weworkremotely.com
About the roleAre you passionate about improving the lives of small business owners? Do you love the intensity that comes with building & training Olympic-level sales and success teams?At Community Phone, were on a mission to become the most customer-obsessed phone company in America. As a SeniorSales Manager for our B2B Go-to-Market team youll combine your dedication to small businesses with your expertise in sales to help us scale 10x over the next three years by building and leading your own sales team.Your team will engage and educate small business owners and their staff (Mom and Pop businesses, often fewer than 15 employees) on how Community Phone can transform their operations, save them money, and grow their business. Your team will be responsible for prospecting, qualifying leads, driving conversion, and ensuring onboarding.We believe in moving fast, challenging the status quo, and focusing on what truly matters. At Community Phone, speed beats perfection, first principles trump tradition, and truth always outweighs vanity metrics. Your MissionBuild and Lead a High-Performance TeamYou will recruit, hire, and train an elite B2B sales team, composed of motivated, high-energy individuals. You will set the standardboth in behavior and executionby leading with intensity, clarity, and purpose, driving your team to perform at their absolute best.Accelerate PerformanceCreate a high-efficiency sales engine by developing streamlined workflows, scalable knowledge bases, and tailored messaging campaigns. Train your team to maximize daily prospect outreach with precision. Instill a culture of expectancy, where effort and execution directly correlate to results.Generate and Convert LeadsYour team will rapidly engage, qualify, and convert cold prospect lists into leadsand ultimatelyloyal customers. Your relentless focus on speed, efficiency, and execution will ensure every opportunity is captured.Execute with Precision MetricsOwn and crush KPIs: speed to lead, connect rate, qualified rate, team variance, close rate, ARPU, and 90-day product activation rate. You will constantly push your team to exceed benchmarks and adapt their strategies to uncover better ways to hit goal.Test, Adapt, DominateRun bold experiments to refine outreach methods, messaging, and cadences. Analyze results with laser focus, pivot quickly, and embed winning tactics into your teams DNA.Close the Feedback LoopGather insights from real conversations with prospects back to marketing, product, and leadership teams. Your teams frontline learnings will shape strategy, refine offerings, and enhance execution across the company. You are...Relentlessly AccountableYou dont just carry your teams quotayou own it like its your personal mission. If something isnt working, you dont wait. You rebuild. If the sales process feels unclear, you redefine it. If the script isnt converting, you write a better one. You believe that success is built, not given, and you take full ownership of making your team unstoppable.A True Architect of ExcellenceYou are a hands-on leader, building your team brick by brick. You train, coach, and lead from the trenches, ensuring every rep understands not just what to say but why it matters. You see your teams success as a direct reflection of your ability to design processes and tools that create winners.Obsession-DrivenWinning isnt just a goalits an obsession. Youre laser-focused on understanding customer pain points and using that knowledge to create sales pitches that resonate deeper than our competitors. You drive your team to master the art of discovery, to truly understand who the prospect is, and to close deals with conviction.Hunger IncarnateYou create an environment where hunger is contagious. Your team feels the thrill of chasing success and the anticipation of reaching goals. You lead by instilling a culture of expectancywhere effort meets reward and everyone strives to achieve more than they thought possible.Truth-ObsessedMetrics arent just vanity numbers to you; they are a map to greatness. You track, interpret, and adapt based on the metrics that matterspeed to lead, close rates, and everything in between. You report results with honesty and precision, using insights to guide decisions and refine strategies.An Opportunistic OptimistYou dont see setbacksyou see stepping stones. Challenges fuel your creativity, and failures are simply feedback loops. You turn obstacles into opportunities with a mindset that radiates resilience and inspires those around you.A Master CommunicatorYou can articulate complex ideas with clarity and purpose, cutting through the noise to address what matters most. Whether youre motivating your team or selling to a prospect, you communicate with an authenticity that builds trust and drives action.Curious to the CoreYou live to learn. You question everything, challenge assumptions, and dive deep into the details. Your relentless curiosity fuels innovation, allowing you to adapt, iterate, and refine outreach strategies across industries, products, and personas at a seemingly unrealistic speed.A Builder of BeliefYou create a team that doesnt just work togetherthey believe together. Through your leadership, every rep sees their potential for success and feels the pull of collective ambition. You make your teams goals feel not just achievable but inevitable. Community Phone CultureCommunity Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.Beyond the job description, here are some traits members of our team share:We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
