IT Support EngineerBlizzard EntertainmentAlbany New York 12205 United States of America2 hours agoApplyTeam Name:IT - Blizzard Internal Information SystemsJob Title:IT Support EngineerRequisition ID:R025339Job Description:Job Title: IT Support Engineer ILocation: AlbanyBlizzard Entertainment is looking for a self-motivated and skilled IT Support Engineer I. Blizzard Desktop Support is the first line of support for all IT-related issues. Job duties would include building, configuring, deploying, monitoring, modifying, and repairing local and remote computers. An ideal candidate would have experience working in a corporate IT environment, knowledge of PC and Apple and their operating systems, knowledge of scripting languages, troubleshooting networking issues, and have exceptional customer service skills.The ideal candidate is a highly organized individual passionate about delivering flawless experiences for our users. Excellent communication skills, collaboration skills, and a strong ability to adapt to shifting priorities are critical. If this sounds like you, we look forward to hearing from you!ResponsibilitiesProvide epic-level support to end users on a variety of IT desktop & IT operational-related issues.Identify, research, and resolve technical problems.Respond to telephone calls, emails, and requests for technical support.Document, track, and monitor problems to ensure a timely resolution.Work with applicable ticketing or work tracking systems such as JIRA, Confluence, or Service Now.Manage ticket requests and follow up with users.Receives and works escalated issues from other desktop staff and/or the manager.Install and maintain Windows and Mac operating systems (OS).Troubleshoot various types of PC, laptop, or tablet hardware and software.Inventory tracking when receiving and shipping hardware onsite.On-call support for when vendors need on-location access.On-call support for issues that arise outside normal business hours.RequirementsCustomer ServiceOutstanding customer service skillsStrong written and verbal communication skills, including the ability to communicate and present complex issues and analyses in an effective mannerExcellent organization and time-management skillsReliability and dependabilityTeam PlayerMust speak fluent English.TechnicalIntermediate PC hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)Experience supporting a variety of software, (Adobe CC, Microsoft Office 365, Cisco AnyConnect, System Drivers)Working knowledge of installing, maintaining, and troubleshooting current versions of Windows and OSXKnowledge of maintaining and troubleshooting Apple iPhone/iPad and Android OS phone devicesBasic knowledge of scripting languages (MS PowerShell, Python)Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP)Intermediate knowledge of MDT (Image creation and deployment, multiple images)Other1-3 years’ minimum experience in a Corporate IT environmentITIL knowledge and experience a plusFlex working schedules, (Can include evenings and weekends)Ability to think outside of the boxAbility (and willingness) to lift a minimum of 50 poundsGood time management and organizational skillsAbility to organize and prioritize assigned tasks/projectsStrong sense of urgency and business orientationYour PlatformBest known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.Our WorldActivision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.RewardsWe provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;401(k) with Company match, tuition reimbursement, charitable donation matching;Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .In the U.S., the standard base pay range for this role is $14.19 - $26.22 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable. Create Your Profile — Game companies can contact you with their relevant job openings. Apply

Songzhuang Z Museum / TEAM BLDGSave this picture!© Jonathan LeijonhufvudMuseum•Lishui, China Architects: TEAM BLDG Area Area of this architecture project Area:  472 m² Year Completion year of this architecture project Year:  2025 Photographs Photographs:Jonathan Leijonhufvud Lead Architect: Xiao Lei More SpecsLess Specs Save this picture! The Quartet – Songzhuang Z Museum - Located in Songzhuang Village, Songyang County, Zhejiang Province, the Z Museum sits over 400 meters above sea level, nestled deep within the mountains. With its winding roads and narrow paths, arriving here for the first time feels like stepping into a modern-day version of the "Peach Blossom Spring". It is said that prior to 2017, this was a place even most locals of Songyang had never visited—or even heard of. As a result, the village has managed to preserve much of its original character, including its traditional housing and historical spatial fabric. In early 2024, TEAM_BLDG was invited to undertake a project in this 600-year-old village: to transform a brick-and-concrete residential house built in the 1990s into Z MUSEUM – the first contemporary rural art museum in China dedicated to the theme of weaving.Save this picture!Better to Stand Out than to Disappear - The original architecture stands in a prominent location within the village—its scale and material starkly contrast with the surrounding low, continuous rows of traditional rammed-earth houses. Having long been uninhabited, the building had been considered for renovation on multiple occasions. It wasn't until the current operator, Mountain Creations, proposed transforming it into the Z Museum that a clear vision began to take shape. From the outset, the operator conveyed a definitive design direction to TEAM_BLDG: since the building's incongruity with the village context was an established fact, instead of concealing or diminishing it, why not enhance this contrast in a way that is memorable? At the same time, this contrast should be appropriate and graceful—resonating both with the spirit of an art museum and with the character of the village itself.Save this picture!Save this picture!Save this picture!A Quartet and a Color-Shifting Skin - Faced with the dense and rigid façade of the original structure, the design began with a deconstructive approach. Drawing on the scale and spatial rhythm of the surrounding old houses, the building was vertically divided into four volumes from the inside out, with inner courtyards inserted in between. These four volumes were then interconnected vertically and horizontally. Varying rooftop terraces and semi-transparent shading canopies were introduced, generating a dynamic composition of staggered heights—what the architects describe as a "quartet" of forms.Save this picture!To visually "lighten" the mass of the original building, the architects took inspiration from traditional textile weaving. Aluminum square tubes measuring 20mm x 40mm were painted red on three sides and white on one, then arranged into a fine lattice that wraps the entire façade. Structural elements fixed to the façade act like the shuttles of a loom, guiding the interplay of "warp" and "weft," and weaving strands of dual-colored "yarn" into the building's skin. The result is a mass that feels both delicate and diaphanous.Concerned that the aluminum lattice might appear too rational and mechanical, the design team refined the arrangement by varying the spacing of the slats. The gaps between the tubes are intentionally irregular, and the upper and lower sections are treated differently—with denser patterns above and more open ones below. Particularly on the terrace levels, the lattice introduces multidimensional interweaving, further amplifying the sense of "woven skin."Save this picture!In the early morning, as sunlight begins to filter into the mountain village, light and shadow begin to "weave" across the façade. Thanks to the red-and-white orientation of the aluminum slats, the building takes on subtle and ever-shifting hues throughout the day. This means that each visit to the Z Museum may offer a distinct impression: on bright, sunny afternoons, it may appear as a translucent pink volume; on rainy or snowy days, it becomes a serene, white monolith.Save this picture!Ascending Around a Shaft of Light - In order to give full focus to the artworks, the architects intentionally minimized additive interior design interventions, instead prioritizing the clarity of circulation and the relationship between interior and exterior spaces. The journey begins in the adjacent rammed-earth structure, where a "prologue hall" has been inserted—a quiet, dimly lit space. Aside from red-painted steel cladding added to the window frames and a traditional "tiger window," the room largely preserves the original appearance of the old house. By contrasting this subdued spatial atmosphere with the contemporary interior of the main building, visitors undergo a sensory transition before entering the main exhibition areas.Save this picture!A new skylight was introduced by carving out a vertical atrium—a "light well"—that spans all three levels of the main structure. This shaft allows natural light and ambient warmth to penetrate deep into the interior, while also visually and physically connecting the horizontal spaces on each floor. Exhibition halls on each level are arranged around this central void, allowing visitors to glimpse others moving through the museum from different vantage points.Save this picture!Original window openings were reconfigured in response to the surrounding landscape. This strategy of "secondary framing" allows curated views of the village to dialogue with the artworks on display, subtly bridging the museum interior with the rural context. Meanwhile, large new openings were carved into the stairwell's exterior wall, transforming the third floor into a semi-outdoor space—visually and experientially reinforcing the museum's relationship with the village. Upon reaching the rooftop terrace, visitors are offered an unobstructed panoramic view of Songzhuang Village. The uniform wall and ground materials, along with the absence of deliberate functional zoning, only minimally guide people's behavior through varying elevations, allowing visitors here to fully experience nature and relaxation. Save this picture!Notably, the architects also designed a custom "LOOM" furniture series for the museum's café and shop, inspired by the forms of traditional looms. Constructed with 20×20mm square steel tubes as frames, each piece is wrapped and tensioned with 20mm-wide custom red woven straps to create both horizontal and angled surfaces. The spacing of these woven elements echoes the façade's lattice system, extending the woven "thread" motif from exterior to interior.Save this picture!Save this picture!Save this picture!Save this picture!Save this picture!Save this picture!Save this picture!Save this picture!Save this picture! Project gallerySee allShow less Project locationAddress:Lishui, ChinaLocation to be used only as a reference. It could indicate city/country but not exact address.About this office Published on May 20, 2025Cite: "Songzhuang Z Museum / TEAM BLDG" 20 May 2025. ArchDaily. Accessed . <https://www.archdaily.com/1030268/the-quartet-songzhuang-z-museum-team-bldg&gt ISSN 0719-8884Save世界上最受欢迎的建筑网站现已推出你的母语版本!想浏览ArchDaily中国吗?是否 You've started following your first account!Did you know?You'll now receive updates based on what you follow! Personalize your stream and start following your favorite authors, offices and users.Go to my stream

Red Dead Redemption 2 – Rockstar’s best game? (Rockstar Games) The Tuesday letters page asks whether video game execs need to be gamers or not, as one reader predicts Super Smash Bros. Ultimate Deluxe will be a while yet. To join in with the discussions yourself email gamecentral@metro.co.uk Rockstar #1 Interesting to see people having the confidence to speak out against GTA, which I don’t think we’re going to see a lot of as the game gets closer. I won’t pretend I don’t enjoy the games, and still play GTA Online occasionally, but what I will say is that GTA 5 is not my favourite Rockstar game at all and I do feel it’s a shame they don’t make a wider range of games like they used to.Bully was great and so was The Warriors, but I especially liked the first Manhunt and I’m very upset that never became a regular franchise. I don’t think Midnight Club or L.A. Noire were as good but at least they were something different, as was Max Payne 3 (although I prefer Remedy’s two games). I would say that Red Dead Redemption 2 is easily their best game. It has all the scope and size of GTA but none of the flaws that people have been pointing out. It has a good, clear plot. The characters are all interesting and many of them are likeable. They act like people too, not just try hard characters. The gameplay still isn’t great but it’s no worse than GTA 5 and I definitely prefer riding a horse to driving a car, at least one designed by Rockstar. So while I am looking forward to GTA 6 there are quite a few other Rockstar games I’d rather see get a sequel first.Focus One for two Is it me or has Shuhei Yoshida been acting like a bit of chump in his recent round of interviews? He was very down on Switch 2 for no reason that I could really see, other than he’s ex-Sony, and now he, who is presumably very rich, is trying to tell us all that £80 for a video is a bargain and we shouldn’t complain?I’m sure it is good value for money but at the end of the day that’s money that a lot of us don’t have lying around spare. Only a few years ago I would’ve been able to get two triple-A games for £80, at least a couple of months after launch, and soon I’m only going to be able to get one. I don’t see how that’s good for gaming or publishers or anyone else. It’s definitely not good for my wallet.Brian Summer secrets So, the Switch 2 is out on June 5 and the Summer Game Fest is June 6… does that mean there’s going to be some kind of big annoucement? I know people are 50/50 on whether there’s a secret Christmas game still to be revealed but if there was I would’ve though this would be a good time to do it.I can’t see anyone getting all that excited when Nintendo try to make the reveal of the release dates for checks notes Hyrule Warriors 3 and Kirby Air Ride 2 seem like some epic reveal. I’m with everyone else that thinks they are very strange things to be out in the first year, especially when that could mean there’s really only big first party game out all year. I’m not going to try and predict anything, because it’s Nintendo and who knows, but does GC think the two dates are coincidence or are they going to end up being connected?Paulie GC: Our guess is that it’s just a coincidence. Nintendo doesn’t tend to use third party events to announce anything significant. They may try and squeeze something in at the last minute, just because the timing is so odd, but we wouldn’t count on it. Email your comments to: gamecentral@metro.co.uk Strange ideas Like a lot of readers, I find Hideo Kojima a fascinating but flawed character. He’s got so much obvious talent, but he’s squandered so much of it on one franchise, that faded from public view surprisingly quickly. Dead Stranding was interesting but I’m not sure how a sequel is going to work if the core gameplay is still… walking very slowly and delivering parcels to holograms.I’m painting the game in its worst possible light there but even so, Death Stranding was just flawed as anything else Kojima has done and I would’ve liked to see him give it another roll of the dice with a different idea. Instead, he’s working on a sequel, and what seem to be spiritual sequels to Silent Hills and Metal Gear. By which time he’ll be well into his 60s… If all the ideas on the USB stick are as weird as the guy forgetting his abilities over time, I’d rather he do them now. It just feels he’s permanently got one foot in the past and it’s a real shame.Kurgen Come back later If Nintendo does do a Super Smash Bros. Ultimate Deluxe edition for the Switch 2 do we have any idea who could be added to it? I would’ve said someone from a new Switch 2 IP but there really hasn’t been one yet, which is a real shame. Maybe they could try and do one of the wheelchair basketball people, but I can’t see many people queuing up for that.I also thought maybe a couple more Microsoft games, back when I expected them and Nintendo to be all chummy. Now it seems that was all just talk and Xbox doesn’t have any plans at all, or at least none so urgent they’ve felt the need to talk about them so far. So if a Deluxe edition does happen, I don’t think it’s going to happen for a while, for the simple reason that there isn’t anyone new to add, because they’re all already been done.Roel Dungeons master I was going to compose a missive contemplating the likelihood of Dungeons 4 being ported to the Switch 2, only to find out that it’s actually already out on Switch?! That would be an amazing feat if it worked but apparently it’s a bug ridden, almost unplayable mess from the only review I can find (I literally had no idea and can’t be the only one unaware of the port).So now, instead I’m wondering if they’ll release a Switch 2 Edition or complete edition with all the DLC, or even just put some fixes through so the game runs better on the new hardware. I hope they do the same for Tropico 6 (both are by Kalypso, so if ones done the other will probably be too). As an aside, put me on the boat for people not really interested in GTA 6. Five or six years ago I’d been down for it but current, me who replayed GTA 5 before getting shot of my PlayStation 4, I found it pretty awful actually. The characters, the controls, the story, were all just urgh. I appreciate the characters aren’t supposed to be likeable (except Franklin, maybe) but my god what were they thinking of with Trevor? Every time I had to play as him it felt like my soul was dying a little more, until I just gave up playing. I don’t expect much from the single-player campaign of GTA 6, if there even is one…Solabound Glory days I don’t think I’m the first person to say it on here but if Bungie lasts to the end of the year I will be shocked. I’ll also be relatively surprised if Marathon isn’t cancelled within the next few months. It’s a game no one wants, in a genre no one will admit to liking, by a developer that seems to be in a downward spiral.It’s sad to think how this sort of thing can happen. Halo 3 was 18 years ago now, and it’s at least five years since Destiny 2 was relevant. It’s unfortunate but Bungie were never the same after leaving Microsoft and I think the initial success of Destiny 1 just hid that for a while and now it’s obvious.Tony T. Management sim I’m in two minds as to whether the head of a big games company needs to be a gamer or not. It feels like it should be a thing but at the end of the day what’s most important is that they’re a good business person, which the Take-Two guy seems to be. At least going by how long he’s been in the job.Nintendo’s Satoru Iwata was a great leader and actually used to make games, but his replacement is just a businessman with no developer background at all, and yet he seems to be doing a decent job. Then there’s that other obvious example: Phil Spencer. He can’t stop talking about what a keen gamer he is, and I think he genuinely is a fan, but I also think it’s increasingly hard to pretend he’s doing a good job at Xbox. Ultimately, I don’t think it matters whether you’re a gamer or not, whether you’ve ever been a developer or anything. The only thing that matters is being good at your job, which has nothing to do with making games but backing the right people that do, making sure they have the resources, and not interfering with them. I believe that’s pretty much what the Take-Two guy himself said. Where you get a bit of a grey area is something like EA or Ubisoft, where you definitely feel like their leaders could stand to actually play some games once in a while, instead of just making decisions by spreadsheets. Remember that the team that made Clair Obscur: Expedition 33 used to work on Ubisoft, so they clearly weren’t being creatively fulfilled there and that’s a management problem.Lemmy Inbox also-rans I was thinking of getting Doom: The Dark Ages after the positive reviews but I was shocked to discover it was £70. This isn’t Call Of Duty, this is a single-player only game that apparently is quite easy. I’ll come back on Black Friday.PancusIf Red Dead Redemption 2 is out on Switch 2 this year I think that could be a really good selling point, because the obvious comparison, in terms of graphics, is Zelda and Rockstar’s game is lightyears ahead of that.Bosley More Trending Email your comments to: gamecentral@metro.co.uk The small printNew Inbox updates appear every weekday morning, with special Hot Topic Inboxes at the weekend. Readers’ letters are used on merit and may be edited for length and content. You can also submit your own 500 to 600-word Reader’s Feature at any time via email or our Submit Stuff page, which if used will be shown in the next available weekend slot. You can also leave your comments below and don’t forget to follow us on Twitter. GameCentral Sign up for exclusive analysis, latest releases, and bonus community content. 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Pray I don't alter it any further Labor dispute erupts over AI-voiced Darth Vader in Fortnite SAG-AFTRA claims Epic didn't negotiate video game AI voice replacement terms. Benj Edwards – May 19, 2025 4:50 pm | 46 David Prowse as Darth Vader and Carrie Fisher as Princess Leia filming the original Star Wars. Credit: Sunset Boulevard/Corbis via Getty Images David Prowse as Darth Vader and Carrie Fisher as Princess Leia filming the original Star Wars. Credit: Sunset Boulevard/Corbis via Getty Images Story text Size Small Standard Large Width * Standard Wide Links Standard Orange * Subscribers only   Learn more On Monday, SAG-AFTRA filed an unfair labor practice charge with the National Labor Relations Board against Epic subsidiary Llama Productions for implementing an AI-generated Darth Vader voice in Fortnite on Friday without first notifying or bargaining with the union, as their contract requires. Llama Productions is the official signatory to SAG-AFTRA's collective bargaining agreement for Fortnite, making it legally responsible for adhering to the union's terms regarding the employment of voice actors and other performers. "We celebrate the right of our members and their estates to control the use of their digital replicas and welcome the use of new technologies," SAG-AFTRA stated in a news release. "However, we must protect our right to bargain terms and conditions around uses of voice that replace the work of our members, including those who previously did the work of matching Darth Vader's iconic rhythm and tone in video games." An official promo image for Darth Vader in Fortnite. Credit: Disney / Starwars.com The union's complaint comes just days after the feature sparked a separate controversy when players discovered that they could manipulate the AI into using profanity and inappropriate language until Epic quickly implemented a fix. The AI-controlled in-game character uses Google's Gemini 2.0 to generate dialogue and ElevenLabs' Flash v2.5 AI model trained on the voice of the late James Earl Jones to speak real-time responses to player questions. For voice actors who previously portrayed Darth Vader in video games, the Fortnite feature starkly illustrates how AI voice synthesis could reshape their profession. While James Earl Jones created the iconic voice for films, at least 54 voice actors have performed as Vader in various media games over the years when Jones wasn't available—work that could vanish if AI replicas become the industry standard. The union strikes back SAG-AFTRA's labor complaint (which can be read online here) doesn't focus on the AI feature's technical problems or on permission from the Jones estate, which explicitly authorized the use of a synthesized version of his voice for the character in Fortnite. The late actor, who died in 2024, had signed over his Darth Vader voice rights before his death. Instead, the union's grievance centers on labor rights and collective bargaining. In the NLRB filing, SAG-AFTRA alleges that Llama Productions "failed and refused to bargain in good faith with the union by making unilateral changes to terms and conditions of employment, without providing notice to the union or the opportunity to bargain, by utilizing AI-generated voices to replace bargaining unit work on the Interactive Program Fortnite." The action comes amid SAG-AFTRA's ongoing interactive media strike, which began in July 2024 after negotiations with video game producers stalled primarily over AI protections. The strike continues, with more than 100 games signing interim agreements, while others, including those from major publishers like Epic, remain in dispute. Benj Edwards Senior AI Reporter Benj Edwards Senior AI Reporter Benj Edwards is Ars Technica's Senior AI Reporter and founder of the site's dedicated AI beat in 2022. He's also a tech historian with almost two decades of experience. In his free time, he writes and records music, collects vintage computers, and enjoys nature. He lives in Raleigh, NC. 46 Comments

Dutch universities have found themselves in the grip of American tech giants and are now urging their governing boards to chart a different course.   In an open letter, which has been signed by thousands of staff members, they call for significantly reduced dependence on Microsoft, Google and Amazon within three years.  “As universities, we should manage our own digital infrastructure,” said José van Dijck, a professor of media and digital society at Utrecht University and co-initiator of the campaign together with her colleague and public innovation academic Albert Meijer. “We are the heart of innovation and expertise in the Netherlands. If we don’t maintain control over our digital systems, then who will?”  The call may sound radical, but Van Dijck qualified it: “This isn’t an action against Big Tech, but for digital autonomy. Given recent developments, universities must strive to keep their infrastructure in their own hands. “When you become dependent on a commercial company, you lose the freedom to act autonomously in your research.”  The current situation didn’t develop overnight. “Ten years ago, we were still quite autonomous,” said Van Dijck. “Universities had their own facilities. Each university, for example, had its own computing centre. Fourteen universities, fourteen computing centres. At present, we have only one left.” That single remaining facility is the Snellius supercomputer in Watergraafsmeer, Amsterdam, which, according to Van Dijck, is already “completely full”.  In 2019, the rectors of Dutch universities warned about digital vulnerabilities in the newspaper de Volkskrant, followed by an open letter from cyber security scientists in 2021. But between these two moments, the world changed dramatically due to Covid-19, which Van Dijck identifies as a turning point.  “The pandemic pushed us deep into the Big Tech trap,” Van Dijck said. “There was an acute need to switch to online education en masse. All universities had to arrange this at breakneck speed. This time pressure led us to rely heavily on Big Tech companies because they could provide ready-made solutions immediately.”  While universities – together with SURF, the ICT cooperative for education and research in the Netherlands – were still actively developing their own solutions before the pandemic, such as the Jitsi video conferencing service, the need for speed meant these in-house developments were put on hold. “We simply didn’t have the time and resources to further develop our open source alternatives,” said Van Dijck. Even SURF, which could have served as a buffer, was drawn into this development. The result was that universities became even more deeply entwined with the systems of large tech companies.  The result of this accelerated digitisation is that universities are now often completely dependent on a single supplier. “In Utrecht, we’ve almost become a Microsoft university,” said Van Dijck. “All services are interconnected. Once you’re on Microsoft’s Azure cloud, you’re virtually forced to use their other services as well. This leads to a ‘vendor lock-in’ – we’re increasingly trapped in their ecosystem, with no possibility to switch.”  The situation is becoming ever more urgent due to geopolitical developments. The American Cloud Act gives the US government access to data stored on American clouds, even if physically hosted in Europe. “With the previous administration, I think we still trusted that,” said Van Dijck, “but since Trump took office, it has become crystal clear that he has little respect for existing rules and laws.”  Van Dijck points to developments in the US, where universities are already under pressure. “In recent conversations with American colleagues, it’s become clear that Trump not only wants to influence university funding but also has a direct impact on what can be researched,” she warned. “A climate is emerging where certain research areas are undesirable. Think of climate research, specific health research, and other topics that are now considered forbidden territory.”  The consequences could be directly felt in scientific practice. “Look at climate research,” said Van Dijck. “Scientists worldwide work on this and are strongly interdependent on each other’s data and insights. If American restrictions make certain information inaccessible, it undermines our entire research field. We simply cannot fully carry out our own work.”  The integration of AI technology into everyday software also reinforces dependency. Microsoft’s Co-Pilot and Google’s Gemini are becoming increasingly interwoven with the basic software that universities use. “These AI tools give Big Tech companies even more influence over how we teach and conduct research,” said Van Dijck.  The biggest problem, according to her, is the lack of transparency: “These systems are partly fed with our data, while we gain no insight into how that data is used to train AI models.” This touches on fundamental scientific principles. “There are serious questions about copyright, but also about accuracy, verifiability and replicability – core values in scientific research that are completely lacking in these AI models.”  The academics are not advocating for a radical break with Big Tech, but rather for a pragmatic two-track policy. “We shouldn’t throw everything overboard, but we do need to step out of that vendor lock-in so that we regain real freedom of choice,” added Van Dijck.  In the letter, which was sent to all Dutch university boards, SURF, KNAW (Royal Netherlands Academy of Arts and Sciences) and NWO (Dutch Research Council), seven concrete steps are proposed:  Inventory and safeguard existing autonomous services. Map critical vulnerabilities and develop exit strategies. Create secure storage havens for research data. Experiment with and strengthen open source alternatives. Prioritise open source learning environments in future contracts. Explore European collaboration opportunities via networks such as Géant. Develop independent identification methods via SURF Conext. “We first need to identify which services can already be offered autonomously and secure and strengthen those,” said Van Dijck. “In addition, it’s essential to map our vulnerabilities and develop exit strategies and emergency scenarios for cloud services.”  In all these steps, one organisation is indispensable according to the initiators: SURF must play a key role by expanding existing services such as SURF Drive, SURF Conext and SURF File Sender and testing new open source alternatives. “Open source solutions are essential for regaining our autonomy,” said Van Dijck. “They offer us transparency, control and the ability to adapt the software to our specific needs.”  SURF has always been a crucial buffer for Dutch universities against complete dependence on commercial services. “SURF has developed various essential services, such as our own identification system via SURF Conext, tools for securely sharing large files, and access to supercomputing facilities,” said Van Dijck. But even SURF has not proven immune to the Big Tech temptation: “They too have gradually outsourced more and more to Microsoft and Google, at the expense of developing and maintaining their own tools.”  With increasing concern, Van Dijck sees how these in-house services are being phased out: “When I now approach the service desk, I hear that SURF Drive is making way for OneDrive. This is alarming, because these in-house services form the backbone of our digital autonomy.”  The Dutch situation contrasts sharply with other European countries. “France and Germany have already invested much more consciously in digital sovereignty,” said Van Dijck. “While the Netherlands placed most data in American clouds without many questions, French institutions have consistently maintained a more autonomous strategy. German universities have also invested more heavily in open source solutions.” An example of this is Nextcloud, an open source alternative to commercial cloud storage, which has already been implemented by fifty German universities.  The loss of autonomy harbours a hidden danger: the disappearance of crucial expertise. “When you give up control of your infrastructure, you also lose the knowledge to manage it,” warned Van Dijck. “Once you’ve outsourced everything, you can’t easily recover that expertise.” This loss of knowledge is particularly problematic for knowledge institutions, according to Van Dijck: “Universities are breeding grounds for innovation. Digital infrastructure is not a peripheral facility but central to our teaching and research.”  The initial reactions from university administrators are hopeful. “Our executive board immediately shared our concerns and recognised the increased urgency,” said Van Dijck. Other universities have also responded positively to the call.  Much is at stake for the Dutch knowledge economy. “We have seen how quickly the geopolitical situation can change,” said Van Dijck. “The question is not whether we should strengthen our digital autonomy, but how quickly we can do it.” Time is pressing for universities to take their digital fate back into their own hands – not against Big Tech, but for academic independence. Read more about Dutch digital independence

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As autonomous AI agents move from theory into implementation, their impact on the financial services sector is becoming tangible. A recent whitepaper from IBM Consulting, titled “Agentic AI in Financial Services: Opportunities, Risks, and Responsible Implementation”, outlines how these AI systems—designed for autonomous decision-making and long-term planning—can fundamentally reshape how financial institutions operate. The paper presents a balanced framework that identifies where Agentic AI can add value, the risks it introduces, and how institutions can implement these systems responsibly. Understanding Agentic AI AI agents, in this context, are software entities that interact with their environments to accomplish tasks with a high degree of autonomy. Unlike traditional automation or even LLM-powered chatbots, Agentic AI incorporates planning, memory, and reasoning to execute dynamic tasks across systems. IBM categorizes them into Principal, Service, and Task agents, which collaborate in orchestrated systems. These systems enable the agents to autonomously process information, select tools, and interact with human users or enterprise systems in a closed loop of goal pursuit and reflection. The whitepaper describes the evolution from rule-based automation to multi-agent orchestration, emphasizing how LLMs now serve as the reasoning engine that drives agent behavior in real-time. Crucially, these agents can adapt to evolving conditions and handle complex, cross-domain tasks, making them ideal for the intricacies of financial services. Key Opportunities in Finance IBM identifies three primary use case patterns where Agentic AI can unlock significant value: Customer Engagement & Personalization Agents can streamline onboarding, personalize services through real-time behavioral data, and drive KYC/AML processes using tiered agent hierarchies that reduce manual oversight.Operational Excellence & Governance Agents improve internal efficiencies by automating risk management, compliance verification, and anomaly detection, while maintaining auditability and traceability.Technology & Software Development They support IT teams with automated testing, predictive maintenance, and infrastructure optimization—redefining DevOps through dynamic, self-improving workflows. These systems promise to replace fragmented interfaces and human handoffs with integrated, persona-driven agent experiences grounded in high-quality, governed data products. Risk Landscape and Mitigation Strategies Autonomy in AI brings unique risks. The IBM paper categorizes them under the system’s core components—goal misalignment, tool misuse, and dynamic deception being among the most critical. For instance, a wealth management agent might misinterpret a client’s risk appetite due to goal drift, or bypass controls by chaining permissible actions in unintended ways. Key mitigation strategies include: Goal Guardrails: Explicitly defined objectives, real-time monitoring, and value alignment feedback loops. Access Controls: Least-privilege design for tool/API access, combined with dynamic rate-limiting and auditing. Persona Calibration: Regularly reviewing agents’ behavior to avoid biased or unethical actions. The whitepaper also emphasizes agent persistence and system drift as long-term governance challenges. Persistent memory, while enabling learning, can cause agents to act on outdated assumptions. IBM proposes memory reset protocols and periodic recalibrations to counteract drift and ensure continued alignment with organizational values. Regulatory Readiness and Ethical Design IBM outlines regulatory developments in jurisdictions like the EU and Australia, where agentic systems are increasingly considered “high-risk.” These systems must comply with emerging mandates for transparency, explainability, and continuous human oversight. In the EU’s AI Act, for example, agents influencing access to financial services may fall under stricter obligations due to their autonomous and adaptive behavior. The paper recommends proactive alignment with ethical AI principles even in the absence of regulation—asking not just can we, but should we. This includes auditing agents for deceptive behavior, embedding human-in-the-loop structures, and maintaining transparency through natural language decision narratives and visualized reasoning paths. Conclusion Agentic AI stands at the frontier of enterprise automation. For financial services firms, the promise lies in enhanced personalization, operational agility, and AI-driven governance. Yet these benefits are closely linked to how responsibly these systems are designed and deployed. IBM’s whitepaper serves as a practical guide—advocating for a phased, risk-aware adoption strategy that includes governance frameworks, codified controls, and cross-functional accountability. Check out the White Paper. All credit for this research goes to the researchers of this project. Also, feel free to follow us on Twitter and don’t forget to join our 95k+ ML SubReddit. Mohammad AsjadAsjad is an intern consultant at Marktechpost. He is persuing B.Tech in mechanical engineering at the Indian Institute of Technology, Kharagpur. 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Some files in macOS may not be necessary and can be safely removed from your Mac. Here's how to delete them.How to remove unnecessary files in macOS.macOS is a UNIX-based system at its core, and as such, its filesystem arrangement is more complex than it first appears.This is partly because macOS and the Finder hide parts of the filesystem on disk from users, mostly parts that only macOS needs and which most users never need to be concerned about. Continue Reading on AppleInsider | Discuss on our Forums