About UsSwitch Themes creates premium, exclusive themes for Shopify's official theme store. Our designs empower merchants to build beautiful, high-converting online stores.The RoleWe're seeking a Shopify Theme Support Specialist to join our team on a casual basis (10-20 hours weekly). This fully remote position requires availability from 6:00 AM to 3:00 PM UTC+0 daily. We welcome candidates worldwide who can reliably cover these hours.Your day-to-day work will centre around helping merchants successfully implement and utilise our themes. Working through our email ticket system, you'll address queries on a first-come, first-served basis, focusing on theme setup, configuration challenges, and troubleshooting functionality issues. You'll frequently resolve conflicts between our themes and third-party apps, and guide merchants through proper theme settings and best practices.A typical day involves diagnosing why certain features aren't working as expected, explaining how to configure theme settings for optimal results properly, and sharing knowledge that helps merchants get the most from their online stores. Your ResponsibilitiesProvide exceptional support to merchants via email, helping them maximise the potential of our themesDocument customer questions, feature requests, and bug reports with attention to detailDevelop expert knowledge of our theme offerings to recommend optimal solutionsCreate and maintain helpful documentation in our Help Scout knowledge baseAssist merchants with HTML/CSS customisations to achieve their design goalsWork and communicate with our support lead and technical support team to manage our ticket queueRequired QualificationsExperience working with the Shopify platform and ecosystemStrong HTML/CSS knowledge and basic JavaScript understandingExcellent written communication with a warm, helpful, and solution-oriented approachHigh level of English fluency (written and spoken)Self-motivated with strong problem-solving abilitiesPreferred QualificationsExperience developing for Shopify themes or liquid templatingAdvanced front-end development skills (HTML, CSS, and JavaScript)Previous customer support experienceFamiliarity with e-commerce best practicesWhy Join Us?Work with a respected leader in Shopify theme developmentFlexible remote work environmentJoin our small, collaborative team where your contributions matterExpand your technical skills with exposure to cutting-edge e-commerce developmentIf you're passionate about helping merchants succeed and have the technical skills to support them effectively, we'd love to hear from you!Apply now with your resume and a brief cover letter explaining why you're interested in this position.Apply NowLet's start your dream job Apply now Meet JobCopilot: Your Personal AI Job HunterAutomatically Apply to Remote Customer Support JobsJust set your preferences and Job Copilot will do the rest-finding, filtering, and applying while you focus on what matters. Activate JobCopilot