already crashing, the company is now releasing microcode update 0x12B to motherboard manufacturers to help prevent one of the root causes of damage. In this case, it prevents the Intel CPU from asking for too much power when its just sitting idle or performing light tasks. (Too much voltage can prematurely age a chip.)Read Article >Aug 30, 2024Sean HollisterIntel definitively claims its laptop chips arent crashing because of that voltage thingImage: IntelIts been a burning question for months are Intels laptop chips susceptible to the same permanent damage that can potentially lay 24 different flagship desktop chips low?Today, Intel has finally confirmed: its 13th and 14th Gen laptop chips do not seem to have an instability issue. And the company claims they are definitely not affected by the too-high voltage issue, which its now calling Vmin Shift Instability.Read Article >Aug 15, 2024Sean HollisterAcer will honor Intels warranty extension on crashing chips meaning everyones finally on the same page.Acer to The Verge, today:We are offering a two-year extended warranty for affected 13th and 14th Gen Intel Core desktop processors causing instability issues. While we are working closely with Intel to address the situation through microcode updates, customers experiencing such issues should contact their nearest Acer service center.I think thats just about everyone. Now we see if everyone makes exchanges difficult... or easy.Will PC makers replace your crashing Intel chip? We asked 15 of themSean HollisterAug 7Aug 14, 2024Sean HollisterLenovo will now honor Intels two-year extension on crashing desktop CPUs.Lenovo previously had an unsatisfactory answer, but its come around:For affected processors, we will honor Intels 2-year processor warranty extension and recommend customers impacted by any CPU instability issues to contact Lenovo service for support.Fuller statement in our big story:Will PC makers replace your crashing Intel chip? We asked 15 of themSean HollisterAug 7Aug 9, 2024Sean HollisterDell and Alienware are honoring Intels extended warranty now too. Five year warranty on unstable Raptor Lake CPUs.Intel recently informed us that the impacted 13th and 14th generation processors facing instability issues will have an extended warranty. Dell will support Intels extended warranty terms for a total of five-years on these processors.Pretty much every brand is on board now, save Lenovo and Acer:Will PC makers replace your crashing Intel chip? We asked 15 of themSean HollisterAug 7Aug 9, 2024Sean HollisterMSI has now agreed to extend its Intel desktop warranty by two years.The companys answer was brief:MSI will cover 2 year extended warranty on all MSI Desktop. We asked all its competitors the same question about Intels crashing chips. Here are the answers:Will PC makers replace your crashing Intel chip? We asked 15 of themSean HollisterAug 7Aug 9, 2024Sean HollisterRead Intels biggest statement yet on how its addressing Raptor Lake CPU woesPhoto by Tom Warren / The VergeIntel has a big update on its crashing 13th and 14th Gen desktop CPUs including a hint that maybe, just maybe, it might be able to do something about chips that are already failing instead of requiring you to return them.You can read its statement below in full, but here are the parts I find interesting:Read Article >Aug 8, 2024Sean HollisterLenovo wins worst answer award re: replacing your Intel CPU.The number-one PC maker has answered our question whether itll honor Intels two-year extended warranty on damaged chips but the answer doesnt even include the word warranty.Lenovo has been made aware of the instability issue affecting Intels 13th and 14th Generation Processors and is working with Intel to understand the potential impact on our products and how to best resolve them. We will work toward integrating into our future product BIOS any fixes provided by Intel once available. We recommend customers impacted by any CPU instability issues to contact Lenovo service for support.Intel is footing the bill for replacements; this shouldnt be a hard decision for Lenovo.Will PC makers replace your crashing Intel chip? We asked 15 of themSean HollisterAug 7Aug 8, 2024Sean HollisterCyberPowerPC has decided to hop onto the Intel-warranty-respecting bandwagon.It now offers a five-year warranty on Intels problematic 13th and 14th Gen CPUs, just like its closest competitors.We also got a vague new statement from Dell/Alienware that suggests it might extend its own parts warranty, but doesnt promise to do so.Will PC makers replace your crashing Intel chip? We asked 15 of themSean HollisterAug 7Aug 8, 2024Sean HollisterShould we do a big screaming headline about Intel BIOS updates?Falcon Northwest CEO Kelt Reeves tells The Verge:Please help us get the word out to all Raptor Lake desktop users, especially i9 users, in big screaming headlines that they need to update their PC to the latest BIOS now to stop/prevent the CPU wear and hopefully avoid the need for an RMA. Dont wait for the August microcode thats the last 5% (we hope) of the solution, but 95% of the fix is available now. Think of the new BIOS as the vaccine against this issue, but it will do no good unless people get shots in arms.Intel spox Thomas Hannaford wouldnt go as far as 95% of the fix, but he says Kelts PSA is a good one. Besides, the August microcode is rolling out now:Aug 8, 2024Tom WarrenIntels BIOS updates for crashing CPUs are now rolling outPhoto by Tom Warren / The VergeAsus and MSI have both released beta BIOS updates today to address Intels crashing 13th and 14th Gen Raptor Lake desktop processors. While the BIOS updates wont fix CPUs that are already damaged, they include Intels new microcode update that should help further address the instability issues.If it works well, this could be a very big deal for Intel, which lost some of its reputation after its flagship chips were found to crash earlier this year and, after a long investigation, discovered there would be no true fix, requiring customers to replace any damaged chips. Intel also isnt having a great year, period, recently announcing layoffs of at least 15,000 workers and stopping non-essential work.Read Article >Aug 8, 2024Tom WarrenAsus releases BIOS updates to address Intel CPU stability issues.Asus is the first OEM to release BIOS updates for its range of Z790 motherboards. The latest beta BIOS includes Intels new microcode fix to address stability and crashing issues with its 13th and 14th Gen processors. This wont fix chips that are already damaged, though. Youll need to swap your CPU, with Intel or a PC maker, if it has degraded.Asus beta BIOS updates for Z970 motherboards[rog-forum.asus.com]Aug 7, 2024Sean HollisterWill PC makers replace your crashing Intel chip? We asked 15 of themAn Intel Core i9-13900K CPU, one of the first types identified to sometimes crash this way. Photo by Tom Warren / The VergeThere is no fix for Intels crashing 13th and 14th Gen Raptor Lake desktop processors. If your chip isnt yet damaged, please apply motherboard BIOS updates early and often to prevent issues. If its already damaged, your only option is to exchange it.But what if you didnt buy a chip but, rather, an entire PC? Will PC makers have your back? Will they pass along the extra two years of warranty that Intel just theoretically granted them, or will they perhaps try to save money at your expense?Read Article >Aug 6, 2024Tom WarrenIntels crashing CPU warranty extends to OEM models.Intel added two years of additional warranty coverage for its 13th and 14th Gen Core processors last week, and now its clarifying this will also apply to processors sold without a box to OEMs or system integrators. If youre having crashing issues you can contact Intel if you purchased a boxed CPU, or your OEM or system builder otherwise. Intel has also supplied a list of processors that will get the warranty extension, found below.The processors that get a two-year warranty extension. Image: IntelAug 1, 2024Jay PetersIntels crashing 13th and 14th Gen CPUs get two additional years of warranty coverageIllustration by Alex Castro / The VergeAlthough theres no fix for Intels crashing 13th and 14th Gen Intel Core processors, the company is trying to make things somewhat better for customers who are stuck with potentially damaged chips by extending their warranty for two additional years.Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and / or 14th Gen desktop processors are supported in the exchange process, reads a statement from Intels Thomas Hannaford to The Verge. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.Read Article >Jul 26, 2024Sean HollisterThere is no fix for Intels crashing 13th and 14th Gen CPUs any damage is permanentAn Intel Core i9-13900K CPU, one of the first types that was identified to sometimes crash games this way. Photo by Tom Warren / The VergeOn Monday, it initially seemed like the beginning of the end for Intels desktop CPU instability woes the company confirmed a patch is coming in mid-August that should address the root cause of exposure to elevated voltage. But if your 13th or 14th Gen Intel Core processor is already crashing, that patch apparently wont fix it.Citing unnamed sources, Toms Hardware reports that any degradation of the processor is irreversible, and an Intel spokesperson did not deny that when we asked. Intel is confident the patch will keep it from happening in the first place. (As another preventative measure, you should update your motherboard BIOS ASAP.) But if your defective CPU has been damaged, your best option is to replace it instead of tweaking BIOS settings to try and alleviate the problems.Read Article >Jul 22, 2024Emma RothIntel says it has found the issue causing 13th and 14th Gen CPUs to crashIllustration by Alex Castro / The VergeIntel says it has found the source of the widespread instability issues affecting its Core 13th and 14th Gen processors. In an update on Monday, Intel confirmed that CPUs are experiencing elevated operating voltage and that a patch is on the way.We have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors, Intel employee Thomas Hannaford writes on the companys forum. Our analysis of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.Read Article >Jul 14, 2024Wes DavisComplaints about crashing 13th, 14th Gen Intel CPUs now have data to back them upPhoto by Tom Warren / The VergeAlderon Games, the maker of dinosaur MMO Path of Titans, says its swapping out its Intel 13th and 14th Gen-based servers for AMD and urges others hosting the games servers to do the same. The developer has had significant instability issues that none of the fixes so far have reversed, wrote Alderon founder Matthew Cassells in a blog post last week.Cassells wrote that Alderon has recorded thousands of crashes on gamers CPUs using its crash reporting tools and says the processors can also corrupt SSDs and memory. He added that in his teams experience, 100 percent of the affected CPUs deteriorate over time, eventually failing. On the contrary, Unreal Engine decompression tool maker RAD Game Tools, which Cassells cites in the blog, says that only a small fraction of the processors are affected.Read Article >Jun 14, 2024Sean HollisterIntel says it still doesnt have the true fix for its crashing i9 desktop chipsOne of the affected Intel processors. Photo by Tom Warren / The VergeFor months, Intels highest-end desktop gaming processors have had a strange tendency to occasionally make games crash and despite what you might have seen earlier today, Intel says it doesnt have a final fix for its 13th and 14th Gen Intel Core i9 Raptor Lake and Raptor Lake S chips just yet.Contrary to recent media reports, Intel has not confirmed root cause and is continuing, with its partners, to investigate user reports regarding instability issues on unlocked Intel Core 13th and 14th generation (K/KF/KS) desktop processors, reads a statement via Intel spokesperson Thomas Hannaford.Read Article >May 8, 2024Wes DavisIntel and motherboard makers disagree on how to stabilize your crashing i9 CPUPhoto by Tom Warren / The VergeRecently, motherboard makers have issued BIOS updates to improve the stability of Intel 13th and 14th Gen i9 chips in crashing games. But Intel, which announced last month that it was investigating these issues, is now asking gamers not to implement those settings.The companies now seem to be at odds on how to adjust your CPU. Motherboard makers like Asus are recommending an Intel Baseline Profile with basic functionality and lower power limits, while Intel says you should go with a higher power profile depending on your motherboard and chip.Read Article >Apr 9, 2024Tom WarrenIntel investigating games crashing on 13th and 14th Gen Core i9 processorsPhoto by Tom Warren / The VergeOwners of Intels latest 13th and 14th Gen Core i9 desktop processors have been noticing an increase in game crashes in recent months. Its happening in games like The Finals, Fortnite, and Tekken 8, and has even led Epic Games to issue a support notice to encourage Intel Core i9 13900K and 14900K owners to adjust BIOS settings.Now, Intel says its investigating the reports. Intel is aware of problems that occur when executing certain tasks on 13th and 14th generation core processors for desktop PCs, and is analyzing them with major affiliates, says an Intel spokesperson in a statement to ZDNet Korea.Read Article >