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VPNSecure faces backlash after axing lifetime subscriptions
New owners of VPNSecure have been taking major flak recently after unexpectedly cancelling all lifetime subscriptions for users of the VPN service. The owners claimed that they didn’t know about the lifetime subscriptions when they first bought VPNSecure and are now unable to continue honoring them.
Per Ars Technica, the first complaints from users losing their lifetime access began in March of this year. In April, users with lifetime subscriptions received an email stating, “To continue providing a secure and high-quality experience for all users, Lifetime Deal accounts have now been deactivated as of April 28th, 2025.”
In response to a sudden wave—24 pages in total—of negative 1-star customer reviews on TrustPilot, a representative for the provider clarified, “In 2023, we acquired only the infrastructure and brand in a distressed asset sale after that company shut down. No contracts, payment data, or customer obligations were transferred.”
VPNSecure has apologized to customers who were caught off guard by the sudden cancellations but reinforced its new position by saying it “never will” sell lifetime subscriptions.
The whole ordeal seems to have been bungled from the start, but the company drew further ire with the way in which it so abruptly cut subscriptions. While it may have mitigated some of these issues by giving more advanced notice of the cancellations, it was never going to be an easy pill to swallow for previous lifetime plan holders.
Adding insult to injury, there is no evidence that VPNSecure is offering refunds to those who purchased lifetime subscriptions. Instead, it’s offering affected users “an exclusive deal starting at just /month to continue using the service.” Insert eyeroll here.
The whole ordeal is a great reminder that lifetime subscriptions are rarely as trustworthy as advertisements lead you to believe. Should the company ever go out of business or be sold, these previous ‘guarantees’ can be nothing but hot air.
If you happen to be someone affected by these cancellations or are just looking for a VPN service that you can trust, refer to our list of the best VPNs.
#vpnsecure #faces #backlash #after #axing
VPNSecure faces backlash after axing lifetime subscriptions
New owners of VPNSecure have been taking major flak recently after unexpectedly cancelling all lifetime subscriptions for users of the VPN service. The owners claimed that they didn’t know about the lifetime subscriptions when they first bought VPNSecure and are now unable to continue honoring them.
Per Ars Technica, the first complaints from users losing their lifetime access began in March of this year. In April, users with lifetime subscriptions received an email stating, “To continue providing a secure and high-quality experience for all users, Lifetime Deal accounts have now been deactivated as of April 28th, 2025.”
In response to a sudden wave—24 pages in total—of negative 1-star customer reviews on TrustPilot, a representative for the provider clarified, “In 2023, we acquired only the infrastructure and brand in a distressed asset sale after that company shut down. No contracts, payment data, or customer obligations were transferred.”
VPNSecure has apologized to customers who were caught off guard by the sudden cancellations but reinforced its new position by saying it “never will” sell lifetime subscriptions.
The whole ordeal seems to have been bungled from the start, but the company drew further ire with the way in which it so abruptly cut subscriptions. While it may have mitigated some of these issues by giving more advanced notice of the cancellations, it was never going to be an easy pill to swallow for previous lifetime plan holders.
Adding insult to injury, there is no evidence that VPNSecure is offering refunds to those who purchased lifetime subscriptions. Instead, it’s offering affected users “an exclusive deal starting at just /month to continue using the service.” Insert eyeroll here.
The whole ordeal is a great reminder that lifetime subscriptions are rarely as trustworthy as advertisements lead you to believe. Should the company ever go out of business or be sold, these previous ‘guarantees’ can be nothing but hot air.
If you happen to be someone affected by these cancellations or are just looking for a VPN service that you can trust, refer to our list of the best VPNs.
#vpnsecure #faces #backlash #after #axing
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